GameStop

Fantastic experience: I had an order that I placed that wasn’t ready when I came in. I was in on Thursday and the polite gentleman helped take a good look for my order in the back so that I could receive it. Great customer service.

Negative experience: I don't usually post reviews but.. They say they open at 11am, it's 12:28pm and it's completely closed?? Says it's open too. I literally just wanted to buy Tomodachi life living the dream and drove 30 mins to get here..

Negative experience: It’s 149 for the Wii and 44 for resorts and it doesn’t come with the motion sensor. How’s that not stealing it’s like selling each shoe separately.

Negative experience: I called at 1pm, 130pm,2pm, and now 234pm and not one person wanted to answer that dang phone! It's too bad bc I was gonna buy a PS5 and an Xbox Series X with 1 game for each console today but before I came in I wanted to know if the games were in stock or else I'd order them online but no answer. I will order everything online and not from GameStop.

Negative experience: Reserved to pick up a game around 11 pm the day before. Website said “pick-up as soon as tomorrow”. Boyfriend had a shift until 3 pm and was driving to go pick it up. He receives an email saying our reservation has been cancelled and we were refunded the payment. Terrible system. Do not bother with ordering anything online for pick-up. They will just give it to someone who wants to buy it in the meantime anyway.

Negative experience: GameStops Pokémon prices have became that of the scalpers. Wouldn’t recommend GameStop for any pokemon collectors

Positive experience: I see a lot of bad reviews for this GameStop and I mean I do hate all GameStops because of their employees and only reason I came here is because I didn't want to wait for delivery from Amazon so I just came to this GameStop My phone experience was good My in-store experience was good The employee was kind and she greeted me he got my item in and out no problems No rudeness I guess it all depends on who's working that day.

Fantastic experience: Great Customer Service! Definitely coming back here again and recommend everyone to do the same.

Fantastic experience: I had a really great experience at GameStop and wanted to highlight how friendly and patient the staff were during my recent visit. I went in to trade in my Xbox Series X and purchase the new Nintendo Switch 2, and the whole process couldn’t have gone smoother. The employees were welcoming right from the start, especially Lexi, who assisted me with both my trade-in and purchase. She took the time to walk me through each step of the trade-in process, explained everything clearly, and answered all my questions without ever making me feel rushed. I really appreciated her patience, especially since I had a few things to figure out before finalizing the trade. Manager Shannon was just as helpful—super approachable and genuinely focused on making sure I had a positive experience. He double-checked everything, made sure I was getting the best deal possible, and kept the process moving efficiently while still making it feel relaxed and stress-free. When it came to purchasing the Nintendo Switch 2, Lexi continued to be just as attentive, helping me pick out what I needed and making sure I was all set before I left. Overall, the customer service was outstanding. It’s clear the team really cares about their customers, and it made a potentially stressful transaction feel easy and enjoyable. I will definitely be retirning and using this store as my home store since.it is now the closest one to me. Sincerely Pro Member since 2011 John

Negative experience: Walked in, dude at the counter was talking on his Bluetooth earpiece from 2004 and walks in the back while still on the phone, doesn't greet me or nothing. Other employee is helping some customers finish a transaction. I stand there and wait until he's done. Once he finishes the transaction he then proceeds to put used games in their lil drawer behind the counter, doesn't greet me either. After about 5 mins of this awkward silence I asked my question, and without checking or anything, he's just like "Yeah....I'm not sure.." like it was answering my question with a question. I just walked out. Do better.

Negative experience: They picked through all the promos taking most of them and all of the ones with good centering. Then they tell the paying customers about it. Weird bunch of people working at this store that’s for sure.

Positive experience: It's just an ok location. All the great GameStops closed unfortunately.

Positive experience: overall a good experiece however i would like to get better customer service at this location

Negative experience: Went in to return a controler they said they couldnt return it. I call corporate the say they have to return the controller and that the clerk lied to me. Going back tomorrow to make them return the controller for me.

Negative experience: Called a couple of times with no answer called the third time 5 minutes before pulling up still no answer walked in to no customers in sight. the two employees (one was on his cellphone) didn't greet me upon walking in I asked if the phones weren't working his excuse was they were busy assisting customers with a horrible attitude then proceeded to tell me visit the website if I was looking for something. horrible store terrible experience with two useless clowns

Fantastic experience: The manager that works at this store named Shannon, excellent guy. Actually know him and I will say this. The store is pretty clean. The manager respects his employees and goes above and beyond his job.The store deserves a much higher rating

Fantastic experience: Right

Negative experience: DO NOT GO HERE !! owner hope you know how terrible the employees are. Took my little brother to pick up something and she cracked the disk of the game we bought when it was on sale”hold” and keep in mind he’s 13, she didn’t want to take his money and said for me to pay. Rude and disrespectful people who deserve to get fired

Positive experience: They close at 7. Its 655. But I cant run in to grab the new game

Negative experience: I took my son up there to get some Pokémon cards at 3:45pm. There was a piece of paper on the door that said “at lunch back at 4:30” mind you the “open” sign was off. My son was really looking forward to getting some Pokémon cards. So I agreed to take him back. We got back at 4:32 and there was another sign that said out from 4:30-5. That is very frustrating and bad for business. I don’t like leaving reviews in general but this had me pissed.

Fantastic experience: Nice and friendly staff.

Fantastic experience: Awesome food and Service

Negative experience: Very, very rude staff not helpful at all yells at customers

Negative experience: Meh just waiting for the out of business sales at this point

Negative experience: Refused my return of games because I ordered multiple copies

Negative experience: Store was closed for break (understandable as these places usually have 1-2 employees during later hours) it read gone at 5:10 back at 5:30-6 that hour passed by with nothing from the store then we proceeded to wait another 30 minutes without an employee which suck I really wanted to just buy 1 thing and this was the only spot.

Negative experience: Just trash

Negative experience: Never opens when they are supposed to, why post hours if your not going to follow them

Negative experience: Avoid this GameStop. The cashier tried to add a 1 year insurance plan and charge me for it without asking, and this has happened more than once. That is dishonest and shows a clear pattern of bad business. They also never answer the phone when you call. When you try to sell games, they offer only a few dollars for items that are worth much more. This store has serious issues with transparency and customer respect. I would strongly recommend going somewhere else.

Negative experience: The consoles dont work any of the games

Fantastic experience: W employee Devin bro gave me his last shiny koraidon code ❤️❤️

Fantastic experience: Manager is a+, never really interact with the other staff much.

Negative experience: Jesus Christ, this is the worst experience I’ve ever had at a Gamestop. Some kid brought in a box of garbage to sell, and the guy at the counter painstakingly has taken over an hour to get through it and he’s still going (I left since it was pointless to stay any longer than an hour, literally until closing). He ignored all other customers who were actually going to buy things waiting forever for him to notice or have the customer ask to be helped so they could leave. I get that the kid brought in a box of garbage to go through, but he should’ve taken one look at that box and just told the kid he wasn’t gonna get anything for it. It was all old and trashed and gross. He could’ve also been way faster getting through those trades. I’ve worked at Gamestop before, it shouldn’t take you over an hour to get through a small handful of games and some wires if you know what you’re doing. I had stuff to trade too to buy a Nintendo Switch 2 and some controllers and games, everything in perfect condition and I bet this guy still would’ve taken forever to do it. The worst customer service.

Fantastic experience: What a GEM of a store! I left another location with an issue that they didnt even try to resolve and this location resolved another stores issue with no questions asked! They did such a great job retaining me as a client that will keep coming back to this location.

Negative experience: The staff was very rude and unhelpful while walking in I was not greeted or asked if I needed any help looking for something and then another customer walks in and they immediately get greeted with help and conversation

Negative experience: Gave me 2 warranty’s on used games . He did not ask for my permission I didn’t notice until I got home and checked my receipt. They were inside talking about how a bunch of gamestops have been closing and they are surprised . After pulling something like that I’m not surprised

Negative experience: Bro tried telling me my BRAND NEW never used ps5 controller has sticky buttons, best they could do is $5. I ended up selling it on Craigslist for 45 and the dude was happy! Don’t sell you crap here, do Craigslist or eBay. This place is as worse as it gets.

Fantastic experience: Appreciate they put a limit on new releases to fight against scalper scum. People deserve to enjoy their hobbies.

Negative experience: Waited outside for 30 minutes for it to open and no one came

Negative experience: I talked with a girl on the phone, and she sounded so bored and not very helpful, who hired her? I don't know but she needs an attitude adjustment, I was just asking about a controller and she wasn't that helpful honestly, so Amazon it is.

Fantastic experience: Bought a pokemon tin and workers were very nice

Positive experience: Very helpful and always willing to help you get what you're looking for

Negative experience: The guy closing the store was extremely rude, trying to rush people and kept locking people out 10 minutes easily. And kept mumbling under his breath. Who even runs this place

Negative experience: Staff is rude, act like they they are the only ones that know a thing or 2 about things. Came back with a comment like "oh you work here and know things" ... yeah might want to work on your decision skills and communication when you give out false information, if you dont know just be honest.

Fantastic experience: Haven’t been to a GameStop since 2018!!! And I just got my new Xbox!! They had all the games I was looking for plus some Game Informers!! For sure coming back!

Negative experience: I called the store on December 12, 2024 at 12:12pm to check on my same day order. The lady that answered the phone was EXTREMELY rude for no reason wouldn’t look up my order and kept hanging up on me. I was very polite and she kept cutting me off. She lucky I’m a changed woman and I choose to report her instead of going up there and showing out. She wouldn’t give me her name but I hope whoever runs this store gives her a class on customer service.

Negative experience: Went to this store at 11:30 and it says they open at 11:00. Bars were on all the doors and windows with store locked. Sign in the window says “we are hiring”. Tried to call the store no answer… they don’t have anyone to run this site so don’t bother even going to this location.

Fantastic experience: Me and my freind came in right around closing time, and Shannon was extremely helpful and caring. We ended up staying 30 minutes after closing time and Shannon did a amazing job of helping us find all the games we needed, we will definitely be coming back because of his great service!

Fantastic experience: Moe was the realest! Brought in a bunch of old junk and he gave us the most patience. Could not have asked for better service from this guy.

Negative experience: Lazy we asked for them to look at soemthing and the lady said we don’t have it with out even looking and we went in and they were playing games on there phones.

Negative experience: Not paying that much for a used switch Ganme that you don't even have a case for. Not to mention they won't take cash which is legal tender

Negative experience: Shady practices or improperly trained employees.. went to trade in an Xbox One x for a Xbox series x and the employee was very sloppy.. plugged in my Xbox to test it and insisted the controller didn't work.. told me I had to buy a used one for $35 to turn around and trade toward the console value .. if I didn't even would have to defect the whole trade and cancel it..I insisted on going home and grabbing another controller .. came back and it was a repeat issue . I noticed he only plugged in a micro usb.. which would turn on a controller but it won't work because it isn't the right power source..he asked his boss and he said to try using batteries and syncing it to the xbox.. go figure it completely worked..so are they doing purposely doing this to sell people a used controller? If you didn't know better you would be forced to buy a new controller.I also mentioned that I literally went home for nothing just now and they didn't say sorry. I had to ask for him to retest the 1st controller..he said the button was sticky so I have to take it as a refurbished. I mentioned you can just iso alcohol clean it and they didn't say anything.. tried to upsell me a monthly warranty for $10 a month for my Xbox.. insisted I was saving money buying it instead of just the standard warranty.. I asked how the much the standard two year warranty was ..it was only "$70"..how is spending $170 more over two years saving me me money ?They replace all items at GameStop under both warranties well . So why would I pay $170 more over the same course and time ?Also the manager was beside this employee during both transactions. Over all bad experience. Don't shop here

Negative experience: I usually don’t leave any reviews for any company but I just had to say something. I am surprised that GameStop is even existing now. Games are super expensive and the person that was working was not helpful at all. I asked him a few questions and he was very short with me and offered no guidance. I was trying to start a small conversation with him and he was not responding and it was really awkward. He kept on pushing to sign up for the rewards program and I told him I was not interested. I asked if they price matched and he said no and I found the same game I was purchasing online for a 3rd of the cost. Honestly they should shut them down, how is that I could buy the same game online for a lot cheaper. Mind you, target and Walmart had it cheaper than they did. I will never step foot in a GameStop again

Negative experience: The manager/worker take the chases for themselves before customers can even get to them, I asked if they had any available while on the phone they asked the other worker if they wanted it and they said yes and then just hung up on me like come on just tell me no you don’t have to have the whole conversation while keeping me there just to lie about it. Common GameStop L

Fantastic experience: Went into purchase a Controller they were out but the guy in the store was very helpful and answered all of my questions

Fantastic experience: Very helpful love this place. Right by church too

Fantastic experience: Great shop, product, and workers

Negative experience: Worst customer experience I’ve ever had at a GS. I will never shop here again. For someone who has spent thousands at this store, I’ll never step back into this store and possibly any GS. I know GS doesn’t pay much, but at least hire people who have CS skillls and want to be there. I’ve had the same issues at the Shelby store as well. To this “Drew” person, I hope you learn some social skills.

Negative experience: Rude workers. Don’t know why I even purchased an item from this location.

Negative experience: This place so rude

Positive experience: Used games systems are marked too high and trading in your old system doesn't advantage you in the least...

Fantastic experience: Great job with all the FNAF stuff. We will come back soon. Sincerely, C & F

Fantastic experience: Goooooooood!

Negative experience: Worst GameStop ever hours aren’t updated between search engines drove all the way to GameStop and they were closed

Positive experience: Once we all got on the same page we got what we came for but a little more than what we could have found it for but getting it done was more important

Negative experience: Staff is very unprofessional here. The last time we were in to sell a controller, they made us very uncomfortable with their behavior - arguing, eating french fries instead of completing our transaction, and speaking down to one another in front of customers. They're not friendly or helpful.

Fantastic experience: Great people really helped me out

Negative experience: Terrible customer service

Negative experience: This GameStop is the biggest joke. Waited in line forever for the pre-order release. I only wanted the new Zelda Collector's Edition as we already had the digital edition. Didn't matter if you were the first one in line or not. You didn't get it as they played favoritism and let people CUT IN LINE. Claimed they were there earlier in the day and "pre-ordered it". The Collector's Edition wasn't even able to be pre-ordered. Essentially, they played favoritism and just told their buddies to show up at Midnight and they could cut in front of 50+ people as long as they had a pre-order for the regular edition. Never EVER shopping here ever again.

Negative experience: Nerds can’t even answer the phones. Also they always act like they know more about games than anyone and don’t know jack

Fantastic experience: Very nice employees and clean store

Negative experience: Went there to try and get a playstation 5 , was told I had to be a pro plus member of game stop for an extra 15 or 16$ , to purchase a playstation, so instead of buying 2 games 69.99 $ x 2 , a pro playstation controller 199$ and a playstation 5 559.99 (god of war version) I went across the street to target and gave them 899.97 plus tax Good job Game stop Target for the W

Negative experience: Extremely rude sales staff. Lazy and the store is a joke. Taking my business elsewhere. Don’t go to this location. Go somewhere else!

Fantastic experience: Very professional very clean and always has the goods!

Positive experience: Good customer service.

Positive experience: I use to love going to this gamestop. I just had to stop by yesterday to get a game for my Nintendo... also now they have Ps5 console available again here at this location...

Negative experience: Big man here likes to add insurance to your used game purchases without asking or telling you until you look over your receipt. Not cool.

Fantastic experience: Amazing got a ps5

Fantastic experience: Awesome

Fantastic experience: Best gamestop

Fantastic experience: Great spot. Very friendly staff eager to help.

Fantastic experience: Great help

Fantastic experience: I walked in last weekend during Pro Day to find some PS5s in stock. I had some trade-ins I wanted to do. After talking to Tricia, I left and came back with them. We traded my consoles and I got my bundle. Tricia was awesome, the experience was the best I had at GameStop in a long time! She went above and beyond while also helping everyone else that came in.

Negative experience: Tall/large white gentleman who works there is extremely rude. A product was unmarked and I wanted to know the price and he refused to tell me a price while, instead, working on a large trade in. The trade in was so large that if I had to wait I would've been there for at least 30 more minutes. I don't think he understands how simple the task was and my cell phone signal was bad in the store so I couldn't load the GameStop website to check myself.

Fantastic experience: Good staff, friendly, no bs.

Positive experience: Found what we were looking for

Negative experience: Ask for a game they failed to tell us it was used before we purchased it

Positive experience: Staffs not really the greatest at the one

Negative experience: Wow... They label of my game said 24.99, but on top of that one was another saying 47.99, plus the "new" game is open... And the guy on front was super rude... Michael if you don't wanna work go home or get another job that you actually enjoy, you can't treat people like that

Fantastic experience: Its really good

Fantastic experience: Great place

Fantastic experience: Plenty of merch. I like it!!

Fantastic experience: Walked in to just browse and redeem my $5 monthly eshop card for being a pro member. Samantha was so great! Very personable and easy to talk to! Seems to genuinely enjoy her job!

Fantastic experience: Friendly staff. Clean store.

Fantastic experience: My favorite gamestop

Positive experience: Busy location! Lots of pops and trinkets for games. Plushies and lamps and figurines too.

Fantastic experience: Very busy store but the employees were helpful and accommodating. Clean store and follows Covid protocol.

Positive experience: Why have items on shelves if there not in stock in the store.

Fantastic experience: Great visit. Cool people working, very friendly and not afraid to conversate. Got exactly what I came for.

Fantastic experience: My grandkids say love love love they gave it 10 *