GameStop

Fantastic experience: Lady behind the counter was super friendly and helpful. Very informative on pokemon

Positive experience: Great place to get Collectibles and game accessories. Sadly, with games on both console and PC going to all digital I can't find a game there I don't already have access to at home. It is becoming the only place to find physical copies of xbox games though, so I still buy titles from gamestop if it's a game I love. Prices there are equivalent to what you'd find at manufacturers websites. Figures are fairly priced, and prices over all are competitive with other companies.

Negative experience: Worst game store ever (in comic book guy voice)

Negative experience: The associate was extremely rude.

Negative experience: I would like to preface this by saying that the employees here are great, and did nothing wrong. My issue isn't with them, it's with the company. I stopped in to pre-order an upcoming major release, but I was unable to due to the system not allowing any more pre-orders for the particular (non limited edition) version that I wished to buy. There were numerous other sources where I could pre-order said version of the game. Since Gamestop dropped the ball, one of those other sources got my money. It's no wonder this company is failing spectacularly. Thank you to the employees for doing their best, again, you guys were great.

Negative experience: This gamestop is trash, worker Austin said he would hold something from me even made him promise cause I had to drive an hour there and he said he would. They had 3 left so no problem per his words. I get there in less than an hour and he tells me they were sold. Someone bought them all they were pre-ordered. Which is a lie cause cause it was in store drop only AND had a limit to 1 per person. AUSTIN MAKES THIS PLACE TRASH

Negative experience: Went to trade in a PS5 console at this store and had a very frustrating experience. The employee asked if I wanted cash or trade credit, and I asked for cash. He asked if I had venmo, he tried to put it on a gamestop store card, and he asked for my debit card number, which I did not give. He finally relented and gave me the cash. He was quite unprofessional with his language, and made my experience very frustrating.

Negative experience: This is a very disappointing store. We were there yesterday looking for a PS5 controller. There appeared to be 3 workers in the store. 2 at the registers and another. Apparently only one person could do anything. We were standing next to the controllers and were asked to wait while the person finished a transaction for another customer. (This was a 5-10 minute wait.)While waiting for that transaction to finish, it got moved to another register with a different worker. We asked a question about the controller and it was answered. We asked if we could get one (they are locked on a hook). We were told that we would have to wait for this worker to test a game system. The same worker who told use we needed to wait until after he finished the transaction that he moved to the other worker. Needless to say we walked of Game Stop and went to a different store. We were greeted promptly and had a new controller in under a minute. This store had about 3 people working also. Answered our question quickly. Save yourself some frustration and walk to the other side of the mall.

Negative experience: for the past 2 weeks ive been at the mall 4 times all times in which the store is closed for a hour due to "employee will be back" today was the the 5th and last time i ever will go there so unprofessional

Negative experience: 4:31pm 12/16/2024 Went to ask about grading my cards and to purchase 4 items, cashier was rude and wouldn't simply answer my questions without attitude. He dropped my change into the counter when my hand was out as well. Not impressed y'all need better attitudes.

Positive experience: My gamestop experience is a 1 star, but my experience with Ella at Gateway was a 5 star. I originally ordered 2 games, and a whole xbox showed up at my door. I called gamestop they told me to take it in store. Once in store, they wouldnt help me and told me to call online. Called online again and they said theyd send me an email. Didnt send the email. Called again, sent me the email, told me to go back in store. I went in store again and Ella was happy to help, happy to be there, and helped me get this fixed. If the manager reads this, strongly consider her for a raise or a bonus as she did what you should want your employees to do. Top notch customer service.

Fantastic experience: Great employees, will make you feel at home and go over products with you. Good selection of games and cards.

Fantastic experience: Always willing to help

Positive experience: Cashier was rude but got us thru fast.

Negative experience: Rude

Fantastic experience: The staff is friendly and goes above and beyond to help customers. I ended up going in right before they close today and the staff was still very friendly and helpful.

Fantastic experience: It was easy to find what I was looking for. Staff were helpful and friendly.

Fantastic experience: It's is Good to play games

Fantastic experience: Big selection of games and electronics

Negative experience: if i could give someone negative stars i would, the managers at this location have absolutely no business be a decent manager. in fact the female manager hung up the phone on me when i asked why they were ok with selling such un usable products and false advertising about the return policy. i would advice anyone who is looking to get any new or used products to not at this location! save yourself the time and definitely the money.

Positive experience: Great place to get used games for the Nintendo switch. Their price is usually seem pretty good.

Negative experience: So but experience my wife bought a game for my children. My children checked the game after left the store, then return for change game. The elderly man who served her told my wife that since she did not understand English well then he had to leave his store without returning the full money. Atención malísima. Mi esposa compró un juego para mis hijos y ellos chequearon el juego después de dejar la tienda y querían cambiarlo. El anciano que la atendió no le quiso devolver todo el dinero y como mi esposa quería que le explicara la razón y ella no entendía entonces el señor la sacó de la tienda sin regresarle todo el monto que había pagado.

Fantastic experience: Me and my husband always check put GameStop when we drive to Lincoln. This last trip he found Fire Emblem Shadow Dragon complete in box for a decent price. Every once in awhile they have nice gems like that.

Negative experience: If I could give negative stars i would this GameStop is the absolute worst game store I've ever been to they put things in wrong packaging so when you try to return them for your warranty they won't have to follow it so you always have to double check to make sure they did their job right even though you're not getting paid you're paying that this place is garbage and should go out of business the management at this location is absolute garbage they never help all they do is talk down to you and think they're better then you because they have manager in their title and they're too power hungry to understand that means nothing

Fantastic experience: Great selection and employees are very kind and can relate to the nerds who love to shop at GameStop! :)

Negative experience: This store needs an overhaul. The girl in the picture name is diamond and she is rude and disrespectful. I called the store she didn’t even answer the phone. I got up to the store and she declining phone calls and just leaning on the counter texting. I walk in the store finally after three calls that keep getting declined. She didn’t even acknowledge me or the other customers. She needs to be terminated if she can’t help customers or answers questions or calls.

Fantastic experience: Spiderman

Negative experience: I will try to keep this injustice situation short: On 10/15/2023 @ about 1600 my family of 6 decided to go to Gamestop. My 10 year old was accompanied by my teenager as they were walking into the store, when they were immediately kicked out becuse they were not accompanied by adults. So they turned around and walked back to us. We weren't far as we my wife and I along with our 2 youngest were right behind them headed the same way. We all entered, my two oldest went to try out the new Mario Wonder game before we pre-order it. My wife went to browse the merchandise, as she looked at the mugs the employee yelled at her from over the counter. He yelled"don't touch that stuff" with an aggressive attitude. My wife tried to explain to him that she is interested and would like to observe it closely. The employee continued to yell and not give her a chance to explain. I stepped in and asked how are we to know what's the price without touching it as there was not a price on the shelf. The employee continued to get agitated and told us to get out from the store. We tried to ignore the confrontation but he threatened us with calling security on us. So we decided to leave even though we were not causing any harm. Before I left I asked for hid name and refused to give and store number which he gave me a false store number. Which I found out becuse, I called corporate to report the situation. So we didn't get to pre-order Mario wonder or to purchase anymerchandise. As I called corporate right outside the store. Other customers coming out from Gamestop were telling us they were sorry we had to go through that and that it was unacceptable. One customer even added they were browsing the same items and were not even confronted. In that short time frame another "colored" customer (I hate to say it like that) was also kicked out for touching merchandise that were not breakable. There's more to the story but, tried to keep it short. I don't recommend this store. It was a very unprofessional and a not family friendly environment.

Fantastic experience: Always a great experience when I stop in. James was super helpful! He was very well informed & a pleasure to work with!

Negative experience: Horrible!! Cody was so rude!!!! Game I bought yesterday doesn't work and pretty much said to bad.. can't wait to talk to manager. Definitely don't care about their customers. And all.the employees were standing around talking while like 4 different people all waited to be helped. If you have bad merchandise and still sell it. Better business Bureau will be called.

Negative experience: I went into GameStop I walked in there and there was a female employee she was very rude and I asked her what her name her name was diamond. She was very rude very unfriendly and she did not make me feel like. I was welcome at that store GameStop.

Fantastic experience: Favorite place to get game

Negative experience: I recently had a terrible experience at GameStop that left me feeling scammed and frustrated. I purchased a wired controller for $39.99 and was convinced by the salesperson that I needed a year warranty for an additional $10. They assured me that if any issues arose with the controller, I could simply bring it back to the store and have it fixed or replaced. However, when I encountered a problem with the controller and visited GameStop to take advantage of the warranty, the store staff informed me that I didn't have a warranty at all. To make matters worse, they demanded that I show them a card that I was never provided with at the time of purchase. It was clear that GameStop had no intention of honoring their promises, and I felt like a victim of a scam. What angers me the most is the blatant deception and lack of accountability from GameStop. They misled me into paying extra for a warranty that they conveniently "forgot" to provide. It's unbelievable that a reputable retailer would engage in such deceptive practices. It's disheartening to think that they prioritize making a quick buck over the satisfaction and trust of their customers. Had I known GameStop's true intentions, I would have never fallen for their scam. I could have easily purchased a new controller from a different store, saving myself the money and the headache. GameStop's false promises and refusal to rectify the situation have tarnished my perception of the company, and I strongly advise others to be cautious when dealing with them. In conclusion, GameStop's warranty scheme is nothing more than a deceitful ploy to squeeze extra money out of unsuspecting customers. Don't be fooled by their false assurances and empty promises. Save yourself the disappointment and avoid GameStop for your gaming needs. There are plenty of reputable alternatives out there that will provide better service and genuine warranties.

Negative experience: I went there yesterday 4/14/2023 around 3pm with my husband and twins. We bought a strike pack for our Xbox controller. When we walked in the cashier was on the phone ranting about some one I’m assuming that was interviewed talking about his availability. There was us, and four other people waiting to be helped. She then called someone I think on her personal phone. I’m not really sure. But, her attitude was just sh!tty. Well fast forward, we got home. Attempted to use the striker pack and it wouldn’t work. Wouldn’t turn on. Nothing. We had everything plugged in, updated the software, everything. We went back today 4/15/2023 around 1230 pm. She was there again standing behind the counter texting on her phone. There was a nice gentleman that greeted me almost immediately after walking in. I told him the item wasn’t working and we had just bought it yesterday and I’d like a refund. He turned to the other two employees (one being the girl from yesterday) and another gentleman. He told them I wanted to return the item because it wasn’t working. She didn’t want to allow them to do it. One of the gentleman was like “well, she just bought it literally less than 24 hours ago and it’s defective. That’s not her fault.” She complained the box was torn. He said “what does it matter? We are returning it as defective. This isn’t her fault. I’m flexible with the return policy but, it’s up to you.” She rolled her eyes turned to the original guy helping me and goes “I guess we are returning it as defective.” Like, miss ma’am. I paid for something that’s not working… why would I keep it and why should it be blamed on me? The box is torn but, it literally doesn’t work. Honestly I wouldn’t recommend this place to anyone UNLESS only the gentlemen are working. The lady is beyond rude for no reason and unprofessional.

Negative experience: Called them and the lady seemed a bit rude after I attempted to explain my questions on giving them a bunch of x box games for just a single original Nintendo game. She cut me off and says “we take very few x box 360 games”. Well, ok then, bye. The reality of it is that I would probably still pay my own money for that game, even if they didn’t want any of my Xbox games, but not with that condescending attitude when I get cut off trying to explain. Gamers doesn’t answer phone or seem to be open it seems either…. Lol These people are just jokes that willingly lose business. I’ll check eBay instead.

Negative experience: Went to your location mall still open but your back in 30 minutes sign didn't say when you will be back. The mall closes in 30 minutes. Very bad business choice. I will be telling corporate

Fantastic experience: Juegos

Fantastic experience: Melanie was super helpful and even suggested a game for me based off my trade ins. Thanks for the help today!

Fantastic experience: Gamestops are always a win. Great store, good deals, helpful staff.

Positive experience: Ok

Negative experience: I got an accessory on "clearence" I pealed the sticker off and it revealed that item was cheaper before it went on clearance. If theres an item on "clearance" check the sticker underneath.

Fantastic experience: Always take my kids now taking my grandkids

Fantastic experience: Super nice workers

Fantastic experience: Needed a present for my nephew, someone recommended a gift card from Game Stop. I was able to get it done quickly, employee was friendly and efficient.

Negative experience: Visited during open hours, no one there so i can make a purchase. (Note the item I want i can clearly see from the window)

Fantastic experience: I'm glad they have Nintendo Switch games in gamestop

Positive experience: Not the greatest location. Confused who works there. Some guy with a name tag leaning on the customer side of the desk talking. Noone even asked if we needed help. Lay out is a little rough with the size.

Negative experience: Cashier was very rude. I asked for two Pokémon event cards, one for myself and one for my kid WHO WAS RIGHT THERE, and she would only give us one. That was scrapped off partially. She was probably hoarding them for herself. My daughter and I play on separate files, how are we supposed to use one code?! I’m a mom so I just go without or does my daughter go without because she’s a kid?!

Fantastic experience: Very helpful staff, we had to return one game, went smoothly.

Positive experience: It’s GameStop, took my daughter here, staff were helpful but the store was too small to carry what my daughter needed, staff were really knowledgeable, So I give it a 4 star for effort.

Positive experience: My kids love to browse and buy used PS4 games. I'm glad they continue to be in business as a chain and will continue to support them when I can...

Negative experience: Employees seemed apathetic. Not surprising considering the national news stories of management abusing employees at all lincoln ne games top locations.

Positive experience: Had the Nintendo Switch my son wanted and was able to answer questions. Pricing was a bit ridiculous, but what isn't nowadays.

Fantastic experience: Friendly and knowledgeable staff. The store is organized and clean

Fantastic experience: The kids love this place

Fantastic experience: Fantastic place. Lots of really cool games, collectibles and clothing. The only downside is my wallet never has enough

Positive experience: Good place to stop in once in a while they sell a variety of things although they can get pricey but that is expected with video games and figurines the workers have no problem answering questions as well

Positive experience: Very small and not organized.. employees were not very helpful. Not my normal experience at a game stop

Positive experience: Nothing stood out to me at this location, apart from how bland it was. When I was there, there wasn't much there that convinced me to spend my money. I searched for memorabilia, and was disappointed.

Fantastic experience: Amazing

Negative experience: Employees were rude, usually have good experiences with GameStop employees, but the people working here acted annoyed by questions and didn’t seem like they wanted to be there.

Negative experience: Wish I could give 0 stars. Staff is rude and condescending, and they routinely will withhold pre-orders and pre-order bonuses you paid for with your own money. Management especially shows that they don't care how customers are treated. Witnessed an old couple who obviously weren't "gamers" trying to ask if they had any PS5's in stock, and the manager couldn't have been more rude to them. He loudly scoffed and said that, "no one in their right mind should even ask that question." Multiple personal experiences and stories from friends about this location have pushed me to leave this review, and for reference i don't leave reviews for anything, even if i have a bad experience. By the way, the South Point Gamestop is much nicer with much more helpful staff. Don't shop here.

Negative experience: Time after time I'm proven that this location isn't worth shopping at. I've had numerous poor experiences but today was unacceptable. I pre-ordered a game months ago that came with a bonus for ordering in advance, when I arrived to pick up the game I was told I would NOT be receiving the bonus as they are only being given to paid pro members. This is not and has never been a policy but the rude worker told me "You either renew the membership or you walk out with nothing". I know they don't care, but they've lost a long time customer.

Fantastic experience: Game stop,in Gateway mall Very helpful, they go above to Help, very friendly staff

Positive experience: Not a lot of selection

Negative experience: Poor selection

Negative experience: $25 to fix a controller...this is absolute extortion.

Fantastic experience: Very helpful

Fantastic experience: Love GameStop, don't ever close.

Positive experience: The employees are friendly and give good recommendations on video games.

Positive experience: Good customer service.

Fantastic experience: a very nice place to shop.

Negative experience: RUDE staff just rude.

Positive experience: Good GameStop. Staff was kind, selection was nice. Overall a great store if you like games.

Fantastic experience: Best place I've ever been

Fantastic experience: I got the controller I really wanted at a great price. The clerk assured me he tested it out himself and said he almost bought it

Fantastic experience: Talked to Caleb about an xbox situation. He was very friendly and easy to talk with.

Fantastic experience: Super friendly staff

Fantastic experience: Love fame stop! Best selections of games

Negative experience: The employees were fantastic, however the dummy boxes are very miss leading. They are consistently out of controllers, and even their other accessories are usually critically low on stock.

Fantastic experience: Thanks for giving me my switch

Positive experience: Gr8 stop at Game stop thx again

Fantastic experience: Love it

Positive experience: Prices are ridiculous. Especially for old game systems.

Fantastic experience: Variety games

Fantastic experience: I went in to get what I wanted, found a extra game and was satisfied with the price!

Positive experience: Great place

Fantastic experience: If u need games or any for your games this the spot

Negative experience: They sold me a defective used game

Positive experience: Low on games

Fantastic experience: Great had what I wanted

Negative experience: Waited half my lunch break in a line of 3 people when I finally got to the register the lady working turned around and ignored me, when she finally did acknowledge me she told me the game they had sitting on the shelf to buy was out of stock.

Negative experience: bought a ps4 pro, it overheated constantly. took me six months for them to take it back with the warranty i Paid for. then wouldn't put the warranty onto the new one. and it HAS THE SAME ISSUES. never shopping here again.

Positive experience: A nice place to visit with my son during shopping trip. Picked up a used game at a good price

Negative experience: Sevices was bad.

Fantastic experience: Like to buy your store I would but only 3 dollars is it worth

Fantastic experience: Great staff and are stocked with Funko pops that aren't damaged.

Fantastic experience: Best game stop in town these guys are awesome :)

Fantastic experience: Always had great service here.

Negative experience: Vanessa was mean and said I was prank calling and that the cops were calling my mom.. I was just asking if they had MW3 for the Xbox 360. Horrible customer service. 0/10 wouldn't recommend calling unless you want the cops calling your mom.