GameStop

Fantastic experience: Best GameStop around! The staff has always had my heart and I’ve been going to this GameStop for years! I’ve even passed other stores to get to this one since the folks who work here always know their stuff!

Positive experience: This location is closed or certain stores are being closed but have had gotten good experience here

Fantastic experience: Thanks guys got what I needed

Negative experience: I've been coming here for years and I'm a pro member. The morning staff has the worst customer service I've ever seen. Hopefully this changes because this used to be an awesome store with friendly staff.

Negative experience: Stats open at 11a but it’s 12:45p and they’re closed up completely. Same thing happened last month. Change your hours and stop wasting people’s time.

Fantastic experience: I go out of my way to go to this GS. Friendly and informative staff.

Fantastic experience: The person working there was very chill and funny, store is usually empty and he worked with us very quickly

Fantastic experience: Dakota is an outstanding employee! Great customer service

Fantastic experience: Tarik is definitely great at his job. He was very knowledgeable about the questions we had. I will be returning to this location!

Fantastic experience: Clean and organized with a wide selection of games. Tarik was really friendly and helpful. We had to return a game to exchange for another and he was able to do so quickly while chatting about other titles. Definitely a store I make sure to stop by whenever I'm in the area!

Negative experience: I do not recommend going to this location they would not let me return items that were never opened, if i bought them from this company then there is no reason i shouldn't have been able to return them at the same company in store when like i said they were never opened, i am not happy about this experience at all, it makes no sense at all and its not good business in my opinion which i am entitled to have, i could see if the items were opened but they were not!!!!!

Fantastic experience: Is a great place Tarik is Awsome helped me everything I give him an A plus

Fantastic experience: Went in to buy a new Xbox and Tarik was super helpful and friendly. He had answers to all my questions. I’m also loving all the merch and stuff they have there now. Definitely recommend this store for all your gaming needs.

Fantastic experience: Me and my brother were looking to get some retro games & puzzle then a friendly guy Tarik helped us. This store is our go-to when it comes to games, and Tarik did a great job!.

Positive experience: Tarik is the reason I'll keep coming there.

Fantastic experience: My son is learning so much now these days. He stopped by GameStop as he does from time to time and a wonderful man named Tarik helped him my son and I are great full thank you Tarik

Fantastic experience: Shoutout to Tarik. Great service, great enthusiasm. Helped me out every step of the way.

Fantastic experience: Tarik provided me and my brother with great customer service today. Definitely stop in to this location for your gaming needs!

Fantastic experience: Best experience ever needs a raise ... Tarile Reezy best employee ever wil recommend to come here

Fantastic experience: 5 stars for the people at this store, 1 star for corporate. Thank you Brad and Jackie for the extra work for me! The GameStop online ordering system needs to be fixed. The staff here helped me a lot. I ordered an online exclusive deal for pickup, one of the items was marked cancelled because it wasn't in stock which negated the deal. When I went in to pick it up, I had to cancel the entire order and redo it which was another hour wait. Jackie the district manager happened to be there helping and cancelled my order for me. Well it turns out because of how their online system works, it showed cancelled in their store's system but not online that I found out later after seeing double charges. I went back in where Brad spent a good half hour on his system and on the phone where even their call desk didn't have any ability to cancel out or return the order. Their system is supposed to automatically cancel and return anything not picked up after 7 days so we waited, still no change but I gave it a few more days and 12-13 days after the order was originally cancelled it finally cancelled itself out and refunded my money. This was quite a chunk of money to have tied up especially at Christmas time ***Corporate needs to fix this issue, 1- accounts should NEVER be charged until orders are PICKED UP. I have never been charged before receipt of an order at any other business anywhere, EVER. 2- your system should not be locked to your employees, especially upper management, to be able to fix problems. We don't need another Amazon company that is run by robots with no people to fix anything outside of the most common issues.

Negative experience: DO NOT SUPPORT GAMESTOP. I had a membership and it lapsed, so they wouldn't honor my $5 coupon I had earned, even though it wasn't expired. then I went in this weekend for an SD card and asked if they would price match. They do...but only if you are a member. That costs money. What a slimey tactic to get return business. Perhaps try giving excellent customer service instead of alienating customers. I was happy to drive an extra 20 minutes simply to spend my money elsewhere.

Positive experience: High prices but the kids loved visiting and finding Christmas gifts

Fantastic experience: Best game store fr

Fantastic experience: Friendly and helpful staff.

Positive experience: Just a regular GameStop. That's exactly what I needed. The staff were helpful and were right there to navigate me to the item I was looking for.

Fantastic experience: I had fun turning in games and getting new to me ones. If their prices are competitive, I’ll buy again!

Negative experience: Called to check a pre order I had money paid into already. I call them, they said they had it and that I can come pick it up. I get to this gamestop not even 30 minutes layer, and I'm told they do not have it. Communication is key, check your inventory before saying it's in stock.

Negative experience: Called multiple times and never once did they answer. Showed up to a store void of any customers, so no clue why they wouldn't have been able to answer the phone. The employee told me the game I was looking for was the last copy and sold an hour before I arrived. If only they would have answered the phone then I wouldn't have wasted a trip to the store for nothing.

Positive experience: Usually, i have a great experience at this location with the morning staff, but the evening cashier was, to say the least, condescending and rude idk why he found it necessary to inform on the fact my game choice of pokemon lets go pikachu was essentially for babies now I can understand it may be aimed at kids but I was just wanting to play a game with my kid cause she had the let's go eevee and nonetheless I love pokemon and have been a fan since it cameout on the Gameboy and I hope to have better experiences in the future

Negative experience: the employee was picking her finger she was rude did not want to give her name and we had to contact a regional manager.

Fantastic experience: Bought lots of games here. Great store!

Fantastic experience: Stopped in trade in a Console and managers Kim and Chris were FANTASTIC! Super friendly and very helpful.

Negative experience: It's a gamestop

Fantastic experience: Been coming here since 2005. I'm 26 now & I still see Great people providing excellent service here. Kim showed up early to open the store with positive energy. I'd like to think I'm a tech savvy guy but she showed me I'm still learning as she instructed me on how to download the Gamestop app & properly make use of my pro rewards. She's so knowledgeable about the latest games. You can tell she really cares about what she does. Stand tall & keep pushing foward Kim. Chris has always been cool too, him & Jeff. Even though Games are expensive these days when I do think about purchasing I come to these good folk to help me out. Never had a Conversation with Drew that didn't leave me wanting to not return again. Which is always hopefully soon

Fantastic experience: This gamestops stands above all others!

Fantastic experience: Good staff Kim at the Blaine North Town store was very helpful and very informative about everything I asked.

Fantastic experience: I bought a hyperx microphone when Kim was working there and the customer service was so good and she was so nice and hypergetic! Love it!

Fantastic experience: Easily the best GameStop around with the best 2 main workers that are always helpful and friendly.

Fantastic experience: Atienden bien pero nadie habla español

Negative experience: Horrible customer service. The person behind the counter was condescending and ignorant. I went in, asked for two games, he told me which one they had in stock, so I told him to give me some time I’ll keep looking for something else just in case. He was busy talking to someone, who seemed like a customer but who he obviously knew, when I went back to the counter and asked for the game I wanted. He turns to me, uncaring and uninterested, in a condescending tone, told me to wait till he was done (talking to this person, who was clearly not buying anything). The guy (customer) then tells him to proceed in helping me. At that point, I left without buying anything. To which he stood there mum. These folks need to be better trained in customer service and how to prioritize their tasks at hand.

Positive experience: Friendly crew, good selection.

Fantastic experience: It was my first Midnight release event and it could not have been smoother. Lots of room for line to wrap around on sidewalk. Once it opened they had stock ready to go, plenty of people checking people out to keep line moving and very friendly, Thank you!

Fantastic experience: I love this place! The staff is amazing and extremely helpful!

Positive experience: This one is always busy. But everyone is super knowledgeable and very helpful.

Fantastic experience: Good store to buy sell or trade games and gaming consoles

Positive experience: Usually pretty cool, randomly closed on a Wednesday afternoon. No sign explaining why.

Negative experience: Website and building says you should be open but aren't just wanted to pickup my game

Fantastic experience: The employee there was very helpfull . He knows his games man. Haha If i remembered his name i would gove him a shoutout.

Positive experience: Gamestop would keep running out Xbox Series X consoles. When I would try to buy one.

Positive experience: When I was younger i tried trading in a pokemon heartgold cartridge, along with some other items. The lady that was checking out my games and seeing if your store would take them said the heartgold cartridge was fake. Recently i've had it checked and inspected to make sure it was a real cartridge, turns out its a LEGIT pokemon heartgold cartridge. sadly your store lost a bunch of money that day since this game costs over $100 nowadays. haha losers.

Positive experience: Gud, has stuff a gamestop would have.

Fantastic experience: The staff was friendly patient and willing to help.

Fantastic experience: Vary friendly staff, vary helpful

Positive experience: It was very cool.

Fantastic experience: Jeff saved Christmas Eve for my family! Answer a ton of questions and was very helpful.

Negative experience: Got kicked out with a handful of stuff cause they didn't do their job of keeping track of occupancy was horribly embarrassing.

Fantastic experience: Great friendly customer service! The manager Chris was very helpful! This is why this GameStop will always get my business!

Fantastic experience: Been going to this location my whole life and I can say they always have the best customer service. People will complain about trade values but what do you expect? Its a business. Always have the best selection at a reasonable price on all video game stuff. Specifically Chris and Jeff to call out for great customer service.

Positive experience: They are average polite people in my opinion. Only some are knowledgeable in a lot of games though.

Fantastic experience: Love this place[

Fantastic experience: Is it me or does every Gamestop have a guy with no chin and a pony tail working there?

Fantastic experience: Staff I have worked with have been great, and they know their stuff. If you ask them about products they will let you know the experiences customers have had with things to help you make your decision.

Fantastic experience: Chris and Jeff are awesome! with so many locations to shop at these two guys made it easy for me to choose which one to start. Always helpful and always willing to look something up. Thanks guys

Fantastic experience: Chris is awesome! My new go-to GameStop! I bought a Nintendo Switch about 5 days ago and had one of joycon joysticks go bad. Chris was so super helpful and had a great upbeat attitude. He was able to switch out my controllers and get me back up and running within a couple minutes. He was also very efficient and friendly with customers over the phone. This was the best experience at a Gamestop ever!!!

Positive experience: Lot of childhood memories here and there pretty good.

Fantastic experience: Great customer service, and they had everything I went for and then some, had not to mention the atmosphere was second to none.....Thanks game stop !!!

Fantastic experience: It's a great GameStop

Positive experience: Staff new do things and help me find what I need so not to bad I will be back

Positive experience: Griendly employees

Negative experience: Its smell so bad

Fantastic experience: This is my preferred Gamestop, even over the one that is closer by 10 minutes to where I live, which is also great in its own right. The employees here are always so openly friendly and ready to help. I love how they give a greeting when I come in or at least a nod if they are busy! They've got some great recommendations on games and have great gift ideas. If you have a favorite game or series and looking for something similar or entirely different, they can usually find something for me I have yet to play that fits my tastes and have even gotten me to give some games that normally aren't my thing a try, and I loved them!

Fantastic experience: The place has all the games, giftcards, and other things. If your looking for a game, go to this store.

Fantastic experience: Great finds on the clearance rack, staff helpful and friendly

Fantastic experience: So much nerdiness! It's great! Usually very cool and very nice staff, who care about their customers' happiness and satisfaction.

Fantastic experience: This is my go to place, not only for video games, but information too! These guys are awesome!!! Thanks GameStop northtown!!!

Fantastic experience: Professional staff and a fun atmosphere.

Fantastic experience: Great service from a friendly and professional staff, a very well recommended store!

Positive experience: Good selection of games and collectables. One of the employees there is a bit pompous however the rest come across friendly and knowledgeable.

Negative experience: Chris was very unhelpful today. I went in to GameStop to trade in some Nintendo Switch games to put towards some new product and a couple of pre-orders but was then denied use of a coupon that I had. Not only that but Chris essentially called me a liar whilst refusing my coupon. As if I had a fake coupon. I've been a customer of GameStop for over 10 years and a power up rewards member for about the same time and if never been treated with such hostility and rudeness from an employee.

Positive experience: Great customer service but they'll give you $3 for your car.

Fantastic experience: Super helpful staff!

Negative experience: Waited 15 minutes in line for the attendant to help 1 customer, then watched both employees talk for another 10 minutes about whether or not they could accept my card, rather than just try it. When I suggested they try to run the card, they acted like I was trying to scam them out of $40. Recommend any other option.

Fantastic experience: Small gamestop. Always clean. Better layout then most. Always fast service even when busy.

Positive experience: Didn't find the right color controller but it will do I hope.

Fantastic experience: Love this game stop the staff are always so nice,and very informative always willing to help you out

Fantastic experience: Very friendly and helpful staff.

Positive experience: I go for the funko pops. They always have the one I want in perfect condition. Rarely have dents.

Negative experience: Stood in line for a while waiting for help. The only 2 workers were just gossiping with some regulars that probably come there often. Gossiping about their life story which I had to sit through. After learning these complete strangers' stories it was kinda entertaining that is why I've rated 2 stars instead of 1. But after about 15 minutes of waiting I had to leave empty handed. All I wanted was a controller!!! So I went to trusty old Wally world.

Fantastic experience: Awesome deal

Fantastic experience: Customer service was on point. Definitely will go back for any other needs.

Fantastic experience: Chris is a great guy there. Haven't had as good of a game stop rep as him at any game stop I have been too. Everyone there is very knowledgeable but Chris went above and beyond for me. Wish GameStop itself would give more for trades but that's not the stores fault by any means.

Fantastic experience: Staff always helpful they are very knowledgeable. Price in some games are kinda pricey but what can ya do? Will definitely keep going back

Positive experience: Knowledgeable staff

Fantastic experience: Fantastic store.

Fantastic experience: Kindest people you will ever meet. Great service and they really helped us out. You never realize the impact you have on the people around you and there’s more to the story but they just did some really kindhearted things.

Fantastic experience: Overpriced but best selection

Negative experience: I can't understand why any would still give GameStop any business. I had to wait 20 minutes just to be told they don't have any switch joycon grips.

Fantastic experience: Professional well informed staff. I went for game made by EA Sports and was given information on what other consumers ranked it and Thier personal opinion based upon experience playing the game themselves.

Positive experience: Pretty decent, staff is pretty cool and friendly.

Fantastic experience: Great selection of new and pre-owned video games, and also toys and collectables. The store is packed with merchandise!