GameStop

Fantastic experience: Always loved looking in there and everyone knows me by name and always helps out with finding things and always good conversations and gamestop will always have good memories no matter what it is

Fantastic experience: Good store, has been for decades. Sad it's shutting down to cater to TCG scalpers.

Fantastic experience: Bro the staff in here is so awsome I have been in ther multiple times and the staff alwys was helpful and willing to strike up a conversation would recommend plus they are pretty consistently in stock

Positive experience: Awesome

Negative experience: Experience made uncomfortable with how rude the employee (Dakota) sounded and how when I handed him my ID, he just threw it down on the counter.

Fantastic experience: Always something to look at.

Fantastic experience: Very friendly staff and great customer service :)

Negative experience: As soon as I walked in the guy working had an attitude sounded annoyed and made us uncomfortable horrible customer service.

Negative experience: Horrible place. Owner or manger the old lady absolutely disgusting behaviour. Was told my pre orders would be held and they were sold at the miscommunication of someone working there. Voiced my frustration with the lady and the entire time was condescending saying things like “idk what u want me to do” and I said it several times I’m voicing my frustration and hopefully you can communicate to your staff about the miscommunication and she said “ ya but I’ve already done that” disgusting behaviour staff. No customer service or care

Negative experience: The customer service here is not good at all. I’m sure maybe other employees are better, but the big white guy with the ponytail was acting so rudely and had an attitude. I would not recommend coming here to shop. I suggest taking your money to a different location.

Fantastic experience: Call of duty best game yet

Negative experience: They never answer their phone. Why? GameStop at this point need to just throw the towel in. GameStop in this location let alone worldwide is never busy. There is no excuse to not be able to answer the phone when literally nobody usually goes there unless they actually have to have a genuine question about stock but yet, this location never answers their phone and I’ve called her multiple times during the day

Negative experience: Just so you know Mr whoever answered the phone today is Labor Day. You didn’t have to be condescending . I asked if you were open because it’s Labor Day and google says hours may differ. You said to me google says we are open at 12. Implying that I look at google instead of bothering to call an inconvenience you.

Fantastic experience: Just stopped in for 10 mins driving around between appointments. Bought 3 items. In the time I browsed the guy working helping 5 groups. He was nice and helpful to everyone. He offered the normal things I know he's required too but did it with kindness and not pushy. I'd definitely come back. Great employee. Don't screw it up GS and lose a real one.

Fantastic experience: Super friendly and knowledgeable employee, we ended up chatting for a few minutes. He even let me know the level of compatibility between the controller and game i was trying to play. Great selection of games, controllers, etc for the small size store, and they had what I needed!

Fantastic experience: Nice guys there. Always helpful for me

Fantastic experience: Guy working was really friendly.

Fantastic experience: Very friendly staff here, my nephew and I had a great experience!

Fantastic experience: Friendly, helpful, efficient. My go-to game store.

Fantastic experience: Good experience, nice people

Positive experience: The customer service was great.

Positive experience: The staff are friendly and helpful and they had what I wanted.

Negative experience: The last two times I've come here the store has been closed - during business hours.

Positive experience: Very friendly woman was working. She was a great help!

Negative experience: good luck planning your trip to this location as there's always a sign posted that associates are on break, no matter what time of day. very aggravating. the last several times i stopped by, it was closed for lunch. upper management really need to monitor this location

Fantastic experience: Helpful staff

Negative experience: Avoid andrew jackson a big over weight white male who hides pokemon product. I went there to buy some product for me and my kids and he hide them in the back. I asked him for it and he scuffed at me and laughed. He brough it out and when i was price matching he was rolling his eyes. I showed him price matching but he said he couldnt do it since this price match location was 3 hours away. There i no policy that says you cant do this. I will be refusing to buy from gamestop until this man is fired. He probably just wants to buy it for himself so he is hiding it and not allowing customers to purchase it.

Fantastic experience: Alex and Vani are wonderful! I appreciate the hard work you guys put into the store. ♡

Positive experience: It's a gamestop, unless it's your first time in. You already know what to expect. The selection is a bit limited now. Wih the rise in digital media. While the pricing still isn't that great, you're better off just buying new. Unless it's an older game. While the trotsky's and apparel have been severely limited. Which can be good or bad depending on if you like that sort of thing. Staff is helpful/non existent depending on who's working. Locations a bit odd. So, unless you know it's already there you'll drive right past the location and not even realize it.

Fantastic experience: I LOVE LOVE LOVE this place. I always have an amazing experience here. The staff is always very knowledgeable and helpful. Highly recommended!

Positive experience: This place in itself is a great place to get what you need for gaming. But today the employee didn't seem to know much about gaming and the equipment which really disappointed me.

Negative experience: Hello everyone this gamestop is in a wonderful location and usually has a lot of awesome things aside from the employees. I shouldn’t say all employees, because some are really nice and helpful. There is this one employee I don’t know his name, but he is very rude, condescending, discriminatory, and today was the last straw. My experience today was horrible let me explain. I was the first one in the store and I ask where the playstation 5 headsets are and he points me in the direction. I say thank you and continue to browse around and look at the headsets. Another customer comes in and is looking to trade in a playstation 4 controller. The man trading in the controller didnt seem to speak the best english and he was trying to trade his controller in for in-store credit to purchase a new controller. The employee automatically assumes he is trying to trade the controller for cash and throws an actual fit saying he cant trade any thing in for cash right now because the system wont let him. Im still at the headset section just listening and in the middle of it i ask if after hes done he can help me get this headset down so i can purchase it. He says okay and continues on and finally gets the mans purchase done with. Not even 1 minute after that customer leave another customer comes in and wants to do trade in for cash and the employee says okay!! I was already mad because he completely skipped me and helped another customer but he also honored a cash trade in when he cried about the last customer who didnt even want to do a cash trade in all because the second customer spoke better english. I believe this employee needs to be dealt with and reprimanded immediately.

Negative experience: Customer service was fine but when you call and ask for a price quote there gonna tell you one number then when you get to the store there gonna tell you a different number and there gonna want all the original things that come with the thing you are trying to sell so you would just be better off going to a pawn shop

Negative experience: In store prices are different then online, wasted 16 minutes driving here to find out. Prices are also outrageously high in general what a rip off.

Fantastic experience: Friendly atmosphere, nice staff, will always answer questions. Store is always clean. Are always looking out for you to make sure you are maximizing your benefits.

Positive experience: They are friendly and helpful

Positive experience: It's gamestop

Negative experience: Just get your games online. A bunch of sore losers here honestly.

Negative experience: Rude person no help their name was Madisyn, rudest person passive aggressive and no help. Told me to go to another store even though this store called me. My pre orders are at 2 different stores. They also said my ID was invalid so I couldn't get my money back. What a racket Gamestop is a scam even more than before. Never again.

Negative experience: Was told they couldnt sell any game systems. Called all other GameStops in the area and said that only applied to new consoles. So I went back and asked if I could buy the one that all the other stores said I could buy. The cashier, Thomas(?) said there was nothing he could do. Has anyone ever had a positive experience at GameStop? Whether you were offered $0.30 for a game that's a month old, or general incompetence. I try to give the benefit of the doubt to these employees, because I know they're just there to do a job. But this company is a mess from the top down. If I can order it online and pick it up, how does it make sense that I can't buy it in store?

Negative experience: According to the posted hours and Google they are open. But they aren't. If you call, the phone number hands up on you after about a minute and tells you to call back

Fantastic experience: Madi was great super helpful I'm going to make this my go-to!

Positive experience: Good shopping but not much Xbox games and stuff

Fantastic experience: Great variety of games to choose from.

Negative experience: Were unwilling to help with my issue and brushed me aside.

Positive experience: Is where I use to go for games and games console supplies.

Fantastic experience: Awesome place cool workers

Fantastic experience: Great place to get games and game consoles at low prices. I love the way you can trade games your done playing for ones you haven't played yet. Great service at this store. I got a PS4 2 controllers and 3 games extremely cheap and all in mint condition. Thanks GS

Negative experience: They don't keep their stock up on consoles so I wouldn't recommend going there you better off going online and buying one through Amazon or Best buy or Walmart

Fantastic experience: Always friendly service, quick with answers and always knows what I'm talking about

Positive experience: I was looking to buy a new PS4 controller. But unfortunately they have little to no console accessories. However the Gamestop associate was very friendly and knowledgeable as to why no controllers are in stock. I then found other collectibles and figures that seemed to be exclusive to gamestop and I still left a happy customer despite not obtaining what I originally had come for.

Fantastic experience: Micheal is amazing. He always knows exactly what I am looking for. He even goes the extra mile for his customer's.

Fantastic experience: The management here is great. Staff are very chatty and friendly.

Positive experience: Clean store and good social distancing

Fantastic experience: Fast service. Super nice and helpful staff. Great prices. Will shop here again.

Fantastic experience: AMAZING Management and wonderful transparent staff. I was fortunate to get to this location for the PS5 online order drop. 6th in line of the 7 available. Took some time but staff was fully transparent and worked with corporate to get us all checked out. Have heard some horror stories of locations telling people they were SoL after waiting 4 hours in line. This was not the case here. Once the system went down, Michael was on the phone with corp and other locations to get everything sorted out. The entire staff went above and beyond with little to no preparation. They all deserve a raise.

Fantastic experience: Great staff

Fantastic experience: Lots of games

Positive experience: Nice and helpful staff.

Fantastic experience: Fun

Fantastic experience: For a gamestop this is one of the better ones I have been to in the country. The employees make it seem more like a local business and are ready to engage with anyone about inquiry or what's coming Bryn is a good example of that.

Fantastic experience: Great staff and management at this location. The space itself is fairly small but they have the essentials. GameStop has still got some charm for people who actually want a quick conversation rather than adding to a cart online.

Negative experience: never again that’s for sure

Negative experience: 9/25/2019 3:00 I brought in several video games and a ps4 (Ps4 was missing the hdmi cable) I knew the condition of the console , still in very good condition. Rory, was the employee that helped at first he was pleasant. Explaining that in order for them to accept the console: 1. I would have to purchase the hdmi cable 2. I would also have to purchase the controller Which sounded odd but I agreed. I asked for a quote before consulting with my son on whether he wanted store credit or cash to go toward his car. Rory then tallied up the value of the games, inspected the ps4, and subtracted the amount for the additional parts I had to purchase for them to then sell. The total i was to receive was: 1. $215 store credit -or- 2. $158 cash We decided to take the cash. Upon completion of transaction. I signed twice. It was then Rory explained to me the first signature was to acknowledge and agree upon the amount verified on screen of $158. Second signature was the agreement that gamestop was now owner of the items I had brought in. All was good at this point. *THIS WAS THE SIGNED AGREEMENT * When it came to pay out, he then told me, it was only going to be $111! I said no, that is not what we agreed on. That is not what I signed on. He made some excuse about how their was additional charges... this was not what had happen. I had seen on the screen all charges, I scrolled through and there was the-$ for the additional items I needed to buy for them to buy the ps4. It was then I stated I wanted the $158 in cash that we agreed on. He talked to his manager. Rory then said unfortunately we can only offer you $111. I again refused a d told him. I wanted the $158 we agreed on or I want my items back! Rory then stated "unfortunately the agreement you signed states that these items are now gamestops" he refused to give me back my things!!! I repeated I want the amount we agreed on or I want my stuff back. He talked to the manager again and continued to deny either of my requests. After stating one last time I wanted all money owed or my things, I was so frustrated. I did not want to do business. I wanted to take my things and leave. He refused to give me them. I then told him I was going to call the police if he did not return my items to me. He still refused. After having to call the police, and file a report. The officer went into the building and with in moments returned and said they're going to give you your stuff. Then! When I went in to retrieve my items, it was then the manager came out from the back room and says to me " we would have just given you your stuff back" NO THEY WOULDN'T HAVE! I had to go to.the extent of calling the police in order to have them fix their wrong doing. HOW UNPROFESSIONAL! Do not shop here! Not only are they rude but have no intention of making a wrong situation right. This whole thing could have been avoided and the lengths I went to to get MY belongings returned were unnecessary. They will take advantage of anyone who will not hold them to their end of the agreement.

Fantastic experience: Stopped in yesterday and they were very helpful! Great customer service.

Fantastic experience: Small store like they all are. However they make great use of their space. Im sure they would appreciate have a bigger store and maybe a bigger back room. Always great staff friendly and knowledgeable. They have no problem answering questions and educating you on games or systems or even upcoming releases.

Fantastic experience: Cheap prices if u dont want to pay full price .staff easy to work with customers

Positive experience: This is my favorite Gamestop to go to. The staff is always very friendly and helpful and the store is always clean and smells nice.

Fantastic experience: Love it here

Fantastic experience: Great location friendly knowledgeable staff !

Fantastic experience: Always on top of the current gaming trends depends on the experience of the clerk on duty for gaming info, don't always believe all the negative reports of the Youtubers.

Fantastic experience: Very helpful and knowledgeable employees which I was very thankful for. They had so many items in stock it hard to choose from because I wanted them all, and all at great prices. I had a great time shopping at GameStop and have been looking forward to going back soon.

Fantastic experience: Great location. Picked up a pre-order of Sekiro shadows die twice, and they ensured I received the limited edition Katana pre-order bonus. Staff was super friendly too :)

Fantastic experience: Always have been very helpful and friendly. Gamers with people skills that make us all feel welcome. Like this location very much

Positive experience: My kids are having trouble with 3 games purchased out of 6.

Negative experience: Went in to get waifu beach sim 3 but they didn’t have the game. Also it smelled terrible and they didn’t have any food when i was hungey. 1/5 no game and you shouldnt go here if you are hungey

Fantastic experience: The staff are always friendly and helpful. always willing to put in extra effort if it's needed. there is a game stop closer to home but i prefer this one because of the excellent service.

Fantastic experience: We love all gamestops. Everyone is so knowledgeable and helpful.

Fantastic experience: This is close to where I live and there friendly

Fantastic experience: Best store for Christmas shopping for my teenage Grandson's. Super knowledgeable staff, always!

Fantastic experience: Very nice staff great sales team.

Positive experience: Place usually has pretty good customer service. And have always had what I was looking for

Fantastic experience: Helpful people working today

Fantastic experience: Very nice and informational

Fantastic experience: Wonderful customer service and super friendly employees at this location! Even helped me save money with some promotions I wasn't aware of.

Positive experience: 80% of the time it's always a good experience at GameStop

Fantastic experience: Great staff and service...not sure why another reviewer thought the "basement dwelling customers" is relevant to review of store and staff...or why she doesnt realize they are her neighbors...hmm oh well, guess may have to deal with an occasional stuck up person there.

Fantastic experience: Good service

Fantastic experience: Great customer service.

Positive experience: Clean

Fantastic experience: Best gamestop around the staff is top notch!

Fantastic experience: Great service and awesome employees

Positive experience: This location is my go too. The people that work that store are fun and social. They do take a while to ring people up because they like to talk about upcoming games, ones they played like the one they're ringing up. Give yourself extra 10 mins

Fantastic experience: I went online and had them hold a video game for me, and I received an email shortly after, stating that it was ready for pick up. When I arrived, the staff were very friendly and knowledgeable. Great location and clean as well. Thank you!

Fantastic experience: I reserved a game and picked it up at this store. The person at the counter was friendly and I was in and out in a few minutes.

Fantastic experience: Service couldn't have been better.

Negative experience: Very rude. Just left having receipts for buy 2 get 1 free being told they would not honor their own promotion. The sales person was so rude telling me "he could help me but they wouldn't be making any money." Who says that?! I have spent 1200 dollars their in the last year, what a joke. Do yourself a favor, take your business somewhere you will be respected.

Fantastic experience: Very friendly and helpful.

Negative experience: Preordered a game as a gift. Came in a week after release and they gave me a used copy. Said they were out of new copies, and told me I couldn't pick a new one at a different store.

Negative experience: There was an employee here who lied that my PS3 console had a broken HDMI port and was only worth $20. Before taking it to the store I had already tested the port and system for malfunctions and it was running smoothly without anything wrong. Knowing that everything with my PS3 was fine, I took it to a different gamestop and got $55, the proper amount. I forget the employee's name but he worked 8pm May 22nd. Not cool at all for being dishonest.