GameStop

Negative experience: The seller does not provide good service. Terrible service.

Fantastic experience: Fair prices and great staff. Thank you

Negative experience: Arrived at 12:01 and saw that the gates were still closed. Watched a FedEx delivery not get answered at 12:05. Waited around until 12:20 and the gates were still closed and no one seemed to be inside. I will not be going back to this GameStop as it has gone downhill in customer service. I will be shopping exclusively at the one on University

Negative experience: Had a sign on the door saying they’d be back at 3:30, 10 minutes past that and there’s still no employees in the store and the door is locked

Negative experience: Apparently they are unable to answer the phone no matter what time of day you call. I just had a simple question about the stock of an item and I live almost an hr from this store so I can't just drive and check myself. Terrible service customer service.

Fantastic experience: Bianca was so pleasant and patient to work with. My son traded in some controllers for a new one. He had a gift card to use which wasn’t active but she waited while we did that. So friendly! Top notch service!

Fantastic experience: Guy told me about 3 different deals, I ended up paying 15 for 38 bucks of stuff. That's the kind of customer service I actually need!

Fantastic experience: Employee was very welcoming and professional. Found what I wanted so it was a good visit.

Negative experience: They are never open on time.

Negative experience: I was just in here (August 16) around 5:25 and this employee (Male with reddish hair) called me “weird” because I was selling a game it made me feel guilty to even sell. I think this is unprofessional and he shouldn’t be calling customers any names just because we are selling. Will not be coming back.

Negative experience: Probably the worst gamestop in North Texas. The customer service is abysmal, and they don't know what they're doing. Try the university location instead.

Fantastic experience: Best gamestop I've ever been in. They were busy but yet still so friendly and helpful!!

Fantastic experience: This store was really great with amazing customer service ! So we got a game and when we brought it home it didn’t work because the one who got was pre- owned , so we went back. But it was closed but the young man saw us and opened the door and helped us . He was happy to give us a different copy . And we brought it home and it worked. Props to the man who gave us the game even though it was closed . We saw this man is a hardworking and kind man with a big heart while we got in the long line this afternoon. He served every single one in the line with the happy face and enthusiasm. And especially he opened the door and helped us even though it’s in close time! GREAT GAMESTOP WITH GREAT CUSTOMER I HIGHLY RECOMMEND !

Fantastic experience: Great organization on the switch 2 release day. Everything went so smooth and quick. The got pizzas and everyone played games in the store while waiting for the time.

Negative experience: Waiting since 6:15 and no one is opening the door. Theres over 10 ppl waiting for the doors to open. No one is answering the phone.

Negative experience: Store never opened when they should be.

Fantastic experience: I got a Minecraft for my PS5, amazing customer service I was going to get PS5 headphones but I didn't have enough I thought I was giving the cashier a hard time so I apologized after he said I was good, ☺️ lots of cools games and lots of recent games for recent games like PS5 Xbox ECT ECT..keyboards and headphones PC setup accessories cute bottles cute muggs, cute merch fnaf Funko pops and more. It super close to my house to easy to get to as well! Highland recommend for gaming geeks just like me

Negative experience: Entitled employees, always late, leave the phone off the hook so they don't have to answer.

Negative experience: There is a guy there who has attitude all the time. Literally went by a couple times in a few weeks, and the same guy was just being very rude. I can't recall his name, but man, to be that cranky like, in 4 weeks consistently is wild.

Fantastic experience: Love GameStop!!!!!

Fantastic experience: Good game stop

Negative experience: I waited outside the store for it to open at 11 on a Sunday, only to find a handwritten sign reading, "System is down, try again later." There’s no telling how long it had been there. At 11, another worker arrived, went inside, kept the doors locked, and didn’t acknowledge us at all. Despite us clearly waiting, no one came out to explain the situation. I even called the store, only to watch as the two employees at the counter ignored the ringing phone. The least they could do is acknowledge waiting customers and provide an update—or pick up the phone during business hours. Very unprofessional.

Negative experience: It was incredible to walk into the store and not be greeted by THREE different employees, but also listen to the same three employees talk about “misplaced patriotism” how “oh no some planes knocked down the twin towers? Guess it’s time to join the military,” and how “it wasn’t a big deal.” Everyone has their right to an opinion and that’s what makes America great, but to have family and friends in the military who served in Afghanistan and Iraq and are currently serving still. To have family in the airlines who saw their entire way of life change because for the first time in 60 years our sovereignty and freedom as people were threatened. So how dare you three people, as citizen’s of one of the greatest countries in the world, criticize and demean the sacrifice of incredibly brave men and women that died protecting our country. You should all be ashamed of yourselves and take this advice: If you hate America so much, THEN LEAVE.

Negative experience: I called yals store three times today and couldn't get an associate. I was ready to sell my series s and purchase a series x. But I guess yal don't want to make money.

Fantastic experience: Helpful friendly staff, well organized store

Fantastic experience: Great people oriented staff. I had an issue with my Nintendo online account and the staff was more than willing to direct me to a solution.

Negative experience: Don’t get warranty from this location they don’t honor it. Was told that since they don’t have “volcano red” controller in stock i would have to get a pre-owned i can’t get a different color of a controller that’s the same price.

Fantastic experience:

Fantastic experience: Staff was very nice and informed us of specials they had going on which we have been back again to purchase a total of 6 games in two visits. Membership program is a nice one too.

Positive experience: They don't buy what I want to sell

Fantastic experience: These guys know what they are talking about! Thanks for the help

Fantastic experience: I called two GameStop locations looking for a Play Station 5 and Kaitlyn’s customer service compelled me to come to this specific location to get a Play Station 5 thanks Kaitlyn God bless you I will return for any future gaming purchases

Fantastic experience: I recently went in to sell some of the games and systems of my late husband's, and I wish I'd gotten the name of the young man who helped me (I think his badge said he was the ASM), but he was kind, friendly, and understanding when one of the discs was missing from its cover. I'm sure I could have gotten more money for it all if I'd sold it on my own through Facebook, but having the convenience of not having to go through that was more important to me, and his compassion when he found out that it all belonged to my late husband was touching. No wonder my husband loved GameStop so much (besides being the main source for his Zelda obsession). Keep up the good work!

Positive experience: If you want to be treated like an after thought, this is the place to go.

Fantastic experience: Friendly knowledgeable, boom!!!

Fantastic experience: Very helpful staff.

Fantastic experience: Es muy raro encontrar una oferta en este lugar, pero si encuentras los juegos más actuales. Si compras en juego nuevo no lo regrese te dan el 50%. Y lo revenden al 95%. Comprar juegos usado, te los aceptan casi al mismo precio. Te venden un seguro de 3 dlls. Yo te recomiendo que si lo tome. Con un juego que salga malo, pierde el dinero. Si pre-ordena un juego, si llega el día del estreno. Es buena opción para juegos nuevos.

Fantastic experience: Came in and Dwayne was super respectful and helpful. Came close to closing too. Give that man a raise

Negative experience: This place isn't there anymore!

Fantastic experience: Called and spoke to tate. Helped me tremendously with some info that was on the money! Priceless customer service from this guy!!! Give him a raise!!!

Fantastic experience: Very helpful staff

Fantastic experience: This staff put on an amazing midnight release for Tears of the Kingdom. It was incredibly well organized. I think it was Dakota who helped me and he was honestly a treat. Will be giving more business to this place as a direct result of the great staff here.

Fantastic experience: Dakota you RULE! Thank you so much for your help!!!!!

Positive experience: I love this gamestop. But didn't like that they were almost 40 minutes late to open when they're suppose to be open at 11:00am then had to wait even longer because a long line of people outside.

Negative experience: Bought a game and it was the wrong disc came back after 10 minute drive and acted like he didn’t know me

Negative experience: They NEVER answer the phones!!

Negative experience: the worst store ever…they didn’t open until 11:30. bad experience

Negative experience: Half the time I come to the store isn’t even open during the open hours. I can’t even pick up a game I preordered.

Negative experience: Store doesn’t open, no one answers phone

Negative experience: Can't EVER get anyone on the phone. There is absolutely no way they're this busy to not accept phone calls. I've tried multiple times and never get through. I guess no one at the store cares about my business.

Negative experience: Place hours showed open. Everything was stilled locked. No store associates answered the phone.

Negative experience: Here it is Christmas time and the store is not open on time today with people waiting outside

Fantastic experience: i didn’t get the name of the employee but she was super nice and helpful. she had glasses and was super nice and cheerful. plus i was wearing a purple TCU hoodie

Fantastic experience: Went in last week to pick up some gifts for my son’s birthday. The employee by the name of Nick was extremely kind and helpful. Will definitely revisit this location due to great experience we had with Nick.

Fantastic experience: Matt is a nice guy and really knew his stuff. I recommend this location.

Negative experience: Poor Customer Service. Employee should have told the person who called that they would have to be put on hold or call back, OR the employee could have multi tasked; instead the employee ignored us & just answered the callers endless questions. Also, ad a side note the only game stop I've been too still requiring mask. Yes I'll keep using game stop, but NOT this location. Customer service for customers who are there buying stuff is #1...we were treated 2nd or even 3rd. Will not return to this location.

Fantastic experience: Everyone always has a great chill attitude and they always have what you are looking for.

Fantastic experience: Very very helpful staff and great place to shop!

Fantastic experience: Such a friendly and helpful staff! Truly made the experience of shopping there much better

Fantastic experience: Been coming here for many years, love bringing my kid here.

Fantastic experience: Great store the whole staff is very friendly and the lady manager is an awesome person to talk to with a good knowledge of gaming.

Fantastic experience: Super helpful! I needed to exchange a game because I bought the wrong one (Persona 5 not royale) but lost my receipt and the employee with blonde hair took the time to look it up, find it and fix it!

Fantastic experience: I know nothing about video games and married a gamer. Everyone was helpful, informative and patient with me. I had so many questions and they were very clear with how things worked and what I might need and what I might not need. they were even good with making suggestions for games for the whole family. Thank you so much I'm sure I'll be back soon

Fantastic experience: Nick, with the glasses, I hope your manager reads this and realises how necessary you are for that place. Best service with a smile I've ever seen, and a genuine pleasure to shop with. 12/10 will be back again!!

Negative experience: A preorder item with special collectibles did not have them and their advice was to call other stores to see if they had any extra. It was a preorder and should have all been set aside for the number of people that pre-ordered it and maybe a few extras. It was treated as a first come first serve and not said before hand that it would be like this

Fantastic experience: I have had only great experiences at GameStop. They buy, sell and trade video games so it's a win win situation.

Fantastic experience: Friendly staff and good service

Fantastic experience: I usually loathe going into GameStop, because normally I get to interact with people who are up tight about gaming. BUT TODAY I got to meet some of the nicest people who helped me figure out to get the best bang for my buck. To the two people running the store around 2PM on 1/26/2020, y'all are wonderful.

Positive experience: Nice

Positive experience: Good place

Fantastic experience: Availability of games is great here and discount galore

Fantastic experience: Great place for grandson to get ps4 games!

Positive experience: Pricey, but very helpful to get everything i needed.

Fantastic experience: Great and helpful staff the place has handicap parking upfront and handicap accessible doors. Found exactly what I was looking for staff helped me take it off the shelf. Done deal great experience great place to shop

Positive experience: Im new to Town but going into this GameStop makes me feel right at home

Positive experience: They need to stop starting conversations with customers and actully do their job

Fantastic experience: They've got a friendly staff who are always trying to help in any way they can. They only hire nerds and that's the best thing about the location.

Fantastic experience: Big shout out to Matt at this location. Guy went out of his way to try to get me a controller that was currently sold out. Whether I snag one or not, it's the type of service I received from Matt over the phone today that will compel me to visit this location again. Great customer service sir, thank you!

Positive experience: I like the merchandise and accessories but I'm not sure I need physical copies of most games, unfortunately.

Fantastic experience: Great staff

Fantastic experience: GameStop really like the employees more then the company

Fantastic experience: We always have great experience at this location. The Young African American man is so awesome and great I wish I knew his

Fantastic experience: Perfect

Positive experience: Just ok.

Fantastic experience: Gamestop is your typical gaming needs place. Location is convenient to my house; as it is only 10 minutes from my home. The store seems smaller than most others. With it's small size, though, makes up with the staff. I have known to become a regular now, coming pretty much every Thursday and/or Friday. The staff there is very helpful, and always help me find what I want. If we cannot it, they always offer alternatives to feed my gaming needs. This has lead me to some really good adventures in gaming. When the staff is not busy, they always make time to discuss other games and interests within gaming with me. That I believe is great customer service when one is trying to relate to the customer. This has been probably the best Gamestop I have been out of all in the area.

Positive experience: Awesome place but some equipments to the console's are way to expensive but in the overall nice place...

Positive experience: Lots of cool games and I don't like when they ask if I'm 18 even though I clearly am.

Negative experience: Sold me a game that didn't work

Fantastic experience: I love video games and this is the place to get them

Positive experience: Games are priced high,especially the used games and consoles.

Fantastic experience: Great got what we wanted and got out!

Fantastic experience: They are awesome and are really helpful

Positive experience: Great service!

Fantastic experience: Sold me a REAL product that ACTUALLY EXIST. Ignore the naysaying solipsists in the one star reviews, they literally wouldn't believe there was a brick if it hit them. So let me be clear: There really is a GameStop at this address and they sell tangible goods (in exchange for abstract digital currency).

Fantastic experience: My son loves this store. Very friendly staff so please go see this bunch of people. They're very knowledgeable when it comes to what your kids are looking for. They will always call other stores to find what your needing.

Fantastic experience: Good

Fantastic experience: Love all the game choices

Fantastic experience: Had what I came looking for

Fantastic experience: The store was clean and the staff was really friendly and not pushy about the new games, really cool Gamestop but not a lot of space to park.

Fantastic experience: Incredibly friendly and knowledgeable staff. Great selection of new and used merch.