GameStop

Fantastic experience: I have been going to this location for years now and not once have I had an issue. The employees are kind & helpful, the manager is outgoing and treats everyone, staff and customers alike with dignity and respect. Can not say enough, but I highly recommend this location, even if it is a bit out of the way as it is for me, the staff will win you over. =)

Fantastic experience: Had great service, Michael was the cashier that helped me out. He had great positive energy. (give him a raise) awesome cutting service!

Fantastic experience: Buen lugar. Llevé a mi nieto a comprar un control para su PlayStation.

Negative experience: Called. They actually picked up unlike most gamestops. Lady was really rude and had total attitude answering my questions. She was complaining about how she had to explain the same question to multiple callers. So what, thats your job. If the system is inaccurate and im calling to double check before purchasing online dor pickup, im doing YOU the favor. Good thing its not my local gamestop. I wont be going out of my way.

Fantastic experience: Pulled a gold star today damn I'm blessed..damn I love pokemon any locals wanna meet hit me here or teach me a lil more than what I know

Fantastic experience: Great place for Great deals

Fantastic experience: Glad they're still open for business.

Fantastic experience: Good people and great store

Positive experience: Over priced

Fantastic experience: Nice people

Negative experience: Never have I encountered such a condescending clerk. The person who was working today continued to talk down to the customers. While ensuring her name tag was not shown and flipped around. Was completely taken off guard when she told multiple people items weren’t available without her actually checking. I would not be coming to the West Covina GameStop as her attitude simply needs to be a bit more mindful and humble. Clerk working this afternoon is who I am referring to. Please have someone more levelheaded and appreciative of their job and customers who come in. You may not be helping people directly, but being able to overhear how you treat your guests is much needed to be approved on.

Fantastic experience: I was looking for fnaf the video game but they didn’t have it so i stubbed across a copy of life is strange Arcadia collection I definitely don’t see this anywhere so I bought it instead

Negative experience: Super bad service attitude, I just asked a few questions, because it was my first time to play switch 2, and I also made some strategies, but he told me that they didn't have the one I wanted. I can only ask about the difference between other styles. Then she was very impatient and indifferent. I just want to say, do your job well, madam.

Positive experience: When I walk in store its smell good all the employee were nice I wish they had more TCG cards The employee have aggressive sells tactics

Negative experience: Their pokemon card up charge is wild. Way to high, like 66% above retail. Just find it somewhere else.

Fantastic experience: I like this store it's cool and awesome.

Negative experience: They don't answer their phone

Negative experience: WARNING THIS PLACE HAS A CARD SKIMMER Do not use your debit card at this location. They double charged me and tried to make it seem like it was my bank's issue. The cashier. Lisa was extremely rude when I called out the skim attempt They took $40 from my account and only charged me $0.78 on the receipt and still wanted me to pay the difference in cash to complete my purchase and would not let me investigate the debit machine. I called my bank and they immediately noticed right away the multiple times I was being charged... Be careful with this location

Negative experience: Does this store ever answer their phone calls?

Negative experience: I haven't gamed in a long time I just had my second son and was so excited to finally enjoy some time with my new Xbox. But instead, it's been nothing but frustration. The only games I bought was Modern Warfare 3, gta 5 that’s only for the other Xbox, and Cyberpunk which don't even work. Modern Warfare 3 keeps showing a system error! On top of that, the controller I bought from GameStop didn't work either. When I tried to return them (before the deadline), the store refused. I also find it funny that they didn't need any ID to sell me these items, but whe i vent to return them, suddenly I needed ID - and they wouldn't accept my passport, even though it's an official government-issued ID. The worker never mentioned my Xbox couldn't even play the game they sold me. Now I'm stuck with junk I can't use, and I feel dismissed, discriminated against, and completely let down as a customer.

Negative experience: This GameStop lowkey kinda sucks now. Certain employees that works there are bad. Came in a few mins ago to trade some games and some employee. Dude with the glasses, his name is Manny sounds miserable at his job. I walked up at the counter and he muttered “Of course it’s trade ins” has an attitude too when I said I have some games to trade. Just quit if you’re unhappyy

Fantastic experience: Amazing customer service

Negative experience: Never answers phone

Fantastic experience: Great customer service 100%

Negative experience: Walked in to just browse , me and a few other customers were in there for a span of about 5 min, dude working there was mad and complaining that we all walked in at the same time and had an attitude while we were checking out, crazy coming from someone who works retail

Negative experience: Never answer the phone

Negative experience: At face value, this company makes almost $150 on pre-owned PS5 digital units. They pay $250 for them, yet still sell them for $399. That's scandalous.

Negative experience: You guys need to learn how to answer the phone!!!!!!!!!!

Fantastic experience: Thinking about the reboot Tony Hawk coming 7/11/25

Negative experience: 0 start they say they buy stuff when they don't look at my ps5 bad overpriced stuff

Fantastic experience: Good

Fantastic experience: This is my favorite GameStop. I will only buy from this location. Great customer service, friendly employees!

Negative experience: Don't waste your time, literally this place has no customers and they have no time help you. Horrible customer service. Once they ruin their Pokémon business they will complete go under and we will all be better for it.

Fantastic experience: Really nice employees here. Really helpful wom

Positive experience: A good store to shop for games and helpful when there by the stuff.

Fantastic experience: Super nice and friendly staff! Bought used ps5 game in great condition for super cheap!

Positive experience: Helpful and friendly staffs. Prices are mid to high. Corporate keeps screwing customers over. As of 2024, price matching only applies to Pro members, and giftcards only applicable for physical items. Corporate needa to rethink their business strategy.

Fantastic experience: Friendly staff Plenty to choose from Clean In and out on a Saturday in 5 minutes

Fantastic experience: Customer service is always a spot on they're always providing coupons and different reasons to come back I really appreciate that

Positive experience: Bad customer service

Negative experience: They never answer their phones. I have even driven there and tried calling while in the store and they don’t answer and they aren’t even on the phone.

Fantastic experience: Well stocked and clean. Nice store and even the clearance section is well organized. Great to stop into when you need a quick update on things.

Negative experience: This gamestop is an ABSOLUTE JOKE! I pre-ordered the Pokemon Go Plus + expecting to get it day of release and NOTHING! I went and spoke to someone yesterday and they said they received them and that the item is in the back, but they had to go through the boxes to search for it. RIDICULOUS! Completely unprepared. We pre-order things to get the item day of. Whats the point of doing that if we have to wait to get our item. I DO NOT recommend this GameStop to anyone. Pre-Order/Order from another GameStop! Your better off going elsewhere.

Negative experience: This used to be a fun place to go because of the knowledgeable people who worked there. But each of the last four times I've gone the person behind the counter seemed to know less than the person before. No longer fun

Negative experience: Do not take returns here, employee either “lost” or took my item. Dealing with getting my refund has been very unpleasant

Fantastic experience: This location is one of the better ones, the workers are able to answer and process my purchases and returns.

Fantastic experience: Good deals on games and sales

Negative experience: Never pick up phone

Positive experience: My youngest daughter bought some items for a valentines' and prices were good not great...

Positive experience: Very helpful service

Fantastic experience: Been to many game stops and this one is by far the friendliest and most helpful. Not to put the rest of them down because I haven't had any bad experiences with any, but it's just something about this one. They're even helpful on the phone, not that I've called but when I was browsing around I heard them take a call and it was a customer looking for a game and they actually looked for it, so they're actually doing their job when they put you on hold.

Positive experience: Did a game trade in very easy.

Negative experience: Tried calling store, never answer their phone . Recording repeatedly comes on. Ordered game online instead, took about 2 weeks to arrive.

Positive experience: Buen servicio

Fantastic experience: Very nice guy that works there.

Fantastic experience: Very good

Fantastic experience: I love going to this Game Stop. The employees here are helpful and cool, most of the gamestops I go to the staff is great. But this is definitely my favorite Gamestop. I enjoy interacting with the staff here, especially the manager Grieer, that might be the wrong spelling but hes the only Grieer I ever met, this dude is very cool. I had an issue with my rewards points and he helped solve the problem instead of telling me to go home and figure it out by calling the tech support. Because I actually called the tech support and they were unable to help me or did not want to, Grier called them and all of a sudden they were able to . He didn't have to do all that, but he did and I appreciate it. I go to this gamestop whenever I have free time and Grieer greets me all the time whenever he is working. I mean all the customers are greeted by the employees but Grieer greets me by name so that's dope, shows he cares to remember my name haha. Its funny , Grieer always talks to another customer and introduce me like we're buddies outside the store, shii i dont mind, the dude is an awesome human being. Another guy I enjoy asking for opinions or their own personal experience or their wisdom about the game is a guy named Ben or Benjamin, the guy talks soo much. But it's highly appreciated, great customer service like he looks like he's just happy to help and there's nothing I appreciate more than employees who answer any question I have and are genuinely happy to help. There are 4 other staff members I talked with and they too helped me out with ps4 games switch games and pokemon cards and this one lady who informed me about some Funko Pops and Pokemon cards, she was really nice and cool, unfortunately I forgot her name and I forgot the other 3 employees but they were awesome too. This location is my favorite for a reason. Go slide through and check out what they have and don't be shy, ask the employees for help or ask them questions about their personal gaming experiences. They're easy to talk to.

Fantastic experience: Con una atencion al cliente excelente

Positive experience: Gamestop is'nt what it used to be.

Fantastic experience: My boys love going here

Positive experience: Fun games

Positive experience: Keeps me going

Fantastic experience: Great customer service!!

Negative experience: I had a bad experience at Gamestop. I bought a controller for my Xbox and returned it because it didn't work. They said they were going to return my money to my account within 7 business days. It's been three months and that money has not been returned to my account. I went back to the store. The sales person was rude to me and told me that I needed to call customer service. I went home and called customer service and they told me they could not find my transaction number. I returned to the store and same thing they told me they could not help me and needed to call customer service. I know that a controller is not that expensive but you have to value every customer. When you are a big chain corporation these small incidents are disappointing. I'm not going to a small and pop shop. Therefore, It's expected that they treat these claims with urgency. I would recommend you take your business elsewhere or hope that your purchase works so you won't have to deal with their lack of response on refunds.

Fantastic experience: Convenient for me to get my games and my Funko Pop

Fantastic experience: This place always seem to have items that aren't available anywhere else. Drove here because they had brand new Joycons. The employees are also not as pushy as other Gamestops but still offer current specials.

Positive experience: It's ok. New consoles come in old ones go out

Fantastic experience: It was great the workers were very helpful about my purchase and were staying safe with a maximum of people

Fantastic experience: Always an awesome time Great staff and selection My go to spot for gaming

Fantastic experience: Staff is excellent, they really want to help you here

Fantastic experience: Muy amables y encontré lo que buscaba para navidad...volveré ahí con gusto

Fantastic experience: Gggggooood

Fantastic experience: Great customer service

Fantastic experience: Finally open!

Positive experience: My gamer tag is curlisu

Fantastic experience: This place is great at explaining things and very helpful

Negative experience: Some switch games on display the store didn't have why display if you don't have them

Negative experience: Rude big chick that works there. The finger printing and i.d scanning to trade in a game is ridiculous. They dont even make you aware that your info is about to be shared with law enforcement. They can't withdraw be withdrawn at all once your info is shared with law enforcement. These practices should be illegal and I'm sure they are bc they don't warn you at all.

Negative experience: Rude and overpriced

Positive experience: The store is always clean and never gets too busy. The staff is always helpful and knowledgeable.

Positive experience: Ok store

Fantastic experience: Staff was very friendly

Fantastic experience: Great service. Friendly staff. Good prices.

Positive experience: Friendly attendants!

Fantastic experience: Got my Xmas gifts

Fantastic experience: I love this GameStop, I go in here all the time . I bought my PS4 pro here , The people who work here are really chill and knowledgeable, Good job this store , keep it up ! (Always has the games I am looking for too , nice stocked always)

Fantastic experience: Great place to shop at. The staff is always friendly and willing to help.

Fantastic experience: It's GameStop so I love it. Staff in this place is actually pretty awesome not stuck old gamers like in some of this places.

Fantastic experience: Buena atencion al cliente...

Negative experience: They always scam u

Fantastic experience: Great place to get used games

Negative experience: I hope you guys know when doing a trading your fingerprints are uploaded onto the online database Leads Online. Which means they shared your finger print to the police department. In the past 8 years I been with them I have not receive an email or letter regarding this finger print method, I went a year and half ago to trade a video game they did ask for my iD. But they dint finger print me. If they are sharif. Your finger print with police department they should advice you before you finger print. They sharing your fingerprints without your consent.

Fantastic experience: Love the customer service and provided the help when asked with great and respectful responses. 10/10

Negative experience: Malísimo... nunca tienen lo que según está en sus vitrinas y en promoción... Nunca vuelvo a pisar éste lugar... Es el peor negocio de vídeo juegos que he conocido...

Fantastic experience: Encuentras todo relacionado con video juegos y consolas

Fantastic experience: Really nice people

Fantastic experience: Was great service

Fantastic experience: Fast service ... Good custumer experience.

Fantastic experience: Where fantasy comes alive well on tv...

Fantastic experience: It's a good place to buy video games