GameStop

Positive experience: Great place. Line at checkout can be long depending on the time of day.

Negative experience: RIP GameStop. 3 months ago: Went to this location for the first time in quite a while after attempting to trade in my switch 2 the employee marked it defective because we were missing the 2 Joy con straps. Which replacements cost about $10. The offer was reduced from $375 to $225. Today: My wife and I stop in to possibly pick up some Amiibos. The two employees behind the counter didn’t acknowledged our presence in the store. The store was freezing cold zero heat. When the outdoor temperature is 23° with a “feels like” temperature of 0°. To top it all off we go to check out with the couple amiibos we did find and the first one the employee scans says that the price on the item is incorrect and that it isn’t $15.99 that it is $19.99. Then they claimed they can’t match their price printed on the sticker, that they stopped doing that 5 years ago. All around terrible experience the last 2 times I’ve visited this location. It’s time to face the fact that GameStop at least this location isn’t what it used to be.

Negative experience: Wasn't a the prices advertised .

Negative experience: Bought a game there and went to install it before I went to bed and I opened the case to not even have the disk. I will be calling in the morning and hopefully they will give me a disk. Update couple years later because I’m an idiot and came back. Bought a new controller. Let worker talk me into buying a warranty. Couple months later controller broke and my warranty was someone’s pre owned pos. No wonder game stores are going down hill. Now on I will only buy games online and controllers from Walmart because I atleast know I won’t pay $80 plus what ever for a 2 year warranty and get some pre owned POS and then try to get talked into paying for another warranty when I wasn’t even a full year into my 2 year warranty. Watch out for these guys. They are just looking to rob you at every chance. Definitely will never be back

Negative experience: Fox the door, the poor guy could hardly keep the heat at 60 because of the wind ripping it open. Also 12 bucks for 4 mega Pokémon card protector sheets is a bit outrageous for a buisness who let's their staff freeze like that.

Fantastic experience: No pokemon but friendly service!

Fantastic experience: The staff is very helpful. When I had questions about a game they helped me out with the best version of the game I wanted . Wil is always very helpful

Negative experience: Went to gamestop to get the shiny legendary code for scarlet and violet found out they gave them all to the grow adults and said u had to pay for the new mega evolution tcg set this was not how the code was supposed to be given out and its very disappointing never going to gamestop again since they cant figure out their problems

Negative experience: Walking in wasn't greeted by the employees. The floor of the store was dirty and had trash on the ground everywhere. While trying to check out the employee talked to another customer the entire time and even offered goldfish to another customer or employee. Took the employee 5 minutes to locate my game and the entire time he talked to another customer completely ignoring me

Fantastic experience: Nick helped me exchange some games and buy a new controller, was super helpful and so sweet!

Negative experience: Bought Assassin’s Creed Shadows new and the game kept crashing, wouldn’t load. Tried to return it and they would not let me. No scratches and never even got to play the game. Don’t shop here.

Negative experience: Came today and neither employees greeted us or asked if we needed help, just a blank stare from both employees. Then both were on their phones behind the counter not paying attention to the 6+ customers in the store. Incredibly poor customer service.

Negative experience: Called multiple times and throughout the day. Nobody answered the phone. Was just trying to get a question answered before driving over there. But since they can’t answer the phones I will go elsewhere

Negative experience: 1-10-2025 at 6pm. I came in to purchase a couple games and I am standing by the counter waiting patiently while the guy working the counter continues to go on and on about his expensive vr setup with who I assume are his friends. He ignored me and another customer to continue talking to them. I set the game cases on the counter and proceed to leave. Not even a response from the team member or anything. I wouldn't recommend this GameStop. Terrible service.

Negative experience: Dirtiest business I've ever been in, antique stores are less cluttered. No retro games and pretty lack luster selection

Fantastic experience: Stopped in while waiting for our takeout order just to see what they had and Nicholas was such a great associate! He was extremely informed and did a great job educating us on what’s new, what our existing systems would be worth as trade and recommending games. He was very pleasant and helpful, will definitely come back for the service any time I’m looking for games, toys or gifts.

Fantastic experience: Nice place

Negative experience: We came in at 5/11 at 410pm, when walking in it smelt like weed, very strongly. We were not greeted or asked if we needed any help. We heard one person behind the counter who said it’s his day off and they were trying to get a trade going. Customers came in behind us and they were greeted, asked if they needed help and when they left there was a goodbye. No offered help for us, no greets and placed smelled very highly of weed.

Fantastic experience: Missouri

Negative experience: This place randomly opens when they want they need to put enough workers or shut this place down

Fantastic experience: I recently purchased a video game console and some other items. The young man at the store was very helpful and very patient with me given my limited knowledge of the online/streaming gaming options that are available. I am glad that there are still businesses with knowledgeable and helpful employees out there.

Negative experience: Sick and tired of going to the store when it’s hours online and IN THE WINDOW say they are open just for the doors to be locked or even the metal gate to be shut. It’s ridiculous and a waste of my time

Positive experience: awesome

Negative experience: Called to get an estimate on a console and dude was like no you have to bring it in like it was an inconvenience. First off I work in a similar job and quotes are rough but if I can give one I will but to outright refuse is a joke. Never a good experience with these guys

Negative experience: I asked for Pokémon cards as my little brother likes to collect them. The employee asked me if I was a scalper. I told him I wasn’t and we were just collecting. He then told me it was the same thing, implying that it was just as worse?? That was really uncalled for… I don’t even know why he had to ask that and then move forward with that comment.

Fantastic experience: I love this gamestop. The employees are great, and even if I don't buy anything, it's fun to stop in and just chill for a bit. Got Pokémon cards today and opened there for fun, and pulled some good ones. Always fun here

Fantastic experience: Great place for the whole gaming family

Fantastic experience: The guy working there seemed very knowledgeable about his games- I asked if they had a Wii Twilight Princess disc, and I continued saying they probably didn’t have one, and he agreed with me, as though he knew about the series well, and he also was really friendly as when my dad was looking at some stuff and the guy knew about all of them. He was definitely just a good employee, and seemed to be fine when we(my dad and I) left the store without buying anything

Fantastic experience: Great customer service!!!

Fantastic experience: They're always friendly here and have a decent selection of collectables.

Positive experience: Would of gave four stars, but they're only getting three mainly because two barely used games only gave me $7. when they're both $20 games if you buy them new. Definitely not going to trade games there again

Fantastic experience: Great service!

Fantastic experience: The guy working this evening was very knowledgeable and helpful!

Positive experience: Nice staff at this location.

Fantastic experience: I went in there for an Xbox it came out with an Xbox s series unfortunately the system itself wasn't exactly what we wanted but didn't know that until we got home and tried to get it up and going but that's probably because my son is seven and I'm 40 and I am definitely way out of touch with my gaming nowadays so the system itself a little too complicated for my son and I don't see him to be of any assistance but the store and the employees were amazing I was the only person in there because they were about to close but they definitely went out of their way to help me pick this item for my son for Christmas now if I can exchange it for an Xbox One with no problems I'll have to leave an even better review but if I'm stuck with this system it's kind of my own fault for not doing the research a little better because like I said the store itself clean and plays are great you're super nice and actually really funny and I was in and out in less than 10 minutes!

Negative experience: It's a Game stop not a good one either.

Fantastic experience: Friendly employee on the day I bought my Xbox one! The store was clean and tidy for the most part. Nice part is they are open later than the one in the mall.

Fantastic experience: Friendly and professional staff. We stopped in for some Pokemon cards for our son who is collecting and they were very knowledgeable and helpful. I wouldnt hesitate coming back here.

Positive experience: Didn't have the controllers I need and didn't find any games I'd play.

Fantastic experience: Service is always friendly and top notch. Store is clean and always has what I am looking for.

Fantastic experience: Seemed like a good clean store and staff was polite and helpful. Pretty much a cookie cutter style gamestop experience. If you have been to one, then you have been to most all of them.

Negative experience: For this to be a game store that's publicly traded the younger employees have absolutely no clue about anything before Xbox one or PS4 so for all questions before that do the research yourself

Negative experience: Don't bother trying to take anything older for trade in because they won't buy it.

Fantastic experience: Friendly staff

Negative experience: Came in to purchase an item, and then had the pleasure of being told the item wasn't in stock(then why do you have it on display!?) So then tried to order it online in-store and was then told that I would have to pay MORE because the advertised price they had in the store was "wrong". Great job trying to steal people's money. If that's the price you have on it then HONOR IT!

Negative experience: No matter what day or time of day why don't they ever answer the phone?!?!

Fantastic experience: Friendly and helpful staff

Fantastic experience: Very helpful. The lady who helped me found exactly what I was looking for, answered all my questions and was very knowledgeable.

Fantastic experience: Didn't know this shop was over there. Would stop again!

Fantastic experience: Lady was very kind and calm even after the stress of black Friday and running in and out of that storage room.

Fantastic experience: Went there to browse and was not disappointed! I mentioned Wild World and the lady with the Pietro pin helped us buy it right away! It's very clean in there and has a great selection of things.

Fantastic experience: I do like it

Negative experience: Its game stop, their prices are high, they try to force you to have a membership, and sell dollar store gamer stuff.

Negative experience: A certain staff member by the name David was extremely rude got angry at me for saying I was "Browsing" because I came in not to spend money and when I spend money he proceeds to make fun of my purchase. I would not recommend going to this location. The sole reason I don't bother with Gamestop.

Fantastic experience: Very helpful with preordering Pokemon celebrations and very informative with other video game knowledge. Had a great time

Fantastic experience: Very knowledgeable and friendly bought two Nintendo switch with cases and accessories.

Fantastic experience: If you played pong don't go there

Negative experience: Never have anything and lies about products and accounts

Fantastic experience: Very helpful.

Positive experience: Fast friendly people

Positive experience: Had a variety of games but had a case for a game on the shelf that they didn't have in store. Was disappointed

Positive experience: Reps were very knowledgeable and very professional.

Positive experience: Its a game stop same as all the rest. Friendly helpful staff tho.

Fantastic experience: Always great. Super helpful and friendly staff.

Fantastic experience: Called on before I got there asking if they had a game that I was wanting. They did and they held it for me until I got there.

Fantastic experience: Pretty awesome place, great selection

Fantastic experience: Friendly staff, great manager. This is the only place I shop for video games

Positive experience: GameStop

Positive experience: Great place for games and figures

Fantastic experience: Nice cheap deals and the employee that helped me was able to give me some great tips on gaming issues.

Fantastic experience: Kathy did a great job helping me find an online preorder. She’s a customer service rockstar!

Fantastic experience: Found what I was looking for.

Fantastic experience: Very personable, friendly staff. I don't have much experience on trading things in, but their prices for used games are excellent.

Fantastic experience: Good workers if you get to know them

Positive experience: Don't usually come here stopped in the workers were nice and they were busy

Fantastic experience: Best one in town

Fantastic experience: Place is always busy! Good service!

Fantastic experience: Very helpful staff and clean store

Negative experience: I sent my husband Christmas shopping. Specifically to gamestop. When he rerurned, without anything, I asked why. He told me that David had yelled in his ear. Used the F word and made my husband not want to purchase anything from there anymore. He has now left out of town to work and will not be returning till late Christmas eve. We don't have family here where we live and I don't have anyone to watch my kids while I shop for them. He might not be able to get to a gamestop because of the rural area he will be stationed at. Thanks alot Mr. "I don't want to lose my F'ing job." Also, who hires a person that liberally uses the F' word at a place kids are frequently at. I certainly do NOT want to take my kids to this gamestop anymore.

Fantastic experience: Super customer service! Very helpful with things I knew nothing about. Answered all my questions happily and patiently, even though I went in black Friday.

Fantastic experience: Love the people who work there. They do everything they can to help you get what you need

Fantastic experience: Had an issue with their payment system and was there for over an hour... Customer service that I got in store was excellent. Will definitely be a return customer.

Fantastic experience: The staff are amazing, love going here.

Positive experience: Good selection. Think it is becoming more of a toy store than a game store though.

Fantastic experience: Cheap movies!

Fantastic experience: Super friendly staff!

Fantastic experience: Always a great stop! Informed and delightful employees always help me find what I want and need.

Positive experience: They are usually knowledgeable about the games I am interested in buying but it's turned into a collectibles store. While I love me some trinkets, I miss having hundreds of games to choose from rather than hundreds of collectibles.

Fantastic experience: Very friendly and knowledgeable

Fantastic experience: Always love walking in there they have great games

Positive experience: Lots of games to choose from

Fantastic experience: The employees at this GameStop are phenomenal!! Compared to any other type of business that has to deal with buying and selling merchandise the employees here are some of the very very few in those types of businesses that are on top of everything knowledgeable and somehow still manage to be very friendly patient and kind!!!!

Fantastic experience: Love the selection and I always get great service and information when I stop in! Fantastic managing and employees!

Fantastic experience: Great staff very friendly. Helped my son find good games for his age range. Helped us with out warranty on out broken controller. Always come here over video games etc

Fantastic experience: Good assortment

Positive experience: My sons home away from home lol

Positive experience: Rewards are awesome need to keep elite though

Positive experience: Friendly and knowledgeable staff

Fantastic experience: Very helpful staff.

Positive experience: Specialty shop