GameStop

Negative experience: Awful attitude from the old man who checked me out, didn't know any of the products I was asking for behind the counter and was super rude to me when I asked why he couldn't attach my rewards from my account

Fantastic experience: Great selection

Negative experience: Lady was awfully rude….

Positive experience: Love the atmosphere in the store but when it comes to Pokemon cards they raise their prices way to high

Negative experience: I bought a ps4 and it stopped working less than a month after. (Randomly glitching and turning off while in the middle of a game)

Negative experience: Sign was up for over 10 minutes, waited outside but nobody showed up. Other customers showed up but door is locked with a be back in 10 sign .

Fantastic experience: I’ve always had a great experience with the staff when I walk in they always great you and ask you if you need any help or are looking for anything specific great store

Fantastic experience: i love this gamestop. i enjoy coming here when i have free time just to look around. they always have cute trinkets in stock. i usually buy pokemon cards and figurines from the store, and they’re not bad prices at all. the associates are always helpful and friendly, though i wish they’d stop pushing to get me to sign up for a membership. i understand that they are required to do that though, so i don’t blame them, just the store itself. if you like cute trinkets to adorn your desk, i highly recommend checking out this gamestop :)

Fantastic experience: 10/10 will go broke buying games and ignoring my family again.

Fantastic experience: Well my son broke his controller for his ps5 and asked me to get him another one. So being the father that I am went to gamestop thinking it would be a good idea. Therefore let me say this why are these prices outta control. I also would like too say this because the service was great .

Negative experience: Actually the worst Gamestop location I've been to. They don't answer the phone, poor customer service. Go to the one in the Oaks mall before this one or try Ocala

Positive experience: Old white male manager is rude and acts like he’s doing the customer a favor. I wish the other location never closed.

Fantastic experience: I had a great experience at this location after becoming very frustrated trying to reach corporate support for assistance with an order I placed through GameStop's website. I was prepared to just return everything and go shop somewhere else, but the gentleman who assisted me at the store was patient and understanding, and was able to resolve my issue satisfactorily. It would've been easy for him to just refund the order and send me on my way, but he took the time to understand the situation and fix the problem, even though it didn't even originate in the store. I greatly appreciate his professionalism and willingness to help, and honestly his efforts alone retained a 20+ year customer. Going forward I will be much more inclined to visit and purchase at this location, and I would not hesitate to recommend this particular store to anyone.

Positive experience: Just one guy was short tempered and had very little patience. But other than him great store

Negative experience: Every time my s/o and myself go to this location Randy is the only one working. He always has the nastiest of attitudes. One experience is going in checking on the preorders for one of the pokemon ETB back in late December (which closed by the time we went back.) Instead of professionally saying that the preorders were closed, just nastily said that they had no more preorders. We went back yesterday to check on another preorder, but the time is different on google then the store so we waited until 12pm for them to open. When we walked up to the store the screen was still down. When Randy did open it he looked at my s/o and rolled his eyes. Serval people came in after us and asked about pokemon card boxes and he would always give a rude response. Just before we left some one asked if all the pokemon boxes were out were the only ones they had had. “What you see is what we have” could have been said in a professional way. 2) just after that person left he pulled a box from underneath the counter and but it on the counter behind where all the controllers are. That is the shadiest thing I’ve ever witnessed in my life. Personally, I love GameStop as I found many of my Funkopops with them, but this location if Randy is there (which seems to be the cases 24/7) we will not be stopping in and going to the oaks mall instead as the staff there is more courteous and friendlier.

Positive experience: Quite expensive Now I understand why I prefer to get my games digitally. Plus, I need an explanation on how a ps4 pre owned controller cost 60+$, same price as a ps5 brand new controller.

Negative experience: Friendly Knowledgeable Professional

Fantastic experience: The store is very clean and well put together. I also bought a Rig gaming headset!

Positive experience: Amazing when you have more staff than Randy this year, you may get some physical games sold. Love the new staff . Keep them all year .

Negative experience: This store is not worthy for used stuff, only every time I buy pre-owned in there is broken and doesn't work. Save your time and gas from buying anything pre-owned in this store. Hey staff at least make sure it works before selling it and if it doesn't don't sell it. Sob

Negative experience: What’s the point of saying you’re gonna be open at 10 if your not gonna be open.

Positive experience: Was well taken care of.

Fantastic experience: The worker that helped me find a game was my kid was very friendly and knowledgeable in helping me pick out enjoyable/popular games.

Negative experience: Managers here really set the bar low sometimes with how they speak to you.

Negative experience: The guys who works day shift is a very difficult person he was stress out cause he had a line but is not my fault i just wanted to do a trade for my switch but and when he offered all the covered for my switch he got kind of mad cause i didnt wanted and he didn't gave me all my credit for my old switch

Negative experience: TAKE YOUR BUSINESS TO A DIFFERENT LOCATION OR BUY ONLINE. The people that work at this location have no idea what customer service is. I walked in and told the young lady Mikayla exactly what I needed. She proceeded to tell me that it has to be printed on the receipt and then ended up selling me the wrong game of which nothing can be done about it now. They have the digital cards for MW3 for PC but apparently it was wrong and had to be purchased a different way. She ended up charging me $60 for the ORIGINAL Modern Warfare. Why would I buy a game that is over five years old? Especially after EXPLAINING to Mikayla that I need Modern Warfare 3 for PC and PS5. I've called and asked to speak to a manager but somehow I can't get a call back. Store says contact Blizzard, in which Blizzard says contact the store. So save your time and effort and go somewhere else.

Fantastic experience: I stopped by to make a purchase. I found exactly what I was looking for. The manager was very helpful and nice to talk to. I’m really happy with my purchase as well.

Fantastic experience: I had an exceptional experience at GameStop on Butler Plaza. As soon as I walked in, I was greeted by an elderly gentleman who exuded professionalism and positivity. I inquired about the availability of PS4 consoles, either standard or slim, and he informed me that they had them in stock. He offered me a reasonable price for the slim version, which I decided to purchase. What truly impressed me was when he went to the back and brought out the console. I asked if he could inspect it to ensure it was in good condition, and without hesitation, he agreed. This attention to detail was a big plus for me. He carefully checked both the controller and the console, and when he discovered that the controller wasn't working properly, he promptly replaced it with a new one. This thoughtful gesture put a big smile on my face. After everything was finalized, I left the store feeling extremely satisfied with my purchase. I regret not getting the name of this elderly gentleman, but he will surely recognize himself when he reads this review. His exceptional customer service made my visit to GameStop a memorable one. Kudos to him and the team for providing top-notch service!

Fantastic experience: Was able to help me and the store had a lot of cool stuff and nice atmosphere.

Negative experience: Store is under staffed!!! To the point we're the guy who is always there is a well u no what ! There pricing is different on website lol than the store always a complication an makes u feel like it's your fault anyhow I see why GameStop is falling out. Do you like waiting on line forever if so go here. Better not have a ? Lol ur screwed

Negative experience: The employee in the store decided to lock the door with people inside because he needed to go on break. I understand people need to go to break but this is unacceptable. This review is for management not for the employee.

Negative experience: do not like this one, sales personnel can be rude, uninformative, and just kind of all around pushy.

Negative experience: I have pre-ordered three items from this store only for the item or the pre-order bonus to be missing. This seems to be the only store in Gainesville that has this issue. If you want to pre-order anything or want a pre-order bonus go to any other store in town but this one.

Fantastic experience: Super Duper Gamer Store!

Fantastic experience: The girl behide the counter very helpful

Positive experience: The young lady working the store was a tad overwhelmed with the long line, but handled it well. Smooth experience

Fantastic experience: Wonderful

Positive experience: The guys there very helpful and had what I needed

Fantastic experience: This is a good place to buy video games.

Negative experience: How do you sell my pre-order?

Fantastic experience: A Gamer's dream.

Negative experience: Went in yesterday to find a headset make a preorder and renew my PUR. Wasn't greeted, was ignored. The person who came in a few minutes after me was greeted and seen immediately. Ended up leaving without doing anything. I've worked for GS in the past for nearly 6 years, I worked in this district as an SGA and an ASL(left during covid for pay reasons and to expand my skills). I know the DM and this locations SL would not approve missing a $120 sale on top of a RES, PRP and a PUR considering corporate is hardcore about metrics lately. To the DM and SL this isn't new behavior I know things have been rough lately, but come on greeting and seeing what people need the second they walk in is the brand standard taught on day 1. Sincerely, A former Prestige employee and manager.

Fantastic experience: The 2 guys working were so wonderful to watch while they interacted with customers!!

Negative experience: This place gets 1/2 star to be honest...not sure if this is a company wide practice but went to THIS location at 8pm day before nba2k23 ps5 release. Ended up getting that GameStop subscription, about to trade in some games and half down for pre order and was in store about 20/25 mins. Get there today 330/4pm the guy tells me they don't have it. Says they got them in & sold them, then it changed to the company told them ahead of time not enough will be sent..sooo why are you still taking pre orders half hr before closing and guaranteed a copy will be there for pre orders? If I knew this ahead of time I'd have gone else where and have my copy in hand...I would never trust this process from them again. GO STRAIGHT TO THE COMPANY ONLINE IS THE BEST ADVICE.

Fantastic experience: Love this place

Positive experience: Slow going. One person working. Several customers. At least the person knew his stuff.

Fantastic experience: Very courteous associate. Store was nice and clean. Quiet atmosphere as I was able to navigate and found what I was looking for. Customer service is 100% awesome!!!!

Fantastic experience: Adrian is a GREAT sales associate. I stopped coming as much when the sales clerks are not professional an little immature. He's as cool as the other side of the pillow tho

Positive experience: Great store

Fantastic experience: Small, great selection of accessories

Fantastic experience: Had a great experience with Adrian today. Was very cool, smooth and helpful

Fantastic experience: Had what we were looking for. Staff was great and there was no line.

Positive experience: It's a great place

Positive experience: Great prices good people

Positive experience: Staff are friendly and store is clean and organized.

Fantastic experience: Good GameStop location, friendly employees, lots of stock.

Fantastic experience: The young lady marie was awesome! Me and her talked about funko pops! 11/10 would visit again!

Fantastic experience: Classic business that's only getting better. Gamestop will not die the death that took our Blockbuster and Toys R Us. They are in great hands with Ryan Cohen. Same day delivery to my door step is amazing. Beats prime delivery by far. Support your local Gamestop.

Positive experience: It's got games.

Fantastic experience: I always have liked gamestop

Positive experience: Friendly employees but I don't understand why they don't answer the phones, they don't even notify you they put you on hold it just endlessly rings.

Negative experience: Rude employee

Fantastic experience: I've gone to gamestop's that were a mess and had disgruntled employees but this one was awesome! The gentleman in the front answered all the questions and the store is well kept. Very friendly staff. Overall it's a good to go from me

Fantastic experience: Oh Gamestop! Love it or hate it, it's still hanging on. Now speaking directly about the Butler Plaza location, they do it right! Plenty of games, accessories and plenty for the collectors now too. Now for a bonus... Marie who works there is the best! Yes, total g.o.a.t.! Not to mention cute, she will go out of her way to help you with your gaming or collectable needs!

Negative experience:

Fantastic experience: Managed well.

Fantastic experience: Great Place! The prices are cheap, but they are really high quality.

Fantastic experience: Clean. Organized. Friendly staff per the usual. Always a good time.

Fantastic experience: I love gamestop. They have all the pre-owned video games for almost 50% off the retail price. I am glad that I got a membership for this place because someone wet and got me a Nintendo switch. I personally would of bought a PS4 but that is the Adult Gamer in me. I saw a preview for Zelda Awakening and automatically had to have it. Not available at that location and at every other location. Service was nice but are strict on masks. You get a mask on greeting before a hi and ease use a mask. All good though I comply with a smile.

Fantastic experience: Good video games

Fantastic experience: Friendly staff..cool merch

Fantastic experience: Great staff

Fantastic experience: The workers that were in there today 6/21 around 2pm were very friendly and helpful.

Negative experience: Josh is very rude at this store! Nobody seems to have controllers in the stores. And when i asked him he was super short and very disrespectful.

Fantastic experience: Amazing product Delivered on time Clean and lab free Almost like brand new Also staff is super friendly And welcoming environment

Negative experience: So I just bought a game to play during this shut down and as soon as I get home I realised it was scratched and yes I understand that thats kinda my fault but I trusted gamestop to hold up to their high standards and I was let down that my game is scratched and of course they can't return or trad for a game that works because of this shut down so I wouldn't even give a star if u didnt have to

Fantastic experience: The girl who attended me was very knowledgeable and helpful.

Negative experience: Josh and My is very unprofessional. I careless if your racist when dealing with the public you need to tuck that shyt and service EVERYONE THE SAME. Came in to buy a charger for my Xbox 1 asked for it to be tested his Josh response oh it works. Not trying to up sell or offer another charger so i asked if they had a brand new charger My says there it is. Knowing it had to be unlocked to get so I had to get at the end of the line with 15 plus people waiting in line. No I won’t be back. Yes I went to Walmart where I received better customer service where I was treated like a person.

Fantastic experience: A few people and I showed up early to snag the new animal crossing switch console. Randy was the best at communicating with us and ensuring fairness.

Fantastic experience: awesome place to enjoy time with your friends or children

Negative experience: I no longer visit GameStop, I shop online

Fantastic experience: Mye was really sweet and helpful during my visit.

Fantastic experience: Great store and great people

Fantastic experience: nice placed to visit with the kids

Positive experience: My online order is regularly canceled or not received. Very frustrating experiences

Fantastic experience: Best GameStop I've been to. Friendly and helpful staff!

Negative experience: I used to like Gamestop . But this one has put me off going, or ever going back.Prices of new games are at least $10.00 more then Walmart. Used game prices are outrageous. And the salesman was a jerk.

Negative experience: This seems to be happening more and more at GameStop. You place an order and then it gets cancelled. This is now the 2nd store that constantly does this. They should call the customer first. This is a joke. Not to mention the high prices and always trying to push after sales junk. They are going downhill fast. I recommend you buy on Amazon first before you go here.

Negative experience: They were closed multiple nights in a row over 15 minutes early! I was unable to come in earlier, and I wanted to grab something quickly around 9:35 in Butler Plaza from GameStop, yet they were already turning the lights off and locked up, with no employees in sight. Quite unfortunate overall, because of the good prices for Black Friday.

Fantastic experience: Staff is super helpful and knowledgeable about the products and games. They're friendly and welcoming as well. It was a great experience shopping there!

Fantastic experience: Friendly and knowledgeable...

Negative experience: Worst service I've ever had, lady just stood there and refused to acknowledge me.

Fantastic experience: Great customer service

Fantastic experience: Very pleasant atmosphere

Fantastic experience: I Loved

Fantastic experience: The staff is super friendly and always so helpful. I have been in several times and they always ask how they can help me. As I am not an avid gamer and rather buying games and things for my boyfriend who is, I appreciate them going the extra mile to assist me. I have been in about 10 times in the last two months and they are always there to assist me polite and helpful. Even when the store is busy! Special thanks to Josh for going the extra mile and making sure that everything is right for me! You and your team rock!

Fantastic experience: great staff

Negative experience: Staff members either lie about trade-in value or are too incompetent to look it up. Called to ask about trading my launch Switch for the new version with better battery life, and was told the difference would be $100. Drive all the way over there only to find out it’s $160. The employees there said the person I spoke to must have been confused and thought I was talking about the Switch Lite. Then maybe he SHOULD HAVE ASKED ME TO CLARIFY instead of giving me a price and getting me to drive all the way over there. My exact words were that I wanted the “new version with better battery life.” If he heard that and assumed Switch Lite, he should have asked to make sure that’s what I meant. Completely irritated with this store.

Negative experience: Pricey

Fantastic experience: Had the game and accessories I needed