GameStop

Negative experience: Controller battery broke within three days and I didn’t even do anything. It’s been in the controller. I tried to play and it wasn’t turning on.

Fantastic experience: Just went there for a switch great customer service from Jospeh he cares about the customer

Negative experience: Wouldn’t attend me due to my race

Negative experience: All gamestops where supposed to have the gengar promos this one didnt

Negative experience: Sold me a fake pokemon game

Fantastic experience: Feeling like a kid all over again!

Fantastic experience: It's just SAD we don't get to keep them anymore, they are so shutting down and it sucks.... Because what about all the older gamers who love buying our games in store? We used to love this going here when game stop came out.

Negative experience: Came in Dec 26. 2pm I did find myself staring at item I wanted after I was rudely told they didn't carry said item. Ill be spending at the local video game mom and pop shops instead they come off WAY more friendly and knowledgeable.

Fantastic experience: Cool Place!

Fantastic experience: I took my son there to buy steam credits. The workers there always very nice and knowledgeable.

Positive experience: I love that they honor the military discount, but i hate that they carry low stock on cards. They should add more to this location.

Fantastic experience: 10/10 Good

Fantastic experience: The man who was working in there was one of the nicest employees that I have ever met but I didn't get this name but he has such a great vibe about him I was there from 11:00 -11:35ish he helped me out a lot cuz I was looking for a certain thing and overall great dude

Fantastic experience: Super knowledgeable staff

Negative experience: They closed because they weren't bringing in enough money the closest one is now in modesto

Fantastic experience: Tim was very helpful and knowledgable, I traded in a couple of consoles today, he was quick and efficient as well as friendly! I could tell he is just as passionate about Games as I am. After I was done he helped me Aquire the mythic Switch 2, same day! He mentioned I was lucky because his store had JUST received them! It’s people like Tim that has restored my faith in gamestop as a company. Keep it up! My trades were fair, Tim also signed me up for a Pro membership! Thank you!

Fantastic experience: Tim and Ryan are the best! Great customer service and patient enough to carefully explain everything thank you!

Fantastic experience: They picked up the phone right away and helped us find a console we were having trouble finding. Once we got there, they helped us out and didn't pressure us into anything we didn't want. Got the pro membership simply because of how good the customer service was. 10/10 will visit again.

Positive experience: I did not think they were fair for the price they gave me for my play station 2 games . All because I didn't have an account with them they told me I would have received 27$ but instead they gave me 17$ and it would have cost 25$ for a account with them

Fantastic experience: great place for video games

Negative experience: GameStop is down bad

Fantastic experience: Very helpful staff, also efficient and fast

Fantastic experience: Loved the animal fries

Positive experience: As always, never disappoints and they actually had a retro plushie. That was just awesome that my son bought me for an early bday present. It was hello Kitty. Wearing a Care Bear outfit. Talk about taking me back to my childhood LOL

Fantastic experience: Spoke with Miguel on the phone. And very excellent service. Answed my question properly and help me out. 10 outta 10.

Fantastic experience: Nicole, Heidi, and Miguel was so wonderful and outgoing when I went to their store on August 16th 2024. Nicole noticed us when we first walked in the door and she was very polite and asked me if she could help with anything. Heidi was also wonderful when she came and she helped out Nicole with assisting me with my purchase and actually help me find a better deal because she had more insight of what I was looking for and Miguel was just wonderful all the way around for just being there to support both of the ladies and doing his job thank you team GameStop in Modesto Central valley plaza on plaza parkway. You're my main store and I will always be coming back thank you.

Negative experience: Service is really bad here. Almost like im interupting them but i did buy something not like i came here to waste thier time. Next time im going straight to walmart. The guy that works there is the problem.

Fantastic experience: Me gusta

Fantastic experience: Knowledgeable and very helpful employees

Negative experience: Clueless customer service at this location. The lack of knowledge of the girl working here has costed me during a trade in previously. Also was clueless about games. Recommend another location with hopefully better staff.

Negative experience: Fist GameStop I’ve ever been to that demanded aid for a game. I’m 37 and don’t look like a child nor even close. Bad judgement and poor management

Fantastic experience: Had the best GameStop experience ever. Heidi was friendly and engaging. She helped me with my shopping and offered endless options to the products I was trying to find. I ended up buying a huge collectible item and I know GameStop doesn’t have big bags to put big items in but Heidi gave me a box from the back which was above and beyond! We need people like her running the stores. Her smile and good work ethic lightened up the whole store :).

Negative experience: I poked my head in one day to make a purchase which should have been like 3 minutes max but I was waiting in line for about 8 minutes the store wasn't really busy the manager was just having a personal conversation which normally I don't mind but they never asked if I needed help when I was clearly in line it wasn't until the person whom they were speaking to realized that they were holding up the line of just me that they ended the conversation and I was hung up it's honestly frustrating that what should have been an in and out turned into nearly 10 minutes of awkwardly standing in line whilst the employee carried on a personal conversation

Fantastic experience: The manager there Haliey? Is super sweet! And her makeup is on point! Everytime I go in there all I see is ladies. Getting that #GirlGameVibes going!!

Negative experience: Doesn't have a lot of selections. Store really downgraded.

Fantastic experience: They were nice and friendly

Positive experience: Went in to by the new madden and sales lady was very friendly and helpful.

Fantastic experience: Amazing slot of games

Fantastic experience: My son loves this place.

Negative experience: Do they buy perfectly good condition Games from customer’s I have a few and just don’t have the time for them and if so what’s the price range like ?

Negative experience: That gave me a gift card code that was already reedemd

Positive experience: The people were great and helpful. The selection was OK.

Fantastic experience: Ahí pueden encontrar los juegos que los niños quieren

Negative experience: I went there and the manager named Victor was very rude. I will never go to this gamestop again. The girl and everyone else is really nice though.

Fantastic experience: Very professional courtesy well informed

Positive experience: Decent selection of games and collectibles here.

Negative experience: Currently sitting here after opening time it's 12:22 on 2/23/23 and there supposed to be open what kind of business is this just wanted to see if they had a game since I was in the area but most business is done at there Manteca store but this is sad that someone can't open the store on time smdh. Sad part I was here just over a week ago and I was going to give a 5 star review

Fantastic experience: They have a great pre owned selection and they give a good value for trade ins towards the new games and consoles.

Fantastic experience: They moved locations, but are still in same parking lot, they are NOT closed down!

Negative experience: I went there with about 5 or 10 minutes to spare before closing, I wasn't planning on stopping in but I was near there. I just wanted to pick up one thing and be one my way. The guy was already closing and said he had somewhere to be. I get it's close to closing, but I've worked retail, you're not closed until it's time. Kind of lame.

Negative experience: This review is based on my pre-order of Pokémon Violet/Scarlet. The short version is that I went to pick up my game on 11/17 @ 9pm. I waited out in the cold for 30minutes before they opened and when I handed them my receipt for my paid for item I was asked if I had a ticket. I did not, so I was told I was unable to pick up my game and that I would need to return at 10am the next morning. The longer version. I haven't pre-ordered a game in years and I was hyped for Pokémon. I had made plans to meet up with a friend after pickup so we could play together. I pre-ordered my game months in advance, and neither was told about nor received a ticket. I went in a month later to pay off my remaining balance for the game, again, no ticket or mention of one. I received a phone call 11/14 as a reminder of my pre-order and that I needed to bring my receipt upon pickup on Thursday night. As mentioned above, I was unable to pick up my game and this Gamestop single handedly ruined an experience for me. Unable to play, had to cancel with my friend, and I had difficulty sleeping because of how upset I was. I went in the next morning at 10am and received a refund as I had picked the game up HOURS earlier at Target. Three people in line with me were also not informed about the ticket, and on my way out there were more people there for the same reason. The owner appeared apologetic, but also a little defensive by telling me that there were a lot of people that did receive their ticket, so it was my fault because...? It was a screw up and he needed to own it. Rant. What is this ticket system? I had bought and paid for my game, my game was THERE, but because I didn't come in earlier (not even sure when) for some magical ticket, I was denied my purchase? Why not provide a handout to those that preorder with simple instructions. Why does this message need to be conveyed in some cryptic phone call? Why not limit the amount sold for early pickup and inform new customers that the limit is reached, and they'd need to come in the next day? This could all be stated on a receipt or separate hand out. There are several simple solutions that the owner should explore, but for me, I am done. I won't ever purchase from this Gamestop or perhaps any other.

Fantastic experience: Excellent service, although the Google page claims they are in the same location they are in fact located in the same parking lot near the optical store and subway on the other side.

Fantastic experience: Great service

Positive experience: Me gusta que te siguieren el producto en otra tienda te dan la informacion

Fantastic experience: I am new to games stop my 7 year old loves games so he decided to spend his birthday money there. When I first signed up my email was entered wrong and was not linked up to my app. So the store couldn’t do anything had to call customer for an hour and finally decided to delete my membership at the store . Your employee” Tony B”- Amazing and patient individual went above and beyond and took the matters in his hands and helped me fix the membership situation. There is honesty a lack of customer service these days. Tony B thank you so much for going beyond and giving me a great experience. I have been there twice this week - first time wasn’t even knowledge and this time you made me a customer thanks again

Fantastic experience: Great customer service

Positive experience: Play time

Positive experience: Seem nice

Negative experience: So they just close at random times during the day for 45 minutes at a time. Grreeeaaatttt business hours losers

Fantastic experience: Family place lots of fun

Fantastic experience: Large selection and very clean

Fantastic experience: Knowledgeable staff

Positive experience: Nice people not very smart sometimes

Fantastic experience: Great breakfast, eggs benedict, or steak and eggs both perfect.

Negative experience: I was a bit disappointed with their prices on games and game systems. They didn't have any sales going on. I found exactly what I was looking for at a much better price at Target.

Fantastic experience: Very clean. Nice employee

Fantastic experience: Nice staff, Good Location and they try Hard to make your experience welcome.And Good

Fantastic experience: It was a quick visit super nice lady working the front

Positive experience: GameStop... I'm glad you're still here. One of the surviving locations of video game commerce. My only regrets that, after all these years, I find myself buying the display game as "new" and with price stickers and stickers added to seal that leave a tacky mess. Can't the industry provide you with display boxes so the consumer can get an actual NEW game?

Fantastic experience: Always have a great selection of games.

Fantastic experience: Very nice people

Fantastic experience: I got a seriously good bargain off of DBZ Kakarot earlier today.

Fantastic experience: Very friendly and helpful. Texted me when my preorder arrived. Very fast service.

Positive experience: It was good staff was very knowledgeable

Negative experience: friendly staff but you cannot return anything without a receipt

Positive experience: Had what I needed. Wait time was horrible

Fantastic experience: Great prices and huge inventory

Fantastic experience: Fast, friendly and Knowledgeable service. Was in and out in just a few minutes.

Fantastic experience: Gtx3080ti

Negative experience: Bad selection and close to closing

Fantastic experience: Good customer service

Fantastic experience: It was the best game store I've ever been to

Fantastic experience: Friendly service

Fantastic experience: Friendly

Negative experience: Staff are jerk extremely rude to people , laughing at customers that ask for help I will never return or definitely never spend a dime in this gamestop!!!

Fantastic experience: Kool people and very helpful

Positive experience: I wish they would get more new stuff in but not their fault

Positive experience: Its just like every Gamestop ever. Only thing different is the employees.

Positive experience: Never seem to have what I'm looking for in stock

Fantastic experience: This the best gamestop I have ever been to they have a great selection of items and amazing employees I could not recommend this place enough.

Negative experience: If you can go to another Gamestop I would. These guys have embraced the whole up sale lie cheat steal mentally gamestop has become known for. Save you're money everybody has better deals

Negative experience: They buy the sale items before customers are aware... Very dishonest staff stay away

Fantastic experience: My son loves this store

Fantastic experience: By far my favorite of all locations. Better stock in supplies great customer service.

Positive experience: Two cool shirts for the price of one. That doesn't happen every day.

Fantastic experience: The best

Fantastic experience: Friendly staff that were helpful with both the adults and kids looking through the store.

Negative experience: Stopped here to look for something my son wanted to get him for Christmas but the employees were not helpful at all kinda had to figure it out on my own i must of looked lost and confused because all i got was dirty looks from the people working there it was a disappointing experience

Fantastic experience: Friendly service clean store

Fantastic experience: I love this place. Always a friendly atmosphere