GameStop

Fantastic experience: Love this store

Negative experience: The mall gamestop is ok the one by Walmart on the SS is THRASH Sold me a mega box or sports cards. When I went to open it I noticed that it was clearly opened resealed. I took it back and the wouldn't give me my money back said all they could do was exchange it for another box that were all resealed as well

Fantastic experience: Always friendly humans! Great clearance sales!

Negative experience: not impressed with the way I was treated. purchased a game got home tried it didn’t work realized it was scratched to the point of unpair went back they refused to replace it made me pay more To get a replacement

Negative experience: Went in today a Harry Potter game was marked on the ticket was $27 and the person purchasing had a gift card from their birthday! Again, the price ticket on the game was $27 go to the register to ring up and the manager tells us that the game is now $50 and that’s what he has to charge us and of course I argued and said if it’s marked at $27 and a $27 and no he would not give it to us for $27! And that was the manager, so they’re cheating the customers pricing things cheap cheaper on the sticker price and then charging you more when you get to the counter! RIDICULOUS DO NOT SHOP HERE! what are we doing? And like I said it was the manager, and when he saw that we were unhappy, he did not offer any kind of way to resolve the situation at all and pretty much just told us well by the game or not, that the Price had just changed that morning and they had not get a chance to change the ticket. And I had to explain to their manager how that’s not how it works.

Fantastic experience: The manager, Des, was very kind and incredibly helpful. She walked me through the PSA card grading process with patience and clarity. Fantastic service.

Fantastic experience: Employee was super helpful and nice.

Negative experience: Stores say open at 11 it’s 11:42 and it’s not open

Negative experience: Went and asked the guy at the counter how much a squishmallow was because it didn't have a tag, he was rude and acted like I was an inconvenience. He then grabbed it to get a price but instead of helping me he went straight to another customer and just out right ignored me. Will start taking my business to other game shops.

Fantastic experience: Staff friendly and helpful

Fantastic experience: The staff were super friendly and helpful, they had exactly what I wanted and more things that i also picked up. They have a lot of wii games and they’re very cheap too, idk i loved it.

Negative experience: I’ve been to the one in the mall and for the first time one of the two gentleman was extremely rude and condescending. If he is working during future visits I will go else where. I was very disappointed.

Negative experience: This place has gone downhill. The assistant manager is constantly cursing, won't honor prices as marked. I attempted to purchase a headset marked at $149.99 and he told me it was $215 and couldn't do anything about it. It's $149.99 at best buy, I'll take my business there.

Fantastic experience: Very friendly and helpful. They were able to find the product I wanted at a very reasonable price. I was pleased with the outcome of my visit. Will be going back.

Fantastic experience: Good games for all ages

Negative experience: Do better with pokemon releases. 2 per person feels so cheap especially when someone brings a kid who prolly won't give a damn about the game later on

Negative experience: The clerk Pamela seemed to be aggravated annoyed and very impatient/rude with me. I wasn't trying to be demanding or anything but I had my mind set on what I wanted to do b4 entering the store and she seemed to take it as disrespectful behavior based on the way she rudley treated me and recommend a game to me which was nothing close to what I asked for in a game since I was trading in games towards a game that was more to my appeal. She recommend a game completely opposite of what I was looking for in the story and then when i brought it back to return she stated I thought you did research on the game and seemed to be aggravated and unhappy I was back to correct it when responding are you sure this is what you want this time ........ hire people that enjoy helping others find there enjoyment not take that enjoyment and desire out of the hobby thanks!

Negative experience: To stop the pokemon scalpers they just became the scalpers.. the audacity to sell stuff way over priced,the audacity to sell single cards was absolutely disappointing.. from now on am just gonna pay the same guy that's behind the counter hahaha not amazon is the new wave.. not to mention there 50 doller 5 year old games

Positive experience: Still a great place to go and buy video games. They also have a wide selection of Funko Pops. I bought my SuperMario hats there along with my Boba Fett hat. The crew at the Pueblo mall location are very nice and helpful

Negative experience: I literally just called to ask if this location was hiring- and Pamela(?) Camela(?) Famela(?) whoever answered the phone was abundantly lifeless and depressing. Jeez. Definitely not going to this place..

Negative experience: Took my son in today to purchase an Xbox game, we were the first ones through the door as they opened and the woman, (Pamela I believe was her name) working was so rude and unprofessional. She asked what we were looking for to which I told her, and automatically responded with “we don’t have that” so my 6 year old son picked up the display box all excited for her response to be “you don’t touch that put it back, it’s not yours to touch” to which I started to get a little irritated with her as my son didn’t know it was a display. Then as I was ready to pay she was very rude and pushy to get me to take out the $3 warranty on a $20 game. I said multiple time i didn’t want it but yet kept been rude about it. I was paying contactless and at first I didn’t know you needed to hit the “tap” button on tjr screen to pay to which she was not helpful about and told me that “you need to press the button if you actually want to pay” . I paid and took my game and walked straight out. I will not be shopping at this location ever again. Discusting behaviour from an employee

Negative experience: Customer service was shitty, Texas customer service could never.

Negative experience: We bought a refurbished xbox One, and when we used it, the controller didn't work and the lady we tried to return it to before the 7 day return policy ran out she refused to return it and she lowballed us on some our ps4 games and when we tried to negotiate but she refuse to give us any other price

Negative experience: The cashier I had was pretty rude. I also work retail, I understand the sign ups and apps/trans that are pushed at most places. But when I asked about the loyalty program he was incredibly rude and refused to explain it besides "it costs 25$" and wouldn't explain anything else. Ended up having to look up the program online. It really sucked because normally the other associates are very nice.

Positive experience: Sad

Fantastic experience: Great people and can find some steals most of the time.

Fantastic experience: Always helpful and personable

Negative experience: My son always loved coming here until recently. Bought a game for 80.00 brought it back the next day and wouldn't take it back after the lady we bought it from said no problem to bring it back. I get it to a certain point but that lady should of been more specific on how returns work. He never even played the game NOT DEFECTIVE

Positive experience: its a run of the mill game stop, more collectibles, figures, statues then before.

Negative experience: Very bad attention My son bought 2 cards for his game, they are useless and they don't want to do anything

Fantastic experience: Super friendly and helpful. The girls working were awesome and patient. They helped us find everything we needed and answered all our questions. ✌️

Negative experience: Went in to buy an Xbox controller. Wasn’t greeted and when I didn’t want to give my phone number to just buy a controller I got a heavy sigh, then a grunt when I didn’t want to spend another 14 dollars for a warranty I would never use. I’ll never shop here again.

Negative experience: They sell your pre orders in 2 days even if you're out of town. I used to pre order everything here. Won't be coming back. Very disappointing.

Positive experience: Expensive but good customer service

Negative experience: I paid full price for a Meta Quest 2 headset using instore pick up. 48 hours of waiting for confirmation later they canceled my order with out supplying any refund while the email they sent says "don't worry you won't be charged" well yeah I was. I would like either my headset or my money please.

Fantastic experience: Was a little packed but still had lots of choices and options to pick from

Fantastic experience: Went in to look for some cool "funko pops" and the poor girl behind the counter was being berated by a disgruntled patron. They were being very unreasonable and threatening to her, but she kept her cool and got the job done. kudos to you girl, don't let the world bring you down!

Negative experience: Not very helpful employees. Couldn't locate a game that was in stock.

Negative experience: On 9/10/22 my family and I went in to purchase a Nintendo switch. The store was busy and the employees were on break with only the dark haried female manager with glasses was running the register. She didn't have her name tag but we knew she was the manager because she said it about 50 times during the 25 min we were in the store. We weren't in a rush so it wasn't the fact that we had to wait awhile to get checked out that bothered us, it was the absurd behavior of the manager. She was overly loud for no reason when talking, she asserted her position to the point of annoyance, and when the other employees returned from break, I was astonished how she spoke to these ladies. Thank goodness a super sweet blonde gal rang us up after she got unnecessarily barked at by her manager. At one point the manager was trying to sell a $500 game system to the customer she was helping and 3 times she shouted at the guy, "if you can guess how long I've been doing this I'll sell ya the system". Our running joke to that was "not long at all"! I couldn't work with that lady if I tried, kudos to the young lady that helped us, your patience is recognized!!!

Fantastic experience: Always a great experience with Gamestop at the Pueblo Mall! The associates are friendly and extremely helpful. This one also stays pretty stocked so there's a good chance you will find what you're looking for. Thanks gamestop!

Negative experience: Closed for good I'm so sad

Positive experience: Good place to buy video games

Positive experience: Where to pick up my Video game Paid for it And they didn't give me my discount the young girl that was working was trying to tell me that I can't use it for that & couldn't cash in my points that I have ether. Very Unhappy

Fantastic experience: Went to go get a Xbox for my son's b-day and the manager was very helpful and made sure everything was good to go, very organized

Positive experience: Sales staff a little over bearing

Fantastic experience: Great place had my game when they said they would explained a few other things about the game and i was gone

Fantastic experience: The assistant manager was awesome and helpful. Wish I could remember her name. Think it was sadie

Fantastic experience: controlers 4 games

Negative experience: Bad customer service wouldn’t even call second location to make sure they had a game in stock no wonder there going out of business lost another customer

Fantastic experience: Sadie handled my problem with grace under Christmas shopper pressure. Helped me alot.

Fantastic experience: A very nice and organized GameStop location.The service was great as well as a variety of games to choose from. I believe the cashier name was Erik, and he definitely deserves a raise!

Fantastic experience: Fun place to go!!

Fantastic experience: Friendly staff. Very helpful. Gave a great recommendation on a new headset!

Fantastic experience: My son worked with the manager (SHE WAS AWESOME!!) and despite being overwhelmed with being the only person on duty, some lame excuses from co-workers and tons of shoppers we left feeling well cared for!

Fantastic experience: Good selection and friendly staff

Fantastic experience: Awesome staff

Fantastic experience: Very helpful and friendly staff.

Fantastic experience: This store was great. So many great ps4 games to choose from for my son. Very pleased with the overall cleanliness of the store. The staff were also great. While I myself didn't need help, over hearing great staff helping customers says a lot about their service. Overall recommended.

Positive experience: Took my grandson and learned how I can buy credits for his xbox

Negative experience: Worst gamestop I've been to.

Negative experience: Their prices are outrageous!!! They discourage buying piece items and tell you what you have to buy with the product. Not!! We left w/o buying anything!

Fantastic experience: Go there every time I visit My Son, have been going to this location for over 13 year's now

Negative experience: The girl working the counter was new with the manager being definitely "B" team material. Experience - "Do you have a used wireless XBOX controller?" Girl - "I don't even know what those are." Manager - "Uh, I think we have a few but I'm not sure."

Positive experience: Adding inventory which is good. Friendly staff and in store shopping.

Negative experience: Not alot of options in there anymore

Fantastic experience: Always great

Positive experience: Staff is great just disappointed in the direction gamestop went.

Positive experience: Nice employees

Fantastic experience: Friendly staff

Fantastic experience: Come here for all my games .love this place

Fantastic experience: Love selection and crew very helpful

Positive experience: Ehhhh its okay

Negative experience: Never have what you need in stock always referring you to another store even thou they have what your looking for on the shelf. Makes no sense

Fantastic experience: Its always been my go to store for games

Fantastic experience: If you love playing video games this is the place to go to and buy great place .

Positive experience: Good deals when they do them

Positive experience: 1st time @ the mall since this Covid S*#t & GameStop was cool even though I couldn't get A New Ps4 controller I was helped wit my other needs,ThX yall!!

Negative experience: Cashier was very pushy with "savings deals" just wanted to get in and get out. I was not interested in there year plan. Yet he just kept trying to push it on me.

Fantastic experience: Good customer service!

Fantastic experience: They are the best at serving their customers!

Fantastic experience: Service has definitely improved over the years a guy name Robert did excellent work i had a problem with my rewards account and he fixed it fast and efficiently and when there wasn't a used copy of the game I was looking for and bought a new one he double checked to see if I wanted the warranty rather than just adding it and ringing it up. Quality of customer service has definitely improved in comparison to 3-4years ago.

Negative experience: Out of stock on most items

Fantastic experience: Fast and easy. Respectful customer services

Positive experience: Need more older games

Fantastic experience: Love it

Fantastic experience: Great store, great service, and very clean! Very highly recommend this location!!!

Fantastic experience: Yaaa

Fantastic experience: super great people who work there always helpful! able to exchange without any problems at any time I have to exchange

Negative experience: The customer service was good, but I ordered a ps4 as a gift and the power button didn’t work and the top plastic piece was broken and hanging off. Luckily I knew how to fix the issue but it’s frustrating that I had to fix something that should’ve came working after I bought it. DON’T ORDER CONSOLES FROM HERE!! The didn’t even tell me that the ps4 would be used and left out a lot of details.

Positive experience: Didn't have any consoles

Positive experience: Not too crowded, some things are cheap some things are expensive but okay, good atmosphere,good customer service

Positive experience: Live their Funko pops

Positive experience: Looked a little depleted.

Fantastic experience: Got what we needed. Staff was friendly

Negative experience: Junk

Fantastic experience: Awesome customer service, Steps to Replace a Game through warranty very easy and fast. Give you the best options and deals that they have available.

Fantastic experience: I you have any gamer questions, this is the place for you.

Positive experience: I needed to find a specific game, so I called. I asked Amber if this game was in stock and she literally answered me in 3 seconds saying "No." I decided to go and look for myself. I didn't know his name, but the guy at the desk was very friendly and helpful and helped me in under 5 minutes.

Fantastic experience: Sweet spot

Positive experience: Good workers I'll go back