GameStop

Negative experience: This game stops no good went downhill used to be good not no more All the new workers are no good they don't know what they're doing not so good used to be good don't come here

Negative experience: The manager is rude and not helpful. He allows items to be mispriced and will not honor the listed price. I have a pro membership and he refused to put my phone number in and stated he was unable to print a receipt. When pressed about it he said he would put the phone number in and preceded to pretend to do so. Seems like retail is not the place he should be.

Negative experience: Unfortunately i always came here, but this time i went to purchase a game from this gamestop.They(store manager) had a price on this game that was not correct, ( I found out the hard way) I went to the counter to purchase this game, just to be told it was a higher price than the sticker on the game. They said they will not do anything about that. Im sorry but its not like I have their label maker and mark prices in their store, if a price is on something it should be honored, or do their job and make sure pricing is correct on the shelf before this happens again.

Negative experience: I bought a PlayStation game card from the store. One of them scratched off nicely. The other one when you went and scratch it off all the numbers came off. I went back to see if they would reimburse me since I couldn't use it because the number scratched off. I was told that it is not their responsibility. They just sell the cards. I asked if I could talk to the manager about it. The lady I was talking to said I am the manager. I said well. Is there a phone number or anything that I can get to call these guys? And she told me to look on the card. They may sell the cards but the cards are from PlayStation and they have nothing to do with them. I would think if you're selling a card in your business that you would be responsible to help somebody out if they're looking to get this taken care of. I was told to find a number on the card and get out of her store. Terrible customer service for $10. I could have been a happy customer. All I was asking for is a phone number or someone to call who could take care of this situation. I would not recommend this manager or store.

Fantastic experience: Had exactly what I wanted and more!!! The service i received was fast and knowledgeable!!!! Thankyou!!!!

Negative experience: I drove 80 miles from the small town I live in on my Birthday (January 21st) and arrived there 7 pm to find the store closed, a good hour before it was supposed to be closed. Needless to say I was pretty pissed off. I severly hope someone does something about this because it's a terribke business practice and the responsible employee is dealt with accordingly.

Fantastic experience: Very clean and organized store and the staff are incredibly friendly and helpful

Fantastic experience: Seth the new manger is bringing back the tournaments and midnight releases he is doing a great job!! Not just Seth all of your employees made that happen thank you guys for still giving us our child hood back!!

Negative experience: My son was just RIPPED OFF by game stop. They charged him $400 for a USED XBOX S. And sold him a headset that isn’t even comparable with XBox. Stay away from here if you’re new to gaming and aren’t super knowledgeable; they’re ripping people off who don’t know any better. That was all of his birthday money for the last two years. Your associates don’t have enough knowledge to properly support customers who aren’t already video game experts. Believe it or not, not everybody in 2025 was born with a video game controller in their hands.

Negative experience: Called about a gamerelease told me yea just show up stand in line and get your game showed up early to be one of the first and get told no sorry your at the end of the line. Thats should have been something that was mentioned on the phone call instead of letting people stand in line for over a hour. Last game I buy from here.

Negative experience: 10/05/2025 its 7:12p.m. sign says left at 7:00p.m. and will be back at 7:30p.m. the store closes at 8:00p.m. this is very unprofessional and inconvenient currently 7:26p.m.

Fantastic experience: Damien is fantastic! Answered all of my questions on the phone with the upmost professionalism.

Fantastic experience: Outstanding employee's great discounts

Fantastic experience: Daniel always helps us out and gives us good info. Main reason we go to this GameStop versus the north one is the people that work here are all awesome.

Fantastic experience: Daniel rocks! Knows everything :)

Fantastic experience: staff was friendly and helpful. Had everything I was looking for, for a good price.

Fantastic experience: Went in today to look at some games to potentially play with my son. Daniel was super helpful, great employee. 5 stars

Fantastic experience: Idk if i would generally give gamestop 5 stars..... but yall have a giant poster of SETH FREAKIN ROLLINS!!!! In your google maps pics. So 5 stars

Negative experience: Not too friendly on Pokemons limited drops. If they're so limited be equal and only allow 1 buy. I was also forced to buy the pro account just to be able to purchase

Negative experience: Went to purchase a few new games for my nephews birthday. At the counter convinced me to buy it used & did a switch. Ended up being the exact same price. Gave it to my nephew for his birthday & 1 of the 2 games after unwrapping it from the plastic was empty. Absolutely no game inside just a $40 case. Im not kidding you.

Fantastic experience: Shout out to Damian. Went in for a console and had issues. Took it back and no hassle to get another. Took it home and worked perfect. Cool person and super helpful.

Fantastic experience: I had a really good time at the GameStop on the southside. Don’t go to the GameStop at the mall because all the employees beg for pro memberships there’s this one guy named Damien at the GameStop on the southside that I went to and he’s a really nice guy he helped me with everything And he is the all-time best GameStop employee in my opinion so I definitely recommend him.

Fantastic experience: Went in today to give the PSA submission a try. Process was very easy! The employees were attentive not only to my needs but also the others in the store. Doing a PSA submission takes some “paperwork” it’s not just a simple transaction. The Gentleman who I assume is the Manager is perhaps the best GameStop employee ever. Never have I had an experience such as this. Big thanks to Damien and his associate in training

Negative experience: I take my son into GameStop all the time and i am so DISGUSTED with how they handled this situation. We went in yesterday to buy a wireless Nintendo switch remote and it was on sale. I got home and didn't realize that is was battery operated and I didn't want that. Went back in today to return it and the manager was about to but then said, "oh, it was on clearance and I cant take it back." I was never told I couldn't return the item when I bought it and he didn't even know you couldn't return it until he tried to. I'm so disgusted that they wont honor returning it even though as the customer, I was not warned before I bought it that if its on sale or clearance, all sales are final. YOU SHOULD HONOR RETURNING AN ITEM IF THE CUSTOMER WAS NOT TOLD YOUR POLICY. As a manager, you handled this distgustingly. You could have returned it, and had a talk with the employee about your policies.

Fantastic experience: I get all my games here and never have any problems. The customer service is great. These guys know their stuff. I've never had a problem with any pre-owned consoles or games. Also, they offer protection on games and consoles for 1 year, or 2 years. If anything is wrong with the consoles or games, they will exchange it free of charge. The only thing I don't recommend is doing trade ins, simply because they lowball on trade in value. So it's better to just keep the games or consoles you want to trade in.

Negative experience: The hours on the store say they close at 9. We showed up before 8:30pm and the doors were locked with two men just hanging out inside.

Fantastic experience: Hands down the best gamestop in town. Nick the store manager is a huge asset to the

Fantastic experience: Gave me a decent trade and the clerk was very friendly. Thank you gamestop

Positive experience: Love gamestop but they need to keep a supply of digital games as well for playstaion.

Negative experience: Okay, so I'm gonna start off by saying that I have been a customer with gamestop since they were. Software cetera in the mall years and years ago. Each time I've went into gamestop. I've had nothing but a pleasant experience. I've known a lot of the workers for years as well as hung out with them and consider them. Most friends however, this last time I went in was probably the worst experience. I've had thus far by going to gamestop in the well over fifteen years. Now I also want to start off and say that Claire. The manager has been helpful. Yesterday I went in to go trade in some items to get a couple of new items. The items I went to go get was a 1 TB CJ hard drive for the Xbox, as well as an Xbox Series X controller, the elites series 2. Upon getting to the store, it took roughly about 45 minutes. For Claire to be able to help me due to the fact that she was the only one working and she was busy. Once I was able to be helped, I inquired about the controller as well as the sea gates. She went and got the items and wrung me up. I taken back a headsets. A controller with 2 battery packs. 2 switch controllers as well as 6 switch cartridges that were inside of a translucent's red case and 2 Xbox Series X games. I was told that the headset was not able to be taken in which is fine. The other items were taken in. However, the video games were not on the receipts. When I got home, I looked everywhere for the video games and could not find them. I back cracked inside of my father's vehicle as well as drove back. 2 games stopped to see if I could locate the games. However, I was unable to find them. I came back home and looked everywhere here in the house. And they are not anywhere that I can find. I have only been 3 places since going to gamestop my house. My father's vehicle and gamestop, so I'm not entirely sure. What could have happened to those games between them? But I know I did take them into gamestop to sell them towards this transaction. Also upon getting home. I noticed that there were components missing inside of the controller box. As you can imagine, that was very frustrating as well as my $25 gift card. 4 Xbox live that I had paid for that was on. The receipt was not in the bag as well. All I am asking is for this to be made rights for me to get the credit that I was owed as well as just have this entire situation taken care of as soon as possible. I will be contacting gamestop customer support through the 1 800 number. I hope you have a wonderful day

Negative experience: Went to buy a steering wheel for ps and never have ever been treated like a thief. Regardless of he/she past experience of thieves don’t treat everyone like one.. No need too be so efn rude

Fantastic experience: I didn’t go in but the building was nice and clean on the outside

Negative experience: Clair was extremely off-putting and would not price match their own website. It was very odd, definitely a concerning practice.

Negative experience: Can be slow wait times as short staffed. Had called ahead to see when a preorder bonus steelbook from an online order would be available. First associate didn't know what I was talking about & the second one was rude telling me I couldn't get it because the game just released, so I couldn't preorder it. Re-explained about online stated had to come in to a store to pick up & was just calling to see if had any before I drove over. The associate once again told me I couldn't get it as I had to preordered the game. Thankfully, I have another store in town that actually understood when I called to check.

Fantastic experience: I have been going to this store for at least 17 years now.

Positive experience: Guy was super nice and informative!!!

Fantastic experience: This a good shot

Negative experience: I ordered a game to be delivered to my home and paid with my debit card. The bank shows that the payment was made but I keep getting a email that the payment was declined. When I called the store I was told to call customer service but when I call customer service I am told to call the store. All I want to know is if I am getting my game. I WOULD NOT recommend ordering anything that you are going to have delivered! I would give 0 stars if I could

Negative experience: Has definitely gone downhill

Fantastic experience: Thank You J For Assisting us after having a negative Experience at the other Game Stop Location I give you all ☆☆☆☆☆ for your customer service

Fantastic experience: I love video games, GNARLY.

Fantastic experience: Just as great as ever they always have what I'm looking for. Plus with great customer service including some leniency with a display version. I was more than happy of the time I left with the help they were able to give me. I remember them being a preferred location, I definitely know why.

Fantastic experience: Awesome switch game do have. Fornite card

Fantastic experience: Knowledgeable staff. Good selection.

Fantastic experience: Very helpful had exactly what I needed

Positive experience: It's gamestop..I went in to trade a few games in for cash...and I owe them money once they looked up trade in value bahahah

Fantastic experience: Friendly service

Positive experience: Have a yearly subscription and it saves you 5 dollars per month on most purchases

Positive experience: They barely got anything

Fantastic experience: Great place to buy games. Also great place for pre-ordering funko pops, 5 dollars down reserves your copy or funko item. Once in a great while they have Funko Sodas! Once in great while you can get a perfect pull!

Fantastic experience: Great customer service and they have a passion for gaming so some interesting and fun talks.

Positive experience: Everyone in my family games so we are regulars here, and appreciate the customer service I noticed children being treated with respect making purchases alone

Negative experience: Now obsolete and overpriced

Fantastic experience: The guys were so helpful and went out of their way to find info for me. They were absolutely wonderful. TY

Fantastic experience: My #2 to get games I always call gamefourse first because some times gamefourse has a cheaper game but I love GameStop

Fantastic experience: Emma is the best service person here!

Negative experience: Called to make sure they had a game said they had it drove all The way to the other side of town to find out they didn’t haven’t will never shop at GameStop again

Negative experience: My experience with GameStops, is the customer support needs work on. Every store and phone support. Doesn't matter where, and which store they all need improvement.

Negative experience: This bizniz iz no longer there, ???

Positive experience: Svc good

Fantastic experience: Friendly and knowledgeable...good prices

Fantastic experience: Blue always does a great job....5 stars for Blue ⭐⭐⭐⭐⭐

Negative experience: Annoying sale staff would not let me look around always there in your face trying to up sell stuff not even looking at .

Fantastic experience: Always friendly and they always know their stuff games or gaming gear so I'm going to hate when this business folds!

Fantastic experience: Very helpful and nice. Had the games we were looking for.

Fantastic experience: Glad I found y'all.

Negative experience: Horrible horrible service.

Negative experience: Never have anything in stock. Always selling me the last copy already opened but pay full new price. Don't have New copy of Metro Exodus in stock (that game came out one week ago.) Used console systems are a nightmare here. Buy somewhere else. ZERO copies of sekiro at EITHER location?

Fantastic experience: Very friendly and knowledgeable staff! Also very helpful in answering all of my questions. Will definitely be going back to this location!

Fantastic experience: It's a great place to get anything gaming, the atmosphere is great. The employees really know what they are talking about and are super kind.

Fantastic experience: They are great quick and spot on. They also have a great knowledge of most games as if they have played almost everything in the shop it's quite nice for the instance you dont know about a game and want better detail than youtube and the prices you cannot complain

Negative experience: Staff is extremely rude and showed no respect.

Fantastic experience: The staff here is always friendly and helpful. I always enjoy my stop at GameStop.

Fantastic experience: Very knowledgeable and friendly. Employee also went out of her way to make sure we got the exact equipment we wanted.

Fantastic experience: Always have good service with the employs when I go there.

Fantastic experience: Awesome customers service

Fantastic experience: The staff here is legit. They are gamers you go in with a game in mind and they can tell you all the news about it good job guys

Negative experience: Very rude employee.

Negative experience: Unable to provide me with any useful information about my gaming system, unable to provide help with issues I’ve had with my gaming system

Fantastic experience: Even though they were busy they still had time to answer questions

Positive experience: Very good service!

Fantastic experience: I go here to get games and playstation cards for v-bucks and other things

Positive experience: Its ok they seem more interested in the ps4

Positive experience: Trade or sell games. great customer service.

Fantastic experience: Nicholas is very friendly n helpful,very clean place

Fantastic experience: I love this place!! They always carry various selection of collectibles that are irresistible both quality and price wise, not to mention the staff is rad and always willing to help.

Fantastic experience: Nick is always very helpful and very informative. Good deals and good selection

Fantastic experience: Very clean and great selection of games as well as merchandise

Positive experience: Didn't go in so careally rste..

Fantastic experience: I love this game stop. This is definitely the best one in town and I've always received amazing service here especially tonight!

Positive experience: Employees are sometimes a little long winded. But they are always super helpful. Only store I go to anymore

Positive experience: Friendly staff. Need more stock.

Fantastic experience: The staff at Gamestop are always friendly and knowledgeable. We love coming here!

Positive experience: Customer service is great. But the 3 stars is because every time we get controllers or chargers, they break within the first month to month and a half. Not sure what is up with this, but those things are way too expensive to keep replacing. the ones at Walmart last longer.

Fantastic experience: Great customer services love the work team they always there to help customers

Fantastic experience: They take care of your video game needs in a friendly and professional manner.

Positive experience: This place is good and has always provided me with what I need. I am always happy to see the staff has knowledge of current games and future releases.

Fantastic experience: Mike is very friendly and helpful.

Fantastic experience: Not a big gamer.. was buying a game for a friend.. Chloe I think her name was.. was very helpful and informative.

Fantastic experience: Good service and fun enviorment the red hird girl was super helpfull as well