GameStop

Experiencia fantástica: Johnny at game stop is awesome. We brought some wii consoles in and he made us a great exchange. Thank you for your time Johnny

Experiencia fantástica: The literal BEST customer service I’ve ever received! The whole staff is hilarious and helped me find a console to play sly cooper on! I was laughing the whole time, and they all made me feel so much better about my brain fog from being sick when I was trying to explain the console! I seriously cannot say enough good things about the staff they have! If I could give 11/10 stars I would!! ❤️❤️❤️❤️

Experiencia fantástica: Amazing customer service and a friendly inviting atmosphere. Great service with an extremely knowledgeable staff...

Experiencia fantástica: Great people at this store. They do the typical upsell stuff that corporate makes them do, but that aside they're very helpful and good spirited. The manager especially deserves praise! Always enjoy stopping by this location.

Experiencia negativa: A penny for your thoughts is worth more than they'll give you for a game.

Experiencia positiva: Nice place just didnt have what I was looking for will go back though

Experiencia fantástica: Man, I showed up on Christmas Eve right before they closed. Wanting to buy a PS5 and these guys were absolutely amazing. They were very patient, knowledgeable and friendly the whole time. I'm hillbilly and didn't know anything about what the latest was and not only did they give me that knowledge but they help me find the best deals in the best games that I was looking for. It was an absolute phenomenal experience and always will return. Gabe and Robbie were the main two employees and I can't remember the third guy but he was really awesome as well. I wish they had 10 Stars cuz I would light them all up ⚡

Experiencia fantástica: Great place to get new and used games

Experiencia negativa: If your buying a new game from them online they wont send it in a case just a sleeve, so if your thinking of buying it as a gift I wouldnt buy online.

Experiencia fantástica: I went in on black Friday with a family member. I found a couple items I wanted. They helped me find the best deal, made sure I found what I wanted and even brought suggestions for a free item option that I was not aware of while shopping before getting to the register.

Experiencia fantástica: This GameStop was my lifeline for gaming back in the day. I'd walk 4 hours here and 4 hours back just to buy COD and AC. so I got a soft spot for this GameStop and I'll visit it whenever I visit Springfield.

Experiencia fantástica: Great prices and inventory

Experiencia fantástica: THE MUST STOP for me all my pre orders go through these guys im stopping in every other week just to see what they've got almost always a sale going on Austin is my guy to pointing out a funko I had missed to admiring my own collection with me highly recommend asking for him

Experiencia fantástica: Recently shopped there to get bf6 and Lauren helped me she was super nice and helpful. This is a great gamestop!

Experiencia fantástica: This is the best location in Springfield. If you are deciding which one to go to, I highly recommend this one.

Experiencia fantástica: Very helpful and informed staff. Always able to find what i am looking for in-store or via their website.

Experiencia negativa: This GameStop in particular is scummier than most other places. First, they cheat you out of money for your systems, accessories, etc. only to upsell for far more than even most stores are selling consoles new. They also blame other employees for screw ups — I went in to get $50 back for two Pokémon Legends: Z-A copies I had on preorder. The guy said that it would be refunded in 48 business hours, only to call and have another employee say "Oh, well, he's new. I don't know why he told you that. You'll see it in 10 business days, though." Which tells me they don't train their employees well. They also refuse to be accountable for the mistake made — by THEIR employee. Overall, scummy practices, questionable staff.

Experiencia positiva: They had the Funko Pop he wanted

Experiencia fantástica: The employees are friendly and knowledgeable! They have a wonderful selection of products and they are always very well clean and organized in store.

Experiencia fantástica: Very thankful for Blake! Exceptional customer service, very friendly and knowledgeable, and took care of our need! I would recommend this location over any other in town, and I would recommend Blake for his knowledge, service, and attention to detail. Best GameStop experience ever!

Experiencia fantástica: Blake was such a sweetheart! It was my birthday yesterday and I was so excited to find a physical copy of Diablo 4! My husband bought the game for me, and we went on with our day. When we got home I noticed it said PS5 and I don't have a PS5 so I called to see if I could return it. Blake had already gone home yesterday so I didn't get a clear answer. I called today and spoke to Blake and he said he'd take care of it. So my husband and I came in and we got a refund. Blake gave us cash so we could go directly to another location and buy Diablo 4, PS4 version, instead of refunding it back onto the card and us waiting 7-10 business days. Blake was wonderful and I truly appreciate his help. He was friendly and kind!

Experiencia fantástica: I've been looking for a hard to find a game for over a month, and Blake helped me out every which way he could. He was very considerate and kind every step of the way. I was finally able to get a hold of it because of his diligence on the matter.

Experiencia fantástica: Austin was extremely helpful with me and my fiancé and went above and beyond to help find us a copy of Rune Factory and Cyberpunk for the Switch 2! We've never had bad service at this location and it's so convenient and favorited by us both! Amazing people!

Experiencia positiva: This store is great. It’s always clean and the staff is always nice to the customers. The manager lady is one of the best.

Experiencia fantástica: Lauren (i think) answered all my questions and provided me very helpful info. Great service!

Experiencia fantástica: We love Michelle! <3

Experiencia positiva: My Grandson love's when we go lol

Experiencia fantástica: Picked up a game for boyfriends sons birthday the lady running the counter was very nice and helpful If they don’t have it in store they can order it

Experiencia negativa: Never answer the phone. The other stores do.

Experiencia fantástica: In a world where exemplary customer service is the baseline, this GameStop still manages to stand out, thanks to Michelle. I recently encountered a frustrating situation: my Xbox malfunctioned immediately after purchasing a new game. Needing a replacement, I headed to this location. Michelle, the manager, was exceptional. Her attentiveness and knowledge were immediately apparent. She not only met my expectations but significantly surpassed them. As a Pro member, I benefited from discounts that went beyond the usual, and Michelle meticulously navigated the system to ensure I received every possible advantage. She efficiently located a replacement Xbox and ensured I had everything I needed to get back to gaming. Even in a reality where good service is a given, Michelle's dedication and personalized assistance were remarkable. Her proactive problem-solving and genuine care transformed a potentially stressful situation into a positive experience. I'm thoroughly impressed and will be a frequent customer of this GameStop location.

Experiencia negativa: I just wanted ps4 controllers but apparently phone calls are more important then paying customers have the day you deserve

Experiencia fantástica: This is the best GameStop in Springfield. Michelle is the head manager and she will take care of you, if you have any issues with service or products.

Experiencia fantástica: Great friendly service. Very helpful

Experiencia fantástica: A great one stop shop to get all your gaming needs. The staff is incredibly helpful and knowledgeable about the products !

Experiencia fantástica: I'm there for used games. It a great place for consults used and new and games new and used

Experiencia fantástica: Great experience shopping here.The cashier, that helped me this time was very informative and very helpful

Experiencia negativa: EDIT: WOW HOLY COW. After reading SEVERAL reviews; Austin is a problem employee and has notoriously exhibited poor customer service skills. Why is he still employed My experience with Austin is why I will not be renewing my pro membership when it expires. I went to buy a game today. When I check out with Austin, he pushes a couple buttons and says “…You have a lot of coupons. You’ll only owe me $5 today.” I was severely confused because the screen now showed a “renewal” and another charge for $10 on top of the game. I owed WAAAAY more than $5 that day. I NEVER ASKED ABOUT A MEMBERSHIP OR A RENEWAL AND HE JUST AUTOMATICALLY ADDED IT. So then I asked “what is this renewal?” He said “You expire soon and it’ll be cheaper today.” I asked when? He says “Like one month.” I said WHEN? Then he gave me a specific date. The point is that this is dishonest and unprofessional. I didn’t even expire for 30 days. Money or savings isn’t an issue. YOU CAN NOT CHARGE PEOPLE FOR SOMETHING THEY DID NOT ASK FOR. In the end I neglectfully agreed to renew because he made me feel uncomfortable about it. But I won’t be renewing again. Nothing is worse than getting swindled by a bunch of stinky nerds and I won’t fall victim again. Austin this is for you: Don’t be so confused next time someone questions what the extra charge is. I never asked for it nor did I care about a membership renewal today. Also flipping computer screens and showing the customer software that they’re not familiar with doesn’t help anything. When someone asks when their membership expires, don’t give an estimate. Tell them the date. You could use some retraining.

Experiencia negativa: I would give zero stars if I could. The cashier, I didn't bother to get his name, but he is the one that is always way too pushy with his sales pitch for thier rewards program. They had 3 cashiers but still had like 10 people in line. I was in line for over 15 mins just trying to let my son purchase a keychain. I get up there and he starts in on his pitch. Which I know as well as he does at this point. I say "No thanks." He acts like I said nothing. I wait a few seconds. I say "Actually I was just here yesterday and they offered this already, but I am good." He again acts like I said nothing. Very infiriating at this point. I give him another moment and say "Ok, so nothing has changed since yesterday. I'll pass, thank you." He then says well since your in here often we WILL just set up a free account, what is your email? I explain, I am really not interested and he finally gives up. I really wanted to point out to him that the line of impatient customers would prefer you just let me pay for my items post haste. How badly are they forced to make upsells that I had to say no 5 times. First rule of sales. Consider the customers time and interest. At that point it became so awkward and frustrating that I didn't sign up out of principle.

Experiencia fantástica: Bought a PS5 from this store, it had some issues and they replaced it. 2nd console had more issues (they were refurbished consoles, not brand new) went in again and they helped me upgrade to a brand new console. Austin and Perceus were incredibly helpful thru this process and very knowledgeable about everything that was going on. I highly recommend them if you are wanting to upgrade your current system or just have questions in general. Will definitely be back in the future!

Experiencia negativa: I don’t shop here normally but when I do every time I buy Xbox 360 games they’re either scratched or no cover art. I Tried to avoid GameStop just in general with buying games due to this issue.

Experiencia negativa: Went to this game stop and bought an Xbox series x. The guy behind the was way to pushy about trying to make me sign up for an account . I refused and just wanted to pay. He finally was going to let me pay and when I went to pull out cash he freaked out and mentioned something about going to call the cops and ran off to get his manager because I had a large amount of cash on me. I will never step foot in here again.

Experiencia positiva: Good size selection & store but I'm not waiting in line behind 25 people to buy a couple games. That's not worth my time I'll just buy it online lol line hadn't moved the 10 minutes i spent browsing

Experiencia fantástica: I came in with my failed xbox x controller due to stick drift. No physical damage to controller or anything.I had bought the xbox x brand new about 6 months ago and received a faulty controller out of the box. The gamestop on sunshine road made me buy a new controller and had told me i had to return everything or get $5 trade in value for a new out of box controller only 2 days old. The GM of this store helped me out with a brand new controller and kept my warranty. She is outstanding and i will be coming back to this location from now on

Experiencia fantástica: Michelle and Austin are absolutely awesome! You can tell they enjoy what they do, and enjoy helping other people just as much. They were able to answer any question I had, which was quite a few. If you see them at the store, let them know how great they are.

Experiencia negativa: Beware customer service is horrible, would not let returns of Playstation portal when it did not work as advertised, told me they could buy it back for $96, was bought 4 days ago for 199.99 also had receipt, go to best buy where they have a genuine return policy not one that's hidden and can only find on internet

Experiencia fantástica: There was a misunderstanding on pricing but the lady I believe might be the manager got everything taken care. Hats off to her

Experiencia fantástica: I always enjoy my trips when your rewards member it's not so bad I always have like discounts from points accumulated that I didn't realize I had so I'll always be saving some money left and right when I go in to purchase anything

Experiencia negativa: Sold me a refurbished series x awhile back but didn't tell me they were giving me a hdmi 2.0 that comes with the s and not the 2.1 that comes with a new series x. Very unhappy about the old switcheroo. Especially when you need the 2.1 for 4k.

Experiencia negativa: Every pre-owned game I got here hasn't worked. Recommend going to EntertainMart nearby instead. Lines here are also super long and there are no seats and not many games I was interested in.

Experiencia negativa: Came in to purchase an ETB. I declined the Pro Membership and the staff consistently questioned why I wouldn’t do it and intensely pressured me. Additionally, after I declined this they became rude and dismissive. Unfortunate.

Experiencia negativa: Customer service was not good. Stood in line, for 20 minutes, with only one person in front of us, and 2 employees there and when we went to ask questions, they were short with us and was very dismissive of us. Snooty attitudes. They do whoever, have a few good rare things. They are overpriced. Did not care for this location at all!

Experiencia negativa: I will no longer shop at this location because of an employee there named Austin. His pretentious and arrogant attitude has chased off a customer of over 20 years. Austin, when a customer politely declines an upcharge or pro membership, don't scoff at them and continue to berate them. You sir, are working an entry level job and acting like you own the place. Good job on chasing off a customer. Also, how dare you talk down to a father in front of his daughter! If my daughter was not there, things would have been different. Good luck in the future gamestop.

Experiencia negativa: I recently bought a Nintendo switch here. The store is clean and organized and had a large selection. When we were checking out, the clerk explained that a membership would be free due to the amount of our purchase. However, after the reviewing the receipt, I was charged full price for it. In addition, Austin, the store manager, asked if I wanted to purchase a screen protector as well, which I declined. He was insistent and said that he would put it on the device for free, to which I agreed. When putting on the screen protector, Austin was very careless with my brand new Nintendo switch, waving it around in the air and making jokes about it flying out of his hand. At one point it even fell screen first onto the counter to which he reacted “if anyone else was doing this I would be worried but I’ve done so many of these”. His arrogant attitude frustrated me and I will not be returning to this store. The screen protector was put on crooked and full of dust and bubbles. Overall, a horrible experience.

Experiencia negativa: A VERY STRONG smell of body odor, but I guess I shouldn't be surprised ‍♂️

Experiencia fantástica: It was amazing the lady helping us was so nice and kind and gave us great advice for finding the perfect consul and she didn’t try to sell us the most expensive one either but the one that we wanted and was best for us!

Experiencia negativa: This review isn't toward this store its towards the company. So I ordered a 256gb oculus online expecting to get said item. Guess what they sent me? The sent me the wrong thing and sent me an 128 gb one. Do not order from gamestop because they will scam you for your money. They expect me to return my thing for there screw up when they should have sent the correct thing in the first place.

Experiencia positiva: Always wanted to stop in and check the store out... it's funny how you can drive past a place and then there's a review for you to do... whatever it gets me points...

Experiencia positiva: Staff was super friendly which is rare these days in retail stores.

Experiencia fantástica: Great staff and a great rewards program! One of my kiddos favorite places to shop!

Experiencia fantástica: Great shop super nice employees I had a small issue but it was quickly resolved by the awesome manager. Thanks!! Highly recommend it.

Experiencia fantástica: Perceus is an amazing employee and gave great info and suggestions for buying a headset.

Experiencia fantástica: I always go to GameStop when i get a new game that I'd rather have the disc over the digital for. Probably gonna head back in for the Witcher games soon!

Experiencia fantástica: I spend too much money here lol. But I love it. Bring back vintage consoles and lightsabers.

Experiencia negativa: Austin was sooo busy begging one customer to get rewards he caused a huge line, where we all waited over 20 minutes just to check out. There were no other employees in the store.

Experiencia positiva: Had some nice employees and a good experience overall

Experiencia negativa: Genuinely soured experience. Wanted to attend a midnight release. I have little experience doing it so I asked the cashier (tall blond ponytail male) about when to show up and what events were happening. He only said "Show up whenever, it didn't matter". When I arrived before 11, I found out that there was a raffle for prizes and freebies. The raffle tickets were given when prepaying for the game (I was never given one nor was I the only one) I also found out that merch for the game was also being sold but when it was my turn to pick up the game I prepared, I asked the cashier (blon ponytail again) , he gave me a blunt "No." and that was the end of it. I can understand that the line was long or if the registers were closed, but it was his lack of communication or explanation of what was happening that soured the experience. Had I known an inkling more than I could show up whenever I would had been happy to participated and bought some extra merchandise from the store. I have had better experiences in the past however if future visits have the same level of indifferent sloppiness, I will have to reconsider.

Experiencia negativa: Austin was rude and will make you feel dumb. Bought a controller and wouldn’t check us out without us buying the warranty for it. Then asked if we had an account and we did not but told us we would be dumb if we didn’t sign up. Then put warrants on the preowned games we bought without us noticing. Turn around if you see austin working

Experiencia negativa: Terrible service. came for one thing and waited in line to checkout for 20+ minutes while 2 cashiers were in no hurry and seemingly chatting up customers while the line was out the door. not impressed.

Experiencia fantástica: They're super nice, always answer my hundreds of questions, have helped me out of some extreme system transfer binds and remind me to use my points before they're gone. Very helpful crew

Experiencia fantástica: They didn't have what we were looking for but it was neat, clean and accessible.

Experiencia fantástica: Great place to buy games from always deals and rewards for the members so sign up clean store friendly staff

Experiencia fantástica: We always have a good experience here, they know what they are talking about and are very helpful.

Experiencia negativa: Bought an Xbox controller to replace my broken one. Turns out the one I bought was broken. Upon returning it the staff were rude with the return. Never going back and will do my shopping online!

Experiencia fantástica: Clean, friendly very helpful; easy flo of items around the store.

Experiencia fantástica: Great employees in this store. Thank you for treating my friend with a disability with respect

Experiencia fantástica: Nice people. Decent inventory, they also were helpful in me ordering a helmet from Halo I really wanted

Experiencia negativa: Would have gave it a five stars but after the attitude of the employee gave off that I don't wanna work vibe other then that store was clean

Experiencia fantástica: This is my favorite place to get games would recommend good service and they have recent consoles that come out.

Experiencia positiva: Very nice as they carry the hit game among us for Nintendo switch, but other then that Walmart is better for most stuff as they have lower prices

Experiencia positiva: Stopped by after taking neice to zoo and found something she could spend her allowance on, made babysitting easy. Nice people.

Experiencia positiva: I mean...It's almost a 1 stop shop along as you aren't going for older generation gaming. The main downside to gamestop, that I think many other people can agree on is the trade value of your items, as in store credit or cash os just absurd. If I buy a $400 PS4 from them. And 6 months say I sell it to them....You know how much they will buy it for? About $120 give or take. You know how much you can get selling yourself? $200 - $250. Go figure.

Experiencia positiva: Picked up some cool clearance collectibles. Sad that they are a former shell but the guys working there were really cool and directed us to the store in town that sells the old peripherals that I was looking for.

Experiencia negativa: one of the guys was super rude and told me he couldn’t sell me the console i wanted (nintendo switch) then rolled his eyes and got it for me and the other guy who i checked out with was being rude as well and kept cutting me off when i was asking a question. He also didn’t ask me if i wanted a warranty on the switch and told me i declined it when i didn’t and wouldn’t go back.

Experiencia negativa: Well I bought a controller for husbands PS4. It was alleged to be NEW. It doesn’t work AT ALL and I can’t return bc of their return policy. Better off buying from AMAZON!

Experiencia negativa: Michelle kept yelling about pro weekend instead of helping customers. Phone calls take more priority then in store paying customers. Online marketplaces are getting better.

Experiencia fantástica: The blue haired girl was very nice and helpful. Keep her around, she is great for the store!

Experiencia positiva: Need more staff on. Since they have a buy back program that takes time to complete it would be nice to be waited on for a quick purchase.

Experiencia fantástica: Every time I come in here I receive great and friendly personal service. One of the guys turned me on to a game called the forest after taking at least 20 minutes of his time looking for games for me and chit chatting about my gaming preferences. I feel bad that I don't remember his name but he has that light frosted hair. You know who you are dude lol. The rest of the crew there is awesome as well and they never fail to provide top-notch quality service. Keep it up guys and thank you! I wanted to update my review for the frosted haired dude. His name is Scot. He's the assistant manager I believe. Just wanted to say thanks again for your great knowledge base and customer service.another update.... They still rock!!!!!!

Experiencia negativa: Store sells returned items as new without checking them. We bought an 8 to external drive that showed less than 200 mb free space and errored when formatting. The whole inside was covered in fur including on stickers that were restuck to the sheet. Very dissatisfied and disappointed.

Experiencia fantástica: This is a very good spot for gamers. They have given me some very good deals on buying and selling games. Their return policy is great if you ever need it but I haven really needed to return many things. If I don't buy through Playstation or Xbox directly then I'm using GameStop.

Experiencia fantástica: Best one in town. They always work with me with such a good attitude

Experiencia fantástica: Had to file a warranty replacement and was in and out with a replacement system in less than 10 minutes. Awesome customer service.

Experiencia positiva: Good selection but I went to sell a game back and what they told me they would give me if ever I decided to sell it was not what I actually received 8 months later

Experiencia fantástica: Had a good experience tonight. The assistant store leader was extremely nice, and helpful, and notified me about some cool upcoming stuff

Experiencia positiva: It was alright. Definitely didn't appreciate trying to be sold a pro membership.

Experiencia negativa: I made a comment about something in there and the employee was arguing with me about it.I wasn't even talking to her . She really needs to mind her own business.

Experiencia fantástica: Employees seemed to have a good time. And will even take turns buying product if they have enough to share with each other, it has good vibes and seems like a great place if you like community.

Experiencia positiva: Always got updated stock in switch, xbox, playstation games and accessories. Lebanon mo location is better for switch accessories but the amount of games in the springfield locaton is far superior. All the stores have different stock for the most part. Except for the heinous amount of marvel merich. But I'm biased. Iron man forever

Experiencia fantástica: The staff was fantastic and helped me find some great deals that saved me a bunch of money and still got me an extra game

Experiencia fantástica: Great service!! Employee recommended me to get Pro membership in order to get notifications about PS5 restocks and voila!! 2 weeks later I got the notification and the PS5 is now mine