GameStop

Experiencia negativa: If I could give this GameStop 0 stars I would. Went in to the store on Friday 6/20/25 and the store absolutely reeked of pee. It was as if someone peed on the carpet and no one cleaned it up. Their whole store needs to be remodeled the carpets are absolutely NASTY. Not to mention there was also no one at the counter the entire 10 minutes I was in there. I went back to the mall 6/26/25 and the two employees were standing behind the counter leaning over both on their phones and the store still stunk. No greeting or asking if I was looking for something. When you go into a store that stinks and the employees don’t bother to atleast pretend they are working it makes you not want to go back. They obviously need a corporate visit ASAP and if their team does not think anything is wrong with this store they need to hire new employees. I will NEVER return to this location.

Experiencia fantástica: My son loves this place

Experiencia negativa: i went here to buy a ps5 and the guy who was at front barley wanted to help, honestly if you don’t like to work on this places look for another job, i end up not buy anything

Experiencia negativa: Waited nearly 3 whole days for pickup on an item that was in stock only reason i chose pickup is so that no one else could purchase since there was only one left 3 days pass and i get an email that my order has been canceled absolutely ridiculous

Experiencia negativa: Employee was so eager to leave their shift when there was NO ONE to cover them. Proceeded to have me wait at the register staring at each other while making phone calls so they can leave and when she finally cashed me out had the biggest attitude and shoved the card and receipt forcefully in my hand since I wanted to make 2 transactions with different cards and not one like she insisted.

Experiencia fantástica: Good Customer service.

Experiencia fantástica: Excelente experiencia, los empleados fueron muy atentos y amables

Experiencia negativa: Floors are very dirty

Experiencia negativa: Been trying to call about a game I pre-ordered. But yet again one one can answer the phone to verify anything.

Experiencia negativa: Rude employees make you feel unwelcome. Cashier took the item i was buying to the back to save for themselves. Won't be returning.

Experiencia negativa: They are forcing you to buy their membership in this branch. Literally just went for an accessory and apparently you need their membership just to buy it. Went and bought it in Target instead.

Experiencia positiva: Great customer service

Experiencia fantástica: The cashier Xzander was very helpful and knowledgeable. This made us old folks' shopping trip TONS easier!!! The store was also very tidy and clean!

Experiencia positiva: Limited selection

Experiencia negativa: I was told at the time of checkout by Ashley that they were having some special promotion and that if I bought their pro membership I would get some legacy points back. I purchased the membership because of it, waited and never received the points. Went 3 times to the store to try and resolve the issue and was told something different every time. Finally when I asked for a refund I was told that it is not a refundable item, and best I could to is dispute the charge via my bank. I will never step foot in a GameStop after this.

Experiencia fantástica: Really customer friendly and boy their a one stop shop with plenty of deals! Love this place!

Experiencia positiva: Very Clean and helpful

Experiencia positiva: Not much of a selection on hand but it was a week after Christmas so I will be back and change review....3 stars for excellent customer service with great attitudes

Experiencia negativa: Bad customer service from the manager, they do not solve anything for you. Do not buy online if you want to withdraw in the store, they say that it has nothing to do with them. design call customer service and have them solve it.

Experiencia negativa: I just bought a game for x box one and box was empty with no disc on it came back to get the game and they did not give me the actual game and my money back they accused me of stealing it

Experiencia fantástica: Amazing customer service and they always have what I need. Max was particularly helpful and kindly helped me with everything I needed even though it might have been a tad of a hassle.

Experiencia fantástica: Super awesome game stop although $60+ for a used xbox controller with a warranty is alittle out·ra·geous but I mean it is game stop so ‍♂️

Experiencia positiva: Good place to go. My kids love this location because of the knowledgeable staff and friendliness

Experiencia fantástica: Great

Experiencia fantástica: The sales rep here was wonderful! She helped me out over the phone with great customer service and had my item ready when I got there right before closing! Made it great for me and the fact that this was the only store that had exactly what I needed was a life saver! My son wanted a game they had that isnt in too many places... I'll be back!

Experiencia fantástica: Great service always clean

Experiencia negativa: As usual GameStop disappoints. Yes they did offer warranty when I checked out, but failed to mentioned that if you don’t get it they will not cover defective products. It is unbelievable that they will sell a defective product and will receive it back and at least give you in store credit. Absolutely the last time I go there. For me it will be like going to a museum of the past

Experiencia fantástica: I mean it's GameStop you love it or you hate it!!! Tell a friend

Experiencia positiva: Solid location, no complaints

Experiencia fantástica: Clean and large selection of games and accessories

Experiencia fantástica: Great selection of items and great customer service from the young lady working the counter.

Experiencia negativa: Went into this store to buy a set of controllers for the Nintendo Switch. Picked out a empty box off their wall, took to the register to get the real set and was informed they were out. Why didn't they remove the item on their wall display of the they were out? Poor lock of attention and poor management for not recognizing out of stocks and removal of wall displays on those items.

Experiencia fantástica: It's not bad

Experiencia fantástica: Gaming

Experiencia fantástica: Snuck in to buy my son a game for Christmas while he was in the mall. Went straight to the counter & gave the lady a quick description of what I was looking for. She knew exactly what I needed. Was in & out in less than five minutes. I love how they're very knowledgeable with their products. Will be returning.☺

Experiencia negativa: Never have what I need

Experiencia positiva: The staff are always very friendly and helpful. I had a few questions for them about a gaming system and an exchange question as well and the person there was kind enough to explain everything to me.

Experiencia positiva: Gud

Experiencia fantástica: Chungus Stop

Experiencia negativa: My 11 year old son and I visited this store last weekend and the clerk showed my son an upcoming Pokemon set, but said he couldn't sell it until this current weekend. He told my son he would hold it for him and we put our name, pick-up time and phone number on the box. When I went to pick it up at the scheduled time, I was told the manager sold it and that they didn't reserve items. No phone call, no warning, just told me I was out of luck, none are available. My son is pretty crushed since he's talked about it every day this week and was very excited. Since we waited, trusting they were holding it, now none are available anywhere. Terrible customer service. Will not do business with them.

Experiencia negativa: If I could give zero stars I would. This is the fourth time that my preorders have been sold. Josh calls at 12:29 pm that I have til the end of the to pick it up so I come at 4 and they are sold. Same with before on my $200 order of Funko pops!!! I had to call corporate and I will again! This is an awful place to order product from! Never again will I preorder anything from game stop!!!!

Experiencia fantástica: Buen lugar para que los niños escogan juegos de nintendo

Experiencia negativa: Horrible, do not shop here!

Experiencia negativa: How are you going to make someone repurchase a warranty when you send them a faulty product you are cheap skates and try to scam as much as you can don't you

Experiencia positiva: Pretty good and is my favorite gaming company

Experiencia negativa: Regular GameStop but the staff made annoying comments to my nephew. Like really bad dad jokes but they didn't even make sense. The carpet also needs washing - the place had a smell like an old bowling alley.

Experiencia fantástica: Always loved GameStop! This one definitely holds up to their reputation! Friendly staff, goes out of their way to help you!

Experiencia fantástica: It's fun

Experiencia fantástica: Rikko is great

Experiencia fantástica: Teenager's store

Experiencia fantástica: To the moon. ✋

Experiencia fantástica: Still good prices and is really probable that you will find what you are looking for.

Experiencia fantástica: We had straight away. Fun items, fun place

Experiencia positiva: With the outdated date gamesystem still overpriced like Xbox’s 360 and ps3

Experiencia fantástica: Game stop had loads of help. It was awesome.

Experiencia negativa: People were not helpful

Experiencia fantástica: I was looking for COD Black ops II and they had it. My son will be happy. Thanks GameStop

Experiencia fantástica: Great staff and service, good knowledge of the recent trends and games that have come out. Always has a new set of collectibles out nearly every time I go. Great sales and customer service would highly recommend

Experiencia fantástica: Courteous and efficient staff.

Experiencia negativa: Sat in line for 15 minutes with one person being helped in front of me while 4 employees sat behind the counter and completely ignored me. Was coming to preorder multiple games. Will not shop at this location again

Experiencia positiva: All your gaming needs and then some. Usually busy but not too bad. Staff is nice but talks TOO MUCH and too long to customers when others are waiting. Need to speed things up, guys. Not interested in listening to you chat up people like no one else there. Ring em up and move on to the next one.

Experiencia negativa: they give misinformation and mislead you to try and get you to buy things you dont want and make it awkward. and avoid preorders.

Experiencia fantástica: Just like every other gamestop's. At least there brand is consistent.

Experiencia fantástica: Allen fuegos para mí hijo

Experiencia fantástica: It's good for buy games

Experiencia fantástica: Great service

Experiencia positiva: Good variety.

Experiencia positiva: Good selection and good service.

Experiencia fantástica: Great people

Experiencia negativa: Sold me a broken Xbox one Kinect even when I asked the employee if there was anything wrong with it he said “no there is nothing wrong with it the previous owner didn’t want it anymore” so I don’t recommend buying used products from this game stop!!!

Experiencia negativa: Hate this place. Haha. Kids like it

Experiencia positiva: Tienes que venir por toda la divercion!!!

Experiencia fantástica: Have all kinds of games.

Experiencia fantástica: Cool store

Experiencia negativa: Not prepared for Christmas rush. Few employees work

Experiencia positiva: Was slightly crowded but the people work there were pleasant and did their best to help everyone in a timely manner.

Experiencia fantástica: Great experience

Experiencia positiva: Friendly workers

Experiencia fantástica: Great customer service and had what I wanted

Experiencia negativa: I was the only customer in the store....A lady comes up and said excuse me while I was looking at the 3Ds games I moved out the way thought it was another customer wanting a game....the lady started moving around the games and straightening them...I said do you work here she said yes. I told her she was very rude and walked out the store. She had the whole store to work on but she gets in the little area I'm trying to look through and wouldn't move.

Experiencia negativa: Still need a credit from a cancelled order.

Experiencia fantástica: Bitchhhhhh