GameStop

Experiencia fantástica: I just gotta say I'm genuinely impressed with your employe shyane( sry if I misspelled her name) I really thought she was an AGM at minimum with the way she was running the front ...not only was she taking care of customer after customer all the while assisting me with me trade in, but she was doing it while having good genuine conversation with her customers and her knowledge was pretty impressive too ...it was only after asking her of she was the GM or AGM that I realized she wasn't....im telling ya though, I've worked retail management for almost 25 years now and you guys got yourself a winner and I would seriously think about a promotion before someone steals her away from ya!!

Experiencia negativa: If I could get the store, no stars I would GameStop is a damn scam if you have just a console don’t take it in there because they’re gonna charge you for the cords and the controllers and everything else to make it to where your consoles worth absolutely nothing its honestly ridiculous that u invest into something and they only want to give you a $20 return on a damn full blown console that I can sell privately for at least $100

Experiencia fantástica: Hands down best service. I called multiple gamestops this is the only one that answered the phone for starters. After multiple attempts. Process was decent. Traded in a switch oled to switch 2. Cheyenne is such a wonderful personality despite basically calling me old. She made me feel really good about spending more money than I really wanted too.

Experiencia negativa: The employees here are great, but it’s a shame the route the store is going in. Hard to even say the store when it’s really GameStop the company as a whole. This use to be a great location to come pick up new Pokemon cards for retail price, but at this point you can get the same product for cheaper from scalpers. Ironic because the whole price hike they have done was originally to “stop” scalpers. Shame to say the only reason you should come here is to drop off cards to submit to PSA. They handle with great care. That’s definitely the only reason though.

Experiencia negativa: Store did not honor their extended warranty. I called corporate HQ and they said it should have been covered. Corporate HQ issued me a full refund and filed a complaint against the store owner. AVOID THIS PLACE. Go to a different Gamestop

Experiencia fantástica: I absolutely LOVE Game Stop

Experiencia fantástica: Great trade in experience.

Experiencia negativa: So just a little story I go into GameStop today to try to warranty out my son's controller I just bought $100 controller from them 2 months ago the green one I take it in because the controller itself popped loose so the top covers coming loose from the bottom cover now I am also a pro member there the guy today told me that he will not honor my warranty because that is considered snapped in half now all I did was fall off the bed onto tile floor and then it popped loose it still works it's just coming apart but they will not replace.

Experiencia negativa: Pretended like he couldn’t figure out how to do a return for me because he didn’t want to. I called the customer service number and they said I could bring the item to the store and he just acted dumb until I got fed up and left

Experiencia fantástica: I like this store

Experiencia negativa: It’s 2025 - buying gaming products has evolved - and GameStop refused to evolve with it. This GameStop sold me a faulty Xbox headset. Within 15 min of buying it, I went back to return it to get my money back and go to a reputable source for a headset like Target. This GameStop instead told me I can’t get a refund and can only get in store credit. They didn’t even have the headset I bought in stock (other than the faulty one) so they made me drive all the way across Cape Coral to their location off Del Prado for one that works. GameStop has failed to realize that it isn’t 2007 anymore - you aren’t the only affordable gaming option. It also doesn’t help that the employees had a condescending tone when speaking to me - as if it’s common knowledge that GameStop won’t give you your money back, even after selling you a faulty product. GameStop is the ‘Around the Clock fitness’ for gaming. Old, out of date, out of style, and running out of business. Shop at Target - Walmart - Amazon before you consider shopping GameStop. GameStop is outdated - give it 10 years and GameStop won’t even exist.

Experiencia fantástica: Thanks for your help today Emely. I may consider coming here to trade in my PS5 for the PS5 Pro.

Experiencia fantástica: Cheyenne was great! A pleasure to talk to & made my trade in very easy! Other than snapping my used screen protector

Experiencia fantástica: Love this store! Abby especially is just fantastic. I've gotten back into trading cards recently and have had luck shopping for them at this Game Stop because they handle things right and hand out tickets to reserve spots in line and not over-guarantee any items. I really appreciate being able to go in knowing what I'm going to get and feeling valued and cared about. She was also very knowledgeable with my questions about upcoming releases and where I might find some of the merchandise I was hoping to get. Thanks so much! Will definitely be back

Experiencia fantástica: Had the right controller. Catastrophy averted

Experiencia negativa: 11am on a Saturday. This is the only GameStop in Lee county thats closed. Just bad hours.

Experiencia fantástica: Love this location, staff is great and very knowledgeable. Always happy to help

Experiencia fantástica: The new staff here are great, and they have a super sweet pokemon girl there who’s always fun to chat with.

Experiencia fantástica: Always go to this location my preorders and merch. The staff are always friendly and the location is convenient.

Experiencia negativa: My last straw was gamestop choosing to randomly close early on a game release day. I've been waiting for this game for almost a decade and now I can't pick it up because I happen to work and couldn't make it to the store before 6pm even though they don't close until 7pm. Probably a corporate decision, but I'll preorder from walmart or somewhere else from now on.

Experiencia fantástica: Asked about the portal for the ps5 and the lady was very helpful… however seems like it’ll be years before they have this product on the shelves similar to the ps5

Experiencia fantástica: Helpful and Patient

Experiencia fantástica: Well organized store , the employee Jess [ I hope I spelled her name right ] went above and beyond helping me. Great costumer service on her part. This is what game stop should be about, great costumer service.

Experiencia fantástica: I was lucky to catch a sale on clearance items that were buy 1 get 2 free! So I grabbed some things for my son's birthday that he is going to love! Xbox controller, vbucks, Xbox collectibles, new headset, and a couple shirts!

Experiencia fantástica: Great selection and service

Experiencia negativa: I wish I could leave less than one star. Place is trash and liars and is 100% why game stop will be out of business in less than 5 years. They called me on Monday to confirm that on Thursday at 9pm for the madden release. Showed up and Place is locked up nobody there no note no nothing. My son and I have had this tradition of picking up madden for 4 years. Thanks for ruining that for us. How about a phone call so we don't waste our whole evening. Trash poorly managed in considerate laser

Experiencia negativa: Showed up to buy something and the store was closed. This was during store hours. Really unprofessional.

Experiencia negativa: They got the Zelda's. 10/10 best shop in cape coral Edit: store manager threatened to ban me from the store because I told him how insecure his locks were lol.

Experiencia fantástica: cool beans!

Experiencia fantástica: My favorite gamestop in this area. Im a hardcore gamer, they have hooked me up w free stuff b4 and they are usually far less busy than other gamestops. As always knowledgeable awesome staff?!

Experiencia fantástica: Visited this location the other day to obtain a PS5 with God of War, and just as I was about to swipe my debit card for over $600, Dylan and Alberto informed me of the pro member benefits + trade-in specials. I immediately renewed my pro membership, and then ran home to grab a bunch of gaming related stuff that I had that was still essentially brand new, just not being used. After returning to the store shortly after that, all was said and done and I got what I went for, and ended up leaving the store with them owing me money! Thank you guys for your exceptional customer service, it definitely didn't go unnoticed that day!

Experiencia negativa: Place sucks. They'll make mistakes on your orders and make false promises without doing anything to fix the situation. Managers wont help either. Im not allowed to say the R word so im just gonna say these ppl are challenged mentally. They all look like they dropped out of community college which is what I like to call the "13th grade." Game stop is the chum bucket of gamestores. Better off going to target or walmart to buy games.

Experiencia negativa: I spend all my gaming and collectable income at Gamestop. I pre ordered Pokemon Violet a few weeks ago. I cancelled my first preorder on 11/08/2022 because I wanted to order the double pack Pokemon Scarlet and Violet. I was at a midnight sale and asked if I could come back in the next day and pre order the double pack. I was told yes. The next day 11/9 I came in to the store and pre ordered the double pack, I was told that there was no pre order collectables for the regular copies and only with the double pack. So I preordered the double pack they also told me I would receive PINS for the game and DLC codes. Today I was contacted by the same guy who made all the promises (while his manager was standing right beside him the night before). He told me I could no longer have my pre order and he didnt know he couldnt do it and made a mistake. He offered me nothing to make it right and told me sorry im out of luck. Problem #1 your system allowed him to input a preorder he supposedly should not have been able to do. Problem #2 You train your managers to never give anything for THEIR mistakes. Problem #3 Just because your selling entertainment and games your people operate like their hands are tied when they make mistakes that affect their customers. Problem #4 The manager told me I should be good to do my preorder all the way in to next week. The games release date is 11/18/22. I want the physical copy of the Pokemon Scarlet and Violet game on release day as I was promised and I have proof that it was promised to me with the receipt I received. Its sad to me that this company can take my money for years and when they mess up royally there is no compensation. If my problem is not address I will discontinue my business with GameStop and do business with a company that stands by their word and who holds themselves accountable for their mistakes.

Experiencia fantástica: Have good tasting hamburgers you should try the double burgerrrrr

Experiencia positiva: Standard gamestop.

Experiencia fantástica: Best place to find what you need

Experiencia fantástica: Very helpful staff

Experiencia fantástica: I've been a GameStop Pro Member and customer for over 13 years And always have a good experience when I go. The employees are always pleasurable to talk to and are knowledgeable in video games in general! I will continue to give my business to them for my gaming needs!

Experiencia positiva: The owner in there looks like a nice person but I give it a 4 star store instead of 5 because 1. Most of the amiibos in there are Zelda: age of calamity type amiibos which most people didn’t care much tbh in my opinion and 2. There’s just a few wireless pro controllers.

Experiencia fantástica: I love thus place

Experiencia fantástica: First time today in this location. I will now make sure that this is my go to store, even though it’s an extra 20 minutes out of the way for me, by far it’s the best shopping experience I’ve had in any GameStop location. Your employee Mark was extremely helpful. Quick to answer any questions and help guide us through the store. Just stopped in to look around and kill time, yet ended up spending $100 on a game and Funko pops. Only issue I have had lately with any GameStop is the reduction in the selection of Funko pops. They used to always have a huge inventory and lots of variety, but all the stores locally have drastically reduced the inventory. I’m sure on line has a larger selection, but I like physically searching through all of them, being able to pick which ones I really liked. But back to my rating, just wanted to say Mark is an awesome employee, and definitely makes your shop better than all the rest in the Lee County area

Experiencia fantástica: One of the best Gamestop stores I've been to. The associate, Dylan, was very helpful and knowledgeable. I'll definitely be back to this location in the future! Thanks!

Experiencia fantástica: Amazing Shop

Experiencia positiva: Game store

Experiencia fantástica: Gamestop online botched my order, so I went to the store instead. Assistant Manager Matthew was extremely knowledgeable amd honest in helping me choose the right products for my Nintendo Switch and Xbox. The next time I need something I will drive out of my way to shop from this store. Thanks Matthew!

Experiencia fantástica: Good service very informative workers and great prices.

Experiencia fantástica: Mark was very friendly and helpful. It was my first time being in this location and it's now my go-to GameStop.

Experiencia negativa: Needs to go out of business

Experiencia fantástica: I went to Gamestop last night around 815 i always feel bad going somewhere right before they close. I went to the Gamestop on Del Prado to trade in my 3DS & they sent me away because it didnt have the update Gianni i believe his name was went above & beyond last night. Helping me do the update & even using his personal hotspot. We need more people like him he wasnt giving up & was so helpful. Thank you so much

Experiencia negativa: Overpriced and understaffed. Staff more interested in each other than customers and product display/pricing.

Experiencia fantástica: Very knowledgeable and friendly staff. They are passionate about gaming and really patient with answering questions and doing price checks. I was there for a while and got a chance to hear many customer interactions. The staff was impressive.

Experiencia positiva: Typical Game stop. Staff was super helpful

Experiencia fantástica: Good selection, well organized and friendly staff

Experiencia positiva: Bought 4 PS4 top games (pre owned) for only $20! Very kind shop staff

Experiencia fantástica: L os mejores en fort myers

Experiencia fantástica: Good store

Experiencia negativa: Worse customer experience ever. Shame on owner for management's lack of people skills.

Experiencia fantástica: Best place to buy all your gaming supplies and the people that work here are really amazing they are so friendly and they will always tell you their experiences with the games in the store before you even buy them.

Experiencia fantástica: One stop shop for my bf

Experiencia negativa: Did not want to exchange a game I purchased the same day with receipt. Went to another gamestop and had no issues. Terrible staff

Experiencia fantástica: The staff at this location are so nice. Especially that gabe guy. Hes a cutie.

Experiencia fantástica: GOOD PRICES GOOD SELECTION

Experiencia negativa: I went to get the new game kingdom hearts something for my boyfriend when he called in earlier today and asked if I could come in and pick it up for him since he'd be at work even though it was a different store than the one he pre-ordered it from the manager Austin said that it was possible and that everything would be fine. So I go in freezing in a line waiting then I get to the register and Amy or whatever her name was red head older woman says I can't buy the game for my boyfriend because he didn't come in previously (when he couldn't have thats why he called instead) in person to say it was okay for someone else to get it. I was on the phone with my boyfriend this whole time and had his game stop card and credit card..Amy is not good at customer service because as she saw I had the phone number of the store that my boyfriend gave to me just in case and his cards to get the game while on the phone with him!!! I don't know if she didn't like me or what the issue was but if the manager Austin says it's gonna be okay and there won't be any issues then Amy makes it a big issue there's something wrong here. I am not happy and will never go to this place ever again don't even wanna do busisness with any of their stores. This game stop needs work with their customer service and maybe some cultural training too.

Experiencia positiva: Always a welcoming atmosphere alone with helpful knowledge from the associates

Experiencia positiva: The sales staff were busy with something behind the counter. When I got their attention they were helpful.

Experiencia fantástica: Alexander and Austin were very helpful. Always a pleasant experience at this location.

Experiencia fantástica: Too pricey. Don't want to be the guy that leaves the bad review, though it was a little to expensive for my taste.

Experiencia negativa: Always encouraging you to preorder the next AAA title with yearly installments. No thanks

Experiencia fantástica: Best service out of all the GameStop around this area ! I recommend this location ! The guy at the cash register is what make this location great his name is ( Alex ) he never gives me no issues and he’s very knowledgeable about his video game !

Experiencia positiva: This Gamestop is pretty good, even though it may not always have what you're looking for, the employees can order what you'd like. Very helpful and friendly workers, as well as the manager.

Experiencia negativa: Staff is incompetent. I bought insurance for my playstation 4 and the playstation was storm surged and now they want to charge me because the 500gb was discontinued but when I bought the warranty they told me it would be replaced no problem.

Experiencia fantástica: The store is managed better

Experiencia fantástica: Took my daughter in for an older animal crossing for the wii. The guy working was extremely nice and very helpful. I even bought an extra game and controller.

Experiencia fantástica: Great sale on video games and systems

Experiencia fantástica: Guys there knew what they where talking about and really friendly. Easy and fun to talk with about upcoming games and old games to.

Experiencia fantástica: Josh was awesome so nice helpful helped me and son ....he made a friend for life.. I wish all stores had this customer service ... thanks thanks

Experiencia fantástica: Always helpful staff

Experiencia fantástica: This is a great location. The staff is so incredibly helpful even to my young son. They always have suggestions and answers and if not they find them right away. Love coming into this Gamestop.

Experiencia fantástica: The helpful staff helped me make my family's Christmas extra fun.

Experiencia positiva: After working with staff I feel to old to be going. Frendly but bright eyed.

Experiencia fantástica: People were friendly, found what I needed

Experiencia negativa: Never pre order anything from this store. They will tell you they called you to say it arrived and that I never called them back within 48 hours (even though it's a business phone) so they sold it to someone else (their friends or themselves).

Experiencia fantástica: Big fan of this location. Great service. Staff is always helpful. Just a great level of consistency that does a good job of justifying there still being brick-and-mortar game shops.

Experiencia fantástica: Good service and knowledgeable employee's

Experiencia positiva: Every time we visit, we find someone friendly and willing to help. Unfortunately, so does everyone else because there is usually only one person working. Do a better job at staffing this store so we don't always have a long line.

Experiencia fantástica: This place usually isn't busy, and the staff are friendly and knowledgeable about their products.

Experiencia positiva: Standard Gamestop, cluttered.

Experiencia fantástica: Josh is awesome with customer service! Cool guy. Wont go in unless josh is there

Experiencia fantástica: Great staff! Always helpful!

Experiencia fantástica: Spoke with Josh , Exellent customer service and extremely informative and kind ...

Experiencia negativa: I buy infinite warfare to try it and when I checked back in the just give me 25$ when I pay 60$ for the game

Experiencia positiva: It was alright other than the fact that I was trying to check out and then the guy just left for like 10 minutes.

Experiencia fantástica: I prefer this location in Cape Coral because the people there really talk to you and can help you with your gaming needs. I drive the extra distance to go to this one.

Experiencia positiva: Their prices are hit and miss. But I hate more then anything they open and break the seal of every software they sell you. Technically its used product selling it with open or broken seal. Doesn't matter if was previously sold or not. I buy there at absolutely last resort. They should put covers out on shelfs and give you a fully sealed product when you ask for it. Also they are true con artists with what they pay people for their trades. Only reason i give 3 stars and not 1 is because the staff is always friendly and excited about games. They are not afraid to chat and treat you right.

Experiencia negativa: Why pay 60 dollars for a 120gb hard drive when the 320 is the same price and only get 9 dollars in cash for both.

Experiencia fantástica: Knowledgeable staff, mature and unbiased with a wide range of genre experience. Clean and well-stocked.

Experiencia fantástica: Excellent location. Great customer service