GameStop

Experiencia negativa: Do not come to this location. Go to ANY other store. I wanted some controller extenders, and saw cute Minecraft ones in the PlayStation section that I liked. I have an Xbox controller. I did research, for some reason only looked at one website that said they would fit. Should have done for the research , that's my mistake. Went back to return the item less than an hour after purchasing. Apparently They have a line on all receipts saying 'only unopened products are eligible for return within 15 days of purchase.' ALL gamestops accept returns of any kind as long as the item isn't broken or damaged. The support agent i was on the phone with will be flagging this location. Should be getting a refund or store credits soon, just completely do not agree with this locations practices. I've been to many gamestops, and returned many opened products throughout my life growing up, and have never ran into this issue. Poor practices. Terrible location.

Experiencia negativa: Jeeez I should have read the reviews first. Just completely incompetent staff. The girl with the mustache told me if I was selling my Xbox series x I would get $250 but really that was in store credit. She also neglected to tell me the Venmo would take 24/48 hours. Just awful never again

Experiencia negativa: I would avoid buying used controllers from GameStop. Their testing process clearly isn’t reliable. I traded in a PS5 controller that had stick drift, and the employee couldn’t even detect the issue at first—it took a few minutes before it finally showed up. That already made me question how thorough their testing really is. Then I was given a replacement controller, and it didn’t seem like it was properly tested before being handed to me. I took it home, and it had just as much stick drift as the one I traded in. What’s frustrating is that this isn’t even the first time I’ve had this issue here. The same thing happened to me last year with a Nintendo Switch controller. Overall, it feels like their system either doesn’t catch stick drift well or the controllers aren’t being checked carefully enough before resale. I’d recommend going with a new controller instead of used if you want to avoid the hassle of multiple trips and defective products or just avoid this GameStop entirely.

Experiencia negativa: I just called the store about the Switch 2 Tomodachi Life game, and whoever answered the phone responded in a quick, rude manner, saying they didn’t have the game. When I asked if she could check whether other GameStop locations might have it, she said their system was broken, but she continued to speak to me in the same rude way. I understand that the store may not have the resources at the moment, and that’s okay, but what wasn’t okay was how I was treated over the phone. I hope she has a better day.

Experiencia negativa: Terrible customer service very unknowledgeable and lazy

Experiencia negativa: Waiting in line while one associate is assisting a customer and another is dusting?

Experiencia fantástica: Cool pop figures

Experiencia negativa: The associate with the redhair was extremely rude. We were trying to buy a PS5. We would have been the last clients of the night and she just told us to get out. We will be buying our system from a competitor instead.

Experiencia negativa: Take your money and business elsewhere where this place is a joke haley has a bit of a attitude it’s okay tho I’ll be calling corporate sooner that later I should be able to return or exchange something I just purchased yesterday!

Experiencia negativa: PSA if you decide to buy a refurbished item from GameStop, make sure you buy the extended warranty. Stupidly, I did not buy the extended warranty on an Xbox elite controller because in my mind it should last at least a year, nope less than 4 months and no recourse. I have been loyal customer for years and it’s unfortunate they do such a shoddy job refurbishing the items that they resell. Definitely will not be buying any refurbished items from them again!

Experiencia negativa: Haley blew up at my younger brother and would have had a full on meltdown if I hadn't stepped in to diffuse the situation. If you can't handle your emotions, you should be fired.

Experiencia negativa: This is so ridiculous, I just put serious thought into typing this last response, probably 30 minutes just to make my point clear. But just like the fact that they couldn't get a store employee to answer the phone for the 2 hours (just like this they probably set it up so longer remarks can't be posted bc my last message I was talking about would not let me send it, Even after copying the message then erasing it and doing it all over again from scratch four or five different times and it still wouldn't let me post it) I called off and on, nor being in the parking lot. Seeing no customers in there and then calling and watching the people in there. Not even look at the phone. This is by far not a one-time occurrence and the last 2 to 3 years at this location has been a nightmare of an experience, definitely can't be a franchise location because they would have already had to close up the shop due to the way they treat customers and seem to run a business. The worse. I'm done, but if anybody at corporate wants to give me a call or shoot me an email regarding this matter, I'd be glad to speak to you about it. PS y'all need to go hire a bar manager, in front of the house restaurant manager, an executive chef or even just a bartender, to work at and run y'all's stores. They are not scared of hustle, in the life they live has to be about customer service or they'll typically go home broke! Meaning it's in their blood, unlike some of the pieces of work I've seen here at that Carrie store as of late. I will say the Apex and two Raleigh stores I've been to haven't had that problem though. Phillip K

Experiencia negativa: I want to report that I was killed by a hacker in a ranked game, I saw a man flying with a car and then I got a network error because he crashed the server. I had already been pushing for 5 hours and got so much but I got through. That much percentage was lost. I also want to report that cars and fists and nitro need to be nerved because this ruins the game. I really liked Fortnite until this. This really cannot continue any longer, please do something otherwise I will sue you for 5000000 euros.

Experiencia fantástica: Buena atención al cliente y un ambiente tranquilo

Experiencia negativa: Horrible customer service no greeting at all. No welcome feeling and on top of that had every intention of spending money tonight and both associates were gaming on their phones. Neither looked up at us or acknowledged us the entire time if you nee proof check camera at 637pm 7/15/25

Experiencia fantástica: Samuel is awesome. Deep cleaned the pre owned PS5 I purchased and helped me tremendously. He was pleasant and engaging to talk too. Definitely will be coming back here when I shop for games

Experiencia negativa: This Gamestop is always a mess. But lately it has been getting much worse. Yesterday I went to pick up my preorder of Yu-Gi-Oh Early Days Collection but they hadn't even ordered it. It came in today so I went to pick it up. While I was there I tried to buy three games since there was a buy two get the third free promo deal. I decided on Red Dead Redemption 2 as one of those games. The case was on display but when I went to buy the game he did not have it.

Experiencia fantástica: Always love going here, especially with my kids, for Pokemon cards. Ryland (maybe misspelled hah) was really helpful in picking stuff out and making sure I knew what was on sale. Really good experience, I recommend this GameStop.

Experiencia negativa: This is by far the worst experience I’ve had at a GameStop. Do not buy used equipment from here, especially without a warranty. I now need to return a 3rd time within 4 days to exchange equipment that just doesn’t work. All I want to do is play PS5. How is it this difficult? There’s no quality to the used equipment from here. I’m getting a really bad feeling about this store. I guarantee they won’t do anything to help either.

Experiencia negativa: 13 dollars for crew motor fest with working codes no scratch I hate them

Experiencia fantástica: No comments..

Experiencia fantástica: Came in 30 minutes before close to pick up a wireless controller for my battlestation in my new house. Devon helped me out despite us both being exhausted and me not really knowing what I was looking for. Dude even showed me the dusty secret drawer of 360 games just to see if there was anything I'd like. Friendly, awesome service. He deserves respect.

Experiencia fantástica: My wife and I have gone into this location several times. Initially, I was very uninterested in going in as my experience at most GameStops has been less than desirable (snooty employees, uncomfortable atmosphere, etc.). Sebastian has taken the time every time we come in to ask us what questions we have and to help us locate a specific item or think through what would fit the description of what we want— even if we don’t know exactly what it is at the time. This has become a fun place for my wife and I to visit and this is thanks to the stellar customer service we have received each time.

Experiencia negativa: So I guess hours of operation don’t mean anything

Experiencia negativa: Employee rushed me out of store and I haven’t even been in there 5 minutes. All because he was hungry. When I first walked in he could have said something more polite that he was hungry but instead he’d rather have a unseen fit (meaning the customer didn’t see him) with the customer in front of him trying to pay. Need more staff or another actual employee who puts customer first for another 10 or 15 minutes. I mean it is YOUR job. Js

Experiencia negativa: Severely disappointed that Scott the Woz no longer works at Games on a Shelf

Experiencia negativa: Young Men that works there was so rude not only to me and my wife but when we left their was another customer outside that was beyond upset with him. He should not be working there....no customer service.....also was bragging about taking advantage of a young boy that was trading his games. Rude and scammer.

Experiencia negativa: Closed 10-15 minutes early, employee got aggressive when we asked about the time. Extremely rude.

Experiencia fantástica: Great customer service. Extremely helpful.

Experiencia negativa: Store was a mess, which, I get it......You're busy at Christmas, whatever, fine. My warning to future customers: If you call this store to hold a game for you, don't expect it to actually be there when you arrive. I was only 20 minutes away and they sold the game I had just called and reserved before I could get there.

Experiencia fantástica: Cool dude

Experiencia fantástica: Great store. Well kept. Knowledgeable rep at the front.

Experiencia fantástica: Initially came just to browse, ended up leaving with 4 PS4 games for cheaper prices than any Black Friday sale could ever offer! The workers there were extremely nice and helpful with my questions. Easily one of the best GameStops I have ever been to!

Experiencia fantástica: Held a toy for me and matched the online price, great experience!

Experiencia negativa: Place is unprofessional. Especially when the STORE MANAGER TROY, has his girlfriend with him behind the counter hanging out and he isnt helping customers in store. Would never stop by this store again

Experiencia positiva: While they didn't (as suspected in advan cc e) have many Wii games, they did have a large selection of Switch games. Clerk was welcoming and guided us to the tight section(s) of the store for each respectfully.

Experiencia fantástica: Stopped by this store to checkout the games and PS4 pro. Talked to TROY and it’s refreshing that people like him exists. He navigated me through the entire process gave me couple of options and gave advice which consumers never finds out about. This location is blessed to have good employees like Troy. Will be coming back soon.

Experiencia fantástica: The staff member that was there was very knowledgeable and friendly. He was able to recommend games based on what I was looking for and I loved the games he suggested after getting home and playing them. They have a good selection of games, accessories, and apparel.

Experiencia fantástica: The staff is great and very knowledgeable and ther have some of the greatest stuff!!!!! .

Experiencia fantástica: Awesome customer service!! So helpful 5 stars

Experiencia fantástica: Great customer service

Experiencia negativa: Over priced. Even for used games

Experiencia fantástica: I think his name was nick he was very funny and helped out alot

Experiencia negativa: Very poor service

Experiencia fantástica: Great and friendly staff! Highly recommend.

Experiencia fantástica: Great store! Great Customer Service!

Experiencia fantástica: Zac was probably the friendliest employee I have met. He was very informative and had an exceptional personality. It came up in conversation that I had recently moved, and he welcomed me to town as I left. Outstanding customer service!

Experiencia fantástica: Had a great time

Experiencia fantástica: I hard place to find a PlayStation 5

Experiencia fantástica: They were sold out of the controller that I was hoping to buy, but the staff recommended another one that is just as sexy. Friendly service too.

Experiencia negativa: Terrible not on same page didn’t know what they had in inventory stood around for 15 for them to say that don’t have it terrible customer service

Experiencia fantástica: Jodi, Zack, Corey and Nicola were all awesome. Everyone was very kind and helpful. Nicola greeted my girlfriend and I with positive energy and helped me find what I was looking for, Jodi assisted my girlfriend and she also liked my hair pick lol! Corey was the main man who rang me up and got me resubcribed to my Power Rewards membership. He also made it so I could save a few dollars on my purchase. Zack didn't help is directly but I noticed he did a stellar job with the other customers. All in all, I want to thank the entire team today for their amazing customer service. I live in Maryland but here in North Carolina, they do what they do well.

Experiencia positiva: Great people....very knowledgeable and helpful.

Experiencia negativa: I went in to pick up a game, which should have taken me less than 5 minutes. Instead it took me almost 20 minutes, but there was only one person in front of me. The sales person was attempting to sell all kinds of warranties and accessories to the girl in front of me who was obviously uncomfortable and just wanted to take her switch and leave. Meanwhile, the manager was standing there and another employee came up to the front but apparently neither could be bothered to check me out. When I finally get to checkout, the sales person put a warranty on my game without telling me and when I looked at the price I had to tell him to take it off. That is deceptive. They should always ask before just including it. Also, one of the employees was sitting in front of the store smoking when I entered the store. That is gross. Have your employees stand out back and smoke if they want to there, not out front where customers have to breathe it in to get into the store.

Experiencia fantástica: Got a series x preorder here so 5 stars

Experiencia negativa: Incompetent staff. 10/10 would not recommend going to this location. Refused to price match their own website, despite having various other locations do so in the past. Continuously helped other customers who had just walked in, ignoring those in line and at the counter. Manager was also absent and unhelpful. Don't waste you time here, it's worth the drive to any other location. Only giving one star because it is the minimum rating to leave a review.

Experiencia positiva: Not buying games right now. And no xbox controllers

Experiencia positiva: Normal game store

Experiencia negativa: Middle Schoolers First Pawn Shop. But with Funko Pops. So, worse than an actual Pawn Shop.

Experiencia negativa: Would not offer a full refund because the cellophane wrapper was missing on a game that had never even come out of the box. Bought as a gift and the kid that got it tore off the plastic immediately as children do, then said I'd gotten the wrong game. When I tried to take it back, they docked my refund, claiming there was no way to prove that the game had never been played and wouldn't give a full refund as a result. BS policy if you ask me. I understand it for people who use GS as a glorified game rental service, but that wasn't at all my situation.

Experiencia positiva: Store stank of cigarette smoke coming from the back room. Couldn't wait to get out of there.

Experiencia fantástica: Buen servicio

Experiencia positiva: This place was very help full and also was willing to help me of something I purchased and they are willing to take it back even though it didn't work for link's awakening game I bought an amigo

Experiencia fantástica: Henry was so helpful

Experiencia fantástica: Alex is awesome!

Experiencia fantástica: The manager here is really good he's very considerate and takes the time to listen to people thank you so much for helping me out I do appreciate it very much.

Experiencia positiva: Staff was very friendly and helpful. Good recommendations from them were helpful in making decisions.

Experiencia fantástica: Very nice staff.

Experiencia fantástica: It's the only place I Love to by my games and accessories at this store for all of my game systems

Experiencia fantástica: It has some good gift cards ..... I bought 5 Roblox gift cards

Experiencia fantástica: Very kind workers

Experiencia fantástica: Good customer service, did some trade-ins for a switch with no issues

Experiencia fantástica: welcome back to kek or cringe today gamestop is on the chopping block first of all it sells stuff other than fortnite so thats -10 kek points and on top of that i see anime people so -100 kek for that. all in all this place real cringe not one kek at this establishment

Experiencia positiva: Very nice staff. Cluttered store. Did you know they dont want to take back unopened games? Just used ones. Didnt know that. But, very nice and big selection for my kids to choose from. Definitely a young person's store!

Experiencia fantástica: Great inventory. Great deals!

Experiencia fantástica: They over ran the market and trampled other video game businesses so I dont have an option.

Experiencia fantástica: Went by GameStop at Centrum @Crossroads, bought a used Switch and pre-ordered the upcoming Link's Awakening game, the clerk Alex was a huge help, got me set up right away and was very helpful. Staff here is always quick and attentive, definitely a good experience, worth stoping by.

Experiencia fantástica: My favorite Gamestop in the area. The manager is a really nice guy and his employees are always nice to chat with. Everyone at this store knows what they are doing.

Experiencia fantástica: Alex was amazing. Helped me decided between purchasing Xbox One and PS4 with unbias opinion and able to compare and contrast the console. Ultimately I did not buy a preowned console at this store purly because I was looking for a specific PS4 model number once I decided I was going with the PS4. Ended up buying the console just around corner at a different GameStop. 10/10 will go out of my way to talk to Alex in the future.

Experiencia fantástica: Good people

Experiencia fantástica: Best customer service!

Experiencia positiva: Great GS... for a Gamestop. Friendly and not snooty as some may be. Standard price points for a GS. Otherwise... Its gamestop. Yupp.

Experiencia negativa: Worst customer service ever! First time I came to this Gamestop, they "accidentally" misplaced my online order which required me to wait almost an hour for them to figure out what happened to the order. Second time (and last time) I walked in today at 0950 after dropping off a package at the UPS Store and the guy screams from the back "we're closed" as if I was suppose to realize that with the door being unlocked and appearing that they were open for business. Save time and just go to the Gamestop in the mall.

Experiencia fantástica: Friendly and helpful staff

Experiencia positiva: There's always a little bit of a wait but I soak pretty much always get what I'm looking for and generally find some cool figures, posters, and t-shirts while I'm there

Experiencia fantástica: I love this location. The staff here has always been very helpful.

Experiencia fantástica: Helpful employees.

Experiencia negativa: Most of the games here are over priced, especially for how much they pay for games purchased by the company.

Experiencia fantástica: Always friendly

Experiencia positiva: I do not agree with Game Stop Corporate's business structure, however this is the best place to do pre orders on games you truly care about. The people at this particular location are friendly and knowledgeable.

Experiencia fantástica: Excellent customer service!

Experiencia fantástica: Nice place to pick up new and used games.

Experiencia fantástica: Best place for gamers

Experiencia positiva: Ok place. If your looking for games and don't want to wait for Amazon or Bestbuy definitely come here. Just don't come here to trade in anything...that's for any GameStop I suppose.

Experiencia negativa: A mixed bag when I visited this store today. Got a great deal on games with friendly customer service and helpful employees. However, when it came time to check the employee said after the transaction was completed "that will be 40.11 with the three games and disc protection." I never mentioned I wanted the protection, nor did he ever ask if I wanted the disk protection ... the extra $6.00 was just added to my total! 20% of my purchase! This led to me awkwardly asking the employee to remove the protection, leading to a twice as long transaction and a frustrated line behind me. I don't know if this is a GameStop policy or a store policy but on the off chance that it is a store policy, seriously stop making your employees sneak unwarranted insurance on your products... seriously. This is slimy and honestly a crappy bow that was thrown on top of what was otherwise a great experience at your store. You have a great staff, don't make them do shady stuff like this.

Experiencia positiva: Good selection of used games.

Experiencia fantástica: Staff is very friendly and they have a great selection of games.

Experiencia fantástica: Staff is always helpful and knowledgeable, reminding you of any promotions and deals.

Experiencia fantástica: The guy working there was awesome

Experiencia fantástica: Really friendly staff always answers my questions patiently