GameStop

Experiencia fantástica: Mike R. has been great. He’s been phenomenal. I’ve been coming to this place for almost 6 years. Highly recommended.

Experiencia negativa: If you want a reminder of why physical retail is struggling, look no further. It took two days of calling just to get someone to pick up the phone for a simple question about the current PS5 trade-in promo. I was ready to walk in and sign up for a Pro Membership specifically to take advantage of the $420.69 ps5 trade-in offer, but the employee essentially pushed me away. Not only was he confused about the requirements/promo as a whole, but he literally told me "not to worry about it" and suggested I shouldn't bother with the trade-in at all as the ps5 just went up in price. When a store employee works this hard to convince a customer NOT to come in, you should probably listen to them.

Experiencia negativa: I came in because they had the switch 2 in stock online, and they did have it! I was happy and bought it, but the customer Service is terrible. He kept asking me if I wanted to buy anything extra, I politely declined, I don't need any accessories or physical copies of a game right now. I also like to buy them on Nintendo store. He says to my face "Okay then I don't know what your gonna play then". I understand wanting to upsell products as it looks better on the associate and company, but the comment and overall rude interaction was just unnecessary. I couldn't wait to get my switch and get out... He also didnt offer to put my switch 2 in a bag, he just put the box down on the counter and walked away.

Experiencia negativa: The staff is always so unenthusiastic, always give me attitude, and never make me feel welcomed, up until it comes to upselling a membership, warranty, etc. lol

Experiencia negativa: Placed an order at 10am for pickup for one game. Came in at 4pm and they ask me if I revived the email saying my order was ready. Told them no, but i had been 6 hours. The said to me “it’s not ready then” with serious attitude. 6 hours to fulfill a 1 item order is insane. The game didn’t even end up being in stock. Waste of my time and the workers need to learn how to do their jobs. I worked at a retailer for 4 years doing BOPIS. We had to complete all orders in under 2 hours. There’s literally no excuse.

Experiencia negativa: Placed an order for pickup, went to pick it up and was told that the game was not in stock and the order was cancelled, but I never got a cancellation email or message.

Experiencia fantástica: Amazing staff

Experiencia fantástica: Came in to see about trading in my VR headset. Mike went above and beyond with customer service and making sure I was satisfied with my purchase. Kept me under the amount I wanted to spend on the upgrade to PSVR2 and taught me things I wasn’t aware of ! Will be going back to mike every time

Experiencia negativa: Never open at the time they have posted. Have to wait every time

Experiencia negativa: These guys dont let any customer in even if its really urgent are needed closing before 30 mins

Experiencia negativa: Redirected to multiple locations upon asking for a singular game, multiple hours driven with no game given

Experiencia negativa: Never answer the phone and so slow. Don’t know how to manage having more than one person in the store at a time

Experiencia negativa: The stuff are extremely slow and they do not care about anyone’s time. There is usually just one person slowly doing her/his job as if we have infinite time in the world. As someone who worked at GameStop for over 4 years, this is very sad to see. I used to run 2 transactions at the same time to get people in/out quick.

Experiencia negativa: Used to love GameStop. But this is insane, they are selling trading cards higher than even scalpers are selling it for. Whoever is in charge of pricing is the reason I will never shop at any GameStop again

Experiencia positiva: Great service

Experiencia fantástica: ⭐️⭐️⭐️⭐️⭐️ Outstanding service on Black Friday I want to recognize Mike, the manager at the Shops at Grayhawk in Frisco, TX, for providing absolutely exceptional service on Black Friday. Even with the huge crowds and constant rush, Mike stayed calm, organized, and incredibly attentive. He was not only helping customers on the floor but also coordinating staffing across multiple stores, making sure every area ran smoothly. You could see his leadership in every part of the store. No matter how busy he was, he still took the time to answer questions, offer help, and make each customer feel taken care of. His professionalism and positive attitude made a noticeable difference during one of the busiest shopping days of the year. It’s rare to see someone handle that level of pressure with such grace, dedication, and genuine customer care. Mike truly sets the bar for what great service looks like. Thank you, Mike, for making a chaotic day feel smooth and well-managed. Your hard work did not go unnoticed.

Experiencia negativa: Pokemon restock purchase limit per customer is too high. Waited an hour for no reason while people before me got 2 ETBs, bundles, and tons of packs... On top of all that prices went up over MSRP so GameStop is basically operating like a scarier scalper!

Experiencia negativa: I can't stand a business that can't open up on time with their store hours.... if you dont care why should I?

Experiencia fantástica: Great service so kind so many good things to buy and see

Experiencia negativa: Kinda sad that they refused to sell a console that was behind the glass. Asked about a Xbox one for my son, the gentleman that was helping us was hesitant to open the box to see what color the controller was. The other guy decided to check it for us and saw it was the standard white controller. The one in the glass had gold buttons and looked cooler. My son wanted the gold button variant and they refused to sell the console. Little unsettling to tell a 5 year old boy you can’t have a particular item that is on display due to the staff not wanting to go thru the extra steps to package up the console. I wonder why gamestops are closing down. ¯\_(ツ)_/¯

Experiencia fantástica: You need a game? These are the people! Always willimg to gelp and get that next game going. Go see them!!

Experiencia fantástica: This GameStop did an awesome job with the switch 2 launch, communication to customers, pre-orders, line for those who didn't pre-order and the whole event. It looks like they have a great stock of video and some cars/board game items as well including mtg, Pokemon, etc.. will definitely be back.

Experiencia negativa: Would give this place negative stars if possible. I took my son there today. He bought a Roblox card which we took home only to find the code unreadable. Went back to the store about 15 mins after we left, they agreed it was unreadable but refused to do anything about it. Terrible customer service from Erica who apparently called her manager Mike who also refused to do anything. I'll try and avoid GameStop in the future and definitely this one.

Experiencia negativa: So damn slow!! Good lort I just need to buy a controller

Experiencia fantástica: Stopped by to get an Xbox Game Pass for my husband—fantastic customer service! The staff was friendly, and the service was quick and efficient. Highly recommend!

Experiencia fantástica: Buena ubicación

Experiencia fantástica: High quality, very clean and always happy to help

Experiencia fantástica: Good stuff helpfully

Experiencia fantástica: Customer service was good they had the games I wanted new and used a simple in and out

Experiencia negativa: The worse GameStop in Texas. They trade in machine they use to test systems DOES NOT work. They have a guy & short girl back there working they are THE WORSE employees I’ve ever dealt with. Both have 0 common sense. Come in at 8:58 to buy a ps5 after I just spoke on the phone with them. Get there and the guy watches me from window @8:58 a turn open signed to close after i literally just called. I will keep Complaining until something is done with these two. This is unacceptable wasted my time an my gas. I will be calling corporate

Experiencia negativa: Sold us a “used product” we replaced it twice because they claimed it was working the ps4 does not work , it turns on and off, and the controller never connects. DO NOT BUY USED PRODUCTS at this location.

Experiencia fantástica: Great place for accessories games remote controls always a positive environment even if something broke and you return it.

Experiencia fantástica: The staff here is super-duper helpful. Thanks guys!

Experiencia negativa: Bad customer service tried to return a game but they did not let us

Experiencia positiva: Good selection of games and gaming peripherals.

Experiencia negativa: I've been shopping at gamestop for literal decades. Never before have I been told "no" when asking to visually verify that I was purchasing the correct item. Until today. Stock can be wrong. Things get misplaced. I'm not asking you to hand it to me. Just hold it up so I can do a quick verification, especially when there are multiple variants of the item. Or at the very least, go look yourself. You have to pay first. For safety reasons. Trust me, it's back there. I shop in person so I know what I'm buying. Guess they want me to shop online same outcome, less gas.

Experiencia negativa: Please avoid this location!! This was the worst game stop experience ever. Erica has zero customer service skills. Always understaffed and difficult to get any help from the staff.

Experiencia fantástica: Informative staff. Quick service. No frills, just good quality game selection.

Experiencia negativa: Worst location ever! Only one employee working a d she had no sense of urgency. 45 min in line for 4 people is horrible.

Experiencia fantástica: Always a treat going into GameStop. They hire folks that know their stuff!

Experiencia fantástica: Came in to the store to buy some games for my kids since they are sick and going to be staying home for a while. I went ahead and grabbed some brand new games and went to check out and the store clerk Erika told me that they had those same games for sale as “pre-owned” for cheaper. She went out of her way to save me some money and I really appreciated the customer service she provided. Thank you

Experiencia fantástica: Mike is awesome and helped me out tremendously. He was very knowledgeable, friendly, and really showed he cared. I had many questions for him and he took his time to help me out. I really enjoy going to this store because of all of the options available and the kind staff. I had several trade-ins and Mike went out of his way to assist. I will definitely continue to go back to this store and highly recommend it.

Experiencia fantástica: Real friendly and helpful store, was helped by Adam with my pre order. Fantastic service

Experiencia negativa: I felt sorry for the cashier. He appeared to be only one working in store and a couple was through with their transaction but continued chit chatting while customers lined up to pay. It is not bad customer service to ask them to step aside, let them get customers checked out and then they could continue the conversation. Staff needs better training and really there should be more than one person in store to assist.

Experiencia negativa: Completely ignored by the cashier. leaned against the counter facing the lobby on her phone my entire visit, even when I went up to her she wouldn’t break away from her phone. So tired of supporting a company that consistently treats me like garbage.

Experiencia negativa: I have been calling and they never answer the phone

Experiencia fantástica: Good place shop

Experiencia fantástica: great selection of games and controllers, always spotless and the staff are always so friendly and welcoming :) very satisfied

Experiencia positiva: Gamestop sells games, video games, kinda pricey in my opinion but sometimes they have sales, another down is the membership plan, I mean it's good/bad, my last month I decided not renew my membership but apparently you can't use the last month coupon, unless you renew the membership, that's a bummer, but you can save 5 dollars monthly, it's up to you.

Experiencia negativa: They never answer their phone. Tried calling to see if they had the game we are looking for in stock before making a 30 min drive to the store.

Experiencia fantástica: Staff is always kind and helpful.

Experiencia fantástica: Went in with my wife tonight looking for a Nintendo switch game. Ryan met us with a smile - super personable and gave some great suggestions. His customer service was on point and he did a great job helping us out.

Experiencia fantástica: Great customer service !

Experiencia fantástica: Great location - staff is friendly and always helpful.

Experiencia fantástica: Used Nintendo Switch Game

Experiencia fantástica: Went here to buy a nintendo switch. Kat was incredibly helpful and patient in a store full of customers. Can't wait to go get some more games!

Experiencia negativa: Does this place ever answer their phone? I’ve been calling for 3 day’s because of a preorder that should have been there 5 day’s ago.

Experiencia negativa: I had ordered a Nintendo GameCube adapter online on May 7 hoping it would be a 1st Party Adapter (as this listing was the Nintendo-branded Wii U one). On May 11, I ended up getting a 3rd Party knockoff adapter rather than the one that was listed. Even worse, I went to this store to return it, and they did not give me a full refund that included shipping, which is just great, as I lost $5, despite the inconvenience that GAMESTOP IS RESPONSIBLE FOR. Just another example of the GameStop scamming scheme right in front of my eyes. I would definitely steer clear of buying ANY GameStop product online, as it's a gamble for what you'd be getting, thanks to GameStop's poor, anti-consumer business practices. I feel sincerely bad for those who bought this but did not know or care to notice that they had been SCAMMED through and through. Utter shame for a corporation of this size to fail their customers time and time again.

Experiencia negativa: I went there a little after 4pm yesterday to pick up an online order and they were closed. No one answered the phone, are they still in business? ‍♀️

Experiencia negativa: Way to high slim pickings

Experiencia fantástica: Fav place to go, now leave me alone.

Experiencia positiva: Regular GameStop. Lady/ girl inside didn't seem too interested to help everyone in the store (i.e. younger kid). None of the previously owned games for Nintendo ds, but they are listed online.

Experiencia negativa: These nerds never answer the phone

Experiencia fantástica: Me encanta, tiene casi todo lo que necesitas para juegos, y regalos para los muchachos. Muchas gracias

Experiencia fantástica: Good deals and friendly

Experiencia fantástica: This GameStop rocks. Super friendly people (at least the 2 girls who worked there during my visit today). Super helpful with my headset return, no complaints!!!

Experiencia fantástica: Good store

Experiencia positiva: No old school games available for the Gameboy. Average stuff available like hot topic, but not as much.

Experiencia fantástica: I really like this GameStop because they're always so willing to help and find games at other locations if they don't have them here. Plus they're super knowledgeable.

Experiencia fantástica: Falta mucho

Experiencia positiva: Good prices and customer service

Experiencia fantástica: The guys working in the store are friendly and helpful.

Experiencia fantástica: Games!!!!

Experiencia fantástica: Hey I have a question do you guys have merry mint axe codes or if anyone knows

Experiencia fantástica: Great service! Very nice people!

Experiencia fantástica: Favorite Store in The World

Experiencia fantástica: This is the nest gamestop ever. The staff remember you and will make suggestions based off of the games you get.

Experiencia positiva: Not a great selection

Experiencia fantástica: Guy was super friendly and knowledgable. Patient to explain all the gaming details to me and my son. He helped us find exactly what we needed. And also gave tips. Store was clean and well stocked.

Experiencia fantástica: Love this store...

Experiencia positiva: Exelente lugar para comprar video juegos

Experiencia fantástica: I've never had a problem with this location, or others really.

Experiencia fantástica: Friendly staff

Experiencia positiva: Well organized and a friendly staff.

Experiencia fantástica: Very nice guys working here

Experiencia fantástica: Love all the game choices

Experiencia fantástica: Nice staff

Experiencia fantástica: Seemed cool to me.

Experiencia positiva: Great plave to get physical copy games and other products for nerdom.

Experiencia fantástica: Home store. Nice guys

Experiencia fantástica: Friendly staff and clean, well-stocked location

Experiencia positiva: Some of games are cheap, some of games are way high price.

Experiencia positiva: Very knowledgeable, didn't rush the experience.

Experiencia fantástica: Exchanged Call of Duty 4 for Red Dead Redemption 2 because Battlefield 5 is a better first person shooter game.

Experiencia negativa: Do yourself a big favor and order your stuff online, pay for it, and just pick it up. The store is a nightmare. It is small, crowded, SLOWWWW! The only redeeming fact is that I got my kids some cheap (used) xbox 360 games. But I'm never going shopping there again. But the selection for their age group (6-8 yrs old) was pretty poor. We managed to get 4, but that pretty much exhausted their supply.

Experiencia positiva: Walked in for a gift card for my nephews and walked out with a really cool deadpool beanie! Staff could have been more efficient and less self absorbed. But that doesn't stop you from looking at their wonderful selection of video games.

Experiencia fantástica: The guys who work here were very helpful!

Experiencia fantástica: Very friendly and knowledgeable staff, for someone who is a parent and has been out of the gaming world for a while now they are extremely helpful when making a purchase. I also firmly believe that GameStop employees in general take better care of gaming equipment when handling it because they really have a passion for games. I will always shop with GameStop for my needs especially this one.

Experiencia positiva: My son loves GameStop. He likes that it's a small shop just for him. They have some good deals on their used games, regular sales and clearances. We also like their warranty program. All of the locations are pretty much the same. Customer service is usually average. Items are pretty well organized on the shelves. If they don't have something in stock, they can check the other stores and let you know where it is... I don't remember if they pricematch though with other places? I don't believe so.

Experiencia negativa: Hate this place