GameStop

Experiencia negativa: Aniyah talked me into the insurance coverage for an xbox controller. She stated that if for any reason I needed to bring the controller in and exchange it that if a new one was purchased it would get replaced with a new one. As it happens this is not the truth, gamestop policy is to replace it with a used one. Elijah was awesome through out this process, other than his ear piece was to loud and i could hear his manager not being polite. So yes it does suck and the fact that this was the way you handled it is why I escalated this to the corporate level. Update. Cherry on top is the used controller is broken. The L3 button doesnt work. Yall got saved by the customer based and repaid them by treating them like trash.

Experiencia fantástica: Found some deals on video games

Experiencia positiva: Polite staff! Pretty owned controllers more than likely have stick drift issue that hasn't been fixed from the root. Better off springing for new.

Experiencia positiva: Smells like like strng nail polish.

Experiencia negativa: ⭐ 1-Star Review I recently had one of the worst retail experiences I’ve ever had between two GameStop locations, and I feel compelled to share what happened. I traded in three games and received $10.50 in store credit. I then purchased two games — one for $34.99 and another for $14.99 — using my own money. However, I was sold the wrong game for my console. When I went back to the first store, an employee named Shane admitted the mistake and directed me to another GameStop to exchange it. At the second store, things got worse. While trying to do the exchange, I witnessed a strong-arm theft — someone near me ripped something off the wall and ran out. This was extremely disturbing, and I felt unsafe and shaken. An employee named Jack was on shift, cursing and acting unprofessionally toward customers during the incident. Amid all this chaos, he gave me the $17 difference back for the correct game. Unfortunately, the game I was given was damaged — it had visible scratches, a watermark, and no insert — and it wouldn’t even work in my console. When I went back again (yes, again), Shane was now at the second store. I tried to return the damaged game and told him how upset and unsafe I felt during the earlier theft incident. Instead of being understanding or helpful, he dismissed my concerns and said he couldn’t process my return. Even though this all happened within one day, I was told I’d only get store credit instead of a refund — even though I originally paid in cash. This whole ordeal involved: • Two different GameStop locations • Three separate trips • A faulty product • Unprofessional employees • And a disturbing in-store theft I’ve been left with no working game, wasted time and gas, and a lingering feeling of being disregarded and unsafe in your stores. I’m still waiting for a proper refund and a response from corporate. GameStop — your return policy, customer service, and in-store safety protocols need serious attention.

Experiencia fantástica: People are friendly and helpful

Experiencia fantástica: Amazing staff. Great customer service and professionals. Atmosphere was clean and stocked and well organized.

Experiencia fantástica: I called game stop to resolve an issue with my kids PS5 Controller and the person that answered was literally so pleasant. He literally had the answer for all my questions. He told me to come to the store and I explained it further more , he looked up my account, plugged in my kids PS5 controller and he came up with a Solution. I didn’t feel rushed at all , Zach Please continue to do what you do, continue to smile and provide amazing customer service. It’s rare to find genuine & kind people especially in customer service. Not only did you make me happy but you made my kids happy Due to my protection plan I was able to get a new Controller for them. You’re awesome man!! Keep it you & I’ll definitely be back to see you Zach. Thanks once more❤️

Experiencia fantástica: Adam was awesome! best GameStop experience ever

Experiencia fantástica: Great group of employees here. Store manager is pretty cool, super engaging!

Experiencia fantástica: Adam was such a huge help in many ways when we came in looking for game the other day. We just got the Switch and wanted Mario Cart. Not only did Adam have knowledge on many games and items in the store, he went out of his way to make sure we left happy and with what we came for. Thank you again!

Experiencia negativa: I have oringnal Xbox 500gb guy told me 140 store credit 112 cash value I get there an another guy tell me 32 that's crazy this why I stop going GameStop.years ago there a rip off

Experiencia fantástica: I went in just to kill some time and left with a perfect game! The staff are so friendly and make sure to help everyone out. They are also so very knowledgeable, I mentioned my system and they were able to chat with me about different games and upcoming releases. Will definitely be going again!

Experiencia negativa: Store to be open at 11am. Been standing outside since 10:45 and it's now 11:10 and they are still closed. What's the point of saying you're open and yet you're closed. No excuse

Experiencia fantástica: So helpful

Experiencia positiva: Quick in and out.

Experiencia fantástica: The manager, Curtis, is awesome! Really good dude will help you out anyway he can. Not your typical gamestop!

Experiencia positiva: I hated parking for their place. I had order something online and the kid told me that it wasn't the store. But he quickly figured it out and sent me on my way. The toys were great here but more expensive then you can get online I think. But employees were nice, the store was clean, shaving customers. And sell stock. The parking is the real pain

Experiencia negativa: Honestly I've been in the area for all my life. This store use to be real friendly and helpful all the time. The past few times I've been in or attempted to go have been awful. Store manager is questionable, staff is rude with customers at times.

Experiencia positiva: Its Gamestop....nothing really to review! Lol! No for real the associate was friendly and helpful. Made sure i left hapoy

Experiencia fantástica: Staff was really helpful

Experiencia fantástica: Very helpful and super friendly. Love going to this store.

Experiencia negativa: Useless store now

Experiencia fantástica: I was very impressed he was very polite and very helpful went for one thing and left with 3, very good sellsmanship

Experiencia fantástica: Friendly staff and they gave me a excellent recommendation.

Experiencia fantástica: Great customer service

Experiencia fantástica: They honored the warranty I purchased on a game controller, no questions asked. My Grandson was very pleased.

Experiencia fantástica: Was hard to find ., But nice

Experiencia negativa: WORST Gamestop I have ever been to. They had 1 employee working who was brand new. Took 45 minutes to help 2 people in front of me, was on his personal cell phone answering calls, and texting. When I got to the counter with the Ps4 controller box I was holding for 45 minutes in line, he THEN decided to tell me they had ZERO in stock. When he clearly saw me standing there holding it and waiting THAT LONG. Terrible experience.. this establishment needs better management.

Experiencia positiva: The girl was super nice but the price are super high

Experiencia fantástica: Quick and friendly staff!

Experiencia fantástica: Very professional and knowledgeable!!!

Experiencia positiva: Always up-to-date in the latest video games and old school systems as well. Great on prices And customer friendly.

Experiencia positiva: Nice games and staff!

Experiencia fantástica: Amazing people

Experiencia fantástica: Good prices.. Good selection..

Experiencia fantástica: Superior customer service. Richelle processed an exchange for me for a faulty PlayStation 4 controller. She was extremely polite and courteous and got me a functional unit I'm extremely happy.

Experiencia negativa: Never visited this store

Experiencia positiva: At my time of visit the employees seem more in tuned with each other with chit chat. They were kind and polite just not focus with business. I would recommend listen to a full question before replying.

Experiencia fantástica: Nice staff clean store everything is nice and organized

Experiencia fantástica: Good selection of games and etc. Polite clerks. Highly recommended ⭐

Experiencia positiva: It's a gamestop.

Experiencia fantástica: Bought a couple of things, employees were great to talk to.

Experiencia fantástica: Nice knowledgeable staff. Clean organized store

Experiencia fantástica: It was cool and nice people

Experiencia fantástica: Great customer service, feels like family and very helpful. Knowledgeable of a wide range of game topics and will let you know if they have not played it

Experiencia fantástica: One of the best places to buy games. Very helpful and friendly staff.

Experiencia fantástica: Very Helpful & Friendly

Experiencia fantástica: Friendly cashiers and incredibly helpful. Searched for a couple of hard to find items, unfortunately were not able to find them. But have an excellent effort.

Experiencia positiva: Very curtious staff at this location that is no comparison to the customer service staffing in the evening hours of the TODD'S La. Executive Dr. store...

Experiencia positiva: Eh. Nothing that special.

Experiencia fantástica: Great costumer service

Experiencia fantástica: I like the friendly staff and good attitude. This is the Gamestop I frequent most often.

Experiencia fantástica: This game stop is goat

Experiencia fantástica: Great prices. Great people. Good for collectables and new releases. Poor exchange when turning in your used games

Experiencia positiva: Great staff who do their job. It's the first one who asked to see my I'd when buying a game. It's easy to find with games for ps4 and 3, xbox, PSP and Nintendo switch and 3ds. Accessories, used and new systems

Experiencia fantástica: Sales associate was very personable and very knowledgeable. Will definitely be going back!

Experiencia fantástica: The Gamestop associates are the best! They are always friendly and helpful.

Experiencia positiva: Not good service. It was slow yet we waited at the register 10 minutes while the one clerk walked around and the other stood talking to someone

Experiencia positiva: I had a positive experience at this GameStop location. The staff was friendly and helpful.

Experiencia positiva: Had what I needed. Friendly and helpful.

Experiencia fantástica: This place is the best GameStop around I love the people.

Experiencia fantástica: Always great

Experiencia fantástica: Always have what I want and the staff is awesome

Experiencia fantástica: Wonderful

Experiencia fantástica: Great customer service and helped with what i needed very quickly.

Experiencia fantástica: Great customer service

Experiencia fantástica: good store. Great people working there they're very well informed and give good advice about the games

Experiencia fantástica: Great customer service!

Experiencia fantástica: Marcus made my experience great

Experiencia fantástica: I understand that not all stores have the same items, but this stores employees go above and beyond to try top help you find any item that your looking for. They have even suggested other competitors.... I will go here first

Experiencia fantástica: My kids favorite store. They can stay all day the staff is friendly and if they dont know something about a game, very rare, they will get you the info needed.

Experiencia fantástica: Outstanding service.. Alwayd

Experiencia positiva: Polite and curtious. Checked invitory in back for availability

Experiencia fantástica: One of best places to get games.

Experiencia fantástica: I absolutely love this GameStop. Helped me choose the right headset for me! I had the Turtle Beach 50x recon which were terrible. Sound quality was trash and the mic stopped working after 3 uses. I got the AG6 and I absolutely love em. Great staff!

Experiencia positiva: Good place to get games at a reasonable price.

Experiencia positiva: It's a game stop nothing fancy. Bought a controller and it didn't work so I came back and they game me a working one.

Experiencia positiva: Great deal's

Experiencia fantástica: Great Store

Experiencia fantástica: A convenient location with friendly staff.

Experiencia fantástica: Employees are usually friendly and helpful. They have a variety of new and used games. They also buy electronics and cell phones.

Experiencia fantástica: An adult toy store...lol.

Experiencia positiva: We live here

Experiencia fantástica: Super friendly and helpful associate. That's a really good sale going on to. Great place to exchange your old games and systems.

Experiencia fantástica: New games, used games, even pre-order games, even a few fun toys! If you have a game console you should be a Game Stop fan!

Experiencia fantástica: This place is so lit

Experiencia fantástica: Great staff quick turnaround on orders

Experiencia fantástica: Staff is very knowledgeable

Experiencia fantástica: Great staff. Always has what I'm looking for.

Experiencia fantástica: It is a gamestop the employees are helpful but still it is a gamestop.

Experiencia negativa: Ehh they're ok but i was told that in order to trade in my perfectly working 360 slim with 250gb on it i needed to have a Wireless charger with a battery pack. That not cool considering a have 3 perfect condition wired controllers with the system

Experiencia negativa: This is an alright GameStop, the staff gave me a hassle over buying a game intended for persons over the age of 18 to give to my 17 year old brother. I am well over 18 and they would not let me purchase the game.

Experiencia fantástica: good cusomer serive in and out in 3 minutes