GameStop

Experiencia fantástica: Very nice atmosphere, and kind workers who understand tuff situation and provide resolutions. TV screen that plays video of recent games, there are cheap Pokemon cards for sale aswell. Awesome store!

Experiencia negativa: So rude. The two women in there are always talking to each other and when you dare to interrupt them to get them to do their job they're rude and act like they hate their job. Don't know why they closed the other locations out here and not this one. Sucks to see a local game store go so down hill just because of their employees. Not to mention the weird things they say/do with customers around. I don't think meowing at each other is very professional.

Experiencia negativa: I called and asked if they had something in stock they answered and I asked but before I could say more they just hang but and they were rude

Experiencia negativa: Horrible customer service. Took forever for the employees to acknowledge me as I stood at the counter where ALL 3 were standing. Gave wrong information over the phone and shrugged it off.

Experiencia fantástica: It was clean it was quick and they had exactly everything I needed for my game system

Experiencia negativa: Useless workers can't even answer the damn phone

Experiencia negativa: This guy named alex really bad attitude

Experiencia negativa: Says its open but its shut down drove for no reason

Experiencia negativa: "My experience at GameStop was really disappointing. The employees were unprofessional and seemed unwilling to help. I was treated disrespectfully, and the service was slow and confusing. It left me feeling frustrated and like the store doesn’t care about its customers."

Experiencia negativa: I called the store multiple times with no answer, so I went in person. The employees were rude and yelling, and one refused to sell me a phone because it was at 28% battery, even though it was charged. I was never told about a 50% battery requirement, and the situation was handled unprofessionally. I wasted my time going there for nothing this store need to close down asap

Experiencia negativa: Waited out in the cold only to be denied from buying anything because I didn't have an ID on me. Acting as if it's alcohol or something...

Experiencia fantástica: Nice little store I just popped in for a gift card. The staff was nice

Experiencia negativa: Manager really tried blaming THEFT for an item not being stock? Just say you're too lazy to check. Terrible service.

Experiencia negativa: Don't bother coming to this store as they are rude and professional.

Experiencia negativa: Didn't want to do an exchange, didn't have the items in stock (despite their system saying they did AND other store confirmed they did) said other store had it despite me calling earlier. Wasted my time and gas for a simple solution. Pure laziness.

Experiencia positiva: Employees are very nice and knowledgeable!

Experiencia negativa: Employees are all rude. Save your money and time and go to a different Game Stop.

Experiencia negativa: They are way over priced. They say they take trade in for new purchases but they want to give you like 25 bucks for an entire game system with extra controllers, a flight stick, and 6 games. Amazon is much less expensive all tye way around. Dont waste your money here. Buy on Amazon...

Experiencia negativa: BAD CUSTOMER SERVICE! Do not go to this store. Went in with my nephew to return a pre-used game within the 7 day return policy that he had purchased at the Glendale Galleria. They would not take it because it was “too scratched”. After asking to speak to the manager about it, the cashier said “she’s on lunch, but if I wanted to wait an hour then sure” Super rude. Go to a different Game Stop.

Experiencia negativa: Waited 2 hours for a pokemon release just to get told if I want a pro member I couldn't buy anything... staff is complete crap will never do busses with game stop ever again

Experiencia negativa: worst customer service ever, rude to customers

Experiencia negativa: If I could give negative stars I would. Horrible experience with some horrible customer service. The manager and sales associate(Alex) should be coached on how to address paying customers. I thought the point of retail was to provide a good service experience for customers to keep their business, not drive them away to other places including online ordering. No wonder GameStop is closing so many stores these kind of people will surely ensure the closing of this store and then ruin whatever poor business that makes the mistake of hiring them in the future. Stay away and don’t waste your energy or money at this place.

Experiencia negativa: Bunch of lying employees when it comes to trading cards. Specifically pokemon. They have stuff in stock but they'll easily tell you they have nothing. Employees turning into scalpers.

Experiencia negativa: Shopping for the Pokemon Card Experience is completely horrible and disappointing at GameStop now. I’m not too upset about the rule of being early to get better rates of getting cards, I’m more upset about their “ opening cards at the store “ policy that they’re implying now? I’m pretty sure there’s not an actual rule/policy, I mean hey I haven’t seen it myself so if there actually is then I’d love to be enlightened on it. I do wonder if the company is aware of some stores implying this rule. I get it that the managers probably don’t want to see the product being resell/scalping but I’m just trying to make a purchase to bring home to my family for they can get a good experience out of it. Not to be opening my packs at the store itself.

Experiencia fantástica: They really know their stuff at this location!! Employees are long time gamers with an incredible library of knowledge. So helpful and knowlegable.

Experiencia negativa: Please make sure you are aware that returns aren't a full 7 days!!! If you bought your pre-owned game on a Tuesday..... You have till the following Wednesday to return... It's not 7 days. So lame and misinformative.

Experiencia negativa: My 8 year old son went to this store to buy a game , as a mom I was clueless about tge type of game he needed when I ask the lady sitting in front on the cashier she answered like didn't wanted to help us she did not give us the correct info when I ask the second person working there she didn't even give us the time to xplain what I was asking my son touch a machine and she told him really bad not to touch it , to the point custumer services is really bad .

Experiencia fantástica: love gamestop. the employees are always so nice

Experiencia negativa: No wonder theirs such shitty ratings they don't even value their sales in store.

Experiencia positiva: Wow they still open?

Experiencia negativa: Never answer that damn phone

Experiencia positiva: They are closeting early before they close at 8:00 and I got there at 7:40 and they didn’t let me in

Experiencia positiva: Not what it used to be

Experiencia fantástica: Te ayudan en lonquw buscas

Experiencia negativa: Not cool says they’re open but it’s closed what’s going on with this place!!!

Experiencia negativa: I’m sick of coming to this place and they are closed when they should be open this staff sucks they do what they want run there own program and are probably loosing this store a lot of revenue I hope the higher ups see this and fire all there employees and get some real people in here who know what they are doing

Experiencia negativa: Online the Hours say 1000 open - door says 1100. Open Terrible place unorganized.

Experiencia negativa: Horrible customer service! I called b4 I arrived to see if the store was crowded and the guy told me yes not knowing I was pulling up. When I arrived there was only 1 person in the store and the employees seemed like they just had a bump In the back behind closed doors. And they had a controller on display i was purchasing and was laughing the whole time while I was making my purchase. And I had to check them cus it felt like a scam. Anyways the controller didn't work and I took it somewhere else to get my money back. I bought 1 from Amazon and it worked great. THIS COMPANY IS TRASH AND THE LAUGHING STOCK FOR ALL GAMERS. LETS SEE HOW LONG THEY STAY IN BUSINESS

Experiencia negativa: Bad customer service and misleading price tags on the wrong items. And they would not honor it. Asked a couple of questions on a return that I had, and they were fast to cut me off and not helpful at all.

Experiencia positiva: They always have good stuff but there's something that makes this Gamestop often unreliable. The employees often steps out the shop. Temporarily closing the store. Making it difficult for me and others. I saw 3 people go the shop today and saw how disappointed they looked when they saw the "stepped out" sign. Myself included. Please, hire more people.

Experiencia negativa: This gs always closes early or at odd hours. I showed up twice last week once at 12pm and around 7:50 pm both times were closed. The other thing is that my purchases on their pro membership only show part of my purchase as if someone is refunding certain items. I try speaking with the so called manager but she was not willing to listen or compare my receipts.

Experiencia fantástica: Decent place for video games. I like the pokemon gifts and games. Location is good.

Experiencia negativa: Joke of a video game store. They rip off customers. I can't recommend.

Experiencia fantástica: Valerie was extremely helpful, knowledgeable and friendly, and managed to get me a spare copy of NASCAR Heat 5 in the nick of time! A great store with excellent service and selection, well worth stoping in.

Experiencia fantástica: Great GameStop store and very kind staff!

Experiencia negativa: Been wanting to post this for a while now. Finally got the chance. So I walk in the store at about 8:30pm one fine evening. I had about 4 games I was trying to trade in. As soon as the so-called manager saw me walk in with the games I saw a face. Then was met with "we can't take trade in's after 8:30pm. Then I asked if that was a policy? I asked where I can see this so called policy but the "manager couldn't point me to where this policy was displayed. Anywho after having to deal with this "manager" unprofessionalism I literally spent 10 minutes having to argue with her to take my business lol smh. After I negotiated with her that i only sell her 2 of my games and threatening to call corporate did she agree to take my games. If the real management is reading this please be sure to advise your employees that business must be conducted up until the time that closing time is posted. This happened about 2 months ago. It was a very unpleasant experience.

Experiencia negativa: Everytime we come there us only 1 person working. And there is an issue with a customer that takes over 15 min. They don't acknowledge you or move you to another register to check you out for a simple transaction. If there is only 2 people in the whole store it should not take 15 or 20 min to charge someone out. Again this is everytime at this location.

Experiencia negativa: Just left your store after waiting for almost 9 mins and no one offer to help me out. Very disappointed.

Experiencia negativa: Waited 45+ minutes in line as only one employee working.... Ridiculous!

Experiencia negativa: I usually don’t write reviews but this needs to be fixed ASAP They never answer the phone which makes me wonder why are they getting paid for. I even went to the store and called while I was inside to see if they would answer and they still didn’t bother to answer and I was the only customer in there

Experiencia positiva: I purchased a gift card from this business for a Christmas Angel tree gift. I was pleasantly surprised by the items in the store. Games for every age. I would recommend shopping at the store.

Experiencia negativa: Pressured, into renewing membership when I hardly go into a gamestop. Enforcing their own return policies when receipts it's stated different.

Experiencia positiva: Still one of the best places to fulfill your gaming needs.

Experiencia fantástica: Great staff very helpful went in Sunday evening not too busy

Experiencia negativa: We wanted to browser around the store and we couldn't help but notice what looked to be the supervisor giving additute to her staff and some of her customers. You can tell she was very rude and she overall didn't want to be there. Even though we were just browsing through the store, she really made the experience awful. I will not be shopping at that Gamestop ever again.

Experiencia negativa: Worst place they aren't helpful they give you wrong information

Experiencia negativa: Horrible place never answer the phone, and so rude

Experiencia positiva: No wireless Xbox controllers,so we got one wired controller $48.87. Had right color,good service

Experiencia negativa: This store never has anything. Man.

Experiencia fantástica: Favorite place when I was a child I love the crysis remastered trilogy I bought from here!

Experiencia fantástica: 2-17-22 Daniel was great help the night we went there with my family. Had some questions about the Xbox series s and x. He was very knowledgeable and helpful,with a good personality with my whole family. Needless to say my son came home happy with an Xbox... Thanks Again Daniel....

Experiencia fantástica: Good store for all your gaming, accessories, and collectables needs.

Experiencia negativa: User friendly but not to be careful on thier store information, I had a ps4 I wanted to trade in and I was told it could be transferred into a visa card but when I went to trade it in I was told they could only do store credit and give a really low price for it in cash. I was given wrong information.

Experiencia fantástica: Preview for October 8th 2021. What can I say the highly anticipated day is finally here. The release of the white Nintendo switch OLED and the release of Metroid dread. I'm not guilty, to say that I was the fortunate ONE to be able to buy the special edition Metroid dread. This is so special because I absolutely love the Metroid series. I'm so glad to see it back and especially on the switch. And especially played on the switch oled. IT WAS WORTH THE WAIT IN LINE. Thank you for all the great customer service. And thank you for all the reward points.

Experiencia fantástica: Usual GameStop. Clean, staff is informative, and it smells nice in here

Experiencia fantástica:

Experiencia fantástica: Yeah find a lot stuff

Experiencia fantástica: The workers were nice and told us about the sales and we got a tauntaun sleeping pellow from star wars.

Experiencia fantástica: Really good service

Experiencia fantástica: I just love this gamestop friendly people that works here

Experiencia positiva: Less amount of employees to see customers at a very slow rate with the cold outside

Experiencia negativa: They had 1 sales clerk and at 69yrs old I was second up and I stood in that line with my back hurting for over 44 minutes before the clerk got to me..no apology for waiting and my transaction took all of 3 minutes to complete..smdh

Experiencia positiva: Need more product

Experiencia positiva: The girl at the register was awesome. The product selection was kinda slim pickin's.

Experiencia positiva: Friendly service. Found what we were looking for and more.

Experiencia fantástica: Glad to see the store open and taking all the necessary steps to make sure its a safe environment..

Experiencia negativa: Only one person working and the wait time is long.

Experiencia negativa: Been calling for the last 15m and no answer. !!!

Experiencia fantástica: I got what I wanted and they having a anime sale with 25%off everything only if you buy the cowboybebob bag for $4.99 I got a cowboy bebob Funko Pop statue scene with Spike and the main villian along with a Joker and Harley Quinn statute and a Cyberpunk statue of Jonny Silver Hand and a Hero Academia statue and headsets and plus I had $10 plus a $5 coupons off with the 25% off everything ended up being under $100

Experiencia fantástica: GameStop is back !!! Enjoyed the visit made sure i was purchasing the right title I was requesting , also they were very Courteous and professional. Will be back !!!

Experiencia negativa: do not shop at any game stop its just a rip of when you ask for a game or console they will go immediately go for a per owned one i got my PlayStation from there and my mom was so oblivious we got a pre owned one when we said for a new one the console smelled like cigars also the controller the controller was busted when i got it so i went for a refund they told me i could get a other pre owned one or a pre owned game we left the store the console needed repair the thing that connects the ps4 to the controller did not work but there pre owned games are good sometimes but sometimes with a lot of scratches if i where you go buy your things somewhere else

Experiencia fantástica: Awesome customer service every time

Experiencia positiva: Some attitude with the staff. Ahhhhhh barely ok.

Experiencia fantástica: Quick and easy

Experiencia fantástica: The young man who helped us on this fine Thursday night at 8:30 pm was very informative, very helpful, and super friendly! I wish I could remember his name! I purchased A LOT of stuff and he was very patient. While my 3 young boys was running around! Superb job! I will def be back!

Experiencia fantástica: Its is helpful and a great store for gamers

Experiencia fantástica: Really super friendly and helped me find and get an item I wanted!

Experiencia fantástica: Very helpful

Experiencia positiva: We go here alot because it's close an we have multiple systems in the home,Would have gave a 5 star because staff is friendly and knowledgeable but stock is always low or out.

Experiencia fantástica: Guy always helpful

Experiencia fantástica: Great customer service

Experiencia fantástica: The customer service is excellent! Polite! We enjoy going there.

Experiencia fantástica: Friendly customer service and very knowledgeable

Experiencia fantástica: Great service from employees and they where very polite and patient on helping my son 9 year old son with his purchase and questions.

Experiencia negativa: ni0o

Experiencia positiva: Nice selection

Experiencia positiva: I always come here. The shop doesn't always have what I want but sometimes they surprise me by having something I love!

Experiencia fantástica:

Experiencia fantástica: Cute and small

Experiencia fantástica: My favorite location after the one on Ave S closer down. Very friendly and knowledgeable associates