GameStop

Experiencia negativa: Multiple times I’ve visited this location just to find it close during business hours when it’s suppose to be open.

Experiencia negativa: Everytime we go in the workers are always so rude. They always have an attitude as if they dont want to be at work. I hate to complain but it has happened every single time we come in.

Experiencia positiva: Decent service at this location. Better than some other GameStop locations in the area. I came here on release day to get the switch 2 and they were the only store that had enough extras for those who did not pre-order. The area can be a bit unsafe but security is present.

Experiencia negativa: Reginald sold me a pro membership on the day that the preorders for the switch 2 opened, saying that it would save me $25 on the switch 2. When I came to pay for the Switch 2, the guy behind the counter wouldn't let me apply that coupon and would not let me apply reward points. They also never answer their phones and are extraordinarily stingy with trade-ins. I had a single scratch on my switch dock and they called it defective and took 75 bucks off the trade in. Avoid this place.

Experiencia negativa: Ive been calling for almost an hour they are lazy and incompetent then they take the phone and leave it off the hook and eventually hang it back up I have 48 calls out to them and the blonde girl is the most disrespectful there and tries to give used controllers to people who buy a brand new one with a warranty and if u need to exchange it with ur warrant ur gonna get a used one if they even have any lazy nerds who don't want to work is what they are they need to learn to answer the phone no wonder they never have people in the store because people don't want to deal with the the blonde and the other lazy ones in there

Experiencia negativa: I avoid negative reviews…but the audacity to bluntly lie is atrocious! General manager should be investigated and fired! Canceled my pre order so he could give my reservation away to himself and friends. GameStop corporation did not cancel any prismatic only journey together. He has the audacity to lie to my face. I thought game stop employees held the honor system. Hopefully corporate hears about this dishonesty and failed store ethics! Pokémon is a hot item, and when managers turn into scalpers they become the problem!

Experiencia negativa: Sat in my car to test my theory and I called the store. Still with no customers inside they don’t pick up the phone. The one person who is only responsible and shows that he wants to work and be there is the Hispanic male.

Experiencia positiva: Slowwwww service

Experiencia fantástica: Really great and helpful staff.

Experiencia fantástica: Really nice staff polite and help me find what I needed

Experiencia positiva: Could use training for staff friendliness. So far only one employee has made my trip enjoyable.

Experiencia fantástica: Very helpful

Experiencia negativa: They open late every day the time they say on Google is not to date of the times the store opens !

Experiencia fantástica: Friendly, clean

Experiencia fantástica: Go here if you wanna get broke and if try to sell your games back the most you'll get is $20 for 5 games

Experiencia positiva: I've had terrible experiences with the Gamestop in Eagle Rock, California. I actually boycotted them and bought my gaming things off of Amazon or Best Buy or Target. I recently went to the Gamestop in Lancaster, California. Wow! I was amazed at the great customer service I got. I worked retail for over 20 years. Some of that time as a manager. My experience at the Lancaster, California Gamestop was excellent! I'm now a Gamestop customer again, due to the outstanding customer service.

Experiencia negativa: Second day I've tried to pick up my preorder and they haven't been open!!!

Experiencia negativa: says it opened at 12 but been outside waiting for a hour and other people too what type of business is this

Experiencia negativa: Pre-ordered game and workers said they will call me when they get the preorder bonus. They never called. Also they lie to you so they can make a sale.

Experiencia negativa: Schedule is inaccurate they close at 7pm

Experiencia fantástica: Ruben was awesome. Got my one console traded in for the new generation. Effortless and quickly tested everything then got the new system from the back. Experience was great. They asked about warranty and other services but not pushy at all

Experiencia fantástica: Fast and easy paying was real fast and can't wait to come back

Experiencia positiva: Great games but high prices even stuff that came out years ago.

Experiencia fantástica: Friendly,helpfull service

Experiencia negativa: I bought a used guaranteed refurbished PS4 console.($350.00+) I even paid an extra $15. for the GameStop points membership. The console is corrupted, and games that load won't play. I took it back but for a refund but to exchange well within my 30 days. The store tells me that even though they can see my purchase on their screen and everything is in it's original packaging. I cannot have an exchange because I don't have the receipt.. This is garbage.!

Experiencia fantástica: Today I walked my 10 month old through the store for some cool stimulation.The employees were both kind and didn't make any fuss. ..My other son Jarred games,and this is our stop whenever we need game service....Thanks

Experiencia fantástica: Absolutely love this place and they are so nice as well.

Experiencia negativa: Unprofessional.

Experiencia positiva: Smooth experience.

Experiencia negativa: some of the worst customer service ever

Experiencia positiva: Love it

Experiencia fantástica: Had vanity of ps5 games to choose from

Experiencia fantástica: Alway have what we need

Experiencia fantástica: Been to all of the GameStop in the AV an Westside Lancaster is #1 an Eastside Lancaster is a real close 2nd. It's good to go to either of them in Lancaster friendly an Helpful.

Experiencia negativa: They lie to you just to make a sale and when you catch them, they blame it on corporate or on another employee. Then say they're sorry, like that makes it better.

Experiencia negativa: store itself is alright, however online service for preordering was abysmal for me. Ordered demon slayer and was supposedly going to receive on launchday. didn't end up getting it til a week later. I got it same day at best buy. when I tried to return this one the employee's said they didn't recognize the receipt and couldn't do anything for me. Not willing to help at all. thanks for nothing.

Experiencia fantástica: This GameStop store always has all the games I’m looking for unfortunately it’s not the closest one to where I live but usually I end up going there due to not finding it in the one near to me, nicely organized collection of games and accessories along with an awesome and friendly staff

Experiencia fantástica: Fun place

Experiencia fantástica: Everything a kid/ adults needs and more

Experiencia fantástica: It is a very nice store the people were super nice. Highly recommend.

Experiencia positiva: Stopped by for some funko pops and a switch game.. The crew here are always great

Experiencia fantástica: Super friendly and professional!! Great vibes!

Experiencia positiva: Very nice

Experiencia fantástica: Sold the ps5 out fast

Experiencia negativa: Horrible customer service! Employee don’t know anything about the amiibo’s nor the Nintendo switch, asked him questions and his response is I don’t know much about anything?! Then why are you working here? That’s your only job is to know about the product you’re selling. I tried to buy a game; they had two in stock, oh he can’t find them either. Dude just clock out and GO home.

Experiencia negativa: Employee couldn't honor a $5 coupon because my membership expired the day before. I buy the membership every year so to that I say.. 1-star.

Experiencia negativa: i talked to christopher he said "my phone is probably gunna hang up.." and the call ended called back twice no awnser

Experiencia fantástica: It's good for games with the updated consoles. Not to good with ps3 consoles though. Good with xbox 360 though!

Experiencia negativa: The employees here are very rude. My wife and son were in the store waiting for me and people were entering the store after them. As soon as i walked in with my cane she looked right at us and said two people have to leave. She didnt address the three people that walked in after them! Not disabled people friendly! Very rude employees.

Experiencia fantástica: Quick friendly help

Experiencia fantástica: I always have good service when I’m there I made friends with the staff they friendly which awesome when your having a bad day go in the store buy a game fun to laugh

Experiencia fantástica: Everyone knows me and. My brother because we go there alot

Experiencia fantástica: Great

Experiencia fantástica: Love the place. My kids act like it's a candy store when they go there.

Experiencia positiva: Expensive. But if you can't wait and need it now they got what you need

Experiencia fantástica: Always good, knowledgeable service. Super nice workers.

Experiencia positiva: Go to place to replace controllers that I smash

Experiencia negativa: Always a long line and crazy hobos outside

Experiencia fantástica: Helpful employees. Good service. Good experience. Recommended!

Experiencia positiva: They need to talk less and ring customers up faster... And they lost two stars because they never answer their phone.

Experiencia fantástica: Always very nice.

Experiencia positiva: The clerk Will was extremely pleasant and very helpful in his field of knowledge.

Experiencia fantástica: Gama. Stop

Experiencia positiva: Friendly staff, good service. Very busy the day I went customers were unruly.

Experiencia positiva: Selection of preused games

Experiencia fantástica: They have really great service and they make sure their customers are good

Experiencia positiva: Good customer service but limited supply in this location.

Experiencia fantástica: Extremely helpful. Went in to preorder Death Stranding and had a great conversation with the dude working. Always kind and willing to help. :)

Experiencia fantástica: The staff here are pretty awesome, love the environment of the store

Experiencia fantástica: Excellent

Experiencia positiva: Pretty good place to buy games

Experiencia negativa: The parking lot is crowded and full off vagrants. People begging money all the time. Not a good place for kids or grown ups !

Experiencia positiva: I'm not a gamer but I like to go in and look around

Experiencia fantástica:

Experiencia fantástica: Love the prices

Experiencia fantástica: The employee named Will was so nice and knowledgeable it made our visit a pleasure. Mr. Will is definitely an asset to game stop. Thank you.

Experiencia negativa: Pre-Ordered Astral Chain 2 weeks before release on the GameStop app and I came into the store and they said I didn't Pre-Order anything and that there is a $5 fee for even ordering Pre-Orders so I wasted all my time for nothing. I even have an email stating that I Pre-Ordered the game but alas I do not have it.

Experiencia fantástica: I was looking for an old playstation 3 controller cord to witch they had it at a good price and the staff (Johnny) was very Patient and knowledgeable and he really made my day thank you gamestop and keep up the good work.

Experiencia fantástica: This is the best store ever!!! I'm a gamer so I love games and a store of games only is a dream. I happy gamestop is a company and sell all of the best games.

Experiencia fantástica: Great store helpful staff

Experiencia fantástica: My Godsons favorite place

Experiencia fantástica: Staff at this location is the best. Have kept me a customer 7 plus years because of how good the staff is! See you guys Friday for my preorder

Experiencia fantástica: Awesome atmosphere and great customer service

Experiencia fantástica: Nice people

Experiencia fantástica: Great workers and friendly. I spend way too much money here.

Experiencia positiva: Normally a 5 star, but when tested on game recommendation, not too pleased, great selection, amazing staff, but the staff needs to learn the recent releases a little better. Beyond that, this is the only GameStop I would recommend.

Experiencia positiva: I like game stop to a degree at this point. Used Games are pretty expensive and when you want to sell them your used games they only want to give you literally a couple of dollars. Shame how they do these kids and teens . But what ever I purchase my kids games and other items they need for their game systems off of eBay and Amazon.

Experiencia positiva: Great

Experiencia fantástica: Great guys, great games.

Experiencia fantástica: my kids are going to GameStop always loved taking them there early I was just playing with they need and it's very friendly customer service always with a smile great

Experiencia positiva: Haven't been having what I want lately

Experiencia positiva: They're nice and friendly but really crowded

Experiencia positiva: Great energ in the store, knowledgeable helpful staff

Experiencia positiva: Great Customer Service Very Knowledgeable Staff

Experiencia negativa: I've got many problems with GS. #1 they overcharge on used items. Specifically a PS4 controller. $45.99 used when Walmart offers them new for that price. #2 they don't answer phones, like at all. Press 1 to speak to an associate, it has a message that says call back in a few minutes, like what business does that? We tried calling both morning and night with the same response, So now, I am done with this business. GameStop, remember EBgames? You'll end up worst at this poor rate.

Experiencia negativa: Poor work staff

Experiencia fantástica: Always a great place to buy games

Experiencia positiva: I always have a great experience in here. Every game I have gotten was always clean and never had an issue of returning it. the lines are always short and everyone helps out. I wish they had more of the action figures of dragon ball super and others like Palmdale's gamestop.

Experiencia positiva: It's all right

Experiencia fantástica: