GameStop

Experiencia fantástica: Andy and Kyle are awesome. I grade sports cards through here all the time and have never had any issues. Great selection of sealed sports blasters/mega and an occasional hobby preferred. Great service and trusty worthy for grading.

Experiencia fantástica: Stopped by on my way back to Palm Springs tonight and picked up a couple boxes. Buddy that was working was real cool and very helpful. Someone give that man a raise!

Experiencia negativa: Andy I hope you provide better customer service now man we were patient with you dude.

Experiencia negativa: Andy helped out a customer as he said for an hour and had us waiting for what felt half of that hour he helped another customer in front of us and got her checked out quick on another cash register all while helping the previous customer. He still made us wait. The customer kept having issues bc she presented an expired ID so they had to do the transaction again. Told the customer that he supposedly spent an hour with thank you for your patience and once we were leaving didn’t bother to tell us thank you for your patience too since we were actually waiting there for a long period. Better customer service could have been provided! Unfair treatment was clearly seen! Andy do better!

Experiencia fantástica: Great I just could return a brand new game sealed because due date expired but thx

Experiencia fantástica: A gentleman that was behind the counter was very helpful in answering my questions. Sort of new to the gaming world. The place looked nice and clean

Experiencia fantástica: This gamestop is busy which is a good thing. The employees are kind and welcoming. I would go to this gamestop if it was closer to home

Experiencia negativa: They act like they didn’t really wanna help when I walked in. They were informative but the energy of all them males were . I’ll be going to the mall instead cause I refuse to buy things from people who act like this.

Experiencia negativa: Do not use this store! My son signed up for their game stop plus membership to get a discount on some pokemon cards he wanted. They signed him up for the membership under the WRONG EMAIL. They did not tell him that what ever credit card was used for the purchase would be AUTOMATICALLY be on AUTO RENEW. We have been trying for months to fix this and get my credit card information off their account and we've been give the run around by customer service. They kept asking for information we didn't have because they messed up his email address. Finally we got the store to change his email so we could communicate with customer service. Now they won't take my credit card information off the account because they need to know what card it was! Even though they have the information RIGHT THERE! Honestly this has NOT been woth the headache. I am about to cancel my cards and get new numbers. This is REDICULOUS!

Experiencia fantástica: Got my Pokémon cards for a good price and awesome service!!

Experiencia fantástica: Extremely knowledgeable people

Experiencia negativa: No returns for NEW items bought at this store. Not even for store credit. So what incentive do I have to buy from GameStop? When I can order off Amazon & simply return it if I change my mind. Their policy is terrible from a business standpoint.

Experiencia fantástica: They have everything

Experiencia fantástica: Went in an hour after opening and was helped right away. Friendly, store was clean. In and out in minutes.

Experiencia fantástica: Went in for one thing. Fast friendly service. Store was clean and organized!

Experiencia fantástica: Great service for small store. Benjamin helped me and I was glad he was very knowledgeable

Experiencia fantástica: Went to pick up a game. Got talking to the guy, asking allotted questions. He was able to answer them for me!! Very helpful!! Very full of information!! Really appreciated his time & knowledge!!

Experiencia fantástica: Bryan and Casey were super helpful and informative. Made my visit enjoyable and pleasant

Experiencia negativa: This game stop service is not good at all. I had questions about certain things that I need at GameStop and they can’t even answer. The phone called an hour ago called an hour again just right now and still nobody answers their phone about any questions or concerns that I do have I want to write this game up at 2.5 service is not great at all.

Experiencia negativa: This store never answer the phone I've been calling almost 2hrs now.

Experiencia negativa: Terrible service never answers thier phone rude when they do

Experiencia fantástica: My son took my grandson on a Saturday afternoon we went to get a early bday gift The store was clean and the employee was such a big help he hooked us up with a prepaid card because the game he want was no where to be found. Thank you GameStop for not disappointing

Experiencia fantástica: Your standard GameStop. Good customer service, but a relic of the past with less and less games on the shelves everyday. With the death of physical media it's only a matter of time before the stores are either completely gone, or shift to entirely selling toys, collectibles, and other stuff.

Experiencia fantástica: It's clean and the smell is nice. We're just browsing around the store... we appreciate the cleanliness of the store and the organization of the games were nice!

Experiencia negativa: When it comes to trade and offer up, they are very linear on their cost in value. However, there is a catch to their trade in value for cash. When you do sell your consoles, you must have the all part of the system such as : the console, the cables, and the controller. If you are selling the console with either one of these accessories missing, than you will get a deduction based on the missing accessory. It happened to my When I went to sell in my two old xbox one x consoles, and sadly they offered only $57 each while their store credit was $75, to me it was a sham and a waste of customers time of wanting to make some money and de-valuing the consoles value is the worst trade deal ever. So beware of their scams on what they advertised online.

Experiencia negativa: Lazy as GameStop workers never answer the phone have me drive 10 miles for a game that's not in stock smh

Experiencia fantástica: Love having one so close! The staff is always friendly and willing to answer questions. I can just bring my littles in and they can ask them directly!! Awesome store, great, kid friendly staff!!!

Experiencia fantástica: Great place to get what the kids want and if they don't have in the store they will help you find it elsewhere

Experiencia fantástica: The cashier and guy on the phone was awesome he knew his stuff about games and was extremely helpful even though it was Saturday at 9am he went above and beyond when I was looking for amibos. Definitely deserve 5/5.

Experiencia positiva: Just looking for something but you did not have

Experiencia positiva: Sales clerk (cashier) was very helpful. I had made a online order for in store pickup. When it was ready I received the come pick it up email. And as I was headed to the store I saw a game online that I wanted and I placed another online, in store pickup and hadn't received the come get it email for the game and the sales clerk was able to look it up and give it to me at the same time I picked up the first online order. Great really appreciated that. However some reason he wasn't able to print me out a receipt for the first thing I originally was there to pickup. He said whoever confirmed the item was ready did something and was unable to print me a hard copy of proof of purchase. Other than that there was no issues. My only proof of purchase is on the GameStop app via my account orders. Guess I need to screenshot it just in case it disappears from my orders, It possibly could being when I checked earlier today the only order that was in my history was all the way back from 2016 and I've purchased a handful of things from GameStop since then and there's no record of them. And they had even been order online, pickup @ store purchases. SMH! Always keep record of your purchases. Screenshot that Shiz!

Experiencia fantástica: Very nice people

Experiencia positiva: Had the game I needed but not the controller.

Experiencia fantástica: Friendly staff !!

Experiencia positiva: One to two minute wait but I got everything done that came there for without a hassle

Experiencia fantástica: Robert was extremely helpful. Very swift and friendly service. Will come again.

Experiencia fantástica: good service many items

Experiencia fantástica: Awesome service like always . They have a great selection of collectibles. Izzy was very helpful by the way. I really recommend you guys stopping by this gamestop.

Experiencia positiva: They have the knowledge to help you with any problem that you have game related plus they have some cool stuff so stop on by and check it out if you have questions they have the answers..

Experiencia fantástica: Very friendly staff! Helped me pick out my first switch game!

Experiencia fantástica: I love this Gamestop! They are very friendly, kind and always helpful! Visit them!

Experiencia fantástica: Cool place . But not when the homeless when you have is crowing the door

Experiencia fantástica: Awesome employees and management love coming here to do business

Experiencia positiva: To expensive

Experiencia negativa: Rude skinny white male, unbelievable he has a job.

Experiencia fantástica: Talk to Mark really cool genuine guy helped me out for my son's birthday gave great excellent feedback and was very friendly all in all excellent customer service and experience

Experiencia positiva: Typical Game Stop store. This store has a nice selection of games for all today's game consoles. Staff is very helpful and professional.

Experiencia negativa: Dont by anything new there an expect to return it they will not f thet place.....

Experiencia positiva: Muy buenos precios

Experiencia fantástica: Best gamestop I've been to all the people working here are phenomenal and knowledgeable.

Experiencia negativa: You should've stayed in the mall, now a place called Cairo is there. Everything Cairo sells is fake, it's like going to a flee market.

Experiencia fantástica: Nice! Customer service was GREAT! Very helpful staff and very informative as well. Games were nicely organized and easy to spot. This store my be a bit small, but they have everything you may want for your video game needs.

Experiencia fantástica: They need to put prices on their sale Items I kept having to go front counter to ask. But nice customer service.

Experiencia fantástica: Staff know nearly everything about every game. Store is also first to get new games.

Experiencia fantástica: Fast and and friendly service

Experiencia negativa: Nobody answers the phone terrible service called 20 times

Experiencia negativa: Bro , Like Why is Gamestop a monopoly ? We really can't go anywhere else to get accessories in Riverside, CA? Came two weeks ago to get a warranty swap for my Broken xbox one controller they sold me a month before , well of course they don't open until 12pm. Had to leave, figured okay next time I will check times. Went to the store today , while open , and yeah you guessed it No controllers in store . Gotta wait until microsoft send them in. My question to a video game store. Why not have extras in storage in the back ?? I just don't get this monopoly. Maybe I'm wrong but like Idk. Can we have some competition. Is Gamestop owned by Sony and Microsoft? Why do they do this to us. Lol I'm done. 1 Star rating because everything's overpriced and the employees honestly couldn't care less.

Experiencia negativa: Rediculous. I bought a game less than 48 hours ago. Tried to remove their horrible sticker and as a result tore the clear Wrap off. Had to remove it. (was gifting it to someone) but they owned it already. When I came back to return it they said because their silly flimsy clear wrap was removed they would only give me $13 store credit or $6 in cash. I paid $34 for this game are you f-ing kidding me.

Experiencia fantástica: Great customer service

Experiencia fantástica: Awesome store to BUY games and HOLD a piece of that good store experience forever...

Experiencia negativa: Gift card - from Game Stop - young kid manager refused to return my daughters funds on a game card she purchased $50 lesson on never to trust a dirtbag company like Game Stop - may karma finish putting them out of business as soon as possible

Experiencia fantástica: Mark was my sales associate I bombarded with questions regarding the new series x console, games, and other gaming inquiries. He was able to explain them in great detail and delivered beyond exceptional service during my visit! He was very knowledgeable about product stock, dark souls, and culture. I give his service and this store a solid two thumbs up!

Experiencia fantástica: Great service and prices

Experiencia fantástica: Super friendly and helpful staff!

Experiencia fantástica: These employees know there stuff thanks for your help.

Experiencia fantástica: Last minute birthday present for my little brother ... This was the only store that had The Xbox One X

Experiencia fantástica: Was in and out fast the staff is always friendly courteous and very helpful

Experiencia fantástica: Very well maintained store and great customer service! Kudos to you for being able to consider safety for yourselves and your customers during this pandemic.

Experiencia positiva: Family favorite

Experiencia fantástica: Love this location never any problems love you guys curtis is an awsome manager and always make sure I leave with what I wanted and didnt know I needed keep up the work you guys!

Experiencia fantástica: Awesome store! Very helpful and always take care of their products and customers

Experiencia fantástica: Very nice workers always welcome you and thank you for coming in

Experiencia fantástica: The two people whom names I didn't get we're some the awesome representations of customer service at a GameStop I have had in over a decade

Experiencia fantástica: Always friendly !!!

Experiencia fantástica: Friendly, helpful associates take good care of this location and it's customers.

Experiencia positiva: Love going there to find and get my gamer on for all the products and advice

Experiencia fantástica: Friendly and EXTREMELY helpful.

Experiencia negativa: Maybe like other Gamestop locations put curbside only instead of open 12-6. Misleading.

Experiencia fantástica: GameStop is the one place I go to for games, because it's the one place with a reasonable stock and dont raise the prices of the games, concoles, and accesories.

Experiencia negativa: Terrible customer disservice from Ernie at this location. I'm not patronizing this store again. It's small and has low stock anyway.

Experiencia negativa: Some of the people who work here take to much advantage of trade in value

Experiencia fantástica: The people who work here are great with my son and very helpful

Experiencia negativa: Why do they even have a phone number listed for this place! They NEVER answer the phone anyways!

Experiencia negativa: Came to see some specials but game stop has change alot now their use games are almost priced like new.

Experiencia fantástica: I always go to this GameStop because all the employees carse for the customers

Experiencia fantástica: Great place. Great service. Amazing people

Experiencia fantástica: Excellent collectibles and great customer service!

Experiencia negativa: The guys in the afternoon just ignored me and were talking to each other the whole time I still was gonna buy a game but they rejected me for no I'd when I'm 23 if I looked 15 I get it but I don't the guy just didn't wanna open up the register and make a sale the guy had a orange shirt the galleria mall dudes don't give me a problem I've been there recently and bought a lot of games it was 2 guys at 6 pm Jun 15

Experiencia negativa: Mean workers, one cussed at me

Experiencia negativa: Was not there

Experiencia fantástica: I love it here I'm always able to find what I want

Experiencia fantástica: It was amazing, they sell great games for great prices, LOZ Tri-force Heroes is now $13.99

Experiencia positiva: Bueno

Experiencia positiva: about a couple of weeks ago, i went to game stop to pick up my pre-ordered copy of tsa:no more heroes. when i got there, the guy told me they only had one copy of the game left and it was off the shelf and opened. not only that, they didn't have the actual case, just the display case.i payed the full price for a new game that was opened and had the cartridge in a plastic envelope with the season pass . its not that bad at least it worked,but it was pretty sketchy.

Experiencia fantástica: Its a great place to shop for games for the kids the employees will help you out with any questions you have

Experiencia fantástica: It is clean and they help you and take the time to look for something if they don't have it.

Experiencia fantástica: Knowledgeable staff!!!

Experiencia fantástica: My son fav place

Experiencia positiva: Good service. Better selection at other stores.

Experiencia fantástica: The best game stop by far