GameStop

Experiencia negativa: I traded a bunch of games for a little over one dollar. What a rip off.

Experiencia fantástica: Bringing in my trading cards for grading was a great experience. I would like to commend Alex and Kiel for their exceptional handling and instructions while in-store. They made it a great experience relaying/receiving my cards and getting my grades back from PSA. Quite delighted!

Experiencia fantástica: Ba da da da da lovin it

Experiencia fantástica: Customer Service is exceptional ! I recently went into this branch of Gamestop to trade in an old console. Will, the associate who helped me, was efficient, patient, kept me updated and went the extra mile! Ive got to give him props for being the only employee working there at the time and dealing with Gamestop’s system issues. Really appreciate him taking the time, they dont teach that quality of service anymore.

Experiencia fantástica: Just wanted to give a review and say how pleased I was with the customer service. I purchased a warranty that would cover my controller over 2 years ago and wasn’t aware of the policy change. GameStop has to do better as a company in terms of grandfathering someone who purchased a warranty and honor that warranty instead of changing the policy and saying there’s nothing we can do. Thank you to the employee that helped me and explained the situation. Simply giving 5 stars for that employee. GameStop do better.

Experiencia negativa: The worst customer service, had the manager secretly charge me for a warranty on 3 games when I declined them, and he stated that it would be covered and free. Very shady and scummy Gamestiop location, probably the worst one I've been to.

Experiencia fantástica: Amazing staff here always great and ready to help. I want to thank Kiel for always helping me I go in. Went in today to pick up my PSA graded cards and he took care of me and handled my PSA cards with care. Very kind and I'm glad he works there, always willing to help Thank you

Experiencia fantástica: It's been a long time since ive been to a Gamestop where a GA made us feel genuinely welcome. My partner and I appreciated Kiel's help. Even whilst we were looking around the store, we overheard him going above and beyond in assisting all guests. I think we found our primary store.

Experiencia negativa: WORST PRODUCT DROPS First, they didn't honor the sign/policy they had outside, limiting to 1 big item instead of 2 per person of each item, although me and some other people waited hours for them to open and, for what absolutely nothing, wasted my day wasted my time. Second, they make you have a pro membership, so really they are just trying to take every dollar they can from you and again for absolutely nothing, 1 item not 2 items like their sign said and like Gamestops policy mentions. WHY EVEN HAVE THE SIGN??? Third, as I've mentioned, an absolutely horrid product drop. They want to give everyone a chance to get an item, even when they show up just 30 mins before opening, and they just end up screwing the people who have been waiting for hours hoping to get more than 1 item like their sign mentions and policy mentions, because preorders are no longer a thing with gamestop. MANAGEMENT SUCKS. THEY DECIDED TO CHANGE THE LIMIT AT OPENING. PEOPLE CAN READ THE SIGN AND SEE THE QUANTITY PER ITEM WHY SCREW EVERYONE OVER PEOPLE KNOW WHAT THEY GET AND WHAT THEY MISS OUT ON ITS SIMPLE, SO WHY CHANGE IT??? IF I COULD I WOULD GIVE 0 STARS

Experiencia fantástica: This is a great store the workers and managers are striving hard to make it a great place.

Experiencia fantástica: Tiene muy buenos precios de llantas

Experiencia negativa: Gamestop sold me a roach infested xbox series s and refused to exchange it with warranty and we payed over 400 bucks for a new one I would never recommend this place to anyone

Experiencia fantástica: Convenient location

Experiencia negativa: It’s 11:12am October 5th and she sees me standing here trying to open the door, but the door is still locked. You open at 11am. Young lady have you ever heard of job security in these growing hard times? It’s enough your company has made poor business choices and then they have you.

Experiencia negativa: Bought a refurbished Xbox one controller for my pc. After around a week, I noticed the controller would randomly input button's I messaged Facebook Gamestop support, and the agent told me nothing could be done since I've had it for over a week. I was disappointed since the refurbished controller was only like 5 dollars cheaper than a new one. I had a gift card i was trying to get rid of, so i just got something of the same value.

Experiencia negativa: I usually go and it’s always amazing I went today with my little brother the employee super disrespectful ‍♂️

Experiencia fantástica: Always friendly and helpful.

Experiencia fantástica: Love it

Experiencia positiva: This is a ok gamestop. I mean they have everything that any other gamestops would have at same prices. The female staff everytime I go in never ask if you need help ginding anything they are always just talking with each other behind the counter, a ltittle more customer service would be good.

Experiencia fantástica: Black Friday deals

Experiencia positiva: Games are overpriced

Experiencia fantástica: Excellent service...

Experiencia fantástica: Been coming here for some time now... Enough said lol

Experiencia fantástica: Even though this GameStop is in the hood they are super friendly and have mostly anything you need from the video game to anime Collective

Experiencia negativa: This store seems not to care about their customer. I went back to get a console, but it did not work out. The bottom line here is that the employees on this store are NOT customer friendly!

Experiencia fantástica: I called the store looking for merchandise The guy that answered the phone Jalyn was very helpful and so nice I felt so welcomed and taken care of past experience from other game stops when I call and they just say “we don’t have what You’re looking for” and they just end the call he was so nice even looked it up if any other store had any would recommend this store A++ on customer service

Experiencia fantástica: Got everything I needed.

Experiencia negativa: If I was able to give this Game Stop less than 1 star I would. I called another store asking for Street fighter 30 anniversary for the Nintendo switch. They told me that the Game Stop At University Avenue had it available. I called this Game Stop and was answered rudely. She didn’t even bother looking it up, her automatic answer was that game didn’t even exist for the Nintendo switch. I hung up the phone and called another Game Stop and was told that only this Game Stop has the game available. I called back and and they same lady answered with so much attitude and kept saying the game didn’t even exist. I decided to go to the store anyways and when I entered I found the game. Looking at other reviews, this Game Stop has terrible employees.

Experiencia fantástica: I pass by an see al good stuff to buy .

Experiencia negativa: My husband and I walked in looking for two things. A controller and a new game for my switch. We began to look around and were greeted but not offered help. We couldn’t find what we were looking for so my husband went to ask the ladies if they sold it and told us that we would have to look for it online somewhere. No biggie. But we shouldn’t have to be looking around so long without being approached to be offered help. The ladies were too busy talking about another coworker that was not on at the time. I would suggest worrying about your customer a little more and a little less about the new employee who may or may not be getting a promotion and what you may or may not like about this new coworker. Maybe your numbers will go up that way. Needless to say we left and went to the mission valley location to which we received the kindest of service.

Experiencia negativa: The girl with the glasses and the greasy hair was a real bi**h. I just wanna pick up my game young lady you don’t have to be rude to me just because I take showers.

Experiencia fantástica: Nice to have a store at walking distance as well great customer service

Experiencia fantástica: Excellent!

Experiencia fantástica: Super cool staff will be back soon

Experiencia fantástica: Very helpful

Experiencia fantástica: Variety of games to choose

Experiencia fantástica: All ways help me when I ask for a game they are nice people and talk to me about games I should check out for next time awesome staff and they remind me when I have discounts with my membership

Experiencia fantástica: My favorite GameStop. go here about once or twice a week always grabbing random stuff from house shoes to sweaters and statues. The staff always helps out. I have been to almost every GameStop south of the 8 freeway this might be the ultimate staff right here no

Experiencia fantástica: Game cards

Experiencia negativa: Do not i repeat do not but their used PS4 controllers from any gamestop! On online!!! I received 2 defective controllers and they couldn’t do nothing about it ! Also im a pro member and this is us how they treat us?? Very disappointed and I warned you guys don’t buy

Experiencia positiva: They have on display stuff they don't have in store. Also they were closed for lunch when I pulled up and its not on Google that they close. So just be aware if you plan to go to this gamestop they may be closed.

Experiencia fantástica: Me gustó mucho ,comprarle su juego a mi sobrino, la cajera fue muy amable con nosotros me convenció,si vo ya regresar otra vez a comprar

Experiencia fantástica: Great deals with membership

Experiencia positiva: I like GameStop but did not have all the games I wanted to offer. Good customer service and very clean.

Experiencia positiva: Great place to get all your gaming needs. We are even filming here weird no people but us and the security camera keep picking up people who are not there when we open the door

Experiencia negativa: I give it a star, since they do not let you return the equipment even new. and justifying themselves by the covid 19 that they do not receive them. I think they should let return the items and more when we buy the warranty. I think these types of stores. we should not buy .They lied that I could exchange my item for another and when I went to return or exchange them they told me no. le doy una estrella, ya que no te dejan devolver los equipos aun nuevos. y justificándose por el covid 19 que no los reciben . creo que deberían dejar devolver los artículos y más cuando compramos la garantía. creo que a este tipos de tiendas . no deberíamos comprar , mintieron en que podía cambiar mi articulo por otro y cuando fui a devolverlos o a cambiarlos me dijeron que no.

Experiencia fantástica: Great customer service and good selection on games but missing the ps 5

Experiencia negativa: Very dishonest. I was blatantly lied to in order to make a sale. I was buying a video game, and as always they offered me to sign up for the rewards program. They told me I'd get $5 allowance each month. And that I could save it up, and use it all at once whenever I wanted. Making it seem like I could wait 3 months and have $15 saved up for my next purchase, 4 months and have $20, etc. This is a lie. After I've waited about 5 months I was thinking I'd have a good amount saved up for a game, turns out I have non. All it really is, is a $5 off coupon I get per month, and each coupon expires at the end of the month. If she would have explained this I would not have bought a pro membership. They're liars that will say anything to make a sale.

Experiencia positiva: Good, Customer Service.

Experiencia fantástica: Great customer service and helpful with every customer.

Experiencia negativa: The wrost gamestop I have ever been to they are always out of products and have the wrost selection

Experiencia fantástica: Great customer service here. Always helpful to get your next gaming fix in your hands

Experiencia fantástica: Sara was absolutely fantastic!! I had a defective device and I didn't have my receipt, but she went above and beyond to help me with my defective exchange and she found my receipt and even another store that had the item I was exchanging. Also, the gentleman that helped me originally was helpful as well. It seems this is a good staff. I recommend this location to anyone.

Experiencia positiva: Its okay

Experiencia fantástica: Lots of great selections.

Experiencia fantástica: Love it

Experiencia negativa: No games in stock and staff was very snotty over the phone

Experiencia negativa: I'm a member due to the kids...have been for 3-4 years,mind you,I purchelased MORTAL KOMBAT (latest edition),like 70 dollars and was explained upon that purchase I'd get 6 Character (skins),only to go home,load the disc to find out we needed to contact the play store ,speak to a spokesperson, that walked us step by step through the procedure. A month later the results are what they were from the day this game was purchased!!! No Refund either,what a RIP OFF...proceed with CAUTION when BUYING ANYTHING FROM THE GAME STOP located on University Avenue next to WING STOP,signed disgruntled FORMER CUSTOMER!!!

Experiencia positiva: Knowledgeable staff, great merchandise, fair prices.

Experiencia fantástica: The staff here is great. Very helpful. And will help you get the consul of your dreams

Experiencia negativa: Called and asked about condition on a item said it had no scratches ended up coming home and scratches all over.

Experiencia negativa: The guy working there (Brent) was very rude and hesistant to do a return never coming back to this location.

Experiencia fantástica: Good deals

Experiencia negativa: I tried returning a console I had bought just 3 days prior and couldn't. Their policy isn't stated at all on the receipt.

Experiencia positiva: Overpriced. Basic gamestop.

Experiencia positiva: To expensive

Experiencia fantástica: Got hooked up...thanks GameStop

Experiencia fantástica: It was like entering Disney Land, I am into Funko Pop figures and they have a great variety. Nice and friendly staff.

Experiencia fantástica: Always have what I want!!

Experiencia fantástica: Call

Experiencia positiva: Great store. Great people, prices.. well....

Experiencia fantástica: Small store friendly and helpful staff

Experiencia negativa: I wish I wouldn't be hassled about pre ordering another game because a pre order bonus that includes an extra character, I've noticed this mostly happens with a certain employee, and around night time where I see him most of the times I go, which is why I'll try to go earlier on the day and have a better employee help

Experiencia fantástica: The staff is amazing!

Experiencia fantástica: Staff is extemely helpful

Experiencia fantástica: Has all the games i love

Experiencia positiva: Friendly and very helpful.

Experiencia positiva: Good people

Experiencia fantástica: Quick easy and efficient. There was a small line and both phones were ringing but the customer service was great. The phones were answered promptly and politely, the line was tended to in an orderly fashion and the employees were happy and helpful . Parking is always available as it’s in a large strip mall style situation. They have a small selection of gifts and accessories as well . Everything you could ask for from a GameStop.

Experiencia fantástica: Good place to go, very helpful and attend to your needs.

Experiencia fantástica: This place is the best

Experiencia fantástica: Very good

Experiencia positiva: Place took too long to find my game in the back and I understand the man working there was trying to give my nephew suggestions on games to get, but it became annoying after a few minutes when he started insulting game choices.

Experiencia positiva: Helpful employees Winter sale buy 2games get 1 free

Experiencia fantástica: Employees here are great!

Experiencia fantástica: I come here all the time and get excellent service.

Experiencia fantástica: Always friendly

Experiencia negativa: I still can't believe they will under pay you for even the most popular games.

Experiencia fantástica: Always fine good sales at this Game stop

Experiencia fantástica: They got all the best games and all the best consoles best place ever!!!

Experiencia fantástica: I dropped my sunglasses in there and a customer turned them in, instead of stealing them!! Would drop my sunglasses again.

Experiencia positiva: Just a game stop lol staff were very friendly

Experiencia fantástica: Friendly staff, good selection.

Experiencia fantástica: Love the great discounys and the nice workers at the lemon grove location

Experiencia fantástica: Super friendly

Experiencia fantástica: This helps me where I need to be

Experiencia fantástica: Soy clientazo cada que voy a USA

Experiencia fantástica: Great service on afternoon of 12/28/17. Female employee I believe name started with D. Hardware/Accessory problem I thought was going to be difficult to get resolved. Quick and easy.

Experiencia positiva: Great service. Place is busy but employees never forget you. Good place to shop. The girls thier are smart and very helpful with gaming.

Experiencia fantástica: It has a home invirmant