GameStop

Experiencia negativa: Was closed with a note on the door , left at 2:40 be back at 3:40. I came to spend a bunch of money on trading cards. Actually drove from Dayton after looking at their inventory. This is horrible business. And you have the audacity to try to sell me a discount membership. For 25 a year you get 5% off. Thats not a great deal. Kinda forces you to buy from them. And they do things like this a close in the middle of the afternoon on a busy beautiful Saturday.

Experiencia negativa: Bring Finneytown location back this one sucks !

Experiencia fantástica: Had what I needed. Knowledgeable.

Experiencia fantástica: I’m giving 5 stars to this place because the people there deserve it. Every time I go they are friendly, helpful, and hard working. I can tell they are understaffed, but that is not their fault.

Experiencia fantástica: Great store with fantastic service. Necrophantom.

Experiencia fantástica: One my favorite places to shop!!

Experiencia negativa: The only reason it's getting a 2 is because some of the employees are personable. I can't believe they closed the Winton GameStop to get more business to this one. It's half the size, they have no games, only collectables, it smells like a comic con and a Yu-Gi-Oh tournament rolled into one, and it's dirty. There's no space for the stuff they actually have. If they had actual games the smell would be tolerable, but it's a glorified collectibles shop now. And you can't walk 3 steps without bumping someone. The only time it's empty is when they lock the doors during business hours to do God knows what. Corporate said and I quote, "We want people on the tristate area to think of this GameStop when they think GameStop." What a mistake that was. Y'all really closed every other GameStop to consolidate us to this virgin hell hole.

Experiencia negativa: Worst GameStop bar-none. Constantly understaffed, which I know is more of a corporate issue but God damn. Anytime I come here (within their hours btw!) the door is always locked or someone's on a break or the phone won't pick up. Consistently annoying ️

Experiencia fantástica: They was great

Experiencia negativa: If you are trying to return something WITH a receipt they require your driver's license. Why? Why do you need my government ID to return a $10 item WITH receipt!?!?!

Experiencia fantástica: Always very helpful great service the employees make sure that your question are answered and you understand everything.

Experiencia fantástica: I want to say this was an amazing store thanks to an employee named Tim. I have autism and a lot of confusion and questions. He never got frustrated with me, or pushy to get me to buy something I didn't want or need. It means a lot to have an employee like that and I hope he is treated well!!!

Experiencia negativa: Employees are scalping Pokémon cards before they release leftovers to customers. Avoid this location.

Experiencia fantástica: Has alot of things that aren't available any place else.

Experiencia fantástica: Very knowledgeable about the games cool scenery

Experiencia negativa: 1:52 pm they were closed. No signage

Experiencia negativa: Horrible customer service

Experiencia fantástica: We love this game stop! The workers are always so helpful and super nice. . They were so helpful even with games and systems not in stock. I highly recommend for any gaming system questions, or game searches that you can't find in other stores.

Experiencia negativa: This place never picks up the phone. Continuously lets it ring and won’t answer on purpose when you call with a question. Seen employees intentionally ignore calls. If you don’t like your job, don’t work there.

Experiencia fantástica: Great employees

Experiencia fantástica: Most GameStop’s I’ve been to are subpar with the employees I encounter, but this location is actually pretty good. The employees are pretty chill, one dude I think his name is Austin or whatever. Was very nice and helped me info. Would visit again.

Experiencia positiva: Very friendly staff. Very helpful and alot of Knowledge. Thanks

Experiencia fantástica: Not only is this place big, and not to far from me, they have lots of cool stuff, AND the best thing about this store is Austin! Austin has been so helpful and so nice every time we have come in, just today he not only have us great customer service, he also chatted us up about video games, this store, and Austin are amazing, highly recommend!

Experiencia negativa: Redeemed a multi-use gift card for a GameStop gift card to put towards Xbox Gamepass. Went to check out and was told 3rd party gift cards/subscriptions aren’t eligible for gift card use so now I have a GameStop gift card I’ll never use.

Experiencia negativa: They act like they can never answer the phone when they’re not even busy at all .

Experiencia fantástica: Picked up game cards and I was treated nice and enjoyed the service

Experiencia fantástica: Austin found exactly what I needed when looking for headsets. Very helpful!

Experiencia negativa: Don't buy your systems or games here because if you buy a brand new system like a switch if the controllers go out or your system goes out the warranty said that it will replace it for a new one but now they are saying you can only get used stuff and return of your brand new stuff this is the most crappiest company for their warranties I've ever seen I would recommend going somewhere else to buy your game systems

Experiencia negativa: The ladies didn't know what my son in law Was talking about! Why hire someone that doesn't know what they are doing

Experiencia fantástica: Love the new manager Kirk he really went above and beyond for us professional staff makes me want to shop with you even more than ever keep up the good work

Experiencia fantástica: The service rep was awesome

Experiencia fantástica: Friendly and helpful staff definitely worth the five would give more if I could.

Experiencia positiva: I wasn't too satisfied with this GameSpot. As one employee shouldn't ruin it for all but my son & I are knew to the whole gaming atmosphere; with that being said we needed some assistance the internet said a game was available here go there to find out its not. This employee acted as if we should know everything. Other than that could be a little more organized.

Experiencia negativa: I went into the store at 8:40 and was told by the worker that he was helping the last customer even though there was still 20 minutes until the store was supposed to close. When that customer left the store at 8:45 the worker locked the doors.

Experiencia positiva: I don’t know what the smell was… but please invest in plug ins, because it recked havoc in there. However, Morris has great customer service. Right before he closed (maybe a second over) see the store he allowed me to switch out my power cord be the original one I purchased I guess had a shortage. To us gamers that was a big deal.

Experiencia negativa: Tried to call the store to check on a product, but got the automated answer that the store was experiencing technical difficulties and to try again later. Drove to the location to find all the lights on including the open sign, but the metal gates were closed. Double-checked online and in the store window; says open till 9 PM, but it was only 7PM.

Experiencia positiva: Good place for video games

Experiencia negativa: More expensive than any other place.

Experiencia fantástica: Great place, easy to talk to and very helpful staff!

Experiencia negativa: Store closed at 1pm. Light on but gates are shut. No one answer the phone at all as well.

Experiencia negativa: Store decided to close from 3:30pm to 4:30pm in the middle of a Sunday. Sounds like an understaffing issue. All stores in Cincinnati seem to have this problem. I feel empathetic for overworked employees.

Experiencia fantástica: Very responsible and respectful store leader that man deserves a raise. He helped me better than any manager at any store have with my refund and I salute him for that

Experiencia positiva: Grear customer service

Experiencia fantástica: Austin was great at finding my kid the perfect game he wanted to play. He went out of his way and he was extraordinary worker. Thank you so much austin

Experiencia negativa: They never answer the phone!!!

Experiencia fantástica: I love gamestop! I'm going to hate it when they close stores!

Experiencia fantástica: Good pretty pretty good

Experiencia positiva: Great associates. It had a pretty decent selection of merch. Would recommend.

Experiencia negativa: Fix your credit card machine system. You guys took money off my card but it didn’t go through your system so now I’m out of money and NO GAME, AWESOME

Experiencia fantástica: Placed my order on line. Got it quick. Everything as it should be. I’m satisfied.

Experiencia fantástica: Helpful clerk and lots of oldies

Experiencia positiva: Got what I was looking for. Only 1 person working, very slow service

Experiencia fantástica: It's GameStop, you can't really have a bad day at GameStop unless you hate GameStop. Staff is always super helpful, friendly, and knowledgeable. It doesn't matter which location you go to. Go to GameStop and enjoy.

Experiencia positiva: Usually a positive experience and today was no exception. Friendly staff, but they need to get their inventory issues together.

Experiencia fantástica: Whoever was in there at 7:30pm on 12 September 2022 was amazingly friendly and approachable.

Experiencia fantástica: Usually always come to this location. Great customer service!

Experiencia fantástica: My husband and I live in Harrison, OH and we have closer options for Gamestops, but we ALWAYS go to this one. We truly enjoy the inventory here, but most definitely love when Austin is working, because he is always super knowledgable as well as friendly. He has given us honest feedback on games that we weren't sure about and guided us to purchase a game that was better fitting for our needs. This location is a solid 10/10, and we think that Austin is a wonderful asset to your team there.

Experiencia fantástica: The manager is super helpful and friendly.

Experiencia positiva: Decent GameStop. Nothing special.

Experiencia fantástica: its game stop....whats not to love! the staff is very knowledgeable and always friendly!

Experiencia negativa: It was ok

Experiencia negativa: That's no point to this store any longer. You can't get a new console and you can get everything that you want digitally.

Experiencia fantástica: Nice people

Experiencia fantástica: Jerome was awesome helpful and professional definitely my favorite GameStop in the area

Experiencia fantástica: The 3 gentleman working were so kind and helpful! It truly was a great experience. They were all willing to help me understand specs and things that I didn't fully understand. Got my guy a wonderful birthday gift as well as my son! So definitely a win.

Experiencia fantástica: gacha kept giving me kirby in the sanrio machine but one of the guys there helped me and i really appreciate it!!

Experiencia fantástica: Ordered online pickup in store in and out. But had to buy more things

Experiencia fantástica: We needed to do a warranty exchange on our kids game systems. Willie, the manager , made it a painless experience ( I had been dreading it) , and helped us to upgrade while we were there. Thanks Willie!!!

Experiencia fantástica: Great game store with super friendly staff. Always helpful when making decisions between games and/or systems.

Experiencia positiva: Tenant was helpful and very friendly

Experiencia positiva: Very nice people they were knowledgeable

Experiencia fantástica: I always shop at game stop

Experiencia positiva: black Guy was very helpful

Experiencia fantástica: If you are still buying physical copies of games, then this is a good place to go to get them. Good customer service and friendly workers that you can talk about games with. Nice place to shop.

Experiencia fantástica: Great employees and fast service.

Experiencia fantástica: Very nice GameStop and the manager was really nice . Got me a series x luckily here . Love this GameStop but I hate driving in colerain . On way here some lady try fly in my lane without a signal or anything almost hit me .

Experiencia fantástica: They had exactly what I needed!

Experiencia fantástica: Jerome is very helpful, even for those of us who love a gamer but are not a gamer.

Experiencia fantástica: Store person was very helpful

Experiencia fantástica: It's a great place to find great games and consoles and extra game stuff and anything else game related

Experiencia fantástica: A very knowledgeable employee

Experiencia negativa: Didn't have any of the games I wanted

Experiencia fantástica: Friendly service lots to choose from

Experiencia fantástica: awesome

Experiencia positiva: Ok shop

Experiencia negativa: They don't enforce mask rules here so if you're a selfish loser who doesn't care about yourself or others you might like it here.

Experiencia fantástica: Boys love it !

Experiencia fantástica: Very informative

Experiencia fantástica: Good place to buy games that you pre order and what not

Experiencia fantástica: I got gta v there

Experiencia negativa: Where's all the new games

Experiencia fantástica: Ugh so good

Experiencia fantástica: Friendly environment nice and clean and great deals even without the black friday deals

Experiencia fantástica: Stopped into the store today to purchase the new Call of Duty. John was super informative on the different versions and made sure I purchased the version (standard) I wanted. He is like a walking book when it comes to video games, was able to provide information about upcoming releases and black friday deals. Very satisfying experience at this Gamestop.

Experiencia negativa: Rude employees. One (John) was playing on his cell phones rather than helping customers. The other hanging out with her friends instead of helping customers. John assistant manager provided wrong information when asked when I could pick up a released game. He said eight so I came back at eight then told nine. These are reason why GameStop is losing business to online sales, and best buy.

Experiencia positiva: Friendly service

Experiencia negativa: Love the games employees need to let you look around a bit don't like being rushed

Experiencia positiva: it's gamestop..name says it all.

Experiencia fantástica: They are very helpful

Experiencia fantástica: Great deals