GameStop

Experiencia negativa: Store closing permanently soon inside Lenox Square mall

Experiencia negativa: Offered me $60 for a switch with two extra controllers lol no wonder all the GameStop’s are closing down

Experiencia negativa: I see this one is closing. Been going to the video game store at Lenox as long as I remember since the 90s. Will miss it.

Experiencia negativa: Makayla D very bad costumer service bad attitude

Experiencia positiva: Nice and very friendly staff !! Just wished they gave me more for my system that I traded in going towards something else. I knew my system and games and accessories was well over $350 . They didn't give what should've been given for it. Was disappointed on that.

Experiencia fantástica: Best gaming shop in the city, the county and the state. The merch is good & the workers are great!

Experiencia fantástica: Daniel and the guys run an awesome store! I came to trade in an Apple Watch and some games, but ended up buying cards to get graded as well. Everything was super smooth, however, it’s probably time to change the carpet.

Experiencia negativa: Bought a pre owned ps4 slim 1TB... looks like someone used sandpaper on majority of the system. Controller has been connected to the system via cable provided and hasnt been able to turn on. Why arent the systems and equipment thoroughly checked for function before selling it?

Experiencia positiva: They had a big selection of sports cards

Experiencia negativa: I want to just let everyone know that Gamestop is already FREAKING Stingy but these Mall locations are even more stingy. THEY HAVE ABSOLUTELY ZERO STOCK like normal and every Item you would hope to buy is freaking OVERPRICED. They have some DS consuls, which aren’t usually carried by a GameStop and they’re all at original price and they’re all used so like 300$ a pop. The cashier must’ve been mad that I was purchasing a 3$ item and he started pressing me to purchase the pro membership, which is an absolute rip off because I don’t shop at GameStop anymore because of their stupid prices. The membership now is 25$ and it used to be 15$ a year. I just don’t have a desire for GameStop anymore because of these interactions and how they are ripping off their own community.

Experiencia negativa: Disappointing Experience with GameStop's Limited Pokémon Card Release I recently visited a local GameStop Lenox Mall during the release of a highly anticipated Pokémon Prismatic Super Premium Premium Collection set. Unfortunately, my experience was far from satisfactory. Despite GameStop's policy of limiting purchases to one per customer, I observed multiple individuals purchasing more than one item, effectively reducing the number of fans who had a chance to buy. This practice undermines the company's stated goal of ensuring more fans have the opportunity to experience these exciting releases . When I called Assistant Manager "Johnny" to express my concerns and request the contact information for the district manager, he declined to provide any details. This lack of transparency and unwillingness to address customer concerns was disappointing and unprofessional. GameStop's recent policy changes, including discontinuing pre-orders and implementing purchase limits, were intended to combat scalping and ensure fair access to products . However, the inconsistent enforcement of these policies and the unhelpful attitude of staff members suggest a need for better training. As a dedicated Pokémon fan and collector, I expect retailers to uphold fair practices and provide transparent customer service. Regrettably, my experience at this GameStop location fell short of these objectives.

Experiencia fantástica: Jonny was fantastic! He was very helpful and understanding and handled my transaction wonderfully. Thank you again, so much.

Experiencia negativa: Went to trade in an Xbox series S for one with more storage and the one I received was still logged in to the previous user and had the incorrect hdmi to be able to use the Xbox series s to its full potential

Experiencia negativa: Very slow service lady super stressed Only the guy it's nice.

Experiencia negativa: Called the location and the female assistant was very rude. I asked about a game and the female assistant literally just said WHAT like she was annoyed and had me on hold for 30 minutes. Do not go to that gamestop.

Experiencia negativa: I haven't been to this location in years. Came here to find a particular product. They didn't have it, so I asked if they knew any other stores that had it. The associate said no. I asked him if he could check. I shouldn't have to ask someone to check. Managed to get the product on hold at another store. However, another associate tells me to just buy it online. Unless no other store has it, I'm not ordering it online. My next problem, the smell. It smells like vomit in there. I had to hold my nose the whole time. As soon as I walked out, I felt like I was going to be sick. I don't shop at Lenox a lot, and I certainly won't be coming back to this location for awhile.

Experiencia fantástica: Convenient location inside Lenox. I am a frequent shopper there.

Experiencia negativa: I was told I HAD to get a GameStop membership in order to buy a used Steamdeck, even though it had 2 prices on it. A members price and a non members price. The cashier insisted I couldn’t buy it without a membership. Then why does it have a non members price on it?

Experiencia positiva: Had 1 of the 2 games I was looking for. But ok otherwise

Experiencia fantástica: no idea how their still in business but more power to you

Experiencia negativa: The smell is horrible in here. I walked in and had to hold my nose. I’m surprised no reviews have mentioned the smell

Experiencia negativa: horrible customer service

Experiencia fantástica: Nice people.

Experiencia fantástica: Great selection of games and up to date merchandise❣ I found steam cards there 50$-100$ add on cash

Experiencia negativa: Never in my life have I had to repeat myself over and over. l think these employees come to work under the influence of something. Want good service, go to the Chamblee store. Sadly, the Tucker store is now a shadow of its former self. Amazing staff at Tucker several years ago is no more. Go to Chamblee.

Experiencia negativa: Dude had no idea what he was talking about I don’t suggest this game stop to buy a system either we told him multiple times we wanted the digital Xbox ones but gave us a totally different system

Experiencia negativa: Dude had no idea what he was talking about and they gave me the wrong system I paid for an xbox one s and got a regular old xbox one

Experiencia fantástica: Super nice employees, amazing customer service

Experiencia fantástica: Muchos juegos

Experiencia negativa: Very unprofessional and poorly trained . Game stop is enforcing a policy that is not known to customers. The return policy is completely different from the return policy on the receipt. This is a billion dollar company they can’t afford an update? Daniel the manager is a rude person that lacks customer services skills . I don’t know what happen to this location but it’s going down hill and fast . The worker Jakema didn’t know the policy he was about to give me the refund . So how would I know that an open item can’t be return within the given time frame . I will never shop with game stop again. I called corp they had no idea what to say and said the district manager would call me in 72 hrs. Let’s see ! This is beyond wrong !

Experiencia fantástica: Great customer service from the associate I interacted with yesterday, knowledgeable friendly, and had charisma... Natural born retail associate... truthfully he should quickly be promoted and kept happy and satisfied before he finds another company that will do so!! He made GameStop at Lennox Mall look outstanding yesterday

Experiencia fantástica: Great place, excellent service and customer support

Experiencia negativa: Game selections are limited.

Experiencia fantástica: Friendly staff. Inwas expecting to fing older pc games. No success

Experiencia fantástica: Quick in and out

Experiencia fantástica: This location is great! Can't remember the manager name but he been working there awhile. Cool dude and knowledgeable about everything

Experiencia fantástica: The young man was very helpful

Experiencia fantástica: Fantastic place! Great staff and lots of options!

Experiencia fantástica: Great customer service and had the game in stock.

Experiencia positiva: I LOVE GameStop don't get me wrong....maybe it's the video games of today I don't like much but when I went to this GameStop I didn't see anything I wanted or needed to play...they had awesome merchandise and a lot of games to play but for some reason I felt underwhelmed....first time ever in life I walked out of GameStop without a video game in my hand

Experiencia positiva: Great place good people

Experiencia fantástica: Helpful employee made an exchange really easy and quick ☺️

Experiencia positiva: They are advertising a lot of items on the stores shelves that they don't actually have in stock.

Experiencia fantástica: g a m e s

Experiencia fantástica: Currently here at GameStop Lenox and I am incredibly impressed by the service given to us by Jay. Super amiable, patient and helpful!! Clearly knows what he is talking about & helped us get everything we wanted and needed. 10/10 highly recommend coming to this location!!

Experiencia fantástica: Thankyou for a wonderful service you guys!!! Even met a rapper there lol. Thankyouuu

Experiencia fantástica: Amazing store with the best employees!

Experiencia fantástica: Cool stuff. Friendly staff and people wore masks and physically distanced from each other.

Experiencia fantástica: I buy most of my games from them. Very good place

Experiencia fantástica: Still one of the thriving GameStops

Experiencia negativa: Terrible experience arrived at 10Am for my Ps5 pre order, the manager Tavares S walked up with a group of friends and said he had already handed out all the tickets for the Pre-order needless to say I won't be coming back attached is the Pic of the "tickets" he handed to his friends before entering the store

Experiencia fantástica: I stopped in game stop while in the mall and even though it was about to close i still found the game that I wanted and got it really cheap as the cashier informed me of coupons that I had to use. Great customer service and an inviting atmosphere I will definitely be back to shop here again. Stop in and get your favorite games here.

Experiencia fantástica: Well organized and fast. Everyone was wearing masks. Employees were very helpful.

Experiencia fantástica: Good

Experiencia negativa: Not happy with Game Stop Handling of the virus outbrak. I can't reach any store about my perorder!

Experiencia fantástica: I like games

Experiencia fantástica: The staff is very helpful. Deysi was very friendly and made the shopping experience great.

Experiencia fantástica: The staff is friendly and willing I answer any questions you may have about any product. Recommended store.

Experiencia fantástica: Sonye was the best!

Experiencia fantástica: Mexican sales person was great

Experiencia fantástica: Great products and staff

Experiencia positiva: I like the prices on the selection

Experiencia fantástica: I love going to this place, great location.

Experiencia fantástica: Great customer service. Went above and beyond to help me and my friends when shopping.

Experiencia fantástica: Game stop Is Always Good The Employees really know there stuff

Experiencia fantástica: Clean store, great employees

Experiencia fantástica: Same as always, lots of games and cool toys. Love this store

Experiencia positiva: Pretty pricey.

Experiencia fantástica: Good deals....nice set up...knowledgeable worker.

Experiencia positiva: It’s cheaper to buy old used games from obsolete consoles here than online, but typically cheaper to buy new games elsewhere or digitally. It feels like GameStop is more geared to merch now. Shirts, keychains, bling bags, etc. there’s more non game items than there are games haha.

Experiencia positiva: Im not a gamer but my kids are. The customer service was amazing!!!!

Experiencia positiva: My game stop visit was ok it was ok, if I needed help with something they were just at the counter waiting.I love the store, but they could do better.

Experiencia fantástica: Had wverything I was looking for and great customer service.

Experiencia fantástica: Always nice

Experiencia positiva: Gosto muito dessa rede de lojas, principalmente para a venda de jogos usados.

Experiencia positiva: Ask for Olivia. She is awesome and very knowledgeable.

Experiencia fantástica: I have never had a better customer experience than the one I had today. I had an issue and the Store Manager Tavre went above and beyond to help me. This is the only GameStop you need to shop.

Experiencia fantástica: Nice selection, nice people.

Experiencia negativa: It doesn't have minecraft story mode it's a scam

Experiencia positiva: I love shopping for new games here.

Experiencia positiva: Nice to look around. I would not recommend buying stuff here though. Most games and accessories can be found cheaper elsewhere.

Experiencia positiva: Got good deals and the customer service was awesome. Thanks fellas.

Experiencia fantástica: Ok

Experiencia fantástica: Mi lugar favorito

Experiencia fantástica: I seen a game system I'm getting

Experiencia fantástica: I got awesome games

Experiencia positiva: The place is just same as other game stop but the employees were not that active like other game stop..

Experiencia positiva: Good location

Experiencia positiva: Buona scelta

Experiencia fantástica: Worlds best service

Experiencia fantástica: They help me in my problems

Experiencia fantástica: Very busy but well stocked and well staffed so there was no long wait. Good salesperson attention given.

Experiencia positiva: Found a great deal on a xbx1x

Experiencia fantástica: Love shopping here

Experiencia fantástica: Best gamestop I've been to yet

Experiencia negativa: Staff is lazy

Experiencia positiva: Up to date

Experiencia positiva: One of the few places that wasn't burning hot... is the AC broke in the mall or something?

Experiencia fantástica: Big lots of options

Experiencia fantástica: Esta completo