GameStop

Experiencia negativa: Loyal customer disappointed by misleading process and damaged card… I’ve been a customer of GameStop since I was a kid and have been a Pro member for years. Because of that, this experience is especially disappointing. This was my second time submitting trading cards through GameStop to be graded by Professional Sports Authenticator. When I picked up my order, one of my cards came back with visible damage that was not there before submission, I have photos confirming its original condition. The biggest issue was the pickup process. I asked to inspect my cards before signing, but the employee told me I had to sign first. After signing and then reviewing the cards, I immediately noticed the damage. When I asked for help, I was told it was “too late” because I had already signed. To be clear, this review is not meant to attack anyone personally. It’s to provide insight so others can be cautious when submitting cards. This is supposed to be a card-friendly service, but my experience did not reflect that. I wasn’t given a fair opportunity to inspect my items, and the situation was handled poorly. As a long-time customer, that’s frustrating. I’ve always supported GameStop, but if situations like this continue, it impacts trust and the overall image of the company. If you’re submitting cards here, make sure you insist on inspecting everything before signing, don’t rely on verbal instructions alone. Sincerely, Alejo Landeros

Experiencia fantástica: Me encantó el lugar, es pequeño Pero hay muchísimas cosas, los precios me parecen justos y la atención es buena, por supuesto que volveré!

Experiencia fantástica: Great customer service and informative. They made my family feel welcome.

Experiencia fantástica: I love the atmosphere it gives and how the employees treat the customers here. They keep things running smooth. They added TCG displays and counters. And Card games are played in store.

Experiencia negativa: Absolutely BS that Cards take 4 months to get graded because this company is to cheap to upgrade the service to PSA. They make tons of money to charge to ship cards in bulk. 50 ordered times 10 shipping is robbery at the customer expense never will I do this through them again. To top it off everyone plays the "its out of my hands"

Experiencia positiva: I actually like the GameStop

Experiencia positiva: Very small store not very many things to buy here but overall customer service is excellent.

Experiencia fantástica: wyatt was extremely helpful in helping us find the best pre owned options and went above and beyond with customer service. definitely deserves a raise :)

Experiencia fantástica: Been getting used to quality experiences from Gamestop lately- they treat their loyal customers very well... but this establishment really went above & beyond today! Thank you for making the rain pleasant :)

Experiencia fantástica: The best at what they do and very respectful to me and my daughter

Experiencia fantástica: Luv it

Experiencia fantástica: I got the Spider-men Noir&spider-ham best shf ever !!

Experiencia fantástica: I take my son here 6-10 times per year. Staff os always helpful and kind. We mostly buy their used games.

Experiencia fantástica: Great place to nerd out.

Experiencia negativa: Selling u ripped etb and acting dumb when u ask for a replacement

Experiencia fantástica: Absolutely amazing and knowledgeable staff! Marco was so knowledgeable and helpful, he told us everything we could possibly want to know, and I had a lot of detailed questions, about Nintendo switch and PlayStation and Xbox, and even the difference between the physical PlayStation and digital one he helped us to understand the ins and outs of what we were buying, and I felt confident to buy many used and new products. They even gave me a warranty on like 15 games for only 35 bucks this place rocks and the staff is great. By the way, I think I saw some kind of Pokémon trading club going on at the same time so watch out for their events. They also had cool, figurines, collectibles, etc..

Experiencia negativa: Honestly don’t understand how its difficult to work there… I called in marcos answered said he had a item in stock went in to the store and they didn’t have it… I asked about and said he thought I meant online ??! Anyways they need new staff

Experiencia negativa: Dude named Marcos that works there was rude for no reason. Didn’t want to help with anything or even really wanted to answer our questions.. shouldn’t work there if he hates his job. McDonald’s pays decent now and days and you don’t even have to deal with anyone in the back. Anyways wouldn’t recommend this place.

Experiencia negativa: Worst experience EVER . I walked in with my 3 kids , no greeting not acknowledged nothing , store seemed oddly lonely it was just us and another 2 clients. we browse the store , pick out a game I notice 2 employees near the end of the store just chatting away still never acknowledged or asked if needed any help or questions . We end up wanting to just pay and I got asked for my IDENTIFICATION to prove I’m over 18!?!? I’m a grown ass man grey heart in my beard with 3 kids in their pjs what? I don’t like I’m at least 18?? I get the guy may be doing his job but WOW JUST WOW . No wonder game stop is going under . The store was poorly stocked it literally looked like the place was going under . I won’t be dealing with game stop ever again I’ll now be glad once they do go out of business

Experiencia negativa: Doors opened at 11:08 no greeting no what are you here for today wasnt really expecting one just thought after the fact most places that care about a company motto and people that are there to shop greet there customer. Came in the today told the worker I was just bringing my old xbox he didn't say a single word just started running some test 5mins go by still not a single word has been said keep in mind were the first ones in and in line the worker takes a yawn yawn as a sign of disrespect, and immediately give a smart remarke to “ go somewhere else” if we did not want to be there keep in mind nothing else was said in our conversation other then me saying i'm here returning my xbox. When he said that I had no idea what to say as he stared at me so I told him i will take my business somewhere else and got banned and told im not allowed back because I unhooked my xbox as the employee just started at me. Asked for his name he refused asked how to get in contact with the manager josh but was told no contact information can be given out. Then he finally told me “He works 5days a week” after calling over the phone. People wonder why GameStop is going under it’s because Just lets employees like this run the customers and the store into the dirt.

Experiencia positiva: Not bad. Not great. Limited selection.

Experiencia negativa: No good

Experiencia fantástica: Extremely helpful despite the crowd and there only being 1 person working.

Experiencia fantástica: Nice and Friendly. Great service and help. Nice collectibles from Star wars to pokemon. Marvel,and Mario Bros. This location has a lot of everything. If you like all the stuff I mentioned. This is the place for you. Stop by for the best deals in games. That the word . .

Experiencia negativa: Bought a new item from they're big they would not take their own item back in any capacity. I will not be doing any further business with them ever. Don't waste your money.

Experiencia fantástica: Great n awesome staff and atmosphere

Experiencia fantástica: Cool place to find my super powers collection.

Experiencia positiva: Granddaughter purchased a fuzzy/ squishy critter....she loves them

Experiencia fantástica: I had a great experience. Bryan was very knowledgeable, courteous, and professional. I will definitely be coming back.

Experiencia fantástica: Knowledgeable and friendly. Clean atmosphere and lots of new items I haven't seen in the store before.

Experiencia negativa: Had a horrible experience. Manager named Wyatt has absolutely no people skills doesn’t know how to speak to people. I can’t believe they have this guy as a manager. I asked for the corporate phone number and he said to look it up online because he doesn’t know it . I had bought a Xbox controller back in April of 2023 I bought warranty so I took it back because it wasn’t working properly and surprise he told me they had changed policy and I would have to pay for shipping. That doesn’t make sense I said to Wyatt and then he unleashed on me with rudeness. I honestly think he was talking to me very disrespectful because I’m a woman. He embarrassed me in front of people I’ve been a loyal customer for over 20 years customers deserve better treatment than this .

Experiencia fantástica: I love buying v bucks

Experiencia fantástica: Always have the best workers there when need help with something and give good advice on things that I want to get there

Experiencia fantástica: Want to give a shout out to Brian!!! He was such a cool person to talk to and very knowledgeable. The best GameStop experience I’ve ever had since becoming a pro member in 2011. Also really beautiful store design as well yall did a great job. Anytime we need to go to GameStop I’d rather drive 45 mins to Visalia to come here than my local one!

Experiencia fantástica: Best Gamestop i've ever ben to,employee's are great,LOTS of great stuff to find i go there CONSTANTLY they have a great variaty of games,collectables and the deals keep getting better,a MUST visit when your in town,very well recommended

Experiencia positiva: Friendly staff!! Very clean and knowledgeable!!!

Experiencia negativa: I'm a regular customer and will no longer be one. I recently bought a gift card for steam but they instead gave me a roblox card. I NEVER PLAYED ROBLOX IN MY LIFE! They refuse to fix the issue. Terrible customer service.

Experiencia positiva: Great staff super friendly, clean store, smelled like nerds. I'm just not a gamer more into the collectibles.

Experiencia fantástica: Always been my favorite game stop! Very helpful and knowledgeable workers ! takes their time very considerate knows what they’re doing.!

Experiencia fantástica: Awesome selection, friendly staff and great service.

Experiencia fantástica: I went today just to look around and ended up buying a couple of things. The guy working was very nice and didn't pressure me into buying things which was nice. There are some places I try to avoid that do that. New collectibles available too which is great. I will be coming back :)

Experiencia positiva: Got my grandson a GameStop gift card. Perfect!

Experiencia positiva: It does not have everything, every accessory, merch item, game console, or game. However, they stay stocked and ready for any customer, and they try to be prepared in advance for any new developments. It's a good business, that tries it's darndest to provide.

Experiencia fantástica: This particular GameStop is my personal favorite!! The staff are very knowledgeable of all the products there. I was able to make an informed decision on the right type of gift for my son. The prices are ok , and there's a great selection of games. I go to GameStop for all my gaming needs.

Experiencia fantástica: Gotta catch 'em all!!! Lol. Went there to grab the newest Pokemon games, walked out with everything I wanted and information on upcoming releases. Even got some advice of console changes and shipping issues with several companies. Thanks for being awesome!

Experiencia fantástica: My son loves this place. Employees are helpful, friendly, and quick.

Experiencia fantástica: Friendly staff and the atmosphere of the game store has changed since the last time I have been there. They have more collectibles to buy and products for gaming as well.

Experiencia fantástica: This gamestop is the best. My son and I love it. The staff are kind and knowledgeable. We really enjoy going here.

Experiencia fantástica: GameStop had the Nintendo switch that no one else in town had in stock. I bought this for my daughter an don't know anything about these rhings. The employee who helped us was friendly and knowledgeable.

Experiencia fantástica: Went to buy an Xbox controller and the salesman was super helpful and knowledgeable about what I needed.

Experiencia negativa: The employees are knowledgeable but iam cant stand the online only thing for the ps5 do so many in store at random days and time and dont allow more than one unit sold

Experiencia positiva: Really haven't shop there in a while. But do shop there when I want a new game.

Experiencia positiva: Never has what your looking for!!!!!!

Experiencia fantástica: Had everything I needed when other places didn't

Experiencia positiva: scammed for my xbox ;(

Experiencia fantástica: Good service

Experiencia fantástica: I love this place and the employees are really nice and well mannered

Experiencia fantástica: Staff is really helpful

Experiencia fantástica: Love it!!

Experiencia fantástica: Very good service. I was buying a new system and had a lot of questions. The employee was very cool about it, well informed, and helped with a smile.

Experiencia fantástica: Helpful staff. They did not have what I wanted in stock and were very quick to order it for me

Experiencia positiva: Brandon is a good manager, always helpful.

Experiencia positiva: Very pleasant staff

Experiencia positiva: Love game stop and my kids love it too .some games are good prices and stuff too

Experiencia fantástica: Very friendly people

Experiencia fantástica: Good games there

Experiencia fantástica: They always try their best to explain old people need video games

Experiencia fantástica: 1 thing that's makes this gamestop different from the others the employees here are extremely helpful and go the extra mile for you you can tell when there's a passion for what you do.

Experiencia fantástica: Great guys a d gals to help you

Experiencia fantástica: Helpful employees with great benefits as a pro member

Experiencia fantástica: Love it

Experiencia fantástica: Friendly helpful employees

Experiencia fantástica: My kid loves it

Experiencia fantástica: Great customer service

Experiencia fantástica: Game Stop is awesome!

Experiencia fantástica: Great staff

Experiencia fantástica: Friendly staff and fast service.

Experiencia fantástica: Matt is awesome, super helpful and theres nothing he doesnt know...even what zombies has the kidnertotten map. Love this place!

Experiencia fantástica: GameStop is the best place to go when you want to see about new games or consoles.

Experiencia fantástica: They really care about quality service and friendly environment.

Experiencia positiva: Gamestops a pretty okay place for when you want to buy games it's got its own issues like whenever you buy a game that price value goes automatically to $12 so yeah I mean it's okay other than that it's a great place to get merchandise novelty items and stuff like that they also have old consoles and stuff their connections that you might want also there online stores are pretty cool but watch out when you go over there sometimes you had too much to the card and you get over $1,000 without realizing it until you try to check out

Experiencia fantástica: My personal spot to go

Experiencia fantástica: Best GameStop in Visalia. The manager is super friendly and helpful.

Experiencia negativa: Gave me a blank case for brand new game I bought, asked the lady for it and she didn't even look before telling me no plus there was fingerprints all over the disc

Experiencia negativa: Went well sh*t computer prices but good service

Experiencia fantástica: Great store, great service!

Experiencia fantástica: What gamer doesn't like game stop

Experiencia negativa: The Fat guy who works here is unpleasant and VERY RUDE every time you talk to him. The other staff is friendly and helpful.

Experiencia fantástica: Awesome

Experiencia fantástica: Because this is were I get my gaming stuff to play and I have a gamestop power up points card and that's the only thing that works here

Experiencia positiva: Staff is knowledgeable.

Experiencia positiva: Not so great, as usual

Experiencia positiva: It's GameStop

Experiencia positiva: GameStop needs to overhaul their rewards system. It is not on par with other retail stores. The staff is always friendly.

Experiencia fantástica: Great staff and selections

Experiencia fantástica: Best customer service thank you efron.

Experiencia positiva: Great place for all your gaming needs.

Experiencia negativa: Was told a product was in stock, so I drove to go pick it up when i arrived they told me they didnt know who talked to me and both the products they had were reserved. No communication in this store.

Experiencia fantástica: Nice sales people good price will definitely go back

Experiencia fantástica: Great staff and very helpful!