GameStop

Experiencia negativa: Tried to stop in around 2pm on a Sunday before Christmas, sign said open until 9pm for holiday hours. Lights on but the doors were locked, nobody answering the phone, no note on the door as to why they were closed.

Experiencia fantástica: Just went in and Spencer was very helpful and knowledgeable. Thank you very much for a great Game Stop experience!! Highly recommend this store <3

Experiencia negativa: Nobody answers the phone, sign says "Open" closes at 7pm but gate was down at 5pm Either they were getting robbed or no one feels like working.

Experiencia fantástica: Christian took the time to listen to my issue and help come up with a solution when I had problems transferring my switch data to the switch 2. Saved me from having to obtain a new switch or erase someone else's data to do it. Great customer service that deserves recognition!

Experiencia positiva: I find myself coming here very frequently nice staff I only come for retro games and they don't have an alright selection for retro stuff idk about new gen or whatever.

Experiencia fantástica: Christian helped me purchase a new Nintendo switch and was very helpful, especially as I’m not tech savvy. Also helped returning a broken cartridge with no hassle. Great employee and hope to deal with again!! Thank you

Experiencia fantástica: I think this game stop is neat

Experiencia negativa: Advertised on the official website it’s open at 10am on Saturdays during the holidays. Doors were all locked at 11:06AM. Wasted my time walking here before work

Experiencia negativa: Horrible customer service through phone call. They never pick up the phone no matter which location you call

Experiencia fantástica: Very helpful staff

Experiencia fantástica: The white guy with really long hair must’ve maxed out his charisma. I’ve stopped going to game stop about a year ago due to poor customer service and just all-around bad experiences. This young man’s customer service skills were impeccable not only did we have friendly chitchat but he was very knowledgeable on what I was after this is the type of guy you want to promote and keep around I wish I got his name.

Experiencia fantástica: I walked in super nervous but felt so welcome by Max & Ami ! They are also funko pop collectors and we had a great talk about collecting. I’m coming again. Please reward them for being such amazing workers! Thank you guys

Experiencia positiva: They are so nice at game stop

Experiencia fantástica: Our favorite gamestop. Employees are always extremely helpful and knowledgeable. If they don't have what we are looking for they do their best to locate it at another store.

Experiencia fantástica: Helpful, knowledgeable staff. I came today for a ps5 but they only had bundles in the store, so I had to order it online, unfortunately. Pretty good selection of digital and physical games available. Bought my Switch from here about 2 weeks ago, traded in several games and with the membership got back a good amount of money towards my new purchase. Awesome!

Experiencia fantástica: Got what I needed the store people was Kool.

Experiencia negativa: Don't answer they're store phone ever.

Experiencia fantástica: The customer service was outstanding the only sad part was they didn't have the game I want it was on the self but not in stock

Experiencia fantástica: Very good staff very helpful love to come here

Experiencia fantástica: Quick & easy with the standard of good gaming related conversation with employee, always the best place to but consoles and games.

Experiencia negativa: The handling on the Scarlet and Violet release was/is very bad and could've been better prepared in anticipation for the storm. Preordering worked to my detriment.

Experiencia negativa: I'm not happy that my husband come into the store to make a purchase and is standing at the counter waiting to be cashed out and a customer comes in and demands that the cashier helps her right away so the cashier leaves my husband standing there and does what she says a line is formed during this time and the cashier proceeded to tell my husband that the line was way back there and that he can't please everyone

Experiencia negativa: It continues to slowly circle the drain...

Experiencia negativa: My son arrived at this store at 5:30 pm to sale a game system, he stood in line for roughly 20 minutes as the young lady took his game to start the selling process. But at 5:50 pm another employee told him that they were closing the store and he could come back another day. Poor customer service is an understatement.

Experiencia negativa: I bought an item for myself as ThanksGiving gift before ThanksGiving and I found a deal later, so I purchased same item more for my friends and myself and requested return for old one (still brand new, unopened). The sales representative saw my order history and asked how many item I want to return, even I showed him the order number and told him that I only purchased one item for that order but still put the latest order number which means less amount for refund. I called customer service three time, every time I had to wait 15minutes for waiting someone pick the phone. If you bought an item and saw a deal after you received, do not come to this store to return.

Experiencia fantástica: I swear it's a GameStop thing as a franchise but every worker I've seen on shift here has been fantastic. They're always down to discuss games, and the service is amazing. One worker Victor (sorry if I misspelled it) asked me if I found everything I came looking for and I commented about wanting a certain Minecraft plushie. He told me they were sold out, but when a shipment containing one came in he called me to let me know. I don't think I've ever been that excited about anything in the last 2 years. Truly a phenomenal location, with great people and reasonable prices.

Experiencia fantástica: Very satisfied at the workers there!they helped me out throughly and were very freindly and patient with me.

Experiencia fantástica: Great deals and friendly people.

Experiencia fantástica: Very knowledgeable

Experiencia fantástica: Great games

Experiencia fantástica: The game stop in the university plaza is wonderful

Experiencia fantástica: Cool place

Experiencia fantástica: One of my favorite places to go, staff I'd really nice and caring and is willing to help you find what you need

Experiencia fantástica: Nice store, great employees

Experiencia fantástica: Great customer service 555/10 really loved it great vibes great service the manger Brendon hospitality was amazing

Experiencia fantástica: Always a pleasure to stop.

Experiencia fantástica: Brendan is awsome gave me the best value for my games I would recommend this location definitely worth the drive from lockport .

Experiencia fantástica: Best manager ever! Pat is so helpful and funny.

Experiencia fantástica: Best service every visit

Experiencia fantástica: Amazing employees

Experiencia positiva: The kids like it, I don't play games. Not 4 me

Experiencia fantástica: Great Service , nice and helpful people .

Experiencia negativa: Phone doesn’t work so I couldn’t confirm anything before paying for an Uber, tried to order delivery and it didn’t process the order by their 2pm delivery. I’ll just stick with Amazon

Experiencia fantástica: Early Christmas gifts perfect finish Christmas shopping

Experiencia negativa: The man working there Christian was rude and very short with us. When we asked him about the new Xbox he acted like we were bothering him. As me and my husband looked around he was bringing things into the back room so he wasn't around to help us and no one else was working there so we left.

Experiencia fantástica: Great service

Experiencia fantástica: I go all the time just to see what kind of dragon ball z stuff i can get for my kids.

Experiencia fantástica: Excellent customer service, knowledgeable and friendly staff.

Experiencia negativa: There are two customers and a huge line in front of us and they pace lethargic and take over 20mins to tell us a game is not in stock

Experiencia fantástica: Muy bien

Experiencia positiva: Good staff

Experiencia positiva: I found exactly what i was looking for,busy place,but still great place for games,controllers..etc.

Experiencia positiva: Use games are. Overpriced try to get to much money , from the customers

Experiencia fantástica: Goos service , helpful staff

Experiencia negativa: Employees are rude and make you feel stupid for asking simple questions never have new games in stock and will sell you a used game at new game prices very shady place

Experiencia positiva: GameStop is nice they usually have what I need in stock the only problem I have with them is they open too late.

Experiencia fantástica: Good

Experiencia fantástica: The manager was very nice and helpful when picking out games. Will go again for future purchases.

Experiencia positiva: What can I say it's GameStop this particular game stopped has great customer service and it's one of my favorite places to go!

Experiencia positiva: These guys are pretty cool!! Came out to get my son his Xbox about a year ago. I usually put the request online for certain items when I shop for games and they are great with response times via e-mails as well as reminders. There was a small line when I went but it was not that bad. I was able to wait my turn, get my item, pay and return back to the train station in enough time for my bus downtown. The staff are always great so no complaints. Big thumbs up to you guys!!!

Experiencia positiva: Always a pleasure courteous employees

Experiencia positiva: Nice young man that was on.

Experiencia positiva: Stopped by for a quick visit to purchase a used copy of GTA - I've always loved Gamestop, and this lo CD action is no different - keep up the good work!

Experiencia positiva: It was good

Experiencia fantástica: Good games

Experiencia fantástica: Great service

Experiencia positiva: Helpful staff, just easier to shop online. It's 2019

Experiencia negativa: Plenty of games to choose from. Prices pretty much the same as most retailers (Amazon, best buy). The main deals are on used games. Alot of items can be found cheaper elsewhere (Walmart), (used gamestop ps4 controller cost the same as a brand new one at Walmart). Don't bother selling your games/systems to them... But it new for $60, they'll buy it back for $20 two days later and then put it back on the shelf for $55. Anything this store sells can be easily beaten and price matched at a target or Walmart or Amazon all day...with a better return policy. Maybe convenient if you don't wanna wait on the mailman.

Experiencia positiva: NBA2K

Experiencia positiva: Every part of the phone was mint it was a note 8, paperclip 4443443

Experiencia positiva: Staff is always so helpful! They love to share their knowledge.

Experiencia fantástica: Finally got that new controller!

Experiencia fantástica: Professional af

Experiencia fantástica: Fun staff

Experiencia positiva: If you have a set plan for what you want it shouldn't be an issue. I Needed an xbox 360 controller, got it

Experiencia fantástica: They had that fr game

Experiencia fantástica: Awesome job great customer service.

Experiencia fantástica: Love it

Experiencia fantástica: This my favorite spot for games and the employees are always up to date about everything.

Experiencia fantástica: Very attentive customer service staff

Experiencia positiva: Great service. Great sales

Experiencia fantástica: Good place to go for game's

Experiencia fantástica: I brought a joystick for PlayStation 3 good service.

Experiencia fantástica: Very organized friendly staff

Experiencia fantástica: Lovely

Experiencia fantástica: Very courtious staff

Experiencia positiva: A good store should be three employees working not two to avoid big rushes during break time

Experiencia fantástica: The people here we're very cool. I got a used controller. When I got home it didn't work correctly. I took it back and was able to exchange it for a brand new one only paying the difference. This was alot to explain but the guys working were quick and easy. Great job guys

Experiencia negativa: Not good

Experiencia positiva: Look the geeks that populate their staff. Helps A LOT

Experiencia fantástica: Excellent service and good price!

Experiencia positiva: The store is nice only thing is they try to sell the games for a small

Experiencia positiva: The guy was very helpful and understanding. Brought a older system Xbox 360 to help with my anger. Called and needed help, I got a rude person who told me Google the help

Experiencia fantástica: Clean. Fast. Nice people

Experiencia positiva: Get place to buy games

Experiencia fantástica: Good skills of costumer service

Experiencia negativa: Prordered something that got there 1.5 months later and then brought in headsets to exchange for new ones but they bent the headset backward to I guess test durability or whatever and cracked in 4 diff spots. Not only they didn't have the headset I wanted they broke my original ones. I go to the GameStop that they says has the headset I want but guess what they can't take my old headset now. I will go to Amazon from now on

Experiencia fantástica: The staff is always so helpful. They always have what we need.

Experiencia positiva: The phone number listed on Google never works for me, and the store itself doesn’t feel good one bit.

Experiencia fantástica: Fantastic! Found a new mystery game can't wait to play!