GameStop

Experiencia negativa: Whoever hired the girl in the glasses needs to fire her she's disrespectful and doesn't help people

Experiencia fantástica: One of my favorite stores in the mall, there is so much cool stuff to look at and see, and the staff are really helpful and nice. I’d recommend this as one of the best game stores in the mall!

Experiencia negativa: Just kinda miffed at the lame apparent deals that aren't really there. I came up to this sign and got excited, 5$ a shirt? Let's go. Turns out only like one of the shirts in this bin was actually a 5$ clearance shirt. The rest were "markdown" and, although the box they are physically inside of is labeled 5$, they have stickers on them with less than original price- coming closer to 15$ a piece.

Experiencia fantástica: We had an excellent experience at GameStop thanks to Roxanne. She was extremely knowledgeable about all our options, attentive to the type of product we were looking for, and genuinely helpful throughout the process. She took the time to explain different warranty choices and shared information about Pro memberships without being pushy—just informative and considerate.

Experiencia fantástica: I go here a lot with my parents and I usually don’t get Anything but it’s amazing how many games they have!

Experiencia negativa: Poor experience. I found a game listed at 39.99 and when brought to the counter I was told it would be 49.99. Confused, i asked them to honor the price which was met with incredible unprofessional responses. I am a pro member and have spent hundreds of dollars at gamestop. I'm blown away with all of it. Will not shop here again.

Experiencia negativa: GameStop in The Tacoma Mall are very dishonest and take advantage of kid Shoppers. Took Me All day to Undo the Legal Contract the talked my 12 yr old in to signing. After contacting they are giving me the run around

Experiencia fantástica: Customer service is amazing, very communicative, very knowledgeable about video games. Very intelligent. A leader in charisma of sales and also really good at kpis they are the best ever of all time. No problem

Experiencia negativa: I rarely shop at Gamestop but the blond guy with the glasses and ponytail seems to exercise a vendetta against anyone who doesn't want to get the store credit card. I was asked about it and told him I was interested, got completely iced out for the rest of the transaction and after stopping in there again he refused to talk or even look at me and his co-worker interacted with me instead. I now feel uncomfortable to ever stop in again when he's working.

Experiencia fantástica: I had a very good experience Kyleigh was very helpful I came in to purchase card sleeves for my Pokemon cards and she gave me a rundown on what is best for protecting the cards and informed me about the blooming waters set which is really nice since cards have been very hard to find I’ll definitely be coming back here

Experiencia negativa: Immediately the guy was trying to sell me some yearly plan for their service when I don't even shop there barely ever So I didn't really like that but I went with my son to the mall for his birthday and so we decided to stop in there and look for a game I ended up paying all no a total of $52 for that game even though it says it was priced for $39 at pre-owned price. I could have bought it at Walmart for brand spanking new for that same price I mean jeez. Pre owned should be discounted for real. I mean they buy people's pre-owned games for basically next to nothing so how they gonna charge the same price for the game as it sells for brand new I won't shop here again. Definitely not.

Experiencia fantástica: Roxy and Connor are awesome at their jobs!

Experiencia fantástica: Roxy did a great job helped me out by getting the best price I could get and went into detail about the games I didn't know so I could understand what it's about and a great attitude!

Experiencia negativa: Employees are unwelcoming and do NOT provide great customer service. They seem like they hate their job. Always an issue when using the warranty. They only warranty certain products. Will start going to another location because this one sucks.

Experiencia fantástica: The folks working here were helpful and patient. They helped us find a rare game in the area. Thank you!

Experiencia negativa: Liars, and Deceivers! I bought the membership (big mistake) along with the warranties on all games and I wanted to return an unused pre-owned game which was still in the eligible time frame and had the faded receipt they handed me and told me I was a day late (which was a lie learn how to use a calendar) and said they’d give me $6 for a $30 game they admittedly told me they would put back on the shelf and again sell for $30. On top of that they refused to reprint me out a copy of my original receipt. I told my son we will never shop here again life. Instead of $30 I am on a mission to get all my $124 back. They got their products back and now I will be getting all my money back they charged to my account. Should’ve followed through with your own policy now they lost 2 membership paying customers for life.

Experiencia negativa: I bought a ps5 5 minutes ago and they gave me the open box, I came back so they could exchange me for a new one, because I paid to give me a new one, not an open box, and the store wouldn't let me exchange it, I called customer service and They didn't help me. They don't know how to help in this store, don't spend your money on used things that they sell you as new, don't waste your time here. I feel robbed

Experiencia fantástica: Up to date on games and pokemon witch is all I go for so great place for fast friendly service and what you need.

Experiencia positiva: They were nice had the x box my sone wanted

Experiencia negativa: I ordered and paid for a PlayStation portal online for same-day pick up, and I called to see if I can get it but the lady it’s faster if I just come in and buy it. She advised me to cancel my online order and She said she would hold it for me, but when I get there the chubby blonde told me her coworker sold it on her lunch because she didn’t hold it like she said she would. Pure incompetence!!

Experiencia negativa: Please share this... I recently went to this location and purchased a PS5 and a series x. I then returned to trade in my series s and 3 controllers. 1 being a brand new black controller that I pulled outta series x box. Never used. They only gave me 107 dollars for the lot. Which is strange because the app said 115. Or should I say up to 115 cash. My system was dirty, at most only a light cleaning was needed. Even though I I had reservations I went with the deal. But then after I took the money I felt robbed. I stated I hate to be a stickler but I would like to reverse the deal. And was immediately greeted with disrespect. The tone the young lady spoke to me in is what a parent uses to scold their children. I'm not 1 of those crazy Karen type. But if I were that should've been the moment. Shawn handled the situation perfectly never got out of character. But his team member needs a lesson in customer service. Gamestop needs to stop robbing the people who frequent their business. Give us what the product is worth. If you're going to take the same system I just sold to you. And sell it for 50 less than brand new. giving me 96 bucks is completely wild.

Experiencia negativa: 12-6-23. Tacoma Mall Blvd Gamestop arrived there around 11:06a and it was not open. Their business hours sign stated they open at 10am so I went down to nearby Target to purchase the item. Even though this Gamestop was just down the road from me. I guess employee is lazy to be on time or quietly quiting which I then won't buy from this store ever. It's a principle of work ethics, I don't want to give my business to an establishment that doesn't bother to show up on time and waste my time.

Experiencia fantástica: Your typical GameStop nothing bad to say nor do I have anything good to say either it's just another Gamestop... but I do notice that this GameStop tends to have more of the games in particular that I like..

Experiencia positiva: I like the staff. They are friendly, welcoming, and knowledgeable. They have a decent selection of games from various different systems. The only reason I deducted a star was due to the parking situation which is tight and often full.

Experiencia positiva: The one associate was very attentive and watched all customers well. He did his job well. He was quiet. Until we walked to the register with our selection.

Experiencia fantástica: Patient staff and very helpful, I appreciated being helped and heard it made me feel welcomed to shop here when they didn't hound me, other stores acted like I was going to steal with the bags from other stores I was holding.

Experiencia fantástica: The staff were friendly and polite, I was able to find exactly what I was looking for and purchase it without issue.

Experiencia positiva: Was the only GameStop in the area to have the Xbox series x Forza bundle in stock. Purchase went well and the clerk didn't press me hard for ext warranty etc. Which I did buy because one it replaced the unit no matter what happened to it. Not just if the unit fails. I can drop it and get it replaced. And 2 sure why not. Support a brick and mortar store.

Experiencia fantástica: Never had a bad experience here. Everyone is always super polite, and I've seen more people go above and beyond in their customer service here than most other locations I've been to

Experiencia fantástica: I love game stop and visit every location I see in my travels for work. I am a gamestop warrior for life!

Experiencia positiva: The staff was fantastic here. No fault of the people working here - the store needed more inventory and better lighting.

Experiencia positiva: MAX!!! You were actually HELPFUL!!! Thanks for sending me to Gig Harbor, we finally found the perfect gift! The blonde boss chick in Spanaway was SO NO help...

Experiencia fantástica: I stopped in the GameStop at 2 minutes to closing and expected to be rushed out the door, but to my surprise the the salesperson went above and beyond what was needed to make me happy, with a great attitude which makes all the difference to me, so yes I do love this place

Experiencia negativa: So and I arrived at opening today to get our free Pokémon Go Pikachu promo card as advertised. The employee was busy reading and hardly took his face out of the book to tell us he has no idea what we are talking about. He wouldn’t look into it and said they must be gone. I searched ebay and one seller has 45 of them. Being you can only get one at a time and they are new I assume it’s an inside job. This also happened with another promo, was fed some garbage and dismissed. Moral of the story is if you want your free Pokémon promo go elsewhere.

Experiencia negativa: Supposed to be open until 8, closed with lights off and no employees at 7:30. Hours on google were updated 6 days ago and their website and Apple Maps also confirm those hours

Experiencia fantástica: Great selection of new and used games. The staff are always super friendly and helpful!

Experiencia fantástica: They were friendly and helped alot I think it's awesome their in the mall!

Experiencia fantástica: Very friendly staff, and they were knowledgeable about any questions we had about games and/gaming systems. If you are in the area, I definitely recommend stopping by and saying hello.

Experiencia fantástica: Great place to get some cheap games Great employees.

Experiencia positiva: Store and staff was fine but they didn't have what I was looking for.

Experiencia fantástica: Staff is amazing! Very helpful. Great selection. GameStop Points system is great too.

Experiencia fantástica: Really cool selection of games, nice and helpful employees every time I visit!

Experiencia fantástica: Despite the busy line, the two clerks managed to handle a busy rush of people and take care of my trade in very quickly. Super friendly service

Experiencia fantástica: Dana (I think) went above and beyond to locate our pre-ordered game for us so we didn't have to come back! Awesome staff, clean store. I'd rate 6 stars if I could!

Experiencia fantástica: I love this industry for the reason that you put $$$$ down pay off over time then it is yours, because for many people today have a hard time shelling out paid in full all at once.

Experiencia fantástica: Great little shop love everything they have although it could use a little bit more otherwise fantastic good staff great products

Experiencia positiva: This location seems to be pricier than other stores. Friendly helpful staff but shop around for better deals

Experiencia positiva: Very typical, not too different from normal game stops. Workers were nice and they kept the crowd moving rather than stagnant.

Experiencia fantástica: Great knowledgeable staff. Only 6 people aloud at a time though so expect a little wait.

Experiencia fantástica: Dude knew his stuff! Hands down best help ever at any gaming store.

Experiencia negativa: Bought a game and it didn't read in my system! Called back multiple times because they never have enough cashiers. They didn't have another copy so i had to waste time and money to find another gamestop that had it.

Experiencia negativa: They need to be fair when buying a video game that is 65 follors and they only offer you 14 dollors for it stop ripping people off

Experiencia negativa: This used to my favorite GameStop but after this weekend, that is over. Not only did you sell me a refurbished PlayStation with a broken wireless receiver but when my boyfriend forgot to check it for a disc before packing it back up out of frustration - you stole my game and made zero offer of compensation or even explanation for my missing disc. Where did it go guys? Cause I am positive it was in that PlayStation when it got to you. 100% disappointed and never giving you my money again.

Experiencia fantástica: Orion and Erynn are so passionate about their jobs and so helpful. Last night during the premier of Pokémon Sword and Shield they just did such a good job of directing the lines and keeping people happy and moving. This is my favorite location because the people that work here are just awesome. Thanks for doing such a good job guys keep it up!(:

Experiencia positiva: Nice if you buy pre-owned merch, you get 7 days to return and get a full refund of you wish.

Experiencia fantástica: This is not only a convenient location; but my favorite gamestop location. The staff here seem to know everything about the games. I very vaguely described my dream game, and the woman helping me directed me to Slime Rancher. Which has been the perfect game for me. I've never had a problem with anything I've bought here. 100% recommend

Experiencia fantástica: I loved it, had friendly chats with the employees while they helped me with getting the games i was looking for.

Experiencia fantástica: It's a prestige store for a reason. The staff are mostly friendly and helpful with the acception of someone having a off day.. Wide variety of games, attire, collectibles, and other cool stuff. If you're reading this wondering if it's a good place for helpful advice on what to buy your grandchildren for their birthdays or Christmas, this Gamestop is the bees knees.

Experiencia fantástica: I know nothing about gaming. But I didn't need to know anything about it when I go into the store for anything ( there are plenty of gamers in our family) the employees here are very knowledgeable about all of the systems they sell in the store and can help you with anything. I've been very successful at Christmas and birthday parties because of this.

Experiencia positiva: They never really have anything good, their prices suck and trying to sell anything to them is a rip-off as they will give you some measly amount and then turn around and resell it for about double or triple what they paid you.

Experiencia fantástica: This is one of the friendliest Game Stops that I have visited. I wish I could remember the new guy's name. Whatever. He helped me alot with suggestions for my 11 yr old grandson and helped save some serious coinage. Very refreshing attitude. If all Game Stop employees were like this they could double their business. Probably. Go check them out.

Experiencia negativa: Merchandise covers the floor, the guys who work there are forced at gunpoint to sell me a magazine I don't want and awkward conversation. Just use Amazon.

Experiencia fantástica: The employees were very helpful and kind, also took time to explain things to us. Store was clean and organized. Happy with our visit!

Experiencia negativa: Didn't like the one in the town center a lady that works there was very rude so now I go to the one behind them there alot nicer

Experiencia negativa: The two star might be harsh since the staff is nice and helpful but I just can't forgive the practices of the company. They don't do army discounts on any of the used games which is a shame in it self. Then there are times where a new game will be cheaper than the used version. So many reasons to not like the company it self. Most of the time the employees are great just the company that needs help.

Experiencia fantástica: Very helpful employees and expected mall prices. My son loves this store!

Experiencia negativa: Inventory is all messed up because of how sloppy and messy place is. Then you got last workers not wanting to look for the product saying it "walked off" get it together

Experiencia positiva: Good service my son and i picked a game up i wouldnt sell a game to them they are not fair with trades but buyimg and service was ok

Experiencia positiva: Gamea stop is always good. Just expensive. This particular location was especially busy even for Saturday. Staff was noce enough.

Experiencia fantástica: Very helpful not only finding it but had it delivered to the store! Loved the customer service!!

Experiencia positiva: Always bring the kids here. great store, sometimes smells like body odor but they can't really help that since it's the customers though.

Experiencia fantástica: Beyond words happy to buy from this game stop!!! The staff are always nice and willing to help track down a console for you!!

Experiencia fantástica: The staff was very helpful, it was shocking to me at the fact that the staff new so much about almost everything. I was glad to be greeted and helped out by one of them. That is why I'm glad I am able to go to a game stop that helps out so much

Experiencia fantástica: In and out quickly. Mike the cashier was fun and efficient. Had a good selection of older games and got the 4 for $20 deal!

Experiencia fantástica: Simply the best. You can't find a better deal, service, or gaming supplies/support than Gamestop. I mean no one, internet or brick an mortar can do what they do. The staff is hospitable, patient and knows the business of gaming. You well be wasting your time and money shopping elsewhere.

Experiencia positiva: I've been with GameStop for 10 years and yet only thing I realize is that they are money hungry and they're like a digital pawn shop I can't say that I really like them but being a pro members award is really kind of great. But gameinformer is really a stupid magazine

Experiencia negativa: I kid you not I asked if they had any play station 4s in stock and they told me they can not answer that question, what? They can’t tell me if there’s a product I am looking to buy in stock? What are you car salesmen? I guess I will go to the next dime a dozen GameStop that told me they have some in stock. This store must be afraid of a sale or something. I guess if you like to be surprised by there inventory when you show up go ahead and spend your money here.

Experiencia fantástica: I love it., The Staff are very kind and informative. Not to mention it's rarely busy unless there a new release. It's great.

Experiencia fantástica: Taylor was very helpful. We were sold the wrong product the night before a call the next morning and had it all straightened out!! exceptional customer service and exceptional management!! She didn't have everything we needed so she pointed us to the union store!!