GameStop

Experiencia fantástica: Great store and friendly staff!!

Experiencia negativa: Seriously If you want a bad experience goto this store l, never greeted. Stood by the cabinet to purchase two collectibles and not once got asked if needed help just stood there… when I eventually bought something never once was I thanked just a simple “mmhmm” when I said thank you! Horrible experience..I was dealt with by Jason…seriously if you don’t like your job quit

Experiencia fantástica: Toni was very respectful, kind, and patient while doing my large trade in. She was able to balance processing the trade as well as helping other customers at the same time! :)

Experiencia negativa: This location has the worst customer service out of all the locations. The employees were rude and disrespectful to me.

Experiencia negativa: Wanted to return some games and asked if I was able to do cash back, would have considered taking store credit if the answer was no, but the middle aged bald dude (don’t know his name) was pretentious and had an attitude from the very first moment I walked in. The other employee was neutral and was trying to be helpful, but the old bald dude kept interrupting her (when neither of us asked him for help and he was sitting down on a chair several feet away). Bald dude also kept making remarks about how one of the games I was trying to trade in was “the worst in the franchise” as if that, or his opinion, mattered when I was trying to make a transaction. He also wrongfully claimed Mass Effect: Andromeda to be remastered when it is not, it is backwards compatible, and claimed that the Star Wars: Battlefront 2 servers had been shut down when they are still active on both console and PC. Wouldn’t recommend doing business here with employees who have bad attitudes and lack product knowledge.

Experiencia fantástica: Polite employees.

Experiencia fantástica: Employees know their stuff when it comes to gaming. They provided a friendly and low key chill atmosphere for all ages to feel welcomed. No, negative attitudes here. Customers and Staff all smiling I thought to myself , that's how it supposed to be. Great Job and Great Team of employees.

Experiencia negativa: There are so many bad things I can say about this place but I won't waste my time. Awful customer service. DO NOT shop here! P.S. How is it possible all the good GameStops around me closed and this one stays open? Ridiculous...

Experiencia negativa: Who is here with whom

Experiencia negativa: I placed an order with my mom on January 11 in store to have it shipped to my house it was supposed to come Wednesday buw now its coming maybe today or tomorrow so frustrating

Experiencia fantástica: This gamestop is the best, great workers looking out for you. I go out of my way to come here. Very satisfied.

Experiencia negativa: One heavy set woman employee with glasses who was working today, November 26, 2025 @ 5:15pm was very unpleasant. Deliberately skipped a person in line to help the person behind him. Had an attitude the entire time. The other male employee added a star for me because he was so kind and helpful!

Experiencia negativa: Poor customer service. I won’t write a long review. Too many bad experiences. Rude cashiers

Experiencia negativa: Bought a game earlier. When I got home, I saw ‘Yolanda’ charged me an extra 15$ for a membership I did not agree to join. I called the store, and they agreed to fix everything if I came back… But when I drove back, that’s not what happened. Instead, Yolanda decides to argue about how she did me a favor by charging me without consent, and tries to lecture me on the perks of membership. I tell her I’m not interested in any of it, she then refuses to refund me. I’ve been to many Gamestops, and none have tried to pull a shady move like this before.

Experiencia fantástica: Game stop is a to-good well co organized store with great fun items .

Experiencia fantástica: Incredible customer service. All of the staff are wonderful and deserve raises.

Experiencia fantástica: Came in for the buy two action figures get a comic book free promotion, Ian pointed me to the section and showed me the book even too. 10/10

Experiencia negativa: The manager Ian was rude and not helpful at all. I waited 30 minutes cause they couldn’t find the promo policy for a free comic book. I called the day before and was told different information. Bad experience overall and I would choose a different GameStop. Not welcoming at all. I left without getting the FREE comic book

Experiencia fantástica: Shoutout to Yolanda who helped not only my best friend out but myself out today for the Switch 2 launch. Much appreciated! Hard working and honest. Thank you!

Experiencia fantástica: I’ve been here a couple times and it’s always a good experience. Employees are attentive and kind especially Ian. Answers questions with kindness and patience and by far one of the nicest GameStop employees I’ve encountered. Store should hang to him at all costs 5/5

Experiencia positiva: Good place. Not my favorite. Associates seem disinterested at times

Experiencia negativa: This location needs to get their Pokemon card drops more organized! You have people lined up at all entrances and then security doest do much! Assign one specific door entrance because then you have people cutting the like and letting buildAbear employees cut the line because they're employees!

Experiencia fantástica: U know even though I miss the old staff at this GameStop location I love the new staff especially Daniel he even helped me find the shirt I was looking for today u made my day a lot better man thanks for that man u deserve a raise man especially Yolanda she was awesome today u both were amazing 5 stars for this location

Experiencia fantástica: Yes it is a game stop

Experiencia negativa: Company has gone down hill like crazy.

Experiencia fantástica: The best customer experience ! Daniel was courteous , knowledgeable and super friendly. Helped me with a trade , no issues . The experience was so positive , I went and bought more stuff for Xmas . Will be going there from now on , because I know I’ll be treated well. Thank you !

Experiencia positiva: The guy answering the phone need to work on customer service and support. But I love GameStop and the store!

Experiencia fantástica: Best game Stop. In Town

Experiencia positiva: Decently large GameStop but everything was spread out so I didn’t feel like they had more items in stock. Pretty average selection of games and Popculture nicknacks compared to other GameStop’s. I didn’t have any interaction with the staff, they didn’t seem overly friendly or concerned about customer service but I would say that’s on par for GameStop. Overall very average.

Experiencia fantástica: Super friendly staff with a great deal of video game knowledge. Had a good chat that was unfortunately cut short (due to other obligations), but I was glad I took the time to stop in.

Experiencia negativa: The way gamestop is removing classic videogames and modernizing it by taking stuff out has pushed me away from walking in.

Experiencia negativa: Theres no retro section anymore. If you want to see what selection of retro games they have, you have to ask an employee who then has to either list off and pull out any game youre interested in, or print off a list for you to look at. all the other stores in the area have a case showing off their older games. what happened to this store?? really disappointing.

Experiencia negativa: I walk talking with one of the employees when the manager came over and instantly started selling me on the ps5 while i was in the middle of talking with his employee. it was really rude how he had just interrupted and then wouldnt take no for an answer.

Experiencia negativa: this store was a lot more lively when the girls were still around. there was a girl with long, brown hair with the loveliest humor, and another girl with long blonde hair that was just the sweetest. now the store is ran entirely by men that have no interest in what they're selling, and create an uncomfortable environment to hang around in. you can no longer have a genuine conversation with the new people, with the old girls it felt like you could really connect to them.

Experiencia negativa: the store manager, jewel, is almost constantly on a call through the earphone in his ear. it's also super uncomfortable when he yells greetings across the store, and gives you no time to shop before coming up to you and pestering you about help. i know his job is to help, but i've barely been through the door and im already being bothered. im usually a frequent shopper in the fox valley mall, but seeing him in the stores deters me from gamestop entirely.

Experiencia negativa: Always closing early for no reason!!

Experiencia negativa: Came by at 4pm there was a sign posted on break be back at 430pm returned around 5 employee was already telling people he was closing soon should be open until 6pm!!!

Experiencia fantástica: Excelente atención

Experiencia fantástica: It's a big and spacey GameStop store where there's a lot of games and collectibles to buy. Would come here again if I got the chance to.

Experiencia fantástica: Lee had great customer service and helped me find what I was looking for.

Experiencia negativa: Sign is always up saying back in 30 on break. Been 40 and were still waiting!? Get it together

Experiencia fantástica: Like looking at games and other stuff they have in the store

Experiencia fantástica: You people are crazy. The workers here are always so nice.

Experiencia fantástica: Great service. Hope they stay in business.

Experiencia fantástica: Exelente

Experiencia negativa: Purchased a controller I was super excited and opened it up in the car to find out it was used and had scratches. The manager said she couldn't do anything because I didn't buy the warranty. I literally bought it an hour ago. I paid for a new controller not a beat up one.

Experiencia fantástica: They were able to find a copy of a game every other game stop was out of!

Experiencia negativa: Ordered a pair of controllers for pickup, drove 40 minutes as it SAID online they had them, only to get to the store and they did not. Then was told it will take over two weeks to refund the money? Horrible experience

Experiencia negativa: I had to walk out last night the smell was so bad. I'm sorry, being a gamer is no excuse for poor hygiene and the employee that walked past me was so rank I got nauseous. All I wanted was a Pokémon game for my kid and instead I got punched in the nose by the employee's B.O. Seriously yall, Take. A. Bath.

Experiencia negativa: This GameStop used to be great. I remember shopping here frequently when our kids were small. The store was always clean, and the staff was friendly and helpful. Fast forward to present day. This location is a shell of what it used to be. It smelled so bad inside that my wife walked out immediately. I tried to stay and look around but the stench and gross floors ushered me out as well. The staff seemed indifferent. Other GameStop locations in the area are much, much better.

Experiencia fantástica: They actually had a ps5, great service.

Experiencia positiva: Loved it but when I asked for my code for 5 dollars off like I usually get for my Xbox code they told me they can't do that which I was kinda little upset it add balance I went to a game stop in Arizona they had no problem doing that

Experiencia positiva: Hehe, I usually stop in while the family shops and I feel bad for the staff that work there. They seem pretty miserable and don't really interact with customers unless they ring you out. I've been to other GameStop and usually get greet you and this opens up the dialogue to help with finding a game or let me know upcoming titles and preorder goods. Video game inventory is pretty poor. Can't say I recommend stopping in unless you need to kill time and that's up for debate.

Experiencia fantástica: Very helpful staff.

Experiencia positiva: It's fine.

Experiencia fantástica: Bien

Experiencia negativa: Needed my address, name, phone number, and email to buy a $30 box of cards.

Experiencia positiva: Was looking for a Rubics Cube and found just what I was looking for!

Experiencia fantástica: I was only going for one thing and they had it

Experiencia fantástica: Very clean and good selection of items

Experiencia fantástica: I love gamestop nuff said!

Experiencia positiva: Variety of items. Employees actually nice

Experiencia positiva: It c ool to llok at different games bought something for my kid for christmas

Experiencia fantástica: Very friendly and knowledgeable staff. The store looked pretty well picked through a frw fays before Christmasz but they helped me find what I needed!

Experiencia fantástica: Very helpful & friendly staff, looking for the un-find-able for Xmas they tried as best as could be done

Experiencia fantástica: Very organized and the staff was efficient at processing customer orders. I would definitely return to this location. Everyone was friendly and helpful.

Experiencia fantástica: Good food

Experiencia positiva: The snorlax looks like its in pain

Experiencia fantástica: Great customer service

Experiencia fantástica: This store makes my son happy and they have a very friendly staff that have a lot of patience w their customers

Experiencia fantástica: Encontré los juegos que buscaba y accesorios

Experiencia fantástica: Cheaper than Mexico's

Experiencia positiva:

Experiencia fantástica: Asked questions and got great answers. Great place for all my gaming needs.

Experiencia negativa: Huge store, which would be great, but couldn't go in. ? As some other stores have started requiring masks on again, they have reposted their signs. At time of visit, this store had a piece of paper that someone scribbled with sharpie, something about masks?? Then the one staff with mask on, behind plexiglass, 30ft away is saying something about Masks required. ? There were zero customers in store. Other stores in the mall, that required masks, had clear signs pointing that out. Was shocked by Gamestop, as were others that were turned away.

Experiencia fantástica: Great

Experiencia fantástica: Great service and awesome staff

Experiencia positiva: Friendly service

Experiencia fantástica: Hannah was so kind! She showed me keyboards from the back and told me other game stops where to get the game i was looking for! Love her.

Experiencia fantástica: Friendly employees, that we're very helpful.

Experiencia fantástica: buena tienda para los gamers trae de todo funkos juegos consolas piezas paa armar tu pc la verda demasiado bien

Experiencia positiva: Wish I could get stuff but it is a luxury to go there

Experiencia fantástica: Staff super friendly and helpful

Experiencia positiva: Need more collectables

Experiencia fantástica: Large store with lots of toys, computer parts, video games

Experiencia positiva: Overall good store overpriced tho for pre owned

Experiencia positiva: I mean, it's a Gamestop

Experiencia fantástica: best place to get gaming things

Experiencia fantástica: Checking out the things that they have and to see If they had new games

Experiencia positiva: Este es un buen sitio para los amantes de la buena lectura esta repleto de libros desde cocina historia,cultura en fin encuentras de todo tipo de lectura.ME GUSTA MUCHO

Experiencia fantástica: Super great prices!

Experiencia positiva: They gave me $150 for my Brand New Nintendo Switch....

Experiencia positiva: This GameStop doesn't have the selection it once did. Here you can find only the latest and most popular games and accessories, but nothing else. They have also shifted more towards merchandise, which isn't a bad thing, but the store has a lot of empty space that I'm surprised they aren't utilizing.

Experiencia fantástica: Kerry is hands down one of the best store leaders I've ever encountered in 7 yrs of coming to gamestop!! He went above and beyond to help me and my son get our Nintendo switch! I wanna publicly say thank you so much and you won us back as loyal customers to gamestop! #forevergrateful

Experiencia fantástica: Great store and very well run.

Experiencia fantástica: The staff is great and wide selection.

Experiencia fantástica: staff is always very friendly and helpful!! always willing to answer questions!

Experiencia fantástica: Very informative employees. Game selection is top notch

Experiencia fantástica: This has always been my favorite place to shop. Very sad that the one nearest me closed down

Experiencia positiva: If you like video games