GameStop

Experiencia fantástica: Rest in peace Westwood Loop GameStop, you will be missed.

Experiencia fantástica: Still the best place for games and consoles.

Experiencia fantástica: Izzy’s customer service is top tier. I went into the store knowing absolutely nothing about gaming. Izzy educated me and answered every question I had about the switch. Definitely gained a new customer. Thanks.

Experiencia fantástica: Awesome hits

Experiencia negativa: Went in tonight and had one item i wanted to purchase, the cashier was checking prices for someone but not exaggeration they had over 60 games, they literally laughed and said sorry I can't open another register. So myself and 6 other customers walked out. I understand not being able to open another register and just having to wait in line but don't laugh at people wanting to make a purchase after they've already been waiting 15 minutes. You literally just lost a totally of 7 different customers in one night because of that attitude.

Experiencia negativa: I called TWICE and some punk attending the store, hung up on me TWICE, and I just needed some quick information. So, being the hot head that I am I drove up there, and well whatdayaknow...the punk happened to be in the back. All of a sudden. I'm not an aggressive person, well maybe I am, but not once did I come off aggressive towards this individual, others than after he/she hung up on me the 2nd time.

Experiencia fantástica: Great customer service! Very helpful

Experiencia negativa: Why bother hiring ppl that won't answer the phone or do their job game stop. I've called the store like 15 times no one has answered. How yall are still in business

Experiencia negativa: Would not recommend this store. Went in last night to trade in my PS5. Everything was working and perfectly fine but they would only offer 210$ and would not match the guaranteed trade in price that their website said of 385$. When I asked if they would honor the kid at the counter said “I can’t even if I wanted to”, he was so rude to me. Never going back here, y’all have lost a repeat customer. No wonder GameStop is going out of business.

Experiencia negativa: They never answer there phone wanted to pre oreder a game called 6 times inn a row no answer no more gamestop shopping at Amazon from now on

Experiencia fantástica: That specific location is nice and I was greeted by a very nice young man who helped me with everything.

Experiencia fantástica: Customer service is good here and it's never to crowded

Experiencia fantástica: Austin was very knowledgeable about the things I asked him. On top of that very respectful. He set the standard for all GameStop employees.

Experiencia negativa: They NEVER answer their phone! So annoying. Calling all day trying to speak with someone. Impossible.

Experiencia negativa: Manager named Rene was pretty Rude when inquiring about something at the store bad customer service won't return to this location

Experiencia fantástica: Very organized and many variety

Experiencia negativa: They dont awnser the phone

Experiencia negativa: It says they are opened but they are not and there is no sign stating when this location will be opened again.

Experiencia fantástica: This is a great location with extremely friendly employees. The store is always clean and items are on the shelf easily found. The store layout is good but a little tight in front of the cash register with the marketing material in between the isle. They usually always have the games in stock that I'm looking for. They frequently have great deals on accessories I picked up an RGB keyboard for about half price of what it normally was. Stop by and check this place out.

Experiencia negativa: Worst GameStop, I went in on Mother’s Day and I believe it was ‘Isaac’ was so rude. Every time I go in they are always very rude and unprofessional.

Experiencia fantástica: I GOT NEW GGAMES LETS GOOOO

Experiencia fantástica: Great layout of the store, good merchandise helpful staff.

Experiencia fantástica: It's GameStop, get what we want and we know what we're paying.

Experiencia negativa: Why is 7:30pm and the staff at the store having a hour lunch when they close at 9pm. Doesn’t make sense

Experiencia negativa: The store was closed at 5:30 pm on a Monday when the sign says it should close at 9 pm.

Experiencia fantástica: Great location, super kind and helpful staff.

Experiencia fantástica: Cool place good deals

Experiencia fantástica: Friendly Staff

Experiencia fantástica: We found everything we needed at a good price my son will be happy for Christmas

Experiencia fantástica: ALWAYS COURTEOUS ALWAYS PROFESSIONAL ALWAYS WILLING TO HELP!!!

Experiencia fantástica: Excellent

Experiencia fantástica: They had the game my son was looking for :)

Experiencia fantástica: Had a good experience and the employee Tez was very helpful.

Experiencia negativa: Called to make sure about the status of my pre order, as GameStop tends to not call whenever the items arrive and as the items I have on pre order are already shipping to other GameStops. The guy that helped me twice once over the phone and in person legit sounded so annoyed just because I asked about the status of the items legit once these items come in im not gonna pre order from here again

Experiencia fantástica: Took my son to buy a ps4 controller good customer service

Experiencia positiva: The people are always nice when we go.

Experiencia fantástica: Love love love the staff

Experiencia fantástica: Great gaming store.

Experiencia fantástica: Staff are super friendly and very helpful

Experiencia fantástica: Great service

Experiencia negativa: Tried to return a game 4 hours after buying it, turns out I bought the wrong item. Employee refused to make a refund, when I asked about getting store credit per the receipt saying I was allowed to get full credit if returned within 48 hours, he also refused only offering me $14 on a $60 game. A former employee happened to be in the store at the time and overhead my conversation and chimed in saying I was entitled to the full store credit, if it wasn't for that former employee, I would have been screwed out of money. I will never purchase a game from this store again, I can simply get the same games from Target, Walmart, or Best Buy and I know those stores honor their return policies.

Experiencia negativa: Update: Decided to give this location a second chance, and was disappointed yet again. The gentleman who was working popped up from behind the counter 2 hours before close and let out an obnoxious sigh as though he didn't want to be bothered helping us. If you're going to complain about working, don't work. I will drive the extra distance to avoid this location from now on. I have made many purchases at this location and have never had any bad experiences. But today was pretty shady, I purchased a game was told my rewards was ending, and realized that without asking me if I wanted to renew he had put the renewal on automatically. Typically they will ask if you would like to renew and it's a simple yes or no and generally speaking I say yes because I use it and enjoy receiving the magazines. I let him do his thing, and then he tried adding on a game warranty. Again without asking, fairly disappointing. If this is the practice they use during the holidays I can see a lot of people who don't know any better getting taken advantage of.

Experiencia fantástica: I wish I remembered the name of the gentleman that help me, but he had the best customer service!!

Experiencia fantástica: They always have a good selection of video games and systems. And their prices are pretty reasonable.

Experiencia negativa: Rude staff, clean store but for some reason they bait and switch so many games prices with no explanation. Why can I buy it online for $20 cheaper or why does the sticker say $40 but it rings up $60? And ordering online takes forever to ship, they came back as a joke but this place is really going the way if Blockbuster except they were likeable.

Experiencia negativa: Never greeted by either of the 2 ladies working. Stood in line behind 1 person for 15 mins just to ask a question and to be told they don't carry any wiiU game..

Experiencia fantástica: Super knowledgeable guy and friendly too

Experiencia negativa: Fat boy has attitude and ripped me off selling 3 games for the price 2

Experiencia fantástica: Friendly staff

Experiencia positiva: Always $10 more per new games than Walmart, even used games are pricey. Secondary merchandise also pricy, better off ordering online if you can wait for it.

Experiencia fantástica: I enjoy just perusing the store every now and then and enjoy finding goodies like these posted. I'm a huge fan of Legend of Zelda, so I was thrilled to find these. My husband surprised me with the Legend of Zelda game and watch!

Experiencia negativa: My past few experiences with this location have been horrible. First the employee automatically tried charging me for insurance on a game and tried adding the $15 membership to my purchase. If he would have explained the benefits, I would have purched it. Second, I pre-ordered 3 Funko Pops. I received a call when one was released. About a month after the other 2 were released, I called and asked if they were in. They were. They had been there for a couple of weeks. Next, I was in the store and found 4 new FNAF that were released. Multuples of all 4 were on the shelf. I went to purchase them and was told they were not available for purchase die to them having a release date... 4 months from the day I was in the store. He stated he could sell them to me as a pre-order, but could not take them home until the official release date. This is ridiculous. I feel like I'd rather pay a little more and purchase elsewhere with better service, than shop here again.

Experiencia fantástica: Good selection for my kid's gaming needs

Experiencia fantástica: Staff are always friendly in the store. I don't play games often even though I have a bunch of them. The staff offer me their recommendations when I ask for a certain genre or explain what I like and if they don't have a title at the store they quickly check other stores and tell me where it is.

Experiencia positiva: Great customer service. Employee was very knowledgeable and found what we were looking for right away.

Experiencia fantástica: Friendly and helpful staff.

Experiencia fantástica: Great service and good selection of games for all platforms !!!

Experiencia negativa: Prices don't match what they have online. Lots of things tu buy, but expensive.

Experiencia fantástica: Consistently great store. Very helpful staff makes this store easy to shop at.

Experiencia negativa: I went there to get big Pokemon cards the guy said they didn't have anymore he said that you have to pre-order them and I asked him how you do that and he said he don't know that's kind of fishy I think the people at work there buys them all up and sell them somewhere else for higher price don't trust these people

Experiencia fantástica: Very helpful and friendly.

Experiencia positiva: Stafford super friendly and helpful. However their registers rebooted mid transaction so there was a delay but the staff was very nice and friendly about it

Experiencia fantástica: The employee was very friendly and super helpful.

Experiencia fantástica: Nice staff

Experiencia fantástica: Great place to go if you're just started or seasoned.

Experiencia positiva: Well it still has that cliche gaming vibe only went to buy a google play card and they only had one employee there she seemed ,over worked but she was sweet about it, but game stop in general has their reputation for giving used games in poor condition

Experiencia fantástica: Love this place always have what I need and quick friendly service!!

Experiencia negativa: What is the point of having display boxes of games you don’t have in stock? My kids took 4 boxes to the cashier only to find out that they didn’t have anything in stock.

Experiencia fantástica: Good customer service, in and out, and a secluded away store that most likely doesn't have that many people come to it which is nice. Last time I was there it was pretty cleared out but that was most likely due to the holidays. They still had what I was looking for so that worked out perfectly for me.

Experiencia fantástica: Great selection of accessories and used games for different gaming platforms. Friendly staff can get you what you need quickly.

Experiencia positiva: The wait time was bad because only few customers allowed inside. Another thing was that the inventory on high demand items was bad because mostly everything was sold out....

Experiencia negativa: They have items on display that they don't actually have in stock at the store.

Experiencia positiva: Went it to see if I could find any collectibles. I didn't think I would find any as the ones I'm looking for I've collected ALOT of them. (Dragon Ball Super Action figures). Wouldn't you know it, I frickin found one I didn't have! I was excited, grabbed it like gold and it was on sale! Love it!

Experiencia fantástica: Great customer service, friendly chat, and knowledgeable employees.

Experiencia fantástica: Great place to shop employees are money in the bank. Always willing to help you love this place.

Experiencia fantástica: Great costumer service

Experiencia fantástica: Very friendly. Helpful

Experiencia negativa: Do they not answer their phones on purpose?

Experiencia negativa: Was waiting to purchase a Star Wars figure. There were two employees, one was with another customer and the other was just standing there on her phone and never once called/asked if we were ready. Left the figure and walked out, they lost a sale. Terrible customer service, never once asked if we were ready even though we were standing in line with no one else in front or behind us for at least 5-7 minutes.

Experiencia fantástica: Always good vibes here

Experiencia negativa: Gamestop in general have a shady business practice. They sold me a game that was damaged and when I tried to take it back they charged me for the game to be fixed. There are better places than this game store.

Experiencia positiva: They are friendly

Experiencia positiva: Fast and Friendly service

Experiencia positiva: Good customer service

Experiencia fantástica: Found what I needed and saved as well!

Experiencia negativa: First off the employee that helped me was GREAT!!! The reason for the low stars is because of gamestops false advertising for "simple and contactless delivery at door" they say you can buy online and pick up at the door. But what they fail to mention is that when you buy it then go grocery shopping and try to pick it up on your way home it can take up to 3 HRS for the employee to get the notification to give you the game EVEN WHEN YOU SHOW YOUR RECIEPT!!! And thats how frozen groceries go bad.

Experiencia fantástica: My granddaughter wanted a Pokemon Ball and got a Rainbow Rare Charizard!!! She was so excited.

Experiencia fantástica: Helpful staff

Experiencia fantástica: Always friendly and helpful staff and good selection even with old games.

Experiencia positiva: small

Experiencia fantástica: The staff was incredibly nice and friendly.

Experiencia negativa: Stopped by to trade in my sons Wii U for the second time since the first time I didn’t have HDMI cord. Last time the cashier helping me asked for me to remove the stickers so I did. Stopped by again to trade in and the manager told me they couldn’t accept it without it being damaged out for sticker glue on pad. What a rip off. Won’t shop here at all.

Experiencia fantástica: Very nice

Experiencia positiva: Decent selection it's a basic gamestop

Experiencia fantástica: The employees are always polite and helpful

Experiencia fantástica: Great place, good clerks the three times I've been there and a wide selection. Keep up the good work.

Experiencia fantástica: Vast assortment of game choices

Experiencia fantástica: Most comfortable and clean game stop I've been to. Wish the other locations we're as friendly.

Experiencia fantástica: I had no problems here. Quick and efficient staff.

Experiencia negativa: Terrible store to go to, went in to buy a controller, they had a white PlayStation wireless controller out on the floor and I was in the process of purchasing it when apparently the manager came over and said that the controller wasn’t suppose to be on the floor because it hasn’t been released yet, but there were 3 white controller on the floor to buy.... he didn’t let me buy it even though I was already in the process of buying the controller, very rude manager didn’t even say anything to me just took the controller away. So I went to Walmart next door and got 2 wireless controllers for 100 bucks. Definitely will not be spending my money at this game stop that’s for sure. Rude manager