GameStop

Fantastic experience: Worked with Britt and she was very knowledgeable and informative. They didn't have the game I was looking for but she got it shipped to our home and was a big help.

Negative experience: Was ignored in the middle of service by brain. In mid conversation another customer had asked for help and he left me to help them. I felt depreciated. If that store wasn’t my only option at the time I would have gone somewhere else. Got what I needed, just didn’t come with the service I expected.

Negative experience: Edit: the pricing on their pokemon stuff has gone from insanely absurd to downright insulting (Kudos to Gamestop and employees for putting on a stellar pokemon event this morning. where every other store in Madison FAILED. Gamestop had everything and in adequate quantity. Staff were very helpful and friendly!)

Fantastic experience: Love the video games

Fantastic experience: Workers there are always chill. Appreciate what they do.

Fantastic experience: Stopped by GameStop and had a great experience. Staff were super friendly and helped me trade in a couple of old consoles quickly and easily. Smooth visit all around! Thank you!

Negative experience: Until Gamestop learns to not limit Pokémon event codes and stops selling to scalpers I'll be give all Gamestop stores a 1 star review.

Fantastic experience: The employees are very knowledgeable and always helpful and pleasant.

Negative experience: Not one star since they still limit the amount of items a person can get on release days, but down to 2 from 5 stars since they started letting Pro Members get twice as many limit items. Sad, they were doing so well for so long, but now scalpers just have to pay a tiny admission fee.

Negative experience: Recently preorder a +$100 game from this location and requested a physical copy, the manager even said at the time of purchase “your in luck today’s the last day to guarantee it arrives by launch day” yet they ordered me a digital copy without my knowledge or consent, after they already attempted to sell me a lower edition of the game, claiming that no other editions ever existed in the first place, only after I argued did they try to do there job and realized I was right . Now I’m stuck with the wrong version of the game I waited for, really disappointed in the complete lack of professionalism and effort, I was really excited to support GameStop they are an important part of my childhood, but I’m never going back to this store, I recommend you stay clear of these folks they don’t care about their work or you.

Fantastic experience: Pretty awesome place. Unique to other game stops because it carries the retro gaming counsels as well as games. Friendly staff and helpful, nothing bad to say. Recommend to check it out!!

Positive experience: Always a great place to pick up pennies sleeves and Pokémon products.

Fantastic experience: My son got a job this summer and we have spent more time in gemstones than we'd care to imagine. But the staff was friendly. He was looking foe a game used and another location said this location did not have it but to his surprise they did. He had picked up the case for the new version and the staff was nice enough to say, I think I have a used version and went and got the used case for us. Friendly as usual. This is one of the better locations. And we've been to many this summer!

Negative experience: Every time I visit this GameStop location, there's only one employee working and a wait time of at least 30 minutes just to get helped. Today was no different—one staff member assisting a single customer for over 30 minutes while multiple others waited in line. This is completely unacceptable and extremely frustrating as a paying customer. A retail location should never be operated with such little staffing during normal hours, especially when there are clearly people waiting to spend money. Please address this staffing issue immediately—customers deserve better.

Positive experience: Great customer service & very helpful locating what I was looking for (as a gift for someone).

Negative experience: Very rude to my neurodivergent friend, he was talking to me about something he heard online and the employee said get the hell out of my store. Very poor customer service, potentially ableist.

Negative experience: the guy who works there is actually rude i asked for game pass and he said very rudely “look yourself in the xbox section” i looked for 5 minutes couldn’t find it. had attitude

Fantastic experience: this gamestop is super friendly and professional. they also handle the new pokemon drops extremely well. they’re kind to customers while also informing them. when i’ve graded cards with them aswell, they take extreme and over care of them which i greatly appreciate. they all deserve little pats on the back.

Fantastic experience: Good location, it's a healthy GameStop.

Fantastic experience: Always clean and people will help you

Negative experience: There was an employee telling a customer that humans can't see beyond 30 fps so it doesn't make much a difference using a console that doesn't support it. Found that a bit odd. Also attempted to upsell me for protection for a game that helps out in instances of softlocks. Not certain how getting a replacement game would help in this instance.

Negative experience: So I can’t buy a black ops game without an ID? I get it, I forgot my ID, but I’m clearly old enough to play a video game. The front worker was not lenient on me for not having my ID. Why are we being strict like we are a bar, as if selling a popular video game is like selling alcohol. First time customer wanted to try it out, turns out first time AND last time coming. Thanks for letting me know the “cameras are watching”.

Negative experience: The worker named Jess was varey rude we came in for gta 5 I was not getting it for me and she got a varey bad Towne and asked for my id varey rude way

Fantastic experience: I just want to trade some games in to get a snowboarding or skateboarding game had no idea what I was doing.... I am not gamer savvy... but Brit who helps me at the counter did an amazing job helps me get through the process and got me the game I wanted and it's getting shipped to my house she did an amazing job!! She has excellent customer service abilities and she is great with people!!! I just want to say you guys hired the right person for the job!!! Thank you again for your help Brit!! Not sure if that's her full name but that's what's on the receipt!! No matter what she did an amazing job and I would recommend anybody to her!!!

Fantastic experience: Great pokemon everything selection. A ton of pokemon cards. The store is awesome!

Positive experience: Not helpful clerk.

Negative experience: Went there today and normally there's the regular guys in there that are super friendly... and I loved stopping at this place cuz the guys where so nice.... but today there was a new girl... I never seen before named "Brit" and she was so rude to me and my wife and my nephews ...got a attitude with us about renewal of our subscription was madd at us because we didn't want to renew the GameStop subscription ....and was very rude while telling us how much we are missing out on ...then carded my nephew for a call of duty game that is 17+ mature rating.. was rude asking for his ID he is 17 in two months he will be 18 told him he couldn't buy the game... so I stepped up and said.." I will buy the game" and she refuses to sell it to me!! I'm 43 years old ...but refused to sell it to me... then her rebuttal is" I need the guardian "to purchase the game so i go get his mom that was waiting in the car Wich is on oxygen...what a power trip she was on... I will never go there again after being treated like that !!stay away from this place this GameStop sucks now cuz these employees are on a power trip... I hope corporate see this ....as a business owner myself id fire employees that act like this

Negative experience: On 7/13/24, the employee redeemed $5 worth of points for a $3 worth of product. Did not apologize and refused to return the points.

Positive experience: Always good stuff at Gamestop.

Fantastic experience: Nice and friendly ready to help and always say hello and welcome.

Fantastic experience: The mobile app has become super streamlined. The closest store to me never has what i need in stock, but this store does. They are very quick and reliable with filling same day pick up orders, assuming you place the order at a reasonable time. The staff are friendly and knowledgeable. The store is clean and well organized. Its a good experience every time.

Positive experience: Decent price and didn’t care if I was a woman

Fantastic experience: Great customer support

Negative experience: This place is very hit or miss- the employees tend to be extremely rude, will flat out refuse to help you, and even order things on your account without prior consent. BUY ONLINE IF YOU CAN.

Fantastic experience: Wow, they are so friendly at this store. Aaron, their assistant store manager was so nice and helpful to everyone and the other guy was friendly as well. Good experience

Fantastic experience: Staff provided fantastic assistance purchasing gifts for my nephew. Came in on budget and the pokemon cards were even on sale (buy 2 get 1 free)

Negative experience: This location appears to be closed now? Ordered online for in store pickup. Have gone twice now during hours to pick it up. Once ar 5pm on a weekday, another at 1pm on a Sunday. Both times the lights have been off and bars on the doors. Order says it'll be canceled if I don't pick it up soon but physically can't.

Negative experience: I don't like the policies they have in place for returns or trade in's. Also some items they have labeled as "New" are not actually new. The most penny pinching company I have seen. I also don't care for the rude girl working there now. Receipt says 'Caitlin'.Bleach fried hair, glasses, chapped lips. She has an attitude out this world. Certainly not quality customer service. She has no place in customer service, management, ALL thee above.

Fantastic experience: This games top us run really well. Knowledgeable staff and they are nice to their custoners

Positive experience: Pretty much what you would expect. Good selection, stressed out over-worked staff.

Negative experience: Very disappointed from 5 starts to 1. Main reasons I still buying games at gamestop is because, I like to have fiscally copy. However this change today they call me one hour early to night early release to let me know the will not be a release. 2 days ago a talk to one of the guys in this store and he confirmed the earlier release de game is already out and downloaded for others digital gamers. Sad

Negative experience: If you break your Nintendo switch doc and go to the mineral point location, chances are they will probably say you need a new doc when all you need is the cable. Learned this the hard way.

Fantastic experience: They still had Diablo 4 for the Playstation 4!

Fantastic experience: Phenomenal store! Phenomenal service! DRS GME! Ken Griffin of Citadel lied under oath!

Fantastic experience: The store itself has a fairly good selection with decent prices. The real star of this review, however, was the employee (whose name I very sadly missed) who worked the 9th of February during the huge snow storm we got. He was very friendly and helped us find what we needed but as my boyfriend and I were driving away from the store, we got stuck on a completely snowed over curb. The employee working that day came out in his sneakers and sweatshirt to help us push our car out (when there were no customers in the store) so we were able to get home safely. He went absolutely above and beyond and I am so grateful he was there that day to help us. Honestly, GameStop manager, if you’re reading this, that man deserves a raise.

Positive experience: Good friendly service.

Fantastic experience: Traded in a ps4 slim and old Xbox one for a ps5 a few days ago. The three gentlemen that worked there are really cool and helpful. You can tell they're all really passionate about video games and helping people get what they need. I wish more retail stores had customer service like this. The one guy, Joe, who was already off the clock from his shift was still there helping customers because it was busy. Give these guys raises and keep them around so that we can enjoy having people who actually care in brick and mortar stores.

Fantastic experience: Good deal on pokemon cards

Positive experience: Called them looking for a new version of the old NES systems. Ol boy rattled off 3 options, breaking down each one and then recapped it all in like 4 min. It was a Saturday and I'm sure he was hella busy as well. Haven't bought anything from them yet but I'm more apt to now after having received good service on the phone.

Negative experience: New guy has no clue what he is doing

Fantastic experience: The staff on hand were extremely friendly, helpful and ensured everything I was interested in was for the console I have. Thanks guys!

Negative experience: Story time: So we went in the other day to buy a brand new copy of Hervestella. Apparently Gamestop doesn't keep the plastic seal on their "new" games so I'm already a little upset that we didn't get to take the plastic off the game since that's one of the joys of buying new games. That was just a slight annoyance to what happened next. Before handing me the game, the employee put a sticker over the case sealing it shut! Now, first off, I don't know why that's necessary since I am the one buying the game and I'm standing right there, but this isn't any ordinary sticker. This is one of those stickers you have to carefully pick off. This thing would not come off without a fight and without leaving tons of sticker residue behind. I tried my best but although I finally got the sticker and residue off there is now permanent pretty much unavoidable damage on the case of my brand new game. Thanks Gamestop. I've never experienced anything like this from anywhere else I've bought games. Buy your new games anywhere else.

Positive experience: Employees are very nice but they push their rewards program on you every time you come in.

Negative experience: SOME SOYBOY ANSWERED THE PHONE, I POLITELY ASKED HIM FOR GAME RECOMMENDATIONS AND HE STARTED THROWING A HISSY FIT AND WOULD NOT TELL ME ANY GAMES. TERRIHLE SEERVICE!!

Fantastic experience: Friendly staff. Great stocked store. Nice atmosphere.

Positive experience: I enjoy that the store has a fair amount of diversity in their gaming selection, peripherals, and merchandise. However, it drives me nuts that GameStop loves to remove the original protective packaging from their games and slap on their own stickers. Just for that alone it's not my preferred location to buy new games.

Negative experience: Never buy card packs from this place. I just baught a magic gift box that has some clearly resealed packs in it. Somone is revealing high value sets at this location.

Negative experience: They push too hard with all their GameStop subscription nonsense. If I say no three times that I don't want it, I don't want it. No means no GameStop employees. Y'all need to chill. All that car salesman tactic stuff doesn't work. It's like a live action extend warranty phone call. This is the main reason I stopped going into these stores.

Fantastic experience: Only place in Madison I could find trading cards.

Fantastic experience: Lot's of great deals, and nice knowledge staff

Positive experience: I called and asked if I can trade in specific things and after walking 7 miles with a hundred pounds of stuff they only took 1 of the many things I brought

Fantastic experience: Small but cute. The service was very kind, and I found what I needed. Wide Nintendo Switch pre-owned games!

Fantastic experience: Very nice people, the retailer was very kind and helpful. He was very patient with my children

Fantastic experience: I decided to stop by on my break not knowing what I wanted to get. An associate greeted me and offered suggestions and then informed me of any deals going on. During checkout we tried to get the power up $5 discount to apply and tried to even scan it through the app but it wouldn’t work. I understand there will be some bugs with the transition going on and I know the money is going to an amazing company so I’m not torn about it. Overall wonderful experience.

Fantastic experience: Friendly and knowledgable staff made shopping here fun and easy. Traded in some old electronics for credit and found a great pre-owned game. Highly recommend!

Fantastic experience: Quick and easy in and out with very helpful service. Everything about this GameStop is always very pleasant and clean. I wish that they kept the new and used games separate though. Also, I wish that they were able to get the new Xbox gaming system in. But that's no one's fault but Xbox...‍♀️ I'm not going to lie, it's getting a little depressing not being able to purchase something that has been out for almost 8 months. Why even bother releasing something if you can't even slightly keep up with the demand? SMH

Negative experience: It's a Gamestop, you know what to expect. They don't order extra copies of new releases, only enough to fill the preorder count. I'm not just making that up either, I was literally told that by an employee.

Negative experience: They were dishonest, disrespectful and rude !!I would never go there again, AWFUL.

Fantastic experience: the place is great, guy asked me what i needed, he showed me where it was, he saw what i was buying and we hadd the convo about my fav anime, best. game stop. ever

Fantastic experience: Very knowledgeable and helpful staff.

Fantastic experience: It only goes up. Also they have bananas plentiful for fellow apes.

Positive experience: A decent little GameStop for what it is. my only real complaint was the selection of used games, or lack there of. However this is probably more or less a company wide problem as GameStop tries to cut down on the amount of stores and in store clutter.

Negative experience: Was not very helpful. They could care less about my business or keeping as a customer

Negative experience: I called tonight to see if any switches were in stock and I was told that there were. I proceeded to drive from out of town to Madison. When I arrived to purchase my console I was told I could not purchase it without it being in a $500 bundle. The associate on the phone failed to mention that promotion on the phone. I wasted my time by driving an hour and was greeted by 2 employees with horrible attitudes and no recollection of a phone conversation with me that occured a little over an hour ago. There eyes were bloodshot red and appeared to be high. Then when I came back in to purchase a game they were selling a switch to a different person. What is happening at this location? I will be reaching out to coporate and district managers. Someone has to take responsibility for the complete unprofessionalism, poor customer service dishonesty, and stoned stupidity of the employees.

Positive experience: Nice friendly good and up-selling products

Positive experience: Great crew but lacking in items due to covid so call ahead.

Fantastic experience: There's never a time at Gamestop that isn't perfect!!! Shop this store, everywhere, every time!! Gamestop is AWESOME! 100%

Fantastic experience: By far the best customer service experience from the many gamestop’s I go to. This one is a little ways from home but is worth the drive!

Fantastic experience: Staff were helpful, and the deals were good.

Negative experience: I try to support speciality stores but the aggressive upselling attempts are getting out of hand. The only reason I chose to go to GS is I can pay a small amount of $ to hold a preorder.

Fantastic experience: The guys over here really make sure they meet your needs.

Fantastic experience: Phenomenal service and such friendly employees and they met all my needs and im not easy to meet for my needs!!!!

Fantastic experience: Very nice and smart employees! They gave my friend what her 10 year old needed!

Positive experience: Just great service and deals

Fantastic experience: Great service! Very knowledgeable staff!

Fantastic experience: Employee at counter was super friendly and helpful!!

Fantastic experience: Staff are super helpful. We are a gaming family and we know we're always getting the right advice and recommendations. Defintely our number one stop for our video games and consoles

Fantastic experience: Friendly staff. Clean store. Decent prices.

Positive experience: Great spot to grab what you need for your games and pop culture. Staff is always friendly and helpful with any issue or question you may have. Easy to find and easy parking. No need to deal with the mall parking lot.

Fantastic experience: Good selection and friendly staff.

Fantastic experience: Jayce went above and beyond to give me a good experience. Him and the other team members there are extremely helpful. Thanks for the great experience

Fantastic experience: I might be a little biased because the manager is our good friend. But it's a beautifully clean and organized store. The staff are super helpful and will go out of their way to make your experience a great one!

Fantastic experience: Always a great stop to get deals, best staff around that know their stuff.

Negative experience: We were greeted and asked if there was anything in particular we were looking for. My son answered and said DS games. We were directed to a couple areas. The first area he said "these are all under $10." the second area (that were in a locked case) he said "these are all over $10". My son decided to look at everything under $10. They were each individual packaged in a small envelop and priced. He found a game that he has been wanting in the under $10 area but it was priced at $17. We were both confused and thought someone made a mistake and put the wrong price on it since all of these were supposed to be under $10. My son went up to the guy that greeted us and told him about the mistake and asked him how much it was supposed to be. The guy said "oh thank you so much for finding this, someone made a mistake and put it in the under $10 envelope and in the wrong area." My son said so it wasn't a mismarked price? And the employees response was "NO!" This is not how you run a business! If you as the business made the mistake this is not the customers fault. Your next step is to make the customer happy. We will NEVER be back to another Game Stop again!

Fantastic experience: Everything you want great prices

Fantastic experience: Great Funko selection, friendly staff!

Positive experience: Pretty much only Xbox and Playstation stuff here. Not a good selection of any other device.

Fantastic experience: The people that work here are so friendly and very patient with thier quests. They don't mind answering a ton of ??. And they are very knowledgeable about all of the product they sell. This is a fun store!!!

Fantastic experience: Great location with super friendly employees!

Fantastic experience: The store manager Josh is a great guy.