GameStop

Negative experience: Been going to this store for years. New manager of the store is the reason to bring your money anywhere else. Will drive to the Westbank instead. Employees are great, manager has 0 customer service skills. UPDATE: AVOID THIS STORE. Tried again, manager is rude, unprofessional. Just overall horrible experience in this store. Sad bc you can tell the employees really are nothing like management. Gamestop, you can do better.

Negative experience: The employee behind the counter was rude to another customer while I was browsing. He came off dismissive and made the situation uncomfortable to watch. I was also charged $25 for a Pro membership that I did not ask for. It was added without clear consent, which is not acceptable. Felt deceptive even. Overall, the experience felt pushy and unprofessional. I would not recommend this location.

Negative experience: Glad I’m not the only one to come complain about the manager. Went in earlier today, my son was debating on getting something, we leave and end up coming back for it. I sent 2 teenage boys in to go grab what he wanted and the man was so incredibly rude and a complete jerk to my boys and told them what they wanted was for online sale only…. A figure that was literally in store. So I came in and he’s still rude and not helpful at all, the other guy working had to step around and help me out. Pretty mind blown by how bad this guy is at customer service …. All that while wearing a stitch shirt

Negative experience: Been shopping at GameStop for years, i frequent another location and stopped at this one today with my kid just because it’s the closest one to my house. Leon was rude as hell and dismissive to us. Like could’ve been polite or some kind but i literally had to asked to be checked out after standing at the counter for 7 minutes after he dismissed my exchange request.

Fantastic experience: Good selection of retro games ( PS2, XBOX360, PS3). N64 and Super Nintendo in display was peak! Clerks were helpful and friendly. Very good experience.

Fantastic experience: I came in the store earlier this week with a lot of stuff to trade in I came in last minute and I can't remember the guy name but he worked 01/06 Tuesday night and that following Wednesday was VERY HELPFUL. I don't even usually leave reviews but he was awesome and helped me secure a switch 2 for my son birthday. Just wanted to send this and hope he gets recognition. He told me his name but I forgot and feel bad about it.

Negative experience: The guy, Gerard, who works here has zero social awareness. The day I went in to buy a game a week or two before Christmas, he was so rude that multiple customers walked out furious while he was in the back. I almost followed suit but I thought my purchase would be over quickly. He took at least 10 minutes to check out a single game paid on a card. Later, when I had to make a return, my partner went to the store 10 past open time, 11am, and was told they were closed despite the door being open and the worker being at the counter. He was rude about asking my partner to leave and had no real answer for why the store wasn't open at opening time. My partner ended up leaving the store to drive to another location just so he could avoid dealing with Gerard anymore. I understand retail isn't a fun job, but some social skills are required even if it is a game store.

Positive experience: The staff is friendly and knowledgeable. They also have let me know of sales that might interest me. My go to store. Only con is the parking. It can be a bit tricky.

Negative experience: Very nice employees was disappointed could only get 1 pokemon item per sku vs 2 like normal with being a pro member (only reason I pay for pro is for the extra limit)

Negative experience: Beware of shopping here. They charged me a gamestop pro membership and when I asked about it, I got nothing but hey bro we'll watch out for you and this and that. I go back to ask for a refund because after thinking about it I didn't want it, the manager said no refunds. Where's the service and the help I was promised? We even dapped on it...guess it was all a lie to sell me something. Shameless

Negative experience: Went to trade in games and they charged me a gamestop pro membership without even asking if I wanted it. I noticed on the receipt and wanted to refund but they did not refund. Nothing but scammers in this place.

Negative experience: Please update store hours on google. Just walked 30 minutes to a closed store. Also someone spelled "Opens" wrong :p

Fantastic experience: Gerard has excellent customer service. He was super funny helped us with all of our needs.

Fantastic experience: I Just Sold My Nintendo DS, My Nintendo 3DS And My Nintendo Switch 1 There Today.

Fantastic experience: My bro Johnnie at GameStop always already knows what the customer needs before we walk in the store... Johnnie is a excellent GameStop worker I recommend more to be like Him Great Guy and brother I love GameStop forever ✊❤️‍✊

Fantastic experience: Just got a brand new controller now I'm ready for 2k26 The service was so great.I can't wait until this contro break and go back and get another one. Lol thanks guys

Negative experience: Me and my wife went to purchase a Xbox series X and when going home the Xbox would not fully start due to an error regardless of what we did to it. Cashier made it seem like it was for sure gonna break but we couldnt afford the warranty. Thanks for knowingly selling us a broken Xbox

Fantastic experience: One of the biggest and cleanest GameStop’s I’ve been to. The staff was extremely kind and helpful. I’ll definitely be coming back!

Fantastic experience: They helped me with a game that I found was cracked from the center of the disc. The that I brought was cheaper than I expected to be. It all worked out good for me.

Negative experience: This location doesnt work with customers when policy gives discretion.

Fantastic experience: the guy that selled the switch2 case and 2 games to me was really cool. good atention and good prices

Fantastic experience: Thanks you

Negative experience: very confused on why I showed up on Tuesday around 2:35pm and the door were locked? Looked online and it said the store was open and it wasn't a holiday. If I'm missing something, someone tell me but very disappointed.

Negative experience: Brought cards to get graded, worker was slamming and fidgeting with them like they’re a stack of poker cards before they were put in proper sleeves. Cards came back as bad grades after. Please don’t get cards graded here.

Fantastic experience: Johnny, the store manager, was absolutely fantastic!! I came in clueless, looking for a gift for my 9 year old nephew, and he immediately made me feel welcome. He took the time to ask helpful questions and shared suggestions that really helped me narrow down the perfect game, Lego Horizon Adventures. He was personable and clearly passionate about what he does. I left with the perfect gift and a great experience. Btw he loved the game! Thanks for helping me look like the coolest uncle, Johnny! GameStop is lucky to have someone like you!

Fantastic experience: The manager was really helpful. Had exactly what I needed!

Fantastic experience: Haven't been into gamestop in a while and Johnnie just brought the old-school vibes I had when I was younger going to gamestop. Very knowledgeable and passionate. Made me excited to pre-order again. Also, he gives really good game recommendations.

Negative experience: New female staff was very rude and pushy as soon as I walked in after having a good day was originally looking to buy some funkcopops but there shelves are not organized as a collector the they are so mix matched not like the staff here are making hard to find things so they can buy it themselves I saw PS5 cameras was available in store but she lied about the amount in store and said just sold last one and she was flirting with the man as a walked in so I believe that why she was so rude and rushing me out so she can go back to flirting over working not even game are organized to company policy definitely don't recommend going till they keep things organized and treat customers better

Negative experience: Trying to make a call purchase on a gaming headset what's the price tag on it that is the correct item. I bring it to the cash register he says that the price might change due to he's changing the sticker price in the store today. The price went up $10.

Positive experience: This location didn't have the older games I was looking for, but they did have a large selection of toys and apparel that other locations do not. Very nice and helpful staff.

Negative experience: Horrible customer service, basically ignored me and made no attempt to help me find what I asked for.

Fantastic experience: Great experiences ,very professional and polite ; had an issue with a gift card couldn’t make it out fully due to peeling instead of scratching and the Veteran he is he made me not spend an extra $50 for a gift card… Thankyou Johnny , Keep doing your thing!

Fantastic experience: The young man who helped us was very knowledgeable.

Fantastic experience: It's cool having a gamestop so close to my job.

Fantastic experience: We didn't have much time when we stopped in for a birthday gift, and we were pleasantly greeted and asked if we needed help finding anything. We were looking for a used copy of a switch game, which they had, and the lady helping us got it super quickly and packaged it nicely for a gift. So happy with this visit. Been there tens of times before too. It's always a great visit.

Negative experience: Absolutely terrible. Had insurance on a controller turns out you can only get refurbished versions of it which is fine, until I had to make multiple trips to the store because every refurbished controller they gave me was defected. Ended up buying a new one from Best Buy. I attached a picture of a controller you can tell is clearly defected without even playing the game.

Fantastic experience: Kol is a rock star, full stop!! Well worth the drive out from Orleans Parish.

Fantastic experience: Amazing service and merchandise. Always has most of the merchandise in stock. Workers are always polite and more than happy to help with any question or concern.

Fantastic experience: Lots of gaming choices

Fantastic experience: Amazing customer service thank you guys

Fantastic experience: Ok

Positive experience: Very friendly guy, lost of games in stock.

Negative experience: New employees are being taught to cheat customers. I wanted to trade a pair of joy cons. I noticed a refurbishing fee. I ask why 7$ on each was being taken out, well the employee proceeded to tell me they are taught not to use a switch from the back to test, just put as refurb. Naw bruh if nothing is wrong with the remotes then u can’t just take 7$ and then test them before you send them out for resale. Beware of what these ppl are doing…

Negative experience: I have never left here without feeling completely ripped off!

Fantastic experience: Always tries to help us find anything that we need.

Negative experience: Brought in an xbox one that i found to see if it works, apparently "gamestop" doesn't have the wires/etc. to test it out. How are you a game store and NOT have the necessary things to just TEST consoles.

Fantastic experience: Very good

Fantastic experience: My boyfriend give gift in this store

Fantastic experience: This location has generally helpful employees and a good stock of new, used, and pre-owned games and accessories.

Fantastic experience: Great people very knowledgeable and super friendly been shopping at this location for over 5 years

Fantastic experience: Great place to look for your gaming needs

Positive experience: Very courteous and knowledgeable staff.

Fantastic experience: 11/20/21 Came in around 11 o'clock and Jason helped me out! Thank you, Jason!

Fantastic experience: Great service. GME TO THE MOON!!!

Fantastic experience: The staff at this store is very friendly and helpful...they always have lots of game suggestions...

Fantastic experience: Great place with friendly faces to buy video games and video game consoles. Very knowledgeable when it comes to this stuff. Never had one bad experience here. Very clean and store. I do recommend this place.

Fantastic experience: Always nice and helpful.

Negative experience: They have cases on the shelves that they don't have the games for. The guy who was working Sunday was extremely rude to my 8 year-old. With customer service like his, it's no wonder they're going bankrupt

Fantastic experience: Great Customer Service!

Positive experience: Helpful & polite

Fantastic experience: I always like the Game Stop in Jeff Hwy Elmwood District.

Fantastic experience: Jason is probably the best man you'll run into in any sales profession. He's my main squeeze.

Fantastic experience: Very attentive and helpful personnel

Positive experience: You will find your game here. Used deals here are great.

Fantastic experience: Had an issue with my switch lite and came in to give to see my options. A team member took their time to make sure my game was backed up and helped me replace the device. Staff even helping me out by giving me the help number for Nintendo so I can contact them to get my animal crossing island from the cloud. They were so very nice and helpful, especially when I was stressing out about everything not working properly.

Fantastic experience: Best place to buy games, always talk to Jason.

Negative experience: Prices are higher than most of their competition, but they do their best to make up for it with their lackluster service. I made the mistake of doing an in-store pre-order for a collectible. There's no way to track your pre-order online and apparently they don't notify you via e-mail, call, text, or even smoke signal when the item comes in. Apparently, by giving them your money well in advance, you earn the privilege of calling the store on a weekly basis to see if the item ever arrives. Would be 1 star, but at least the employees are occasionally friendly.

Positive experience: Limited in store ps4 accessory inventory. The staff however was knowledgeable and eager to assist.

Fantastic experience: Got me everything o need to get gaming with my kids

Positive experience: Guys working that day were not so polite. Need females working too...

Fantastic experience: Super helpful staff.

Fantastic experience: My son loves it here

Fantastic experience: The staff there were soooo helpful, and we went in at 8:50 thinking they close for 10, and even though they close at 9, the staff didnt kick us out. Most places close to early or are not helpful. And they were the opposite of both.

Negative experience: I ordered a game that was used and it was so scratched up it did not work. I know that buying used is a risk online but a store is supposed to make sure the game works. My son was very disappointed Christmas day.

Positive experience: Quiet among the other gamestop. But still the customer service was great. Definitely a go back to

Fantastic experience: Where I buy all new games

Fantastic experience: Staff is very friendly

Fantastic experience: Good selection of games

Fantastic experience: Great store its the only gamestop i preorder and purchase from . Service is second to none. Great selection .

Fantastic experience: I honestly don’t know why people hate GameStop so much. As i’m not an online person I still go to physical retail locations to get my Xbox games. Great Service at this GameStop, very well arranged store, very friendly customer service and a welcoming atmosphere. 5/5 Stars

Fantastic experience: Game stop is the best place to get great games for a cheap price and sprayground backpacks are usually $270 but at game stop its like $60.I highly recommend going to game stop.

Fantastic experience: One of the best Game Stops in the New Orleans area.

Fantastic experience: Very nice and polite people I recommend this GameStop

Positive experience: Staff was great

Fantastic experience: Getting games

Fantastic experience: Just perfect

Fantastic experience: Always nice people working here

Fantastic experience: Great for the grandson.

Fantastic experience: We had to get 2k20.....the group system was not in play tho.....but we were able to get a free sno cone

Fantastic experience: Staff were incredibly helpful! Good selections of merchandise!

Fantastic experience: Still in business. Has not gone the way of Blockbuster video...yet.

Fantastic experience: Always a pleasure .

Fantastic experience: As always awesome

Fantastic experience: Fantastic selection, friendly, funny, and knowledgeable staff.

Fantastic experience: Always treated me with respect and very helpful

Fantastic experience: I Like the service

Fantastic experience: They are very nice, clean, patient, helpful, courteous, well spoken, very good listening & explaining, welcoming & knowledgable people that will think of (if possible) other alternatives if all fails :)

Fantastic experience: Who doesn't love amazing games ?!

Fantastic experience: The two ladies that work here are amazing and are the reason I still shop at Gamestop. The men never take me seriously.

Fantastic experience: Staff is friendly and helpful