GameStop

Positive experience: The selection of games and collectibles is impressive, and the staff is usually pretty knowledgeable and helpful. However, I've noticed that it can get a bit crowded, making it hard to get assistance sometimes. Overall, a decent experience if you're looking for gaming gear.

Negative experience: I asked the guy with the glasses behind the counter if i could inspect a gold GBA locked behind glass. He was acting very strange and apprehensive about letting me inspect the item before purchasing. Eventually he said just this one time, he’ll let me and that he’ll meet me over by where the item was locked. He continued to stand behind the counter talking to his friend for another good ten minutes. I just walked out smh.

Fantastic experience: I'd like to thank the employees at this specific location for all of their assistance in helping me fix a same problem I had, Great store and great employees!

Negative experience: This gamestop is usually okay but I recently went in to buy three games and went I went home I opened the game and I was missing a game and when I try calling the store they don’t answer for anything like how to not answer your phone .

Fantastic experience: Jechua is the man. He was super helpful and nice and should absolutely win employee of the month.

Fantastic experience: Jechua was great, he helped me buy a new Nintendo switch, renew my pro membership, get the two year warranty and submit all 32 of my Pokemon cards for grading (and they were all gold Lucarios!!) he also jumped across the counter and leaped up to top stock to get me a riff master for my Xbox! He’s the most nonchalant dread head I’ve ever seen, thank you for all of your help

Fantastic experience: I always go there to buy video games and that's where I brought my PlayStation portal.

Negative experience: Terrible customer service. Lenard who rang me out didn’t open my console and it was opened to be completely damaged. Manager inspected it and said it should have been opened before selling as it was completely damaged and gross. Lenard had an awful attitude and should refrain from customer service jobs if he is going to be rude to consumers over his own laziness.

Fantastic experience: Tara jouchea Josh Harry Lenard and James were all awesome!

Negative experience: Literally standing in line for about 8 minutes currently with Pokémon cards in hand. Both employees are talking to the same customer about how much they like trading in Nintendo Switches. Hopefully someone will acknowledge me before this review. Can confirm they did not and I left the cards on a random shelf.

Fantastic experience: Tara did an awesome job in helping me buy pokemon and was awesome to talk to!!

Negative experience: They listed an event on the MtG Companion app. When I showed up I was told by the staff that they weren’t holding the event (despite the sign on their door saying otherwise)

Fantastic experience: The staff at the counter were so nice to me and my brother love the energy they put

Fantastic experience: Such a welcoming and nice staff! I went in looking for a few items and they helped me out immediately. There’s a young man called Yeshua (I don’t know if I spelt it correctly) with blonde dreads, he’s absolutely amazing, gave me all the information I needed and more. Would come here again!

Fantastic experience: I was in there a few weeks ago with my two grandsons who needed assistance with their game consoles and Jeshua was amazing. He was patient and personable. We did not feel rushed and our concerns were resolved. Thank you Jeshua

Negative experience: I was about to pick stuff up but the staff were getting pissed at the guy in front of me for not signing up for the membership and straight up lying about the price...

Negative experience: When I visited this GameStop location, the store felt completely empty — almost like a ghost town. There were no employees visible at the front counter, and we weren’t greeted upon entering. After waiting for a few minutes, we noticed the employee sitting in the back of the store, not assisting customers or preparing for closing. Another customer came in and even asked if we worked there, since no staff were around. That customer eventually found the employee and asked about a product. The employee initially said they didn’t sell it, only to realize afterward that they actually did. The customer chose not to complete their purchase and left — I later saw the same customer at another electronics store, giving them their business instead. When the employee mentioned that the store closed at 10 p.m., I said, “Oh, I thought you closed at 9.” He just stared at me with a blank expression before responding sarcastically, “If we did, we’d be closed by now.” Moments later, he seemed to realize the store actually does close at 9. It was clear he was unaware of his store’s actual hours or closing procedures, especially since closing time was only a few minutes away and he wasn’t ready at all. Overall, the experience felt very unprofessional and unorganized. The lack of attentiveness and poor customer service left a negative impression. This occurred on Saturday, October 18 (night shift) — the employee was a dark-skinned male with blonde dreads.

Negative experience: Kept pressuring for me to start a membership, normally it’s bad enough but this place was annoying

Fantastic experience: Great place to be able to find nintendo switch games

Fantastic experience: Butch and his team were super helpful knowledgeable and professional

Negative experience: No se apuran despídanlo

Negative experience: They forgot to remove the rfid tags from the clothes I bought. Tags exploded when I tried to remove them. Got locked out of their website and customer support said they would call me back in the next 8 hours or to hang up and try again later.

Fantastic experience: Been shopping at this location for years Butch is just an awesome dude and knows I’m a regular

Fantastic experience: Can't stay away my 2 home

Fantastic experience: The best

Fantastic experience: Gamestop is lucky to have Scott he is an amazing worker always super helpful.

Fantastic experience: What a great experience came here for a controller that I do ask. Got one really good experience the guys here really cool and thank you very much.

Fantastic experience: Buy games here all the time when teachers aren't following me

Negative experience: Called for 2 hrs no one answers the phones. Then go in and physically see them ignoring other ppls calls. 1 person on register the rest doin nothing! Prolly worste one I’ve been to yet

Negative experience: Sat outside store for an hour when it was supposed to be open. Still ain’t open. Now I’m leaving. Hire more or more reliable employees for prov place mall location.

Fantastic experience: Best deals , best customer service

Negative experience: Say no to the warranty and watch how they react.

Fantastic experience: Me and my son cane into the store over the weekend. The young man at the counter was very polite and helpful.

Fantastic experience: Providence Place Mall GameStop is the best. They really care about their customers and go the extra mile for their regulars. I would highly recommend this location above all. Manager Butch is fantastic and my favorite employee is Scott. This is the only GameStop I go to, as they are really appreciative of their customers.

Fantastic experience: I’ve gone here a lot of times with friends, and it’s a good gamestop. I went today with my friend just browsing around, and one of the workers there, Scott, was very helpful! He was really outgoing and seemed really knowledgeable about everything, and even listed other stores we could go to for things that aren’t at gamestop. Great experience!

Fantastic experience: Harry was incredible!

Negative experience: This place is terribly overpriced with highway robbery. If you wish to save money go to literally any other place. eBay has one hundred percent cheaper than this store, and at least they have a better return policy other than this trash place. The company is there to screw you and not give you deals remember that.

Positive experience: It's good

Fantastic experience: The person take care of me the best I don't get his name thanks for all your patience and your time ❤️

Positive experience: Decent selection for all platforms. If they don't have it they can order it if it's available. Trades will never recover the cost of games. But if the games been played out, the trade is better than nothing.

Positive experience: Super close to me which makes it extremely convenient, especially during the holiday season. As always, the holiday decor is exquisite and Santa's photo shop is Lovely!! The one disappointing thing for me is the continued limited hours. Especially on black Friday! I thought for sure that the stores would at least open by 6 A.M. following suit with Target & Walmart....I was wrong....the stores in the mall didn't open until 9:00 A.M. with the exception of Apple which opened @ 8:00 A.M. and as always Macy's & Boscov's was open to shoppers prior to my arrival @ 7:15 A.M. I can't provide you with an exact time these stores open there doors/ but I can advise you to find out the stores current hours of operation. In a post pandemic world, all the rules have changed; previous standards for holiday shopping no longer exist; so be sure to. triple check your info to avoid added frustrations of misguided accommodations! Happy Holidays and Good luck out there!! If need be, get your trample on

Fantastic experience: It's your average mall GameStop, nothing out of the ordinary. Seems to be pretty organized when I go in, and the employees are always super friendly and knowledgeable.

Positive experience: Slow and short staffed.

Fantastic experience: Nice staff when asked for a Pokémon code

Fantastic experience: Window Shopping

Fantastic experience: My son just loves this place!!!

Fantastic experience: Awesome

Fantastic experience: Very helpful staff

Fantastic experience: Call me up Cruz services for game council cleaning or wrapping with new color

Positive experience: Went to get the monthly reward.

Positive experience: Good deals sometimes... The rewards program is worth the $15

Positive experience: Good games here for your PS4 or 5 or exbox 1

Fantastic experience: Love this place

Fantastic experience: Repl place to go to people they’re very respective know how to do great business and are very friendly which I can get more than five

Fantastic experience: Nice GameStop enjoyed Providence Mall

Fantastic experience: Make your stock do the thing again please and thank you. If you're reading a review of gamestop you're ridiculous. The people working were super nice. I hope they make a living wage.

Fantastic experience: Quality games good customer service

Negative experience: They don't have good games here anymore

Fantastic experience: got the new kirby game it was amazing

Fantastic experience: Great place to purchase games

Negative experience: You guys never answer your phone. What’s with that? There’s no way you’re to busy all day to answer it

Positive experience: The store was clean and the staff were attentive, my issue is the lack of unique options in the store. I'd like there to be more of focused selections (i.e. parts, games peripherals) and third party products.

Positive experience: Very magical

Fantastic experience: Great place. A bit more selection than other stores, to be expected for the size and location. Friendly staff, who take the time to make sure you get the better deals on offer.

Negative experience: If your going to pretend to take COVID seriously then actually do that! You created a long ridiculous line of customers waiting to get inside your store, but you let two customers go in completely without a mask and another customer had their mask pulled down to their chin while shopping. In the meantime only one employee working the register, which created another long line once inside the shop corralling all the customers now to the center of the shop just waiting to check out. What should have taken 5 minutes to pickup for an order that was placed and paid for online ended up taking 45 minutes.

Fantastic experience: They got the best games

Positive experience: Más barato online

Positive experience: They were empty when I wrote this review but they finally restocked when I went back! I saw so many Eevee’s when I walked by and I wanted one!

Fantastic experience: Staff was very knowledgeable,and presented themselves well.

Fantastic experience: Great customer service, helpful and great place to go for all gaming needs!

Positive experience: I’ve been to tons of GameStops around Massachusetts this one is huge ! And very clean staff are nice my only complaint is I asked to have something priced check and the guy didn’t even know GameStop did that but other then that amazing

Fantastic experience: Had so much stuff, I wasn't sure what to choose

Positive experience: Standard gamestop

Positive experience: Customer service is excellent here. Wans and waves in selection but you can call or go online. Its worth checking out.

Negative experience: They have absoutly no games in stock more hardware and toys and old games !!! Needs to be shut down !!!!

Positive experience: Nice workers. Could add more products

Positive experience: Not bad.

Negative experience: I'm rating the individuals that work here but I'm rating the stuff in which these individuals sell .see i had bought a refurbished ps4 controller and about a few days later i needed to return it now that I've gotten the 2nd refurbished controller its also not working right cause now it won't turn off and they never seem to have one in stock and if you want one you have to travel miles to get a new one ( hate to tell you guys not everyone drives) so now in order to get a replacement i have to send in the only controller i own and wait 7 to 10 days to get it shipped to me such bull maybe you shouldn't be selling anything refurbished cause I've only had problems with them.I changed my rating to one star because it seems that all their refurbished products are garbage

Positive experience: Could have got 4 stars if they were selling the ps5 but not a bad place.

Positive experience: It's best to order online.

Negative experience: I have consistently had the worst experiences at this location. The staff I have interacted with have mocked me for my game selections, laughed at me when I’ve inquired about release dates and most recently both laughed at and mocked for picking up something I had preordered. These items were supposed to arrive over a month ago and I have yet to get a call, come to find they had one half of my order but still hadn’t received the second half. What’s the point of preordering then if I wasn’t guaranteed the items on (or at the very least near) their release date? I don’t even want the rest of my order anymore frankly if it means I don’t have to go back there ever again

Fantastic experience: جيد

Positive experience: The problem is that when I look for the ones that have the specials, they never have the Videogame to satisfy the 1 and because sometimes the promotion is not compatible as when they put the article.The promotion is never the way it needs to be, you hardly ever find anything at the cost of the special.

Fantastic experience: Still a staple ...

Negative experience: Nunca tienen lo que uno necesita

Fantastic experience: Online stock accurate, decent prices.

Positive experience: No abastecen de mercancías que ya fueron sustituidas por nuevas generaciones.

Fantastic experience: Nice store. Lots of choices

Fantastic experience: A huge variety of gaming accessories which I found really cool as a beginner collector,there was also alot of space and since covid started that is something I've focused on. The amount of games hat are present there is huge,from the new gen consoles to the former generation,all around a good place to shop for Gaming Merchandise.

Fantastic experience: Warwick mall locations going out of business so EVERYTHING S ON SALE. ALMOST EVERYTHINGS GONE. even selling wass shelves.

Fantastic experience: Mike is the man

Positive experience: Lego games for the kids thru these times

Fantastic experience: Consegui lo que buscaba

Positive experience: Decent place to buy games and such. Place is tidy and clean. Prices are usually MSRP.

Negative experience: Been calling since 12 it’s 6 now I have gotten through to NO ONE they are all supposedly “busy at the moment”

Fantastic experience: Good open already at sunday only 8 people can go but good still nice

Fantastic experience: Great customer service

Positive experience: Great staff. Very helpful

Fantastic experience: Great experience! My son got a bunch of games for his xbox one for a great deal. The staff is very helpful and super knowledgeable.

Fantastic experience: The girl behind the counter was really helpful