GameStop

Fantastic experience: Saved 20 dollars on pokemon za switch 2 version with a coupon i didnt even know i had.

Fantastic experience: I had an incident go fairly bad when I ordered a used Xbox off of their website and had it shipped to me. It was obvious that this poor thing went through the ringer from the prior owner and that the store did nothing to prep the item for re-purchase. I brought the mess up to this location and the staff member, Maddy, was quick to take care of this issue and offer an exchange with zero-hassle or hold up. I appreciated her promptness and ease of exchange, making the original mishap feel like a forgotten problem with the quick solution offered. Thanks again. I'll probably bring my kid back here due to all of the Pokemon paraphernalia as well, lol.

Fantastic experience: Always EXCEPTIONAL service here. Friendly and helpful - it almost reminds me of the early days of G.S.

Fantastic experience: This sign says clearance only $5 all clearance funko pops. Normally people would ask where they are and not assume all pops are clearance. If you are unsure which ones are clearance it’s always best to ask before hand.

Negative experience: So you clearly walk in and there is a whole wall display of " Funko" Pops. They are little bobble head characters that you might have grew up with, I'm with my 2 daughters and I even wanted one. The wall had a sign saying clearance 5 dollars right in front of all of these nice ones you can pick from, me and my daughters spent 20 min looking, picking out which one we wanted. I'm a 40 year old man so I was doing this for my girls, I even asked the employee if they had a certain different types of characters I grew up with, this whole time he registers are right next to us, I even started talked to another shopper about how they were only 5 bucks on clearance. So I go to check out they ring up 20.99, I said sir it says that all of the funko pops are in clearance for 5 bucks. He brings me over to the center of the store this store is little I mean you couldn't fit more then 30 People in there. Shows me this little table and says here are the ones that are 5 dollars. I was pissed I told him then why is there a clearance sign in front of the other ones, he said corporate makes them do it. Corporate just lost a customer this is total crap they could honored that one time

Fantastic experience: The staff was friendly and helpful.

Fantastic experience: Gamestop is a good place to get systems or games and other cool stuff

Fantastic experience: Love this game stop everyone is nice and customers service is peak

Negative experience: I went in the store yesterday. Was helped by cameron. I had one simple request. I want to trade these three games in and use the credit to get gift cards. He stated he was going to put the money on a preorder and I’ll get more and I can come back later and cancel and get the credit. Again I told him I just want to trade these games for gift card. This went on for a couple minutes then he acted agitated that I didn’t want to preorder a game. Finally I thought we got somewhere until I got home and checked the website and I did not get as much for my games as it said. So I checked my receipt and I had been charged 25 dollars for a pro membership. I was not asked or told that it was on there. To me that is theft. Taking money without asking. It felt like I was in a sleazy used car lot with someone doing everything they can to take advantage of me for simply walking in the door and being a customer. Needless to say I will never walk back in that store. Then had to spend almost 2 hours on the phone with customer service to ask for refund for something I would have told cameron I didn’t want if he would have asked. I understand now why the store was completely empty. If you look at your customers simply as someone to take advantage of they stop complaining. I did not feel appreciated that I chose to do business with them. I was just someone to take advantage of. I hate to say it but it may just be time to close the doors if you can’t appreciate the people who spend money in a place so you can have a job. But putting charges on someone without asking should be immediate termination in my opinion because it’s stealing from your customers. Shame on you cameron and shame on you GameStop

Fantastic experience: The workers were so patient and friendly!

Negative experience: The amount of times I’ve gone here, I’ve had good experiences but mainly bad ones. Mainly due to one particular employee who does nothing harass people into getting something that they probably have zero interest in. Also, prices here especially for older games can be outrageous sometimes! That’s why I’ve stepped away from this store, and just been using EBay, Best Buy, Wal-Mart or Mercari because I find stuff for better prices there & I don’t get harassed about things.

Negative experience: Alright, so. I was having a pleasant experience just browsing by myself (this location has nice options for essentially everything). Then, a worker comes over and asks if I need any help. I already knew what I was looking for so I respectfully declined. He then proceed to react disrespectfully toward me not needing any help from him. The guys name was Noah or something and safe to say, I will not be getting anything from HIM. I have had so many pleasant experiences here but he definetly put a damper in my opinion of this location.

Negative experience: I came in the other day asking for an item and the manager Nick blurted out loudly “we don’t sell that in store, only online because it’s cheating”…confused a bit I asked, “you all sell something illegal that can get you banned?” Nick stated yes!…..subsequently Noah, one of the the workers stated, “you should just practice, instead of cheating”……. I spoke with Nick afterwards in reference to how unprofessional their comments were to me in a store with customers. I didn’t know much about the product, but why would a customer automatically assume something illegal would be sold at a legitimate business?

Positive experience: Good

Positive experience: A month or so ago, I was here to see what I can get for an Xbox Series S trade in, the guy with the long hair was professional and cool, the other guy with the southern accent and hat had a nasty stand offish attitude

Fantastic experience: Very nice store with great staff

Positive experience: The service here is nonexistent. Always long lines and no help available. Employees would rather talk about their hobbies and games they play than to help customers. Long wait times when you finally make a decision. go to your local pawn shop instead if you're looking for a used game. Otherwise buy online save yourself the trouble.

Positive experience: Its a game stop they sell more merch than games now lol

Fantastic experience: Love GameStop! I've gamed for years. Best section of consoles,games and accessories. Definitely great prices because you can get new and refurbished consoles.Everything there a gamer needs. Employees are great and extremely helpful and knowledgeable.

Negative experience: They LITERALLY laughed in my face just because I asked about an old game (Parappa The Rapper) it was completely unprofessional.

Positive experience: Prices are decent considering i buy games off ebay but inflation is so high it's about the same so I just bought here but I am disappointed with a game i bought that was used but the case was dirty the disk was scratched up i can't believe they would sell nasty dirty scratched games it's a shame I know next time I will throughly check my games and reject reject anything that is in terrible condition weather it works or not you pay hundreds of dollars for a gaming system and don't want it torn up by putting garage in it stop the greed stop selling trash

Fantastic experience: My son was looking for a certain game there he came back to the car telling me they did not have it thst the on on ft Moore had it, I called the store to ask them if they could transfer that game there, a very nice man named nicsaid it was on his way to work he could stop there and get it and bring it to the Columbus park crossing store which he did my son picked it up, awesome job nic

Negative experience: I took my daughter into the store to purchase a PS4 game. The sticker price on the game was $35; however, when the associate saw it, he asked the other associate if they were still that price and the other one said no, it’s back to the regular price. Apparently, the game still had the Black Friday price on it but that was not our fault and they would not honor the sticker price. The two associates were not concerned with making this right. Definitely poor customer service!

Fantastic experience: Nick was awesome & displayed flawless customer service & patience as I was rather ignorant in figuring out what I needed for my daughters PSVR. Give this man a raise. Happy holidays.

Fantastic experience: The staff were friendly and they had a great selection of games at a really good price!

Negative experience: Customer Service " Trash" Never can get intouch with anyone

Fantastic experience: Very helpful staff

Negative experience: Literally wouldn't sale me a xbox cause she didn't want to get on a ladder.

Fantastic experience: I've never had any issues with this GameStop. They always answer their phone and they even helped me when a different GameStop sold me a bad part and refused to help. The employees are great. Best GameStop by far.

Negative experience: Reasons why the going out of business

Negative experience: Y’all have a phone won’t answer

Positive experience: nothing too note worthy just regular gamestop

Negative experience: Neither location in Columbus, Ga ever picks up the phone.

Negative experience: Walked into the store , wasn’t greeted and the two workers just looked at me. Horrible customer service. I just walked out. If I could give a no star k would!

Fantastic experience: Very friendly Great Customer service

Fantastic experience: Great customer service

Fantastic experience: Staff was very helpful helping me with what i needed to find and answered all questions i could have.

Negative experience: Don’t spend money here.

Fantastic experience: One of the best GameStop store that I have been to in a while. Had an issue with an Xbox that I purchased and two employees, Rick and crayson helped me out and resolved the issue for me.

Fantastic experience: Fantastic customer service. Very rapid reaction when asked for help and thorough with the helping itself.

Negative experience: The worker Faelynn was very condescending and was not helpful. She seemed annoyed and acted like I wasted her time when I asked for recommendations.

Positive experience: Always helpful, but they do get one over on you with their trade-in policy. It's not the employee's fault, just the company's

Fantastic experience: The go-to for gaming supplies and collectibles.

Fantastic experience: Fantastic store Sam & Ricky & the staff are phenomenal!!!

Negative experience: Very helpful in brining games in for cash, but told me they won’t take 2 games because they are brand new still in plastic so I can’t get cash for them today and that he won’t be taking them because it’s their so called policy that I can’t just take the plastic off and bring it right back, dumbest thing I’ve ever heard

Negative experience: If I could give this place a zero star I would. I usually love GameStop, but website ordering needs some major tlc. I placed an order and not only is the order not showing up in my order section, but they had no problem taking my money. I received the confirmation email yet no update as to when I can pickup my order from the store. Yes it has been more than 24 hours. Tried emailing and calling customer service both just dead ends. As much as I hate to say this GameStop is about to lose my business.

Negative experience: Always extremely crowded and overpriced. Not sure why anyone chooses them over online or Target.

Positive experience:

Negative experience: Stood in line for 2 hours not because of the crowd but because of the workers the staff is very slow it should be priority to get everyone in and out being that the store is so small I saw someone taking merchandise because the store was so crowded staff please do a better job of keeping crowd down if one person walks away from the register make sure there’s another worker present

Fantastic experience: Great store with great selection of products

Fantastic experience: I'm a gamer enough said lol

Fantastic experience: Great service and well stocked

Fantastic experience: Cayson was the best help. This has been my favorite gamestop in Columbus. I’m sad to be leaving and heading to Nebraska. Always great service.

Fantastic experience: Excellent video game store!

Fantastic experience: The absolute nicest people in the industry of retail sales!! Thanks, Mr. Rich dot com!!!

Fantastic experience: Never have a issue at this store

Fantastic experience: Courteous and knowledgeable staff. They helped us and made us feel at home.

Fantastic experience: friendly employees made nice small talk about the game I was buying merchandise for:) (security breach), though I wish they had more fnaf merch. this store seems to be more for actual hardware and games rather than merch:)

Fantastic experience: Always friendly and knowledgeable staff. They keep a pretty consistent stock in store and if not they seem to have options on where else, or how else to order what you are looking for.

Fantastic experience: Brian was awesome. I have no knowledge or experience went for Christmas for my son. Completely opened my world and customer service amazing, he is the life at this store. Answered phone with such enthusiasm and customers just the same. Truly passionate.

Positive experience: Nice store, you know how they do with their prices though

Positive experience: Great customer service and good selection

Fantastic experience: Needed information and advise only. Very friendly, helpful and knowledgeable!

Positive experience: Small like they always are.

Positive experience: Same as any other GameStop, but much smaller

Fantastic experience: Good for shopping videos games!!

Fantastic experience: Great sales on p4 games

Positive experience: It's Ok, Slow Service Small Space, Children and Parents Charged Too Much For The Overpriced Junk They Sell.. My Kids Give 5 Stars, The Financier Gives 3 Tops..

Fantastic experience: Great selection, great staff

Fantastic experience: Very friendly and helpful staff. One of the Best Gamestop's I've ever been to.

Fantastic experience: The girl that was working was AWESOME! SHE DID A GREAT JOB OF HELPING ME SNEAK STUFF BEHIND THE COUNTER..Had my son with me and I had to sneak stuff to her so he wouldn't see any of the stuff I was buying him for his birthday!! SHE WAS SO AMAZING! I really do appreciate her! People like her make you keep coming back!

Positive experience: Gamestop is always great and the employees are always knowledgeable of their games and game systems.great prices and game selection. Wish the stores weren't so small

Positive experience: Meh... kind of wanted more selection.

Fantastic experience: We got exactly what we wanted at a great price.

Fantastic experience: Great store and friendly people.

Positive experience: Good service

Fantastic experience: Very friendly staff and knowledgeable.

Positive experience: Nice people, didn't have what I was looking for though. it is hard to find though so nothing bad on their part.

Positive experience: Nothing is wrong with it.

Fantastic experience: Great prices and customer service!!

Fantastic experience: I'm new to Georgia but going to this gamestop was really nice. The staff was friendly, they gave great information and was really helpful and knowledgeable on the things that I was asking about.

Positive experience: EB Games is better

Positive experience: The staff was very welcoming and helpful! I was looking for a couple of games in particular, but I was okay with settling for another one.

Fantastic experience: Very friendly staffs!!

Fantastic experience: Great prices and customer service

Fantastic experience: Super helpful, friendly associates

Positive experience: Good service but not much in stock

Fantastic experience: Always fun to look around and talk games.

Fantastic experience: Helpful staff. Lots of new neat stuff everytime we go.

Negative experience: GameStop charges way too much for used games. Most of the time you can get the new game for a few dollars more but most cases its cheaper to buy it digital from either PSN or Xbox live. DUMB COVID POLLICYS MADE A ALREADY CRAMPED AND OVER CROWDED STORE EVEN MORE OF A PAIN TO SHOP AT

Positive experience: Good selection and allways helpfull

Fantastic experience: Great for used games

Negative experience: Terrible service an store false advertisement wasting my time.

Fantastic experience: They help you thank you

Fantastic experience: My son a college student loves Gamestop. He has been a member for years... He has a membership.

Fantastic experience: We've encountered many GameStops over the years but none offer the customer service this location offers. Kate was extremely helpful. She took the time, by phone, to check our warranty on a console then talked through options with us. In store, she and the staff were friendly and you can tell they take pride in their store. If I could give Kate's store 100 stars, I would.

Fantastic experience: Great for gamers all of types...

Fantastic experience: This place is awesome and friendly. It gets crowded during their releases and pre-orders but they get you in and out quickly.

Fantastic experience: Staff was very kind and helpful

Fantastic experience: Very friendly and knowledgeable staff. I always enjoy speaking with them