GameStop

Fantastic experience: I was inquiring about accessories for a particular product, but to no avail, GameStop, courteously informed me that they didn't carry such items.

Fantastic experience: Great and knowledgeable staff!! I will continue doing all of my gaming console with the folks at GameStop.... Thank you

Fantastic experience: Good selection

Fantastic experience: Great customer service from employee Russell, traded in some games and got more than I expected.

Negative experience: I tried to return a gift I had purchased because the recipient in question already owned the item I purchased. I was told that it could not be returned because it included playing cards, despite the box being sealed (I never even took it out of the bag). They knew when I purchased it that it was a gift, but never bothered to mention it was a final sale and can't be returned. I get that policies exist for a reason but they ought to be explained before someone makes a large purchase there.

Fantastic experience: Great location — the employees are what make it truly special. They’re always chill and keep me coming back.

Fantastic experience: Great Deals! Excited for the pokemon legends Z/A Release

Negative experience: I went into GameStop to sell my Nintendo Switch Lite. The employee checked everything and told me I would receive $69 on a prepaid card, which I agreed to. But once the transaction was done, he suddenly mentioned there’s a “cash penalty,” so I would only be getting $48 instead. Really? That kind of information should be disclosed upfront, not at the very end after everything is finalized. Very disappointing and misleading.

Fantastic experience: Outstanding customer service from the guy who is there during the afternoon.

Fantastic experience: Thanks for having a Switch 2

Fantastic experience: Went in to trade my old switch stuff for a switch 2. Had a great experience with Nick. I also had a couple of PSA submissions and it was brand new to him. Ive seen the process multiple times, the tablet also walked him through it and he did perfect!

Negative experience: I am not a fan of the two per person limit on release days. I think it’s a waste of time for many people who still come in early to get there for the drop to have a bunch of scalpers and no life’s buy out the whole stock before the rest of the people children included get absolutely nothing and have to leave. Doesn’t look good for business and leaves a sour taste for everyone about gamestop. 1 per person should be the limit. You’re leaving probably 5-7 people with nothing who turn around and don’t buy a single product. Not good for business not good for customer retention because I know I won’t be coming back for anything anytime soon.

Negative experience: Not a lot of xbox game options!

Fantastic experience: Great experience waiting to pre-order.

Fantastic experience: Great friendly staff. Large selection.

Fantastic experience: The person who helped me was amazing. Over the top friendly with lots of questions. Very intelligent around the gaming industry which was helpful considering I’m ignorant. I almost went to Walmart to purchase what I needed but very glad I stopped here instead.

Fantastic experience: Spoke with Marshall on the phone he was a great help!!!

Positive experience: Clerk needs help. Shouldn't be a one man show for many reasons.

Positive experience: It's okay. Not enough of the older systems

Fantastic experience: Very nice lady

Negative experience: They do not test their used games, people just sell them broken games and they sell them to you full price

Negative experience: Always a bad experience going to this Gamestop now, there always trying to force me to purchase things I don't want then give me attitude when i say no, and give me a hard time when I don't pre order, I went in to buy Star Wars Outlaws and the guy made me feel stupid for not pre ordering and told me lucky I had someone cancel or I probably wouldn't have been able to get one. I'm sorry I figured a new AAA game releasing the GAME STORE would have plenty of copies.....I'm just done with this Gamestop

Negative experience: Sold us a game stop membership but never said it cost anything. We asked what was involved and the young man in the store said oh just your name and email. We looked at the receipt 30 min later when we were out of Springfield and the membership costs 25.00. we never thought we were paying extra for anything. Watch this store and these people they will take you for one of your not paying attention. We had to waste an hour out of our day fixing this. They couldn't fix over the phone, we had to drive back into Springfield and fix it. This west sunshine store told us that we could fix this at any game stop store. We went to the one on battlefield and Glenstone. They said we were supposed to fix at the original store because it will look bad on his store he worked at. But he was super nice and did take care of it for us. Would never recommend going to the weather sunshine store. They suck. We aren't local, we live an hour and half away from this game stop, it was closer to go to the south store......Wish he would have been honest.

Fantastic experience: Great selection and prices.

Fantastic experience: A great atmosphere and they help me with all the games I needed and when I return stuff they're kind and friendly

Fantastic experience: Helpful guy behind the counter. Answered all my questions even tho I'm 70 great interaction bought a controller.

Fantastic experience: I always love game stop and even more when they will price match their ad they have online but not fully in store.

Fantastic experience: The new girl was definitely frazzled bit she handled it all very well and did a great job! Love my new console.

Fantastic experience: Love the video games I got from them

Fantastic experience: They were amazing helping me get set up to fame with my salon team ! I have been coming here for a long time when my son was little to now and the staff is great !!

Fantastic experience: Always greets us when we walk in, compassionatekind on us older moms

Fantastic experience: The best place to go for any video game. If you need any advice or if you are a veteran gamer this is the store for you!

Negative experience: Just spent 500 for a Playstation 5 and went to pick it up. Employee Hayes had one customer doing a return. I was standing there and waiting to get it. No. I'll be right with you or anything. I finally spoke up he said yeah youll have to wait. He finally went in back to get it which he could have done in the first place. Then gives it to me no Thank you or anything. I won't be back. Very poor customer service.

Positive experience: They could give more to you when purchasing your older systems and games...

Fantastic experience: Best staff. Great selection!

Fantastic experience: Amazing staff. Brandon made my day completely better with his knowledge of products and kindness on a horrible day for me. All respect to him!

Fantastic experience: The guys at counter was very helpful didnt sell me expensive games sold me just want I asked for thanks !

Fantastic experience: Best deals in town! Beats the used game store prices!

Fantastic experience: Love that you can trade in and get different games or get store credit. Game Stop gets 5 stars they are awesome.

Fantastic experience: Awesome customer service

Negative experience: horrible customer service some lady named angie

Fantastic experience: Always helpful and friendly!!

Fantastic experience: I get treated fantastic here

Fantastic experience: Man I am not a corporate game store guy at all but I have to admit this location has impressed me. Most of the time when you go into a GameStop you get the same rude employee who hates their life and just works for the discount or whatever. This location is totally different. The GM is super friendly along with all of his staff. Always happy to chat about whatever whether it's video games, cards or collectables. Highly recommend if you must go to the dreaded corporate America store you go to this one.

Fantastic experience: Staff very helpful

Fantastic experience: It's a gamestop but when they opened it wasn't very busy soo that was nice lol

Positive experience: Can be a bit pricey but friendly service and very helpful

Fantastic experience: Staff is always friendly and helpful. Good selection on figures

Fantastic experience: Very friendly staff and fantastic game deals

Fantastic experience: Great experience!

Negative experience: Showed up to buy a switch wireless controller was the only on in the store they blew me off ignored me even after other people came in still ignoring me while I'm asking to buy the picachu controller finally I walked out

Fantastic experience: Super helpful folks, especially the manager. Gained a bunch of knowledge in the short time I spoke with him and I'm no dummy.

Fantastic experience: They even have baseball cards.

Fantastic experience: Associate was attentive and knowledgeable about products in the store.

Fantastic experience: Great customer service service. Helped me pick out the best gaming headset for my needs

Negative experience: I think GameStop should really be regulated I don't know anybody else that's allowed to rip kids off for a living I feel like this practice is horrible they spend a lot of hard-earned money on your products most of them used to begin with that you paid two or three dollars for that you turned around and sold them for $50 $40 it's ridiculous a company with no conscience

Fantastic experience: Unfortunately the register was down but other than that the staff were super helpful.

Negative experience: The employees are either pushy and rude or just rude. I thought the guy we bought the Switch with was pushy about sales and not very friendly, but I was shocked today when the young last was also very rude. I was the only one in there but she acted like I was a bother. I had to return a preowned switch I bought the day before because it was damaged. I’d go to the one by Barnes and noble. We’ve always had great experiences there.

Fantastic experience: Always friendly & have the best selection !

Fantastic experience: GME is going places. Had what I wanted at a great price. Buy and hodl. DRS

Positive experience: One of the better game stops I've been to. Store was clean and staff was friendly. I especially like their selection of collectibles. It wasn't inherently bigger than that of other game stops. Just stuff more suited to my taste. So no bonus points for that. It was just nice to see. My only complaint is that you have to travel through the Walmart parking lot to get to it. 5/5 customer service 5/5 cleanliness 3/5 accessibility

Negative experience: Supposed to open at 11 am, guy showed up at. 11:05 I left store at 11:30 because I don't have all day to waste. That was today Monday June 14th.

Negative experience: Was just rude to us.

Fantastic experience: very good i wanted to buy Pokémon cards and there were only people selling Pokémon

Fantastic experience: Super clean, friendly staff, and great prices

Fantastic experience: Glad that thay were Open again

Fantastic experience: These guys are always a ton of help and passionate about their jobs. At least, it appears that way anyhow.

Fantastic experience: Employee was friendly and helpful! Store was clean & decently stocked.

Negative experience: Didn't have much to choose from. I recommend going to Vintage Stock.

Negative experience: I would leave a great review if they would answer the phones when they're open at 3:50pm on a Monday

Negative experience: I hate what gamestop has become all order online if I wanted to order online only I would order it from Amazon thanks gamestop for sucking now.

Positive experience: Good service and good prices

Positive experience: The staff was very helpful by answering all my questions (and I had alot). Selection was limited, but in their defense it is almost Christmas.

Positive experience: Lots of cool stuff. But i price shopped and tsrget was 12 dollars cheaper. Pros.. less chaos that big store More knowledgable and helpful

Fantastic experience: Excellent service.. In and out. Didn't have to wait in line

Fantastic experience: Good clean store and nice staff (at least the sales rep I talked to)

Fantastic experience: BIG Thank you to Jacob over at the Westside sunshine store for taking care of a couple messed up controllers that the GameStop website had messed up when I ordered online. He called the other stores to check what they had and replaced the controller with a brand new one. 5 stars

Fantastic experience: Staff is always very helpful

Negative experience: You’ve got to be kidding me! I called the store to see if they have a game they say they have it. I drove all the way to the store only to see that I have to call and have them meet me at the front door when I do so they tell me I can only buy online. Absolutely ridiculous and absolutely horrible customer service whoever is working today should be fired!!!

Negative experience: Waited in line over 20mins while employees talking about what they were doing after work

Fantastic experience: Very helpful about new games & overall very nice to the customers!!!

Fantastic experience: Always has what I'm looking for!

Fantastic experience: You always go in after 1 thing and like any hobby store you leave with more than planned

Fantastic experience: Jacob and the guys here will look out for all your collecting and gaming needs! Great crew!

Positive experience: Wonderful place to buy games, short staffed though.

Fantastic experience: Had an issue with the pricing system, was charged, but transaction said i wasnt. The store leader worked with me and was able to get it sorted. He was super professional through the whole thing and turned a poor experience into a great one.

Negative experience: Waited in line for over half an hour and didn't have the game they said they had. I even calles before I left

Fantastic experience: I came in today the 23rd two days before Christmas it was swamped, phone calls and people in the store and the one person working behind the counter was as nice and level headed as could be. I know personally I would not have been able to keep it together like this man did completely alone he deserves a raise or bonus or something. He was running two registers and manning the phones with a cold, the man is a hero!!! 10/10 experience.

Positive experience: More people than I have ever seen at this location

Fantastic experience: This place gets busy sometimes. But the customer service was good and the manager Vance was extremely helpful

Fantastic experience: Guy there was super patient and professional. Especially during this time of year. Would definitely recommend this location.

Positive experience: I understand it was Black Friday, but they were not that busy, but found it difficult to engage us and when they did, he did not give us his attention. We left without purchasing anything.

Positive experience: You can walk in and walk out

Positive experience: Guy was nice and helpful. Tried to upsell, but I get it, that's part of their job, and he wasn't overly pushy about it.

Fantastic experience: Found a game that I was looking for. Thank goodness for this stop

Positive experience: Nice place, friendly staff

Fantastic experience: My son is a HUGE gamer so i go here a lot! They are always friendly..a little slow sometimes, but I usually go when a game has been released so that's to be expected! Good place to buy games!!

Negative experience: Has a good varied of games & stuff.. but the employee's were very rude to me when I just asked a question. I will avoid this gamestop unless I absolutely have to..

Fantastic experience: My purpose of going into Gamestop was for a pack of Pokemon cards, which was less than 5 bucks. I still got that, but it was hard to ignore some of the neat new merch that they have as well. Their pots for the ficus plants they have are 10 bucks a piece. I thought they would surely be more than that. The Pennywise stuffed animal is super cool. It has a string on the back you pull. It says different phrases. I plan on returning for that. And who couldn't use a Pacman light?? That's just super cool as well. This is the type of place you go to for games and end up finding hordes of other fantastical items as well. I highly recommend this place.

Fantastic experience: Great guys. Great service.