GameStop

Negative experience: What is the point of this place other than to rip you off when you're trying to sell your games? Never has restock, and when they do. Only 27units compared to the 147 to other stores. Then today one one of the biggest pokemon drops and they don't have any. Management is definitely pocketing these cards.

Negative experience: Did u guys forget u have a phone? Ive called all week long and no answers. 15+ calls none answered

Fantastic experience: Person payed bc I didn't have money and stranger butted in to help

Positive experience: Good experience BAD parking space during busy hours shared with other businesses.

Negative experience: Really a disappointment of an establishment. Your entire staff should be overhauled. Nothing about your representation or location is as it should be...

Fantastic experience: During my last visit I was helped by Joel and Dylan, and I must say they provided excellent customer service. They were very knowledgeable and helpful with all of my questions.

Negative experience: Extremely upset at this specific location online it said it had 2 games available to purchase and pick up. Since I live about 1 1/2 hours away I decided to call and make sure. I must of called over 30 times but no one ever answered at all. So decided to drive over to get the games but when I arrived it was the worst customer service I’ve ever experienced from GameStop. There excuse was there phone line was not working really on Black Friday weekend your phone is down yah okay. Then there rude female worker tells me that one of the games was sold and they just didn’t take the case. Then the other game they had supposedly 2 of was never taken off there system inventory but were packed and sold. What don’t get it but I’m able to purchase both games online. So she said yah but then when you come in we just refund you the money. So your phones don’t work then you make customers drive from really far to pick up games just so you can refund them there money. How about my time and gas plus I have 3 kids I could have chosen to do something else instead. The worst part is they don’t even apologize instead they talk to each other with condescending attitude like I’m the dumb one. Then they deny me there information plus there supervisor. Instead they said just call customer service to complain and dismiss me. Don’t worry I’ll be letting everyone know how your store conducts business and treats there customers.

Negative experience: Overcomplicates a simple return process

Fantastic experience: Staff is very niiiiiiiiiiice

Negative experience: Went in with my son to purchase some games was never greeted by either associate. Stood in line for about 15 minutes and they were still helping the same patron. No one said a word to me entire time even though there was two people working

Negative experience: This store is always closed. GameStop has no management, the employees do whatever they want, and it’s really hard to find a good store. They should just shut it down for good

Negative experience: Cant answer phones at this location

Fantastic experience: Always a great experience and helpful employees. Recently went into 2 different gamestops in which 1 told me I didn’t have a warranty on a controller, and the other told me they couldn’t do the exchange cus I didn’t have the “physical long receipt”. Came to good ol university parkway location and they ensured me I did have my warranty still and the sticker on the bag was the receipt. Whatever Caleb is doing to train his employees here he is doing it right and they are always extremely helpful. The man and woman who were weeding today (July 20th 2025) did a great job on helping and fixed my problem with the other 2 locations giving terrible service. Great job Caleb

Fantastic experience: It was fun.

Negative experience: I submitted a card for grading and was told even though I was using my brother’s account, I would be able to pick up my card. Tried to pick it up and was told my brother would need to because it was submitted under his account. I also called the store three times before I went over to ask if the card was there but no one answered, but when I walked in there were two associates behind the counter.

Negative experience: Straight rip off you’ll get more money if you go to a pawn shop and sell a ps5 remote

Fantastic experience: Employees are always very courteous and helpfull.

Fantastic experience: Don’t normally leave reviews, but this time I had to. Customer service was great in this GameStop, The store manager Koryn did everything possible to help me out on getting a refund even though it wasn’t possible at first.

Fantastic experience: Great place for games and accessories

Fantastic experience: The employees at this location are super friendly and helpful

Negative experience: Bad place got dead by daylight PS4 edition and the game was scratched it wouldn't even work when I put the game in I'm upset.

Negative experience: It said it open on line but it not and it 11:45am so what going on. There no sign started why they r closed.. and no one responded to the phone..

Fantastic experience: A very friendly And knowledgeable Young person help me With my questions on games and an Equipment

Fantastic experience: Great store Dillion helped me out alot my son is in a pokemon freak and for someone who knows pokemon helped me out so much thank you Dillion.

Fantastic experience: I love this GameStop. I've done my business with them for a few years now and continue to do so even though I moved and that there's even one or two closer ones to me now. They do a fabulous job in explaining things even when it's those questions we ask that by chance they may not know completely. (Happens everywhere right) HA! Like at restaurants etc. They are VERY nice and cool and outgoing people there, customers AND employees. Sometimes I come in with tall orders and sometimes just buy a game or trading cards and done deal. I love the opportunity to save being a member I never feel ripped off or anything. They get me with the amazing products they sell as well. Cups, plushies, Pokemon this Pokemon that!!! It's LIKE heaven!!! Thank you guys for your amazing customer service

Fantastic experience: Clean great place, friendly staff. They help you right away if you need info about a system or a game.

Fantastic experience: Very friendly staff,and very helpful.

Negative experience: My Father asked an employee for a 60$ gift card for a game, he had given him a 12 month card for Xbox live gold instead.Not thinking much of it he went back to the store and asked for it to be fixed and they weren't able to do anything about it...now I have to wait for someone with authority to reach out for my birthday gift...Not to mention they seemed as though they didn't even care.

Fantastic experience: Alot stuff good deals friendly people

Negative experience: You guys really need to update your hours on Wednesday night because it says 8 o’clock I show up at 7:40 already locked up and the workers inside talking amongst themselves

Fantastic experience: I been going here every since it was a EB GAMES almost 18 years ago and still going there now with my son THANKS ALOT GAMESTOP y’all became our family much love to everyone and GOD BLESS!!!

Negative experience: You might need to update your hours on Google. I was in 4 yrs ago, and it was clean and neat. Workers were professional but I can't actually tell how it was today. I showed up today as I'm back in town, and around 1120ish someone whips in and runs up unlocks the door raises the shutters to get in and seals up the store. So if the store is open at noon that would be good information to have and to update. Guess I'm going to the highland store when I get to that side of town.

Negative experience: They never pick up their phone.

Negative experience: They close 15 min early 7:45 pm

Fantastic experience: I love this place, good bless you

Fantastic experience: I got into the GameStop but I walked in and I got my 3 video games from here and I have also got my gift card cashed out because of I bought the 3 video games.

Fantastic experience: Love this place very helpful and they always introduce me to new games that are coming out

Negative experience: They don't honor the trade-ins that the website says they do. It's no wonder GameStop has become a. Accessory shop over actual game shop.

Fantastic experience: Still had games for my Xbox 360 wow

Negative experience: Man looks like Walmart and other places will be taking more of your business. So you can’t buy a ps5 system without being a member and you have to buy something else to get it.. Already guaranteeing that I’ll probably walk out spending 700+ on a system that is 399-499. Smh

Negative experience: I come to this store quite often. I have always had good things to say.... but this past visit changed things for me. I was buying something that had a specific price on it and when I went to purchase it the lady took off the price tag and said that was from last week.... the price went up significantly. I think if you get something that had a price tag on it whether it was an old sale or not I should have been sold it at that price. It was wrong of that employee to do that especially In front of me as if I didn't see the price tag.

Fantastic experience: They’re always nice and accommodating great store good team!

Positive experience: I got 4 games and they didn't work and so I went and changed them a week later I go and get the same games and a new one this time the games that I got before still didn't work aren't they supposed to do something with the games that don't work

Fantastic experience: Always love it here Caleb rocks and soooo does every sales person there!!!

Fantastic experience: Very helpful always try to upsell

Fantastic experience: My daughter and I love this spot, ever since I moved out to San Bernardino this has been my go to gamestop, even now that I've moved across town. The customer service is awesome.

Fantastic experience: Great customer service at this location. I went in to purchase a gift and the two salesmen on duty were knowledgeable and helpful.

Positive experience: I is ok but my dad spends to much money on it

Fantastic experience: Caleb is a awesome! He provided great information and answered all my questions with a positive attitude. His communication skills are off the chart that is now my favorite game stop to go to.

Fantastic experience: Friendly service and had what I was looking for great place.

Fantastic experience: Caleb was extremely helpful & we got everything I needed I'm now finally part of the next gen console family & I got it with 120$ off I'm excited to get home & get back to my streams follow me @chuckydagreat420

Fantastic experience: Friendly staff who are always willing to be helpful. Especially Oz who always goes above & beyond to help with my purchases. The staff always remind me of my $5 off coupon, which I never remember is available to me for having a Pro Card. Those actually come in handy when you least expect it.

Positive experience: They had what my Son , needed.

Negative experience: I got here at 10am and no one was here a guy showed up a little after and I waited in my car for 20 mins hoping he would open as 2 other customers came and also seen they had not opened and left. Missed out on 3 potential sales

Negative experience: The female employee is very rude and sarcastic. Tone down the masculine energy lady.

Fantastic experience: Friendly, helpful and knowledgeable personnel

Negative experience: The games top website says that xbox 360 games are in stocks and that it is was updated today however upon arriving to gamestop found out that they do not carry any xbox 360 games period. So website is a lie.

Negative experience: Honestly I used to like this gamestop and I stopped going here because of that one employee named Corn or whatever. She's very rude, opens the store late, and lies about stock. For example today I went in for a controller and she said with an attitude "they're not in stock." But not even a minute later she gets a controller for the other person behind me and mind you it's the same controller that "wasn't in stock" so like please fix her attitude or drop her.

Fantastic experience: My kids love gamestop we always find everything they need there's always a great selection in great prices

Fantastic experience: Picked up my last 6 consoles or so from this location. They employee on duty was super helpful as well. While it bites that the Inland Center location closed, this store has always been my go to spot for new games and gear.

Fantastic experience: I've been shopping here for over 16 years and the service has improved steadily to what it is now. I'm writing today because of how helpful an employee was with my hunt for the PS5. Had they not given me advice on how their site works and what to do to insure I got one, I might have had to wait until 2022 to get one! I've asked at other retailers and locations before, and was always met with a bit of a standoffish attitude followed by snarky attitudes, not here though, it's the total opposite. The air here is friendly, and the answers are well informed and the employees are great with customer service. I cannot stress it enough how helpful the employees were!

Fantastic experience: My kids like this place a lot... Good customer service, always friendly..

Fantastic experience: Friendly staff very knowledgeable

Fantastic experience: They have a friendly staff. Very helpful

Fantastic experience: Very happy with the customer service from both the employees. Very upbeat and informative. I also almost left my switch and their quick thinking and attention to detail noticed it right away.

Negative experience: It was a good store but now it's horrible. Don't make any preorders they'll lose them. Really horrible store

Fantastic experience: Love the employee's here at this store I have never once had a bad experience here and I'm glad that after a few years there still there.

Fantastic experience: I've been coming here since middle school. I'm 21 now and I've never ever had a bad experience. It's been a lot of the same staff for a long time as well.

Positive experience: It was quick and friendly service

Fantastic experience: Koryn and Kalib were working today and they had such positive energery, rain and pandemics don't stop these two from working hard! The shelves looked stocked The area was clean and organized I feel that this gamestop stands out.

Fantastic experience: Although having things in stock is usually a rarity the employees are friendly and very helpful

Negative experience: STORE HOURS ARE NOT UPDATED!!! I drove all the way over here because Google and Gamestop.com both say that the store is open at 10am. I arrive and the store does not open till12 What kind of business is that, specially with the holidays. It is not hard to update your Google hours so that you dont lose customers and waste their time.

Fantastic experience: Staff was pretty nice

Fantastic experience: Great, great people, great service!!!

Fantastic experience: great customer service especially (carin) her help was above and beyond, will refer any gamer to there store.

Fantastic experience: It us amazing

Fantastic experience: Great customer service!

Fantastic experience: Quick, fast service everyones extremely friendly. Completely changed my main store to this one because of how awesome the employees are towards the customers.

Positive experience: Fast from the call an pick up

Fantastic experience: I would give this establishment 6 stars, were it not for the fact they did not have battletoads for the Nintendo Switch in stock...

Fantastic experience: Good customer service

Fantastic experience: Overpriced but they always have what you need or can help you find it

Fantastic experience: My kids love game stop

Fantastic experience: Great service

Fantastic experience: Awesome people

Fantastic experience: I've pre-ordered some figures here a few times and got them in great condition.

Fantastic experience: I love this store they have the best customer service here. I drive across town just do do business at this location.

Fantastic experience: My Son loves it

Fantastic experience: Best GameStop I been going thru years. I missed the one girl used to work there Savahna.

Fantastic experience: This game stop is super clean workers are friendly definitely going back.

Fantastic experience: Love this place, super friendly,helpful staff always!!

Fantastic experience: Always get my game necessities here

Fantastic experience: Always pretty reasonable on used games and consoles. They buyback games at least at the time I went there.

Fantastic experience: This game stop is 10x better than the one on baseline/riverside in rialto.

Positive experience: Friendly helpful staff great customer service

Positive experience: I go to this GameStop as often as I can to get all the games or items I need for my systems. But today I got a preowned brand new switch at normal price only to ding that the right joycon doesn’t work. I have no clue as to why but it doesn’t. I just want to ask that the staff at least check that all preowned products like remotes work before reselling them. Thank you for your time.

Fantastic experience: The guy behind the counter was really kind and helpful to me. I will be returning in the future.

Fantastic experience: Been going to this gamestop since 2000

Fantastic experience: Great customer service, always a great visit love the staff they always know about games and more. My favorite gamestop to go to

Fantastic experience: Glad to see they haven't gone out of business like the movies places did Hollywood video style