GameStop

Fantastic experience: The Gentlemen behind counter was cool... helped me buy some great gaming headphones... I like...

Negative experience: HORRIBLE experience called to ask how much the could offer for my ps5 and portal and he said they have to scan it in store so i asked him what would be an estimate and he said 5 dollars in a very rude tone! this is unacceptable customer service i believe the employees name was drew or andrew or something like that.

Positive experience: I like that the store is organized and the lady was nice. I do not like that they do not honor their online pick up price in store on their website. The selection was limited also.

Fantastic experience: The buy your video games here

Positive experience: Gotta love gaming well her

Fantastic experience: Excellent service

Negative experience: Older brunette with highlights has black frame glasses. Black polo w/yellow logo. Evidently does not want to do their job! Refuses to answer the phone!!! Why i have to call for half a hr with no answer smh. Horrible business etiquette. I shouldn't have to come in bc they dont want to answer the phone for almost a hour smdfh

Negative experience: Great People that work here never answer when I call them

Fantastic experience: I love to play video games and it's a great place

Fantastic experience: Want well priced preowned games, go here. Also I'll be honest a lot of people have such a negative connotation with preorders but this place always delivers whenever i preorder so I recommend. Also reviews saying "they don't pick up the phone" are lying, they do. Sure maybe they won't pick up immediately but context matters: - they're helping people at the front desk and usually it's 1 or 2 workers. - some people are calling to ask about SWITCH 2 [time of writing April 28th, 2025 before the console releases] The workers are really helpful, and reasonable with clear instructions on how they interact being very friendly and realistic when it comes whether an order can be fulfilled. They're human, not robots, treat them as such. Really love the workers here, one that's always cheery and likes to make people feel good is Stewart/Stuart, not sure how he spells it but he's really helpful, and Amanda as well. Now everyone else who works at this location are also awesome. Honestly this Gamestop runs better than most others I've been to.

Negative experience: So not sure why they wanted me to pay for some membership that was 30 bucks to buy a analog stick which is a $20 replacement I might as well buy a new controller if I was gonna spend a whole 50 bucks and to top it off you can BUY IT ONLINE AS A GUEST WITH NO MEMBERSHIP I REPEAT NO MEMBERSHIP LOL but I went to the one in the mall with no hassle guy was super chill and helpful I still got it but not here or you can just buy online and pick it up

Positive experience: In store is great but they never pick up the phone when I call to check on my orders

Negative experience: First they didn’t even acknowledge me even though it was only one other customer in the store. Then I was told they reached their limit for gift cards and couldn’t sale me one. Weird

Positive experience: Seemed organized, except the line of 4+ people waiting to be rung out or helped while the 2 people running the counter chitchat about lunch plans and "this will be my last customer" etc. I understand breaks and whatnot. But make sure you have the coverage before bailing and leaving your teammate high and dry. I was one of 3 people to walk out. Won't return.

Fantastic experience: love how the place is organized inside.

Fantastic experience: I love this store for my inner child lol..also for my grandsons!! My husband was like a kid in a candy store. They have so many cool figures, beanies, plushies, cups, new or used games, controllers, and accessories. Also, if they don't have a game in store, they will order it for you!!! Amanda was so helpful and damn that girl is great at her job!! She handled questions while ringing people up, also directing people to what they were looking for, all while greeting customers, and she did it with a smile on her face!!! This girl is a freaking boss!! Thanks for all your help, girl!! My grandsons are going to be stoked come Christmas morning!!

Negative experience: Bought a couple pre owned disks and most of the had really bad deep scratches and gunk on them. Like do you people not check your disks before selling them. I know they are pre-owned but come on clean the disks before you sell them

Fantastic experience: GameStop is my go to for console gaming. This location has excellent staff.

Fantastic experience: Very clean salesman very helpful.

Fantastic experience: Love the service here, every employee is so helpful and kind

Fantastic experience: Great customer service

Negative experience: bad service, always have excuses that the system is not working properly to guarantee gift cards . Is like everywhere else the cards work fine, just this store or I guess GAMESTOP can't fix their issues. never coming back to this store again.

Positive experience: Okay, but this store is mainly for gammers, there automated greetings is scary,

Fantastic experience: This particular store has a better inventory than most others. The employees here have a great knowledge of the games that they have in stock as well as the playability.

Positive experience: Update found funky pop game collectibles and three switch cases. (2 Princess peach and one Zelda).

Fantastic experience: This store is by far my favorite game stop. They actually stock more than the standard twenty games that every store has and you probably already have. There is a nice variety and I can usually find new games I’ve been hearing about or haven’t seen before. The staff has always been really nice when I go in here as well.

Fantastic experience: The employees are very helpful and nice and they make it fun to shop!

Fantastic experience: Staff was friendly and helpful. I was in and out. I got exactly what I wanted at a fair price.

Fantastic experience: Helpful and knowledgeable staff make thing a lot easier

Negative experience: I love how the never answer the phone. I would really like to get information or to see if they have an item in stock but it's really great that the never answer

Negative experience: Guy that works there very rude black guy very polite and helpful

Fantastic experience: Got the best deal on a playstation slim..staff are very informative and knowledgeable about games...definitely going back...

Fantastic experience: Very friendly staff. They are very knowledgeable to answer all your question. This one is further drive but it is worth it, I don't really like the other one as much.

Positive experience: All kinds of cool collectibles and video games, of course.

Fantastic experience: Very nice customer service as always in this location

Fantastic experience: Best discount deals by trade and the percentage on their discount card is great

Fantastic experience: It's a friendly atmosphere, with clerks that are knowledgeable with what you need and helpful to answer any questions you have.

Fantastic experience: Randomly stopped by and found a pokemon limited edition oled switch here.

Negative experience: this store is notoriously horrible at answering phone calls even when the store first opens & there's no line/ customers. it's been like this since forever

Fantastic experience: The gamestop employees are nice highly recommend

Positive experience: Purchased a game (GTA V) took it home and was unable to install it because it was scratched. Then I took it back,got another copy and the same thing happened. Finally I went back and got my money.

Fantastic experience: Customer service is alive and well. Stuart, in his Deadpool jacket, was gregarious, entertaining and very knowledgeable.

Fantastic experience: This is my go to stop for all my gaming Needs the staff is knowledgeable very attentive and professional

Negative experience: They should not put items on a rack at a certain price and then tell customers that the price is different. They said that they didn't have any more room so they placed them there instead. That is considered false advertising.

Fantastic experience: They were very helpful and patient with me as I am new to owning a game console. He even referred Gadget works which I had them repaired my Xbox. They were very patient with me and help me with all of my needs

Fantastic experience: Rachel was a great help and really easy to talk with .

Fantastic experience: The great Cash register guy was amazing so customer oriented and was funny as well

Fantastic experience: Great customer service. Friendly people inside. I traded in my apple watches and they gave me the credit on a visa gift card so I can use it anywhere. Nick was a big help.

Positive experience: Great customer service, asked if I needed help with anything often. And friendly staff

Positive experience: Very much a stop for gamers. Though i recommend just shopping online.

Fantastic experience: So I've been to this GameStop twice sofar. First time was to get Dying Light 2 and now today I picked up Horizon Forbidden West. Both times were amazing but today was something special. Anna was the cashier who helped me both days and she is seriously the coolest, nicest, most professional, helpful, insightful, and just fantastic all around. She helped me with my trade ins and they ended up covering the game which I wasn't expecting. She also had the foresight to put the remaining amount on my preorder for Elden Ring from our conversation. I've been to plenty of GameStops and actually stopped going for awhile because I didn't have many great experiences. However Anna has completely changed my opinion and I will specifically go to this GameStop due to her. So thank you Anna and I really hope your bosses see this because you deserve the recognition!!

Fantastic experience: Great customer service. And great prices.

Fantastic experience: Very helpful and friendly staff. They let me know that I can get $250 for my old console, when I called before I left. Which was awesome!

Fantastic experience: The staff is so friendly, knowledgeable and informative. It is always a pleasure to shop there.

Negative experience: They do shady stuff here ! Do ot waste your time waiting in line for products because you will not get it ! The staff has inside knowledge of releases and they use this to rob the customers of their Chances to attain such items. What about the Gma who waits in line to surprise her grandchild.. or the mom or dad who wants to do the same ? My daughter in law was in line for Pokémon cards that were to be released and an employee was in regular clothes stating that they DID NOT receive shipment. Not only did he try to make her leave along with other people who were in line.. he stalked her and was in her entire conversation with the cashier who was clearly in on what ever was happening. She left shaking and so upset due to her treatment Just sad and quiet annoying.

Fantastic experience: Amazing Anna was awesome and went above and beyond to help us

Positive experience: Great and fun always interesting stuff for my boys to check out and choose ! I take them every other week!

Fantastic experience: Its a nice place, the customer service is good when I go. Clean and they have what I look for and more. I don't have anything negative to say

Positive experience: Nice Gamestop friendly and helpful staff. Thanks Linda

Negative experience: I have done 2 different pre-order through them and both times I have had my orders just got missing with no explanation from store or customer service. AFTER TODAY GAMESTOP HAS OFFICIALLY LOST MY BUSSINESS.NO CARE FOR CUSTOMER SERVICE CALL CENTER OR IN STORE.

Positive experience: Hello, My name is Daniel, I come to this store very often to buy items, gifts, and video games, etc. For my self, and family. Always met with great customer service, until recently. I have a gamestop protection plan, for one of my controllers. They told to get a used one... when I bought a new one, or I can wait for two days. For a new one to come in, and I will have to come back and pick it up. Okay, no problem I replied. Purchased over a hundred dollars worth of goods that day. It's been over two weeks now, and I have yet to receive a single call about the controller, and when I went in last week. Said their was none. I believe it was Ana, who helped me. I call and call no answer, just rings .I work graveyard full time, and just trying to get controller replacement please.

Positive experience: They don't carry items that the website states are in store purchase only.

Negative experience: I don't know if it was just the employees at this location but by the time I left Even my 8 and 10 year old noticed they tried to sale my extras at all cost. I just wanted to buy my game and go and ever other sentence I was asked would like protection on the game then asked if I was sure 3 or 4 times then implied I needed one because my kids would mess up the game. I'll venture to the apple valley location next time. I've never had a problem there.

Positive experience: When I went in to the store itbstank of weed and the only one inside was a male employee. Greeted me asked if I was looking for anything in particular. I said no just looking because my wife was at th nail salon next door. He seemed to get upset and said how come she didn't invite him. It was a weird comment and that's why I walked out. The other employees I have interacted with there are all good though.

Negative experience: There were only 2 employees for about 15 customers and they kept going in the back for Once at the register, no apology was given for the poor service, but she certainly remembered to try and up-sell me. There are 3 other locations within 1 mile, I'd suggest using any of them over this location. In fact, going 50 miles away may result in the same time spent.

Negative experience: Workers were unprofessional. Has many video games up on shelves that they dont even have in stock or dont know if they will have in stock. Had to yell across the store to the lady in the front. Let me explain. She was already helping a family and i was in line readu to pay. Theres others in the store as well, and from behind the counter she looks at me a yells “what were you here for?” I continued to tell her I was there for a game and a controller. She then tells me about how she probably does have the game I want and that she doesnt have controls. At this point the whole store is in our conversation and im ready to leave. She then says she will look in the back when shes done helping the people she was already helping. To me was extremely unprofessional. She could have just waited till she was done helping the family, and or not have the whole store involved.

Fantastic experience: Love this place very good customer service

Fantastic experience: Workers were really nice, great service

Negative experience: Worker tried to kick me out when I was there more then five minutes but didn't want to kick a family out that just walked in smh

Fantastic experience: Very friendly staff. Limited items in store. Call ahead to make sure they have the item you are looking for. Clean store.

Fantastic experience: What a wondering cashier lady she was wonderful and a great help she really know her games too...

Positive experience: Good place, found my nephews gift here! They ask to many questions when you don’t want to sign up for their program, though. Turns a 5 minute trip into a 20 minute one when they do it to everyone

Positive experience: I like the people but hate that almost every game i seek on the shelf they don't have in-stock

Negative experience: Out of most everything. They display products that are no long available.. staff eh!

Fantastic experience: Low on products like every other stores service was great

Fantastic experience: Easy customer service was excellent they had what I was looking for

Fantastic experience: Best Gamestop anywhere....This Gamestop has the best manager too...Her customer service is bar none the very best!!

Fantastic experience: The employee here is friendly, respectful and helpful. Everything was to find.

Positive experience: Some are helpful others well ya know not as knowledgeable

Positive experience: Friendly staff, has most things in stock. No complaints with this location, by far my favorite store to go into.

Positive experience: Good but when i bought a ps4 controller it was broken. L3 stick would not do the commands on screen like running like i would run then stop then run again

Fantastic experience: Joe and the female manager are awesome when. We come by during the week.. blessed times. Thanks guys my kids luv this store.

Negative experience: I was charged a 2 day shipping fee and did not receive my items until the 6th which i bought before the first. And best of all i didnt get all the items i bought and got the wrong pnes which were used controllers not new which is what i bought. The lead doesnt know what they are talking about and cost me extra money which i will have to try to get back at full.

Fantastic experience: The guy helping us was friendly, knowledgeable and helpful. We'll be going back to that store on Armagosa, by Hobby Lobby, off of Bear Valley Rd in Hesperia, CA from now on.

Fantastic experience: Great service if you give great satisfaction

Positive experience: Able to find what I need and the workers were helpful

Fantastic experience: This place is awesome. A nerd's true paradise. All the toys, cloths and games. I didnt want to leave. The two cashiers were very cool too. Got into a conversation with one about how bad the WWE games have been the last few years.

Fantastic experience: Awesome greatest gamestop in the high desert employees are super nice

Negative experience: Horrible customer service! The location in the mall went above and beyond to help me but unfortunately was unable to due to making my purchase at this store with Linda. Never again will I go to this store. Employees just being lazy

Positive experience: Clean and friendly. They have a great selection for games and systems as well as other things. The only issue I ever had was it took me a while to get rang up one day because the assoxiate kept talking with the customer after their transaction when there was a very long line.

Positive experience: Always packed but great customer service

Positive experience: Mainly just useful for buying steam and crunchyroll cards. Not many other reasons to go in other than that.

Fantastic experience: This game stop is small but has alot of games in it great staff

Fantastic experience: Not a gamer, but my son wanted the new 2k for his birthday. He deserved it.....

Fantastic experience: Great service, awesome collectables, my favorite location.

Fantastic experience: Games, games, and more games. Employees here very knowledgeable about all their inventory, just ask .They are very helpful!

Negative experience: Customer service is miserable product is all over the place and they follow you around like you're a thief but don't ask you've you need any help

Fantastic experience: Friendly and knowledgeable staff. However, location is really key. My family takes a long time to look through games and decide which ones to get so popping in to Baskin Robbins next door for a Cappuccino Blast or Sundae makes waiting for them so much better. The mall one is usually really crowded and the bear valley one is difficult to find parking.

Fantastic experience: The girl in there was awesome friendly happy and helpful will certainly be back to this location top notch service thanks guys

Positive experience: Store is clean, staff is friendly, and prices are okay. Nothing really bad or great about this location, it's a typical GameStop. I usually come in and check for random games and accessories, I haven't had any issues with their pre-owned accessories.