GameStop

Fantastic experience: Kat and Joshua were really helpful

Fantastic experience: This is the best GameStop I ever been to! Cat and the other two male employees have always been so kind and helpful. I look forward to visiting this store at least once a week and always end up buying something. Every single staff member I have met has always been nothing but amazing to me. Try this store out!!!

Fantastic experience: Pokémon midnight release was fun and staff friendly

Fantastic experience: 10/10 Experience here with Kat!!! Made me feel welcomed, answer my questions, assisted me in trading my oled for a switch 2, and taught me benefits I had but never used with my pro membership. I will most definitely come back to this establishment again thanks to her!

Fantastic experience: I just want to say thank you for letting me get your last spider-man MTG collectors booster today. The 2 bearded guys that run this store (the rest of the employees are great too) have always been so passionate and knowledgeable about the product they sell and not pushy with the stuff GameStop corporate requires them to do for a sale. They just do it with such grace and expertise. I was able to get another spider-man collectors booster today along with a couple final fantasy and LOTR regular boosters at a competitor I’m not going to name. You guys should start a discord for discussion and releases and events you are trying to do. If there are any mtg related cards that you are looking for and I have them, I’ve opened packs and given a card to you both. I’m more of a collector now besides being able to do sealed and rarely standard. If I have it and you want it. And not expensive it’s yours and I’ll bring it to you just let me know. I gave you my number a hour ago for the possible sealed event. Text me and I’ll look and bring it to you for being awesome and passionate.

Fantastic experience: Been meaning to leave a review for a while now - came to by a ps5 months ago not knowing much about what to get. Craig was unbelievably helpful, pointed me in the right direction and I’m very satisfied with my purchase. Came back today to buy a switch, Chris and Kat talked me through all my options from cases to game purchases. All in all, the team there is great, I always have a good experience. Highly recommended

Fantastic experience: Went in to the 280 GameStop looking for a used switch. Chris and Kat were beyond helpful and thorough in explaining all of our options and what accessories to get! They also helped us pick out a new game, and made sure were set up to get points. We were very grateful for their extensive knowledge and assistance! Would definitely go back for any gaming needs, highly recommend.

Fantastic experience: Came by for their pokemon day event earlier today and it was a lot more fun than I expected. Invited some friends in and got to game with other pokemon collectors in game which was real fun! Would 10/10 come by again to hangout with the staff and community

Fantastic experience: Im so glad I went to GameStop in highway 280 and Mr. Christopher took care of me and had extremely great customer service, very polite and I come there all of the time.

Negative experience: I waited 2 hours and was 3rd in line without a pre-order for the Switch 2. According to this photo from the official GameStop website, this shouldn’t have been a problem. Instead I was told at the register that there was no extra merchandise available for sale. Only what was preordered. What a waste of my time. And on top of that I was embarrassed by the person running the store because he loudly announced that I was clearly confused about what was going on. At least 2 other people also got out of line due to not having a preorder. Edit: I should also have mentioned that my husband went to this location on 6/3 to clarify whether or not a preorder was needed to purchase a switch 2 on 6/4. The employee assured him they would have limited stock available for first come first serve at the 11pm release.

Fantastic experience: Christopher and Craig are AMAZING! My kids are trying to get into Pokémon cards(which we can't find anywhere) , and we happened to stumble into "Pokémon Day"! They treated the kids great, and made them feel special. Other kids were there to trade, too, and we'll be ready next time! I really didn't expect a community vibe from a chain store, but I was seriously surprised. It made our day better!

Fantastic experience: Highly recommend!

Fantastic experience: Probably the best GameStop staff I've ever encountered! They were so nice and helpful and we just chatted about card games for almost an hour. The building was clean and the stock was good. If you're looking for a GameStop near here, this is definitely your best option!

Fantastic experience: Always a pleasant experience here. The employees always help out with finding items straight off the bat, which I appreciate as a PC gamer since it can sometimes be difficult finding things that can be tucked away in different sections.

Fantastic experience: Finally got my 5 year old some Pokemon cards! The staff was very nice and prioritized children and parents obviously there to get their kiddos some Pokemon day cards. Would wait outside for an 30 minutes again

Fantastic experience: Christopher and Reggie were immediately welcoming when I came through the door. Christopher immediately asked what he could help me with and I told him I was looking for a ps5. He helped me look at all my options and I’m confident I got the best option for my money. I purchased a ps5 bundle, a charging station for controllers, and also an accessory for the controller joysticks. I’ll definitely be back sometime for more gaming items when I figure out what I want next!

Fantastic experience: Super knowledgeable and friendly staff. Christopher walked me through setup process and was very helpful

Fantastic experience: I read the reviews, this store lives up to their amazing expectations. Shout out to Kat and Christopher that made buying my ps5 a pleasant experience! I took my console home and had some issues, but returned it the next day. I was in-and-out within 10 minutes with a new replacement console. Highly recommend this location!

Fantastic experience: Christopher informed us about many products and was very helpful.

Fantastic experience: I come to this GameStop all the time and Craig has always been such a great help! I definitely recommend shopping here!

Fantastic experience: Very nice employees

Fantastic experience: I've been in about 1000 gamestops all over the place in my "gaming career" and I have not had a better experience than this one. The employees Ive encountered-Skylar, Kat, and Chris- have all been extremely helpful. In today's time it's a surprise to experience actual customer care in retail and I find it easily here. Not only do I enjoy spending my money here, I enjoy spending some of my time. These guys hold great conversation. Good fun, so a big thank you to them.

Fantastic experience: I'm not satisfied with the store credit and cash difference but hey business is business

Negative experience: Fix your hours

Fantastic experience: Christopher was absolutely amazing! We were there to buy a PS5 and he explained everything so well and was very patient in spite of being the only one working and having so much being thrown his way…….will definitely be back!

Positive experience: The have some good stuff. Alot of stuff is over priced as well.

Fantastic experience: Best place on Earth.

Fantastic experience: I have no problems with GameStop

Positive experience: Great place for games but only 1 person in store to handle things.

Positive experience: They give ok cash for trade INS..

Fantastic experience: Excellent service. Went to sell an iPhone and within 15 mins I was out of there without an iPhone! Definitely recommend if looking to get an estimate on your old devices.

Positive experience: Went to trade in some games. Only problem cash offers are way too low at GameStop unless you get something else at GameStop to buy. Other than that it's decent enough. This location smells moldy inside due too being flood zone when heavy ️ rain. 3 star. And 1 star for good items. 4 star total.

Fantastic experience: The individual that was on duty helped me choose a gaming system and a game and I have not put it down yet! I love my Nintendo switch and have had so much fun on it in the last few weeks

Negative experience: I would give this store a zero-star rating if possible. To begin, I was at this store looking for a game for my nephew for Christmas. This store didn’t have the game in stock, but provided me with two other stores that did. However, they informed us that it was not possible to hold games at other stores, while we traveled to the other store. Upon arriving at the second store, we were informed they had just sold the aforementioned copy and they asked why we hadn’t called to ask them to hold the game. When we told them this store told us we couldn’t do that, they rolled their eyes and informed us such behavior was par for the course with this store. That being said, save your time, and avoid this store.

Fantastic experience: Excelente atención del personal.

Fantastic experience: Workers are super friendly and very helpful. I always do any of my pre-orders here.

Negative experience: reception stinks

Fantastic experience: My second home an love

Fantastic experience: Great service

Fantastic experience: Ross was working the night I came in, just wanted to say he was excellent. Went out of his way to describe details about what I was looking for and related them to my past experiences with gaming. Great employee! Will be back

Fantastic experience:

Negative experience: Usually love this store but the red headed girl at the counter came screaming at me and my girlfriend for not having a mask on. I had our masks in my pocket but she was incredibly rude to us. I was coming in to spend a few hundred bucks on a few things I already knew I wanted. I know she had to do her job but there is a right way and a wrong way to go about it. I will not be returning to this store masks or no masks.

Negative experience: Was gonna hop in real quick to buy some pokemon cards but was turned away at the door. My daughter was not wearing a mask because she is only a little over a year old and it is a choking/suffocation hazard for her. I was wearing a mask. The employee at the door told me she had to be wearing one. I told him she was too young to wear one. He started talking about birmingham police and I just left. Maybe they should train their employees to know that the mask law applies to those of age 2 and older. I was prepared to spend a few hundred dollars today. Guess I'll go somewhere else my money is wanted.

Negative experience: Better service at Alabama Thrift stores or Pull a part.

Fantastic experience: Very helpful staff, well organized

Negative experience: they don't know anything and spread false information about trade ins.

Fantastic experience: New Dragonball z ramen dish

Fantastic experience: Fast and friendly customer service from people who know video games

Positive experience: It's good, but they recently raised their prices on pre-owned games, which is kinda eeeh...

Fantastic experience: Very nice workers

Negative experience: Arrived when the store was nearly empty and still no one greeted or asked if I needed any help. Worse GameStop ever. Since no one greeted I placed the games back on the shelf and left. Glade I have many choices of GameStops to choice from. (Dated August 11 330 pm)

Negative experience: Worst Gamestop experience I’ve ever had. Quick back story, I had to cancel a special edition pre-order because I needed the money at the time. I’m not familiar with collector items, and I thought I could come back at another point before the release to reserve another order. Well the guy (I forgot his name, short Caucasian fellow) told me AFTER they cancelled my order that I couldn’t come back and order another one because they were booked. I told him it’s okay, I need the money anyway, and at the time I thought I could just go to another location and pre-order (again, I’m not familiar with special editions since I usually don’t get them). Well I quickly learned about 3 weeks later I couldn’t. Fast forward to today. I walked in, and I asked the guy why he didn’t inform me before I cancelled that I couldn’t get it anywhere else. He insisted that he did, and I kept telling him that if that was the case, I would’ve just found another way to keep my pre-order. Yes I needed the money at the time, but why would I cancel my pre-order if I honestly knew I couldn’t get it anywhere else? That doesn’t make sense. We went back and fourth for about a minute or so, and he’s clearly getting irritated with me. So I stopped and said “look man, I’m just trying to figure out if there’s anything I can do because I didn’t know that all the stores would be sold out like this.” And he looked at me and was like “nah, it’s just 1 large corporation.” So I told him “for future reference, to let people know before they get their refund.” And all he had to say was “okay.” I said okay well I appreciate it. He didn’t even say have a goodnight or I appreciate you. Nothing. Really the worst experience through Gamestop I’ve ever had. Honestly this whole experience wouldn’t have been that bad if I didn’t get so much attitude the second time I came by to figure out if there was anything to do.

Fantastic experience: Great selection, & if you order online, you can pick it up in the store. Decent prices, friendly, helpful service.

Fantastic experience: Helpful staff

Negative experience: I was looking at a keychain and placed it onto of a box instead of back in its place because my friend called me over right when I was about to leave the employee asked if I was gonna pay for that keychain I asked what he said I had 3 keychains and now i only have 2 because he didn't see where i put it accusing me of stealing im so displeased with the service totally disrespectful been going to games stop ever since i was little made me never want to go back completely flabbergasted at the rudeness shown do not recommend this store

Fantastic experience: Staff was very helpful and welcoming!

Positive experience: My granddaughter can always find what she needs at Game Stop. And many times she found games that were used but cheap. There's never been anything wrong with any of them. Also the new ones are cheaper than Wall Mart's. Why go anywhere else...

Fantastic experience: I never write reviews, but iv had multiple wonderful experiences at this game stop and I just thought that they could use some love on their page! The store leader Josh is almost always there whenever I stop in (Once a week) to make a purchase. Hes always super kind and not over bearing with pushing purchases on me, but actually offers helpful advice with upcoming games and lists of pops/games coming out soon that I can take out with me. He has been absolutely fantastic to converse with in the store and I look forward to my next visit! thanks for the great times Josh!

Fantastic experience: Excellent customer service!

Fantastic experience: Love this store great help with anything gaming.

Fantastic experience: Very helpful I was looking for a case that's very hard to come by and they said they'll have it there within tje next couple of days it helped out so much

Fantastic experience: Had a good experience. Staff is very helpful and knowledgeable. Great place to get a birthday present for the person that's hard to get for, whether boy or girl of mosty ages.

Fantastic experience: Wonderful

Fantastic experience: Friendly staff, very helpful at explaining the difference between their products (I was looking for a new gaming headset).

Fantastic experience: Workers are friendly and very helpful and knowledgeable about the games

Fantastic experience: Don't play video games most do .that's why I give 5.I like pin ball and bowling.and going to the driving range .

Negative experience: Tried to sell me stuff I specifically said I didnt want.

Negative experience: Never been there

Fantastic experience: I feel like I should be offered some sort of Stock Options. My kid spends all of my money here.

Positive experience: Buen personal y juegos baratos. Aunque no tienen todos los juegos si tendrán la mayoría

Positive experience: They where very helpful prices are high but that's everywhere

Negative experience: Things are really overpriced. I was buying a controller & really didn't like the price they were charging for it. I asked the guy if he would give me a discount. He scanned the controller & it rang up giving me over a 60% discount, until he realized that he had hit the trade in button. So I'm paying more than a 60% markup! No!

Fantastic experience: They always friendly and helpful.

Negative experience: Rude staff.

Fantastic experience: Very knowledgeable and helpful employees. Checking out the Nintendo Switch and they have all the gear. Very impressed with their stock.

Positive experience: Great customer service, Kaitlin was the person on duty and she was able to help me find everything I came in for as well as place a few pre-orders on games I didn't even know were coming out! Overall the store was clean and organized which made shopping a breeze.

Negative experience: Trade in prices are garbage. Tried to return COD:WW2 after I realized it was online play only and they tried to give me 25$ for a 60$ game that hasn't even been out of the store for 24 hours.

Negative experience: STORE MANAGER DONT NEED HIS JOB NO MORE THAN THE DISTRICT MANAGER BOTH UNPROFESSIONAL race matter about how you treat people in 2017 it's sad . double standard I have to let my white wife make the phone calls to get things done . I will say your better then BESTBUY ! TO THE DISTRICT MANAGER I HOPE YOU LEARN HOW TO LOOK AT IT FROM THE CUSTOMER POINT OF VIEW. AND DO BETTER THAN YOU DID TODAY CRISTIN. AND STORE MANAGER NEED BETTER TRAINING .BUT HE KNOWS BETTER JUST NEED TO DO BETTER.

Positive experience: Usually friendly service, well stocked on games for multiple consoles. Sells new and used games.

Fantastic experience: Me and my sons love coming here for games and accessories. Very helpful and fun staff!

Fantastic experience: THIS IS THE GREATEST GAMESTOP I HAVE EVER BEEN TOO! Best staff. Very informed and super polite. Never judge your game choices or try and push a sale on you (which GameStop is notorious for). Will never use another GameStop again unless it's this one.

Fantastic experience: Brittany was amazing helped me out and always nice and has a pleasent smile. always give them my business.

Negative experience: This place is ridiculous. Just 2 employees to handle a big crow. I had to stand 20 minutes to buy a game and I got tired and left. This people don't deserve our business. Never again.

Fantastic experience: Fast, friendly service. Saved me some money on a Christmas gift. I went there looking for a used copy of a specific game and the employee let me know they were running a sale with which I could get new copy cheaper than a used one. Less enthusiastic employees would have let me buy the used copy without a second thought. Great job.

Fantastic experience: The service was amazing, than any other GameStop store. Ten out of ten, would definitely go again.

Fantastic experience: This is the greatest GameStop in existence. Service is great. People are cool and not pushy. Almost always have what I'm looking for.