GameStop

Fantastic experience: Thank you Paolo for your assistance with everything. I came in looking for an older Pokémon game and this was the only GameStop that had it in my area. The sales associate helped even find me a better version of the game is was looking for. Even helped find this cool Pokémon controller! 100% will be returning!

Fantastic experience: Great staff.

Fantastic experience: Had a great experience today with Jackson! He guided me through purchase of a pre-owned PS4 and pro pass renewal. I came in there with one idea and he worked out a much better deal for me. Thanks Jackson!

Negative experience: We've been coming there for years and years and then they turn around and try and rip us off I'm very upset with GameStop

Positive experience: A great game shop to browse for gear, the $5 pro credit always gets spent on something fun, and the people who work there are great. That being said, it’s very much over priced and under stocked. Most of the collectibles in stock you can get much cheaper at Walmart, target, or your LGCS. The new singles they are selling are about 10x the TCG player market price. And don’t expect them to have a single Pokemon pack in stock. Hope you like Lorcana.

Fantastic experience: Love this place. I have sent cards to PSA 4 times now at this location and they always take care of my cards. I'm actually preparing some now to send more out. Every time I go they treat me very welcome and make the experience extremely smooth. The employee is always helpful and he likes to talk so we get along well. Definitely recommend this location for people who like games and collectibles, especially trading cards.

Fantastic experience: Cool place to check out games, toys and collectables. Really the last physical game stores left besides mom and pop stores or trade shows.

Negative experience: Worst customer service ever. I don't leave bad reviews normally but I was on hold for over 15 minutes I just wanted to ask a question. I even called back to same response.

Fantastic experience: The employees at this store are the friendliest and most courteous of all.

Fantastic experience: Called game stop Jackson is a great help every time thank you for the great service

Fantastic experience: Good

Positive experience: Limited inventory and still unable to get the hardware I'm looking for.

Fantastic experience: Came to get my lil brothers gift here, he needed more storage for his NINTENDO SWITCH. I definitely found what I needed and good price also the staff was so helpful with explaining and answering all my questions , very knowledgeable in the gaming industry.

Fantastic experience: Came 12/18/2023 to find my son a nice game for the PS5 and Jesse was so helpful . He helped me find a game and also recommend a PlayStation plus wallet funds. The store is clean and they have a nice game collection! Definitely recommend this store !

Fantastic experience: Super helpful staff and way more stocked than I imagined it would be. We'll be back!

Fantastic experience: Always helpful!

Negative experience: Waste of time. Called ahead to make sure they would accept my devices for trade in. Showed up and got immediately dismissed by the employees. Why tell people you can help over the phone only to shoo them away out the door when they show up. There's a reason there's not many Gamestops left.

Negative experience: Horrible customer service. The one dude behind the counter let 4 people cut in front of us.

Fantastic experience: W

Fantastic experience: Staff was so kind when I was trying to find cards and even offered to trade the next time! ☺️

Fantastic experience: I had such a great time at this GameStop while I was there. The clerk at the counter was so nice and made my son feel like a billion bucks with the big deal I made about having this store be where we purchase the MineCraft Legends. Totally commeserates with all my past purchases at this location.

Negative experience: Stay with me here. I happened to find a copy of NCAA 14 for Xbox 360 in this store selling for $69. When I walked up to the counter, the guy scanned the case and told me they didn’t have it in stock. Weird. I left without causing much of a fuss but it bothered me so much I decided to come back 2 days later just in case it magically appeared. 2 days later I walk in…and boom. It’s back on the shelf. I walked up again to see if they had the game. Same guy who helped me before. But this time he actually checked the drawer behind him. Again, not in stock. I asked since they don’t have the game what do they do with the case? And I don’t even remember what the guy said cuz it didn’t make sense in my head. Fast forward 2 days AFTER that. It’s freakin’ back on the shelf again! Different guy this time and again they don’t have it in stock. If I understood him correctly he said it’s out there in hopes that someone trades that game in…and I’m hoping I totally misunderstood him cuz that makes zero sense to me either. If anything it’s false advertising. It’s not shelved under a “looking for these games” shelf. It’s with other pre-owned Xbox 360 games. I’m not giving this place a 1 star because the employees were nice and I’m giving them the benefit of the doubt. It’s just extremely weird to me that you would keep putting that game back on the shelf without a disclaimer.

Negative experience: Bought 2 items on clearance as Christmas gifts and just tried to return them with receipt. They refused. Said no returns on clearance items or collectibles. And why would i know this? The sale sign did not state this, and the cashier (who happened to be there and i said, you did not tell me at purchase) did not tell me they would be a final sale. I never would have risked these items as a gift if I had known they were final sale. They kept telling me most retail stores don't return clearance items, and that is NOT true, most stores do. Besides that, why would I assume I wouldn't be able to return something with a receipt within 2 weeks of purchase! They do not care about the customer.

Negative experience: Worst customer experience both at corporate and this store level. Incompetent store staff, but then again they work for GameStop soooo guess you can only expect so much.

Negative experience: Very bad costumer service

Fantastic experience: Staff is very knowledgeable and friendly. Lots of games and collectibles.

Fantastic experience: Good place to buy and sell used games. Consoles as well

Fantastic experience: Awesome experience with staff member Ryan. Super helpful, friendly and knowledgeable.

Fantastic experience: Gotta show love for the local gamestop. Always great service everytime I walk through the doors

Fantastic experience: They are so Awesome!

Positive experience: Got what I needed fast and efficient

Negative experience: Finally to had enought money to buy 2 games and cashier was too busy talking about her schedule and what days she can work without acknowledging that I'm even there while I'm just standing there waiting to pay being completely ignored. Finally rang me up then proceeded to ignore me again while I'm trying to pay So I just left. customer service here is a joke never coming back again. Don't waste your time here if a bondle girl is working the register.

Fantastic experience: Excellent customer service

Fantastic experience: They remember me and what I like to play. The staff is always helpful and they know their inventory. If you are a gamer, GameStop is for you.

Fantastic experience: Super nice store and organized in a very sharp way! Customer service has always been on point in person, I also talked to a sales associate named Brandon about a warranty return over the phone, dude was helpful and insightful and he is killing his job! (Management notice) Brandon is a killer at this job!

Negative experience: Manager did not ask me if I wanted the warranties on the games, but added them to the bill. Only as she handed me the receipt and the transaction was complete did she mention that the warranties were included. Proceeded to return the warranties. Her nice demeanor changed at that point too.

Fantastic experience: Great selection. Staff is amazing and friendly. They are really good with recommending something new that is to your liking. Truly love coming here.

Fantastic experience: With only and gal working to help 6 customers at 1 time. I thought she did great! She even apologized for not spending as much time with her customers

Fantastic experience: A huge shout out to Steve! His customer service was outstanding. Not only did he call me back when he said he would he was super friendly and so helpful. Good customer service is hard to come by. I called other gamestop's and they were not as nice. Thank you Steve for making Christmas a little bit more magical.

Negative experience: All I can say is watch them. Check your receipts. We went in and bought 2 games. Both used. 1 game she gave us was for the wrong console the other they rang up a brand new game and not the used one we handed her. Lesson learned we won't be back.

Positive experience: Buen servicio

Positive experience: Called like 10 times and they didn’t pick up, but the store is good either way

Positive experience: Friendly staff but their stock of merchandise seems kind of limited. If looking for something specific, I would advise calling first.

Fantastic experience: -Clean place. -Well lit. -Very good selection even for older systems. -Courteous, professional staff.

Negative experience: Gamestop now automatically charges the game warranty onto your purchase without notifying you please check your receipts and request a refund if you do not want the warranty.

Fantastic experience: Always a pleasure going to this store. Keep me UTD on new releases and pre-release games. Friendliest staff of the 3 Games tops where I live and Steve is wonderful to talk with. This is store I always go to for my gaming needs.......

Fantastic experience: Pop

Fantastic experience: Everyone is always so helpful they find me whatever I need, and always seem to find me the best deals and the coupons that I need. Love MY GameStop keep up the good work.

Fantastic experience: Love GameStop and all of its employees!

Negative experience: So we went into this location to buy a game that we knew for sure was still available. We waited in a very long line for a while with this game in our hands and when we finally got up to the register the guy tells us that the last one had already been put on hold and also said HE FORGOT TO TAKE THE CASE OFF THE SHELVES. Very disappointing. We were there first before that customer even called. Don’t think I’ll be going back there again.

Negative experience: Staff refused to sell me a game i was waiting in line to buy because someone called while i was waiting in line to put it on hold

Fantastic experience: I never have a problem at this location finding deals and getting good trade deals. The employees have been extremely helpful in regards to Christmas shopping for my family, and I truly thank them for that.

Fantastic experience: They are super friendly and have some great deals!

Fantastic experience: Always great customer service.

Fantastic experience: Mitchell was freaking awesome! He was kind, knowledgeable and made my visit great! Thank you! Please hire more people like him!

Fantastic experience: po

Fantastic experience: Amazing staff, great product stock and selection. The staff has great knowledge of all the products and current Gamestop offers and promotions. Willing to listen to any customer who comes in regardless the subject. Games are always being restocked and new games are always being added. Highly recommend this location!

Fantastic experience: A rare blend these days of phenomenal selection WITH a phenomenal staff, Jennifer and co will take care of you to find the best products AT the best price. I came back to them because of that fantastic customer service experience and the eagerness to see the right thing done.

Positive experience: Love it

Fantastic experience: Such good customer service

Fantastic experience: Great customer service and extremely friendly

Negative experience: I did not go there.

Fantastic experience: My husband and i go here for our date nights just to look around and enjoy gaming together now we brimg ourr son who loves it too, the staff is incredibly they dont push us to buy if were not interested they are friendly and knowledgeable

Fantastic experience: This store is amazing especially Stephen and James who helped my family and I tonight. We walked in their looking to buy a new game console, but had no clue which console would be a good fit for us. Stephen asked us some questions and immediately recommend the Nintendo Switch. They went on to explain why that console would be good for us, recommended games, accessories, and then let us browse without being an over the top "sales person." We picked up quite a few things, my kids love the Switch, and we will be going back there for our future needs.

Fantastic experience: Good games

Positive experience: Cool

Fantastic experience: Very helpful...great service

Fantastic experience: Mitch was very helpful. We really appreciate you taking the time to help us out with the gift card issue we were having.

Fantastic experience: They know their stuff, staff is friendly and helpful.

Fantastic experience: The guys that work there have some great customer service. They arealways so helpful in explaining thier products. I always get sent to pick up some game or thingy and they point me to the right direction and always let the customers know of any specials going on the moment you walk in.

Fantastic experience: Very helpful and knowledgeable employees working at this location. Had a great experience shopping here.

Fantastic experience: Good service and employees were fun to talk with.

Fantastic experience: IDK what the negative reviewers are talking about. We have 3 consoles in our house so I go in to the store here and there (especially now that our 2 younger boys have started gaming) Every time I have ever been the staff has been nothing but helpful and inviting. They always go out of their way to help find the best possible deals, used discs in the best condition, controllers with built in adapters when they could so easily just let me buy whatever I grabbed off the shelves and be on my way. They have tracked down equipment I needed to return under warranty that their store didn't have in stock and put holds at other stores. All the employees are like this. Maybe they have new management since some of the reviews were written?? But the 2 years we have lived here and shopped there all our experiences have been awesome!! Thanks go out to Scott especially!!

Fantastic experience: Great

Fantastic experience: Awesome, caters to my sons need!!

Negative experience: Didnt acknowledge me was yo busy to help me find the game I wanted when I ask he just said we are all sold out and the people who he w as s helping where getting the last one very dissatisfied was able to buy the game on the xbox it self wont return

Fantastic experience: They were very helpful with returning my Xbox one X! Kind and respectful and were social as well, appreciate this kind of customer service, thanks!

Positive experience: Great staff

Negative experience: Sold me a Marvel Legends figure missing parts. They tried to hide the fact but I caught them. Garbage staff and management. Take away that prestige title.

Fantastic experience: Chris #510606, was great...no pressure and help me close my birthday week with a sweet upgrade.

Fantastic experience: Always had what I needed. Good and well informed staff.

Fantastic experience: Always busy, but they always have good deals and will work with you

Fantastic experience: Always a good spot to spend your money on great games also people that are really helpful don't ever feel like you're bugging them with your questions

Fantastic experience: Everyone is willing to help. Even if you know nothing about games.

Negative experience: I was tricked into purchasing a system from this store. I was told that if I to bring in a Gaming Console to trade in I would only pay 80 dollars for the better version of the one I had. They didn't bother to make sure if I was clear on everything during the transaction. And when Gamestop Slogan says "Gamestop power to the players" that is absolutely 1000% NOT TRUE!

Fantastic experience: The service here is great.

Positive experience: Great staff but usually doesn't have a lot in stock.

Fantastic experience: People there are cool and helpful

Fantastic experience: This team is the best. They are extremely helpful & knowledgeable.

Negative experience: They allowed a customer to sell my games that were stolen for full price because they were friends with the management team. Then told me they could do nothimg to help me. I will never re visit this location

Fantastic experience: Friendly staff, always have what you're looking for

Negative experience: Worst GameStop I've been to. Workers don't know what they are talking about. Told me a power cord for ment for the 360 would blow up my Xbox to try and get me to spend more money. Then tried to screw me over with a black Friday rebate jipping me $30. Never go here

Fantastic experience: This is a really good place and the workers can really help you.

Fantastic experience: I have been into this location multiple times and the staff has always been helpful. During Christmas and after they were always plesent and very informative. Today I called and spoke with Nate, i had a question about a particular game and he was answered all my questions and walked me through the process. This is something he isn't paid to do but he took time to help me anyways and for that I am greatful. Thank You Gamestop staff on Temecula Pkwy for going above and beyond! You guys are awesome!

Negative experience: I went there to grab fable 2 and fable 3 they gave me two fable 3s

Fantastic experience: I drive all the way across town just to go to this gamestop great customer service

Negative experience: I've been coming here for years....what started off good has now been to many mistakes in a row....for the last 3 times I've gone in there they have been under staffed and on a TUESDAY WHEN NEW GAMES COME OUT at 3 in the afternoon when schools out there's a line out the door and one employee....but what recently happen was I pre ordered a game and they called me to say that they are having a release monday night.....so I show up thinking my game is there but they go to the back and come out empty handed....the clerk Nikki then tells me that there was a order mistake and nobody got the Xbox one bundle...and they won't be in until Friday....I thought it was weird that A=why didn't you call me to say it wasn't there when clearly you called me 4 hours earlier to say it was...and no B= why did you have to go to the back to figure that out would you have know prior....so I left with a full refund and decided to call the other gamestop...and to my surprised they ended up getting there bundles in So she Lied to me....Probably sold mine to someone else and tried to make a BS story up

Fantastic experience: Keeewl

Fantastic experience: This is my shop since I moved to Temecula. The staff is always friendly and really knowledgeable about games because they actually play them.

Negative experience: Their staff is really uptight, and they act as if you're a new customer everytime you come back. Very unfriendly.