GameStop

Fantastic experience: Staff was really nice and they answered all my questions. Still a hunt for a couple old school 360 games but at least they were really nice and non judgemental. Can't say the same for other stores. Thank you guys for being good gamers.

Negative experience: Made me buy a $100 credit with a PS5 when I was recovering from a surgery. This place is a SCAM seek Amazon or online games instead of going here. Shame shame shame!!!

Negative experience: no one answers the phone

Fantastic experience: Friendly staff. Was in and out quickly

Fantastic experience: Always a positive experience when going into GameStop. In a world where everything is going digital, I still value being able to hold a physical copy of a game, and GameStop is the king of that. Their pre-owned selection is always reliable, and I love the peace of mind that comes with their protection plans—it's saved my controllers more than once! I also did an online order for 'Pick Up In-Store' and it was ready in under an hour. Friendly service and a quick checkout every time. 5 stars for keeping physical media alive!

Fantastic experience: Thanks to denis to be so helpful today. I’m glad finding professional people in store. I’ll be back for sure

Fantastic experience: Very nice employees, Austin was awesome he assisted me a few months ago. This time I traded in an older Xbox with Jaleigh last night and she was super friendly! There was a man too I didn’t get his name but he was also nice. This store is always great. I do wish GameStop wouldn’t push the Pro Plan/Credit Card so much because the employees do a great job at selling it, It’s just not useful for me, and the employees shouldn’t be dinged for that! (Not sure if they are tbh I just assume) great store!

Negative experience: Guy helping me out did not inform me that there was a no refund policy on clearance items before purchase and blamed the computer for his mistake. This is important information for around the holidays so I am very displeased with this service. I have also had employees from this location forget to put games into cases so I will not be returning here for overall poor customer service

Fantastic experience: Jaleigh did an amazing job helping me swap out my series s! Every interaction at this location has been great. Thank you Jaleigh for continuing the good impression that Alex made on my family

Fantastic experience: Alexander is amazing!! Answered all my questions and looked for tons of games for me with zero hesitation! Definitely amazing customer service! :)

Fantastic experience: Great place. The management and employees were nice, professional and helpful and friendly. This is my go-to game stop.

Fantastic experience: Had an awesome experience here thanks to Alex. He was phenomenal, went above and beyond to help me find exactly what I needed and is super knowledgeable . Highly recommend this store!

Fantastic experience: The employees are awesome!... It's my favorite GameStop.

Negative experience: There’s a reason why second hand gaming stores are stomping over game stop’s pathetic excuse for customer service lol literally same guy who’s miserable EVERY single time my husband goes in, just quit if you hate helping people out so much

Fantastic experience: I consider myself a simple shopper, I look up what I want I do my research I go to the store and buy and I'm off. But I love walking into a store like this the GameStop in Murrieta and enjoy talking to the workers there and having a great time while I shop, they are very helpful and really appreciate their clients. I will definitely be back.

Negative experience: This company has closed thid location that out of business empty no longer there

Fantastic experience: All I have to say is Alexander needs to be promoted, he did not have to help me as much as he did going out of his way ! And 2 minutes b4 closing. He us a life saver and just positive vibes all around 5 stars just because of him

Negative experience: I come to this GameStop often and it’s always a great experience except for when I went on 11/13. I bought a headset that had an obvious price tag of 50$ and it rung up 60$. I questioned the employee and she just stared at me as if to say “take it or leave it” and I’m not a confrontational person so I just left feeling cheated out of my money. I don’t see myself going back any time soon.

Negative experience: Took my grandson's Xbox in because it was broken they advertise they pay for working or non-working consoles went way out of my way then they informed me it has to turn on before they could give me any money for it well it's broken that's why I brought it there so I could not complete my transaction absolutely ridiculous

Fantastic experience: Very knowledgeable staff really cool guys an they have alot of good used games to select from also

Positive experience: Helpful staff. Small quiet store. Heard rumors won't be around for too much longer.....

Negative experience: Crowded. Wouldn't answer phone. Got there and game was out of stock.

Fantastic experience: It’s goated

Negative experience: The people that work here are obnoxiously rude, and the selection sucks. Go to Best Buy or buy on Amazon. Much less of a headache.

Positive experience: From my last review, the corporation has greatly changed for the better. Always super knowledgeable and friendly staff. The corporation setup is out of date for the times, but the people make up for it. Honestly, I feel bad for the employees because they are some of the nicest people you'll ever meet and this corporation doesn't incentivize them very well. They deserve better. They have updated their app and offer a ton of new options and merch. Preorders are still terrible if you want it shipped home day of release, but that's easy to fix - walk in the store.

Fantastic experience: Everytime I go there I get help from a female employee and I appreciate it it very much, because it's a quick and easy in and out and they always point me to exactly what I went there for.

Fantastic experience: Quick and easy service

Fantastic experience: I got lucky and scored a PS5 on Thanksgiving day! Haven't been to a GameStop in a while, but the sales they had were pretty good, and the associates were super friendly!

Fantastic experience: Cool staff.

Fantastic experience: Full disclosure: I'm typically a Game Stop hater. This is the single best Game Stop I've ever visited. The folks at this store really knock it out of the park with their knowledgebase, courtesy, and helpfulness. These guys don't get all annoying and pushy like employees at a lot of other stores. Whenever a crowd happens into this store I always see the employees moving the line as efficiently as possible. This location tends to have a good stock of various new and used games. I've been able to grab a few rare games here from time to time. Because of these dudes I was able to snag a copy of the much sought after special edition for Metroid Dread - something I've been waiting for almost 2 decades. I'm truly thankful.

Negative experience: Do you self a favor & never go to this store. Vary bad customer service. They require a masks to enter on top of their bad interaction.

Fantastic experience: Quick

Fantastic experience: Love the preorders. The guys in here are always so helpful.

Fantastic experience: I want to applaud the staff at this game stop. The cashier had an opportunity to take advantage of my forgetfulness and sell me a game I could get for free, instead he reminded me that I can get it for free. That is integrity and I have the highest respect for it. That’s why I then bought all the resident evil games here . Hell yeah

Fantastic experience: Best staff you can find here! Derek is really great at helping out customers with how to use GameStop offers and discounts and even goes out of his way to help us navigate and understand pre-orders and GameStop accounts. He’s knowledgeable about upcoming games and exclusive merchandise, and he’s overwhelmingly helpful with any question you can throw at him! 10/10 store and staff.

Positive experience: They didt scannmy codes

Fantastic experience: Great customer service alway friendly

Negative experience: Release more consoles

Fantastic experience: VERY friendly service.

Positive experience: Staff was very helpful and patient. Seemed extremely knowledgeable as well.

Fantastic experience: Thank you for great service.

Negative experience: If you call and nobody picks up withing a few rings it forces you to hangup and call back later.

Fantastic experience: cool GameStop. I wanted to preorder Pokémon cards so I first called my local shop but they said they weren’t taking any preorders on the item.. then I called this one and he checked the computer and had to “refine the search” and he found the item for preorders no problems. Makes me think my local shop didn’t try very hard to find the item. Glad the guys at Murrieta location took the extra step! Thanks guys! I will be back for more preorders ;)

Negative experience: 20mn at the door and the staff saw me waiting and didn't open the door!!!

Negative experience: I called prior to driving into store to make sure they had the selection I was looking for, and after asking a SECOND TIME that they were IN store I drive over for them only to tell me they don’t have any at all In the store and when stating I had just called and was told they did the girl just ignored me, which was quite annoying. Horrible staff, no apology, and I suggest they know what they have in store even if it takes a second to look when I’m calling so I don’t waste gas on going in for nothing. Not even worth the one star.

Fantastic experience: Went in for some Robux cards. Received fast and friendly sevice even my kid noticed this gamestop customer service is better then the one we usually go to.

Fantastic experience: Had a brand new pair of defective headphones they exchanged and perfectly

Negative experience: They didn't have the headsets there and we had to order them

Fantastic experience: I didn't even go here and google asked me to review it. I don't even remember the last time I stepped into a gamestop because honestly all games can be bought digitally. Better implement some kind of digital gamestop game buying system soon. Oh yeah I go here to window shop.

Negative experience: Terrible customer service

Negative experience: Going there wate time. Thy will make u wait out side like a dog and u gotta call them and ask what item u need all thy do thy yell on you.

Fantastic experience: Been searching for a black series figure for ever - talked to the manager and he had one and saved it for me ... made my 15 year old super happy great customer service every time I go there

Fantastic experience: Friendly, knowledgeable staff

Negative experience: They don’t even open on time such a horrible experience

Fantastic experience: Good customer service that day

Fantastic experience: Great place 2 get your game and friendly service

Fantastic experience: Amazing service

Negative experience: GameStop is a scam

Fantastic experience: Good location, friendly staff

Positive experience: Love coming here to get some games for all my consoles

Negative experience: Service was ok.. but my grievance with this place is that they changed the info on MY account without my permission! My son uses the account with my permission cuz i stay in a Las Vegas and he was staying in Murrieta w/ his mother for that school yr.(last yr 2018-2019) & his Aunts bf thought it was ok to change the info w/o my or my sons permission! What happened to checking I.D. and letting me know?! & when I asked the clerk that was there when purchasing a gamers headset for son as a gift for my son for graduation of elementary school.. She had no answers!!! I'm very unhappy!

Positive experience: Game stop is a very fun place to go to and look at all the cool video games they have. The people who work at this store are so very lucky because they get to talk about video games all day long and get paid for it. I want to get paid to to play games.

Fantastic experience: Lots of games.

Positive experience: Good games

Fantastic experience: Good place

Negative experience: Guy at counter wasnt very helpful

Fantastic experience: The guys that worked here are very helpful and they make sure that you feel welcomed and comfortable while you shop on thier selections of games.

Fantastic experience: Ps 4 games

Positive experience: Came in here last week with a gift card ready to purchase something, they have a good selection of games as I browsed around the store something caught my eye it was super smash Bros ultimate! I went to the cash register to ask for the game and the guy at the counter told me they were sold out I was shocked and a little bit disappointed thankfully I believe the manager was there and also could not believe that they were sold out and went in the back to check if they got a shipment in and to my surprise they did! So I bought my game and was on my Merry way, thank you Mr. Manager you made my day.

Positive experience: Always has what I'm looking for, new or used! Knowledgeable staff.

Fantastic experience: The staff were very helpful and friendly. Definitely the best experience I've had at a Gamestop.

Positive experience: Great Service Thanks for your help getting the things l needed for my Grandson

Negative experience: Have always had problems with this store. I've been given back the wrong disc when cancelling a trade in, and they have sold me expired DLC. But this last one takes the cake. Wasted my time coming in to trade in and the clerks wouldn't honor the trade offer going on this month. They wouldn't even attempt to find a solution, the guy just said, "are you sure you don't want to buy the best game of the year for $X." Talked to customer service, who said the deal should have been honored. Worst experience at a gamestop ever.

Fantastic experience: I went in to check out getting a PS4 and Fallout 76 I. Friday 12/14. It was of course busy considering the time of year and a Friday. The DM (I unfortunately forgot his name) was there and helping me. I had not touched a console game since World of Warcraft vanilla came out many years ago so I had questions. In the past in other stores the staff has a demeanor that had left me feeling like I'm not worth their time. This was Deffinately not the case here. He was totally friendly, articulate and knowledgeable and patient. I decided on a refurbished PS4 1TB and Fallout 76 SE. Kevin rang me out and reminded me to get The warranty on the console and the game. Kevin also explained that I needed PS online (yes, I would have forgotten it) and I went with the cheaper 1 year option. The console had a CE error issue and I followed all the steps to fix it to no avail. I went back Saturday to do an exchange. Kaldur took care of me without any problems. I didn't get that "What did you do to it?" vibe or anything like that from him. When I asked about just getting a new not refurbished one he advised to do the exchange as even a new one may have that issue. I went with exchanging like for like. Got it home and hooked it up. I spent 6 hrs gaming with my sister Sunday. This was the best experiences I have had at any of the GameStop stores or any store that sells consoles. The DM, Kevin and Kaldur are great employees. The atmosphere is welcoming and up beat and I am looking forward to picking up my Kingdom Hearts III Deluxe in January!!

Fantastic experience: Ruben is a Excellent manger! I will continue to spend my money at the Murreita GameStop.

Fantastic experience: Yummy

Negative experience: The African American man with dread locks was very rude. I didn’t get his name, but won’t be returning to this location because of his unprofessional behavior!!

Positive experience: Long wait to get $2 back for a game but the staff is extremely knowledgeable and went above and beyond to answer my many questions.

Positive experience: One of the guys there wouldn't spell my email right for my membership and had me pay full price

Positive experience: Good selection but customer service is slow during peak times.

Fantastic experience: Kal was very helpful and funny my kiddos where super happy with there services

Fantastic experience: My last experience here was great. Michael was very helpful. Trade in value was not very good. But it's quicker than trying to sell the games on your own.

Fantastic experience: Amazing

Positive experience: Super

Positive experience: Always busy but great staff

Fantastic experience: Good selection

Negative experience: Sucked ass

Positive experience: good costumer serves but they don't give you that much money on trade-ins and some used games i bout gta5 used for a friend of mine for 20$ and after 2 days it broke

Fantastic experience: Love the employees here.

Negative experience: zero courtesy.

Negative experience: They raised the price on sk8 3 for Xbox 1 to 25 dollars and it was at 4 to 5 dollars good job gamestop *face palms*

Positive experience: The turn in value isnt great

Fantastic experience: the only gamestop i go to when its time to get a new game. Everyone employee that works their are awesome, helpful, and what i love is they remember you.. A+ team, A+ store

Fantastic experience: Very helpful staff!

Fantastic experience: The service is awsome the best service ever

Fantastic experience: GameStop is super awesome

Fantastic experience: abe is yes

Fantastic experience: Customer service is excellent! Fast, friendly, and knowledgeable! I only purchase from this store for my gaming needs!

Fantastic experience: Customer service is excellent. Derek and Abraham exceeded my expectations helping with our purchase. Thank you again!!

Fantastic experience: Employees are very helpful and knowledgable.