GameStop

Fantastic experience: Best place very nice

Fantastic experience: Can't stop, won't stop...

Fantastic experience: Great place to exchange or get new games, employees are helpful

Fantastic experience: Customer service great

Fantastic experience: Good selection of games and collectibles.

Negative experience: Refused to return a game even though I pulled the receipt up on the computer had to call corporate standing inside the store so they can email me a copy what a joke of a company this this why your going under.

Fantastic experience: Never had issues here at game stop

Fantastic experience: We are obsessed with Mario...great place to find merch.

Positive experience: Clean store, but not a lot of used game selection. Not sure if it's worth having a premium account

Positive experience: Good spot and selection great!

Fantastic experience:

Negative experience: I preordered Modern warfare 2 I get to to the store to pick up the game and I noticed that they were giving out modern warfare 2 hats. I asked if I can get one and they said no. It was just a hat no big deal but I noticed that they were only giving them out to white people and not black or Mexican people which was a bit weird

Fantastic experience: Friendly staff and cool selections!

Positive experience: great place, a lot of games and accessories.

Fantastic experience: Jennifer was extremely nice and helpful! Made it pleasant! Good selection of games and deals !

Negative experience: Rip off

Negative experience: Worst customer service I’ve had at a GameStop location. Tried trading in my old Xbox one s in order to earn some money before buying the new Xbox, at their location as well. Before I went in, I called to ask how much my Xbox was worth and they said $154 ( it also stated $154 online but I wanted to make sure with their location that it was the right amount). I went in in the evening and they refused my service because I went in at 7:50something and they closed their store at 9. Their excuse was that they “don’t do trade ins after 8pm (an hour before closing).” Went in the next day to try and do it and they were only offering me $88 for the Xbox, while online it still said $154. Talked to the employee , and he couldn’t even give me a customer service phone number to call for help. His response was “I can’t do anything about it,” while the manager was in the back not even coming out to try and resolve this issue. I ended up going to the Mission Marketplace GameStop location in Oceanside and they easily added the difference on to the screen in order to make up for the $154 worth, instead of $88.

Fantastic experience: It just very simple and good

Fantastic experience: Exelente lugar

Negative experience: Absolutely terrible customer service. Called to ask if i place online order, can they hold and let my mother pick up in store, they said yes, went to place the order and saw shipping only as delivery option, called agian and they confirmed that they could pull and hold the order for in store pickup, when my mother arrived, they changed story and said they cant release the order. On top of all that, i got billed for 2 items, but only ordered 1. How do we fix this? Team members need more training, and to not lie to their paying customers, they themselves, need to understand that they cannot make things up on the fly. Lucky for them, Google forces me to put 1 star on this review, me knowing full well, they deserve 0 stars...

Fantastic experience: Oh my god, the level of professionalism, helpfulness, and AWESOMENESS I received today by a cool dude named Collin. Mr. Collin and I had a long conversation about various Nintendo games (He remembered me when I bought the switch a couple days ago). To sum it up this place is awesome and Collin was SUPER DOPE AND HELPFUL!

Fantastic experience: It's a small store but the friendly, attentive, and very patient service from Jennifer, Ben (or Brian?) earned my 5 stars. Excellent help to choose games with good recommendations based on prior games played. Found a few good deals like AC Valhalla and a couple new games picked by my daughter for just $15- $20.

Negative experience: I asked to purchase a new copy of a game, the employee behind the desk informed me they only had used copies. I figured it was just bad luck so I went ahead and bought the used copy. Drove back home; the disk doesn't work. Drive all the way back, ask the same employee again if they have new copies and she reluctantly pulls one out from under the desk. It seems unlikely that they got a new shipment in the 30 minutes I was gone. On another occasion I was told a product was out of stock but they would place it on hold for me when it arrived later in the week. They never placed any sort of hold. These are just two examples; my experience with the retail associates at this location has been consistently negative. If you need to go to a GameStop, it may save you time in the long run to go to a different location/vendor.

Positive experience: A lot of games. And best deals .

Negative experience: My wife went in and got a Pokemon game for my daughter as a digital code. To make a long story short she didn't get the right Pokemon game as there are a lot out. So when I tried to exchange it for the desired game I went to two different stores called their support line three different times and still nothing has been done in these hard times I can't afford to buy this bullet of $60 for a game my daughter already has why can't they just make this right

Fantastic experience: Always patient and helpful staff... go gamestop!!

Fantastic experience: Pretty good deals and rewards

Fantastic experience: Cool

Fantastic experience: good place. they have a great selection of games and i found exaktlly what i was looking for. plus i found a baby yoda wallet at last!

Fantastic experience: Probably the most comprehensive customer service possible. These guys know there stuff.

Positive experience: Very efficient and knowledgeable group.

Negative experience: Customer service was very little to none. Cashier just pointed and leaned on the register while ringing us up. No lie!!! Please review store video. Sad that some locations with great service closed while others stay open

Fantastic experience: Cool knowledgeable staff. Great selection and excellent product on the shelf.

Fantastic experience: I liked it. they're really nice there and they wore their masks. they made sure everyone had their masks on too. they helped me find everything I needed.

Positive experience: Not much was in stock at this location but the staff were friendly and there was an ok selection.

Fantastic experience: Super helpful staff.

Positive experience: Girl in their helped me out with finding what I needed and she gave me a discount.

Fantastic experience: Gamestop is a great gaming, and gaming accessories store that could accommodate all of your video gaming needs and desires. With brand new as well as used equipment- Gamestop I'd say it's the gamers headquarters for the modern Nerd.

Negative experience: Horrible customer service. Lady had the worst attitude. Won’t be going here again. As well as everyone else shouldn’t be going here again.

Fantastic experience: The place was very clean and the people there were very helpful and polite

Fantastic experience: My son love this place

Negative experience: I happened to call the store. And they explained that they would bring the came to the door if I bought it online. So I did just that. Waiting in the rain for an hour. And there system says them don't see it. Clearly on my bank statement it shows they took my money. I got a confirmation email with number. And there system still doesn't show. I am sitting here in the rain. Possibility of getting sick among what is going on in the world. For a 16 dollar Nintendo switch game. In the rain mind you. You gladly are quick to take my money. Not happy.

Fantastic experience: My son wanted Luigi’s Mansion for his Switch, so with school cancelled I thought it wouldn’t be a bad investment. Lindsey greeted me as I walked in and immediately began looking on the sales floor/wall for my item. Sold out was the verdict; however, a used copy was available for five bucks less! A very helpful team.

Fantastic experience: It's like a dream come true!! Very nice store

Positive experience: Small selection of games except for ps4 and xbox. Got a ds game for a good price but the workers couldn't provide recommendations. Had an odd smell in the store.

Fantastic experience: Girl that helped me always has really good knowledge of what's going on in the game world

Fantastic experience: I am so about video games every type from top to bottom and all around but thanks to all because gaming is truly wonderful for everyone to enjoy

Fantastic experience: That was always great prices awesome customer service. Huge selection.

Fantastic experience: They have nice associates here... love coming here

Fantastic experience: Alexis is INCREDIBLE and so helpful. Couldn’t ask for better service here. Sales were amazing and Alexis made sure we got the best deal possible!

Fantastic experience: Great service. Used GS credit for PlayStation $$ for destiny 2 content

Fantastic experience: Very helfull on finding particular items

Fantastic experience: Employees r friendly and helpful

Negative experience: This maybe the worst GameStop in the history of GameStops. People here know nothing, the only girl that ever worked there must have been fired cause she SUCKED and was horrible at her job. The people that work there have no idea what they are doing, or what there selling. Horrible horrible horrible. Avoid at all costs!!!

Fantastic experience: Best place for gamers

Fantastic experience: quick turn around with trading in a console and the staff was helpful

Negative experience: Had some questions about a used game. Great employee helping me said they didn't have it, but checked other stores online, and even called another nearby store to reserve the used copy they had for me. Awesome guy, with an awesome beard. Some other moody employee lurking around behind him reared his head, shook out his greasy ponytail, and aggresively suggested l go buy the game at Walmart instead. So I did. 10/10 advice. Got what I wanted and it was cheaper. The one terrible employee means I'll never go back.

Fantastic experience: Prescott always helps me find what I need and makes everything easy.

Positive experience: This was my daily coffee hang out and read place. The staff is hella friendly.

Fantastic experience: on 04/16/2019 , Tuesday @ 4:41P.M. I was grieving it was my uncles birthday ! and has past for 20 years I was very bummed out , And so amazing I got a call , like it was a friend . high roman this is hunter Prescott just a courtesy call that you can pick up your pre-order on April 22 just be sure to be here before 8:30 p.m. or you can come in at anytime the next day , I was frozen to death from happiness in complete shock . I feel I have been waiting for this for three months already I am dying to see my collection , I do have to give a shot out to Michael he sold me MLB 2019 which is a wonderful Game loads of entertainment and fun ! now my best review is saved for last the store owner I believe when I payed for Sekiro it was sort of a big deal I had to be I.D. and answer some small questions which actually was interesting when the owner was happy I pre-ordered it , he told me I picked up the last copy and I get a letter opener with it too ! he was smiling and very cheerful and motivating . especially with mortal Kombat 11 it was the same deal last copy , so thats was so funny . just luck ! I really like the shirts they sell , I get a lot of comments and send them here . and keychains with adapters and keychains with Rugrats widgets on it and a Broly XXL size pin from dragon ball z and as for Tekken, Marvel vs dc comics , dragon ball z collectors items are fantastic! AND GREAT GAMES ALONG WITH MADDEN 2017 BUT I AM LOOKING TO UPRGADE FOR THE NEW VERSION NEXT YEAR AND WAITING FOR MLS AND GETTING NBA 2020 OR SOMETHING GOOD ON THAT ! I really do look forward to seeing Michael , Hunter , and Derek they are excellent staff members and hard workers . I am really bad with names to remember all the employees but they are very respectful and solid in their gaming division I am thinking about division 2 but I am really amazed how awesome destiny 2 is and never regret buying that edition it was 2016 in fall and I love my system I am looking to trade in my Xbox one original for the new one coming out at the end of may 6 more weeks ! CRAZY ! I cant wait to see what happens . Thanks Hunter Prescott for the call and update . I really appreciate it Prestige Gamestop store .

Negative experience: I wanted to buy a deluxe edition of a game that wasn't being sold anywhere but at this specific Gamestop, so I called ahead to reserve and they said they'll hold it for a day. I visit around the afternoon with a friend to pick up the game, only to be told that it was out of stock. I literally wasted 50 minutes of my life driving to this place from the desert, only to find that the game I reserved had been given to someone else. So despite my disappointment I decided to just get the regular edition....I mean, Im not the type to stay angry about things, plus I know that computers don't reflect something is in stock or not on time, (except wait, I forgot, I CALLED the place and they said they would have it for me, and they didn't!!!)....... all the while, the employee that was helping me that day somehow had the audacity to tell me in a sarcastic manner that it was MY fault for not pre-ordering, or that I should ALWAYS pre-order games (tip: if you preorder games, there's a high chance the price will be lowered some time later for a sale, or they'll have an extra edition in the future, with all its dlcs and extras at half the cost. I don't recommend preordering, I already learned my lesson the first time. You all decide what you want to do with your life.)Then, after we made the transaction, he starts reading off a list of games that I could pre-order in a super-demanding attitude, like "you better pre-order now or else," and it honestly took me aback. Did someone not make your coffee right today, or are you just a natural asshat? Also, are we forgetting the fact that YOU were the one who told me via phone that my copy was reserved, only to give it away? I should NOT be blamed for your mistake & SURELY not in such a rude manner. You could have just told me politely that I could try pre-ordering, but no, you insulted me and made me feel like an idiot, when you were the one with the problem! This is my first and last time visiting this Gamestop. There are better gamestops out there who treat their customers better, unlike this one.

Positive experience: Very nice ,clean, good customer service...

Negative experience: Manager don't accept returns as other's stores does

Positive experience: Ok

Fantastic experience: Great deal on a new console!

Fantastic experience: Great

Fantastic experience: Staff is helpful and attentive. Has a unique vibe to it.

Fantastic experience: Prestige Master

Fantastic experience: Super nice staff. Been here 3 times. Each time Derek (man in charge?) crushed it. He was juggling phone calls, game advice and 9 year olds trying to buy Mature rated games.

Positive experience: Good place to get games and associated game parts

Fantastic experience: The clerk was a wonderful help!

Fantastic experience: Great variety

Positive experience: had a game on the shelf that they didn't have in stock, less than stellar customer service

Positive experience: Good size. However, I gave it 4 stars because they don't have PS Vita games and the difference between used and new is minute.

Fantastic experience: Come on its game stop what else can I say ..

Fantastic experience: Never a bad gamestop

Fantastic experience: Frenli Exelet place to go

Negative experience: Was a regular customer. My husband and I always go to this game stop and are very friendly but today the manager, Derrick, was rude to us. We wanted to return a game we purchased 2 days ago but was unhappy with the price they were offering. We paid $60+ for th game and they said we would get $19 for it. My husband was very unhappy and expressed calmly how unfair that was to an employee who agreed. The manager then comes out aggressively and yells at us about how we should know it’s unfair. We were shocked and offended at how rude he was talking to us. My husband got very upset and yelled back at him. Derrick could have expressed in a calmer manner how the policy works.

Fantastic experience: The employees here are helpful, professional and very personable. I always enjoy myself here! Have never had any problems and they usually have the game I want in stock, if they don't there's almost always a store nearby that does, the furthest I've had to go was San Marco's.

Fantastic experience: Video games r good

Fantastic experience: The employees are the best!!

Negative experience: This store is extremely unprofessional and I wouldn't send your kids there to spend money. They will most likely be turned away and questioned about childcare.

Positive experience: Its pretty good. The deals are nice but the employees are either extremely nice or extremely not. One guy was super chill and helped us out on a problem with our pro membership.

Fantastic experience: Good customer service. Alot of selection on games and software. Favorite game stop to go to.

Fantastic experience: Awesome customer service

Fantastic experience: Great employees, help with everything I needed.

Fantastic experience: Good store, Great employees, selection is ok.

Negative experience: This is a busy game stop, average wait time is 20 min. I went here to get a used PS4 controller, was only a $3 difference from brand new, I asked them if they had any, and they didn't tell me the price they just rang me up. Whatever, I guess, I just won't be coming back.

Negative experience: Prepared to be robbed at gun point. You are better off selling your games on letgo or cl.

Fantastic experience: There's an associate there (can't remember his name but he's an older gentleman) who really knows his games. He's super helpful in helping you pick a game that's best for you & whoever you're playing with!

Positive experience: Kids like video games. I like peace and quiet. GameStop brings these two things together and used games and accessories keeps me from going broke.

Negative experience: I traded in a bunch of games and was happy with what they bought them for. I used that money to buy a new wii-u. I bought new because I am skeptical of pre-owned, Mychal who worked there even further convinced me to not buy pre-owned too. They only had the wii-u bundle with mariocart. Mychal told me that I could just trade the Mario cart game back in and it would be similar to just buying the wii-u without a bundle. Ended up doing that and now I come to learn that the game is pre-installed. Called today and they won't let me return or exchange it. In the end I feel like I was educated poorly on what console I was getting and was pushed to buy the product. Not too thrilled about that. So far every GameStop experience that I've had has been below average. Would really recommend going to bestbuy or target instead of GameStop for games and consoles.

Positive experience: Nice gamestop super busy but great used game selection

Negative experience: Had to wait a while in line whilst two employees seemingly sat on their fingers in the break room. When finally served, the employee felt the need to lay his opinion on me, "Oh, Zelda Majora's Mask for 3DS? I've never played a Zelda game in my life but i've heard this is awful". A) You have no place to comment on a game series you've never played. B) There isn't a bad review online, how have you been employed when you clearly know nothing about the industry.

Fantastic experience: great place loved it

Negative experience: If I could give it a zero, I would. My son wanted to trade in a bunch of games and get c.o.d. ghost. Having dealt with Game Stops in three different states and having bad experiences, I told him to call ahead to see what they would give him for all of his stuff. He was close to his goal for the other game with all the games he was trading in, but then he found his 3DS and a game and called them back. He was told that in "good condition" it would be worth $50 and the game for it was worth another $10, that's all he needed (especially with their "additional 30%" deal) so we headed on over there (without all the other games, of course). We get there and the guy tells us he'll give us $36. If I could post a picture of this 3DS to show the condition I would gladly do that. The guy tried to tell me he would have to send it in to be "refurbished"...whatever. Then I asked how much they would turn around and sell it for, he said $150. This place is a joke. Bait and Switch at it's finest.