GameStop

Negative experience: Pretty bad experience at this location a few months ago. A Hispanic women with tattoos and black drawn on eyebrows was beyond rude and disrespectful. I happened to be in the shopping center yesterday and noticed the closing signs. They are closing this location down so I figured I'd stop by and see what sales they had. Well sure enough the same women was there. Same disrespectful attitude, while we were browsing the store you could hear her slamming every game case on the counter one by one. At one point we asked her a question in regards to some merch, only to be met with a rude condescending response. I will never understand how they could possibly want an employee with such attitude work for them.

Fantastic experience: I love Gamestop mission marketplace!!!

Positive experience: Old school feel, excellent customer service from true gamers working the register

Negative experience: It's literally impossible to come in here without being insulted by the staff that works here. I come here for a gift card for my family and get blitzed by passive aggressiveness and condescending behavior for no reason. I only wanted to leave with a gift card and without being put in a bad mood just this one time by the staff. They go out of their way to be rude and nasty so get ready.

Fantastic experience: 12/17/24. Manager please read! I spoke with Alora on the phone and she was very helpful with all my questions! When I came in she was kind, patient, and really helpful. Before coming into this location I went to the Vista location and the guy there was very rude and had terrible customer service. Alora is a great employee and she needs a promotion and recognition at the least for how she conducts herself and how she helps customers! Thanks Alora!

Negative experience: Dec 10, 2024 i walked in to the store and was going to order a new game but lady convense me that i would save 5 + dollar if i got it used and would be shipped to the store so i said ok. they got the game made a hassle to give it to me because manager was not around and would be back intell monday and it came in a old beat up black cartridge which at the end when i checked the printed sheet they had charged me 3.99 warranty witch she didnt ask me if i wanted it and whats the point of saving 5 dollars if your gona charge me 3.99 extra. so i didnt like the condition of the game so i just asked for a refund manager was rud and a attitud and didnt want to give me my money back insted she was giving me store credit when i had made the purchase in cash and because her employee wrote down on the receipe Gift card witch was complete Bs So at the end i was obligated to purchase something because they would not refund me and insted give me store credit. oh and this happen on gamestop located at 467 college Blvd ste 7 Oceanside CA 92057 i been to other game stops but i dont recomend this one bad customer service.

Fantastic experience: Michelle was so helpful! Love having a local GameStop like this

Fantastic experience: bEST GaMeStoP EveR !@!@ 111 got da pokemon and gaems my friends

Fantastic experience: The employees are always so sweet to me when I come in, never failing to offer to look in the back for kirby trinkets for me! I always enjoy coming in for the kirby items :))

Fantastic experience: The manager of the store was extremely helpful in getting us what we needed. No other stores in the area could figure out how to ship us an item that was under warranty but was not in stock in store. He managed to help other customers as well while researching our options.

Negative experience: The older lady is rude, this was my go to GameStop but now I just don’t really wanna come here ever again so unwelcoming. Your customers are your business. It’s not that hard to be nice especially when you’re on the clock getting paid for it

Negative experience: absolutely disgusting business practices. some female worker there snuck a warranty on my daughters headset without even telling her what it was!

Negative experience: Not too pleased. I went through a great deal of effort researching where to buy a Steam Deck and the GameStop website mentioned it has it at this location. Drove 20 minutes only to find out they had none. Needs to update their website a little more accurately and more often to let the customers know, at least.

Negative experience: Rude

Fantastic experience: Michelle was simply delightful. I was able to find what I needed, Michelle was so helpful and answered all my questions. This will definitely be my new go to shop. Thank you so much!

Negative experience: Poor service and they think me having a backpack and me being a black man I'm in there to steal something i won't be going in there again. Yet I've been going in this location since it opened and it's only the white people who have issues with my backpack. When I visited the store today two other white customers were walking around inside with backpacks. But oh well it just shows gamestop is a dead company nobody buys games there anymore.

Negative experience: Do not buy here,they don’t honor their return policy. I had to call customer service to return my item even they said I could return at store.they need to read their return policy….

Negative experience: I’ve been coming to this GameStop for maybe five years or so and maybe the first couple years were great. Believe me the service has gotten terrible. I feel like the employees don’t know the return policy with insurance. I have to keep reminding them. I don’t need my receipt. You just see the sticker and they just make it into a bigger deal. This is happened to me multiple times I’d rather drive farther then go to this location because of the lack of knowledge and I recently went there two days ago, the man working told my boyfriend that he couldn’t return his headphones even if he had his receipt and besides that he has such a sassy attitude, and just seems so miserable being there and I went to target and they said that we could do that so maybe retrain some of your employees on the return policies because this seems to be the only location that struggles with that because other game stops can do it perfectly fine

Fantastic experience: Excelente atención

Positive experience: Very nice experience, checking out is a long process, understaffed. Their sell/buyback policy is ridiculously, the lady i front of me was asked for proof of identity, bill proof, and all sorts of information to sell their video games back to Game Stop. This should not be the case and their business practices should change and imo improve else risk failing at customer satisfaction and business model as a whole.

Negative experience: Service without a smile, I purchased multiple games and every time I stop by I am met with the unenthusiastic face of the cashier. Like he has anything better to do than to do his job. Honestly if I had anywhere else I could buy my games I would. But because of the location, I am forced to see the squidwards at the cash register

Fantastic experience: Great service and very patient staff. Clean and well organized

Positive experience: The staff here is always friendly and well informed about the latest games as well as the classucs.

Fantastic experience: I had not stepped foot into a GameStop since they closed down my Del Mar branch. A long time! I went there to find some Switch games, and needed some pointers, and was so glad to meet Holly, who spent time helping me, and recommending games, both for me, and for my niece. She was thoughtful in this, and I was very impressed by her level of customer service. She signed me up for the Power Up Reward service, which legit saved me 25 bucks on my games I bought, as well as got me a free GameStop shirt! Holly was very knowledgeable, and showed no judgement towards my lack of current games, and even found some old classics from my day for me! She laughed at my dumb dad jokes and made me feel welcome. She is a tremendous asset to your team, and I will be back soon for more games! Thanks much!

Positive experience: At least they know a their stuff and didn't lead me on.

Negative experience: This is so far the location with the most rude staff. Don't really greet you and when you ask a question they answer like you're annoying them and don't really offer any guidance or support. 3 out of my past 3 visits here have been negative. Im definitely DONE coming to this location.

Negative experience: Too much $$$ for pre-owned stuff ..!!! They want 3/4's of the new price for the same item ... They fell & bumped their heads !!!!

Negative experience: Thanks for giving me the most beat up Xbox series x console box! Didn't realize it til I was already on my way home since I had to hurry since I use Uber. Plus you kept pushing that worthless insurance on me!

Negative experience: Purchased a number of items from this location. Unfortunately I was given wrong information about compatability for drives for systems. I was given the inconvenience of going to another location to resolve the issue. They can be better with more knowledge on items they are selling and traning along with personal pride.

Positive experience: The guys were very nice and knowledgeable:)

Negative experience: The wispy clerk was quite cold. He flagrantly ignored my friend, and would give us these fierce little glances like level one rattata. But when we tried to get his attention he would brush past us like a southern Belle with her petticoats in a ruffle. Bad form, I say

Negative experience: Not real good on letting the customer know when and how many of whatever they have in stock. Vista Game Stop next to food 4 less bad customer service info.

Fantastic experience: P very helpful and very much accurate

Negative experience: Came to the store like I have in the past usually good service. Today they opened late for whatever reason. I asked the “gentlemen “ A simple question if they had a item in stock, he replied come back when they open cuz he don’t know! Really u are in the store ! Nonsense!

Negative experience: Como dicen entre hispanos nos atacamos me toco un hispano no me respeto una promoción que estaba en línea, me atendió de mala manera y como si me estuviera haciendo un favor

Fantastic experience: Good fast and friendly

Fantastic experience: Love Game stop staff is always so friendly

Fantastic experience: Update: 11/25/21 This is now our permanent home Gamestop location. Today being Thanksgiving. The crew is working hard and being super professional during this Holiday. This store should be the prime example for all other stores. The reason is how knowledgeable every employee is. You know on Thanksgiving it can be a little hectic. This location had a system that works. Organized line. From the point where we waited to the check out experience. As we waited inline. You can hear the cashiers be informative at checkout. Explaining warranties, additional accessories and other suggestions. With absolutely no pressure. Other Gamestop in South County. Will push and push. Not this location. On the contrary they explain everything thoroughly. Today's experience was so amazing. I got everyone's name. From Angie, Mckayla, Zaid, Benjamin and J. They all helped each other if something came up. I love giving credit to teams that deserve it. Yesterday I got my Switch and today I got my Oculus quest 2. I don't mind spending the extra money. When you get the service like this Gamestop delivers. Bestbuy who!? Remember those times you went to a Blockbuster. The clerk would give you suggestions. They knew you by name like the show "Cheers". That's how I felt these passed two days. Thanks Oceanside Gamestop team! And to Angie. Give it the beans!!! continue delivering excellence! I can't tell you. This Game stop went above and beyond the call of duty. They called another store to help me locate something I've been looking for. Just going the little extra for me. It meant so much to me. I worked in retail. I know when I did that for my customers. They appreciated it. Well it comes around. They did it for me. Please who ever is the District leader or Manager to this region. Please PLEASE give kudos to Angelica and her ASL who helped me today, and also George! Spoke to George over the phone several times. Super polite and professional! THANK YOU GEORGE! I had some up and down experiences at different G.S locations. This location as well as San Marcos. You have my loyality!!!! This Gamestop is clean and organized. This is in a nice location. With plenty of parking. Nicely located near food and shopping. This is now my home store! ❤✊

Fantastic experience: Everything went well and Ryan was amazing the whole time :)

Fantastic experience: Great staff and clean store

Fantastic experience: Great store for all your gaming needs, excellent customer service, overall just great people working there. My experience at this gamestop was outstanding

Fantastic experience: Great customer service, and the rest speaks for itself. Nice location too.

Positive experience: Good selection of games but inconsiderate workers.

Negative experience: Brought my grandkids here and had to return & exchange the game 3x but ended up getting my refund after the 4th fail *unreadable disk only happens at GameStop

Fantastic experience: Very helpful !!!

Positive experience: Bummer this place is going to close.

Fantastic experience: Great

Fantastic experience: So I just brought a friend but he looked like he was happy with the transaction...they actually have him money for what he had... usually it's "uh sorry we can't give you more than a penny...on store credit" not today! Thank you Gamestop for upping your game (no pun intended)

Fantastic experience: I pre-ordered my series x and the service was phenomenal.... im switching stores. Love u guys!!

Positive experience: They have a large variety of games; this particular game stop is on camp Pendleton and is for the residents of this area.

Negative experience: I was on the list of being notified as soon as the ps5 was available for preorder. I saw my name on the list and i was 5th to be notified(the clerk showed me). The ps5 was available to preorder today. Didnt recieve a call. I go and drive in to the store and ask if i can preorder the ps5 and they tell me its soldout. I tell them i was on the call list and they said they had to call people ahead of me on the list... Nothing. Not a word. Didnt even call me to tell me it was even sold out already. I will never spend another dime at any gamestop again.

Fantastic experience: This is the most awesome GameStop. Ryan is super cool and was a big help when I came in. No wonder this is a prestige location. Side note: Bring back Alexis.

Fantastic experience: Clean store. Easy to find what you're looking for and the staff are polite, informative, and professional. If you're looking for a good GameStop, this one's for you.

Fantastic experience: What can I say, this store has the best employees, very knowledgable about game genres and just overall excellent customer service. Kudos Gamestop I'm glad your doors are open again!!

Fantastic experience: Great store great staff, they always go out of their way to help me and my kids find games and accessories we need.

Fantastic experience: I always have a great experience with the knowledgeable staff and they have helped me save a lot of money. I always shop here.

Fantastic experience: Great store, great people, very friendly and helpful.

Negative experience: I went to this Gamestop to trade in my Xbox one and upgrade to a Xbox one X. First I would like to say the staff was very helpful and nice. No problems with staff. When it came down to it, I decided to get a used Xbox one X, save $170 dollars. A mistake on my end. I got home and hooked it up. Everything was good for the first 24 hours. After that, I kept getting error, after error, after error. I called Microsoft help, they told me the errors are NOT fixable and the console needs to be sent in for repair. Today I found out, that Gamestop sells both Preowned Certified and Refurbished certified. I did not know at the time there was a difference. I ended up going to another GameStop. The one I normally would go too. They switched it out no problems with a Preowned. The guy working said, "I Always get the Preowned, not refurbished, you never know what problems it had and if they really fixed the issue". In conclusion they sold me a broken Xbox one X. Probably not their faults, but they should really check their products more closely.

Fantastic experience: AMAZING! I’m one of those parents who is not excited to see my kids gaming. But I finally relented and let my kids check out the Nintendo Switch. We came to GameStop and Ryan answered all of my son’s questions. He also backed me up on the importance of keeping school #1. He was beyond helpful, friendly, and professional.

Fantastic experience: They were very friendly. I want to play Mario cart ____. Hey don't actually write that into your review. Your ridiculous. What, do you have voice to text on? Its gunna take 12 minutes to install just dance, which we just bought with our $5 off for being a member coupon. Ah it comes with batteries! Unexpected fun! So this is compleatly wireless! Huzzah!

Fantastic experience: Alexis was extremely helpful and knowledgeable. Helped me choose 3 games to purchase and play during my winter vacation. She also explained to me how buying a membership would benefit me individually. Sold. Purchased 3 games and an annual membership. Haven't had an annual membership in over 5 years. Looking forward to return again soon and preorder Last of Us 2.

Fantastic experience: The best store and always they give great advise. Thank you!

Fantastic experience: This GameStop is amazing. The staff is super helpful and friendly and definitely go out of their way to help in any way they can. Very informative. Great selection and awesome collectibles. My favourite GameStop by far! About the same size as the others I've been to but prefer this location for the selection.

Negative experience: If your a gamer you know GameStop is the worst place. They sell over priced. Controllers cost $50-$70 at GameStop but in Best Buy they cost $40-$60 average. Also they sell the ps4 pro $100+ more than what Best Buy sells it for. Games are also overpriced. This whole place is a scam of overprice dont come here make it go broke until they actually make it cheaper.

Fantastic experience: Great customer service. Employees have good gaming knowledge.

Fantastic experience: Everytime i go in this gamestop they always help me out . The employees are always nice to me and they always answer my question s i have and they time the time to show me around when i need help with games . best game stop been in i cant ask for more . on the employees .

Fantastic experience: I came in to get a used controller end up not working came back and got another one came home that one didnt work too came back to game stop game and they end up helping me get brand new one this game stop always help me out and they are always friendly to me Larry and alexis and Andrew and Ryan, jorge always very helpful .

Positive experience: Not bad. Really good side sauce.

Fantastic experience: Always helpful with every question I have they have everything for every game I'm looking for

Fantastic experience: They're shirts are only 10$! And its that gucci clout go cop a shirt fam

Fantastic experience: Good prices

Positive experience: Best GameStop that I have been in, in years. The lady working there is amazing and super helpful. Very nice to know that customer service is alive and well. If I need to buy something from GameStop this is the only one I travel to. I think I may stop by a pre-order my Star Wars Arcade from this GameStop; only cause it’s a GameStop exclusive.

Fantastic experience: I bought 4 games and the staff was very friendly and helpful

Positive experience: Employees are always amazing. Prices are ridiculous though.

Fantastic experience: Right items perfect customer service

Fantastic experience: Go above and beyond to make sure yr Happy! Great Service. Nice crew.

Fantastic experience: Love this store an the people working in it

Fantastic experience: Great for gamers great help

Fantastic experience: Good customer service, very helpful, wide variety of games and items.

Fantastic experience: Friendly employee's and lots of decisions on games and toys etc. to choose from

Negative experience: Unfriendly

Fantastic experience: The employees at this location are get friendly and cool to hang around with.

Negative experience: Found what I was looking for. Was waiting in line at the "Line starts here" sign for a while before finally informing the cashier that I had been waiting before the new guests who were taken care of before me.

Negative experience: They never answer the phone.

Fantastic experience: Love game stop

Fantastic experience: Head to the bottom if you want a summation. This store’s shift lead or assistant manager (young girl), was super informative with Gamestop’s policy on getting collector edition items. I reserved the MK 11 collectors edition but a week before RE2 I had caught the existence of a collector’s edition which I had to nab. Sadly I was too late but the female employee had informed me what I should do in case someone does not pick up or if they cancel. She walked me through step by step and I was very happy with the service and her accommodation. Summation: This store has honest employees that are eager to help which does not go unnoticed. Great customer service!

Fantastic experience: Sales woman Alexis was very helpful and I enjoyed how much knowledge she has about games.

Positive experience: Pretty good customer service! Selection is good. Little bit pricey on the pre-owned PS4 games but other than that staff is helpful!

Positive experience: In short the staff were welcoming, helpful and consciencious. This location has a large selection of the newest releases and the staff are very knowledgeable on every aspect of the most popular (and even less popular) video games on all platforms. Usually very busy on Friday and Saturday nights, plus Sunday morning

Negative experience: I usually go to this Gamestop when purchasing video games or accessories and always had a great experience but about 3 weeks ago it wasn’t the experience i usually get. I went to trade in my base Ps4 to get a Pro and was instantly asked if i wanted a subscription i respectfully said no and at the checkout was explained the benefits of the subscription and was also asked if i wanted a warranty i declined both offers respectfully i felt pressured to get it but still said no and one of the cashiers looked at me and said “you don’t want a warranty on the pro” but in a way where he’s like mocking me or i’m dumb i gotta say really unprofessional.

Fantastic experience: Managment knows all about customer service andthe ability to hire well. Nothing but perfection at this location. Keep up the great work!

Fantastic experience: Was a little busy, but that's to be expected on Black Friday. They had plenty of friendly employees to help the large number of people in the store.

Positive experience: Good games, good prices

Fantastic experience: Great help from the staff.

Fantastic experience: Exelente servicio, las personas que trabajan ahi saben de que hablas y se ajustan a tus necesidades y demandas, cualquier cosa que busques la encuentras y si no, la pueden conseguir.

Fantastic experience: Great staff, helpful but not too pushy.

Fantastic experience: My goto GameStop. Great staff

Fantastic experience: They made it right so I gotta give em 5 stars... They are not so bad after all...

Fantastic experience: Excelente atención y disponibilidad de los empleados, me agrada que no tienen todo amontonado como en otras tiendas de lamisma cadena

Fantastic experience: Alexis was the assistant manager and was more than willing to help exchange a defective item perchused previously through the store with no extra charge, I was expecting an additional charge due to previous stores experience and already willing to just go buy a new one inplace of pre-owned to save the hassle but that was not the case at all.