GameStop

Fantastic experience: Came in looking for a game and ended up getting some good recommendations. Staff really knows their stuff.

Negative experience: The cashier was cool, What was not cool was the game I bought did not work.

Negative experience: Was looking for new magic cards while overhearing a store associate badmouth another company to make their sale seem more appealing. Unprofessional and disheartening

Negative experience: Says they close at 7pm, apparently they close whenever they want, come in at 6pm doors locked employee sitting there staring at me.

Negative experience: I prefer my video game store a little less trumpy. Shamestop. Tell your corporate overlords that was a mistake.

Fantastic experience: CJ gave me perfect customer service and was really nice

Negative experience: Worst experience! CJ rudest employee never will i come back again

Fantastic experience: Always had great experiences with the people working here. Great stock of games and consoles too.

Fantastic experience: This store usually has every game I've ever ordered!

Fantastic experience: Games

Positive experience: Prices are higher than I'm willing to pay for games and as most of them don't carry many titles per system. You have to be a member of their program to benefit from anything with them, yet you need to be a hard core gamer and someone that will be in there to as much to use it.

Negative experience: Came to pick up a game during store hours only to be met with a sign that the store was "on break." Staff the store.

Fantastic experience: This is the place to go for gaming. The staff is very knowledgeable. I hope this location stays open. This is a place that has something for all of us. Old school to new school.

Fantastic experience: Friendly lady who rung me up for my video games purchase. No retro games just current model stuff meaning no PS1, 2, or 3 which I was seeking. Retro gamestop is Dundalk location and Towson location. Found some PS4 games I wanted. Not bad pricing.

Fantastic experience: Great guy working at the timonium location.. I called on the phone to make sure they have what I needed the guy working had me in and out within 2 minutes best experience ever

Fantastic experience: Thee best gamestop in the area, handsdown. It's usually pretty empty and the staff isn't annoyed if you ask questions. Great spot to pick up funkos and cheap games. Their selection of new/used games are usually pretty solid. I've been using my monthly 5 dollar credit to pick up games I've been meaning to add for a bit. Gamestop at this point is what you make it. Great spot for collectibles and clothing if you happen to catch a sale.

Fantastic experience: Really nice people, again, I think they deserve a raise in pay. Respectful, great service

Positive experience: I visited for the first time today, and the staff were very friendly and professional. The interior of the store was spacious and clean, and well-organized.

Negative experience: I’ve tried stopping in several times with in a month period and each and every time I stop by they are always closed with a note on the door “saying stepped away will be back shortly” more than an hour is not shortly. Save your time and just go to other locations or stores. This GameStop location has gone down hill. Oh and they never answer the phones either.

Fantastic experience: Had a lovely experience selling our PlayStation 5 for a quick stack of cheddar

Fantastic experience: Cool place, reasonable prices, Bridget is the best

Negative experience: The workers were very nice. But they left out a lot of info. Including that tho, the PlayStation was used. They gave me a PlayStation that had, other peoples account info on it. And had not been properly turned off. And when I called multiple times to ask questions they weren’t by the phone. Soo I missed the 7 day window to figure out everything on my own. To GAME STOP! Stop hiring people who don’t know anything about, what you are selling. At the end of the day, they’re ripping people off.

Positive experience: One of the smaller stores that still manages to have a decent selection. Friendly staff and a convenient location make up for any size related shortcomings.

Negative experience: I’d give zero stars if I could. Nick signed me up for a membership I didn’t authorize and it charged $15 to my bill. He could not take the charge off once done and as compensation threw in a free game in exchange. I didn’t check when he threw in the game to see if it was in the case but on Christmas Day my son was upset he was gifted a case with no game. When I called and shared my experience Nick first said he would check to see if there was a game without a case in store but needed me to return the call in 10 minutes given a long line in store. Called twice and no answer so I drove up there . The manager took the game case back and could not offer assistance refunding the $15 charged on my receipt in error by Nick. This place is a complete waste of time and the manager is useless. That is the last $124 I will spend at GameStop!!!

Positive experience: Parking was good. Almost turned back because store hours on door are wrong. Employee was nice but still didn't have a PS5.

Fantastic experience: Great employees...always help me what I'm looking for

Fantastic experience: Got everything I needed for my son with employees who were nice and affirmative

Fantastic experience: This game stop location has an awesome selection and a super knowledgeable staff. They've always been good about using gift cards and have never had any issues with trade-ins. One time we purchased a game that did not work and couldn't go back for six days to return it and they had no problem and took it back and replaced it no questions asked!

Negative experience: Swung by to buy something and the doors are locked with a sign saying they would be back in 10 minutes. I waited for a bit but no one came back so I rolled. I guess they don't like customers buying things.

Negative experience: Walmart has Pokémon for $50 dollars in store But this GameStop would not price match because they could not find it at that price online. I even took a picture of the price in Walmart and showed them. No other GameStop has given me this problem before and I do this all the time. I just wanted to use my GameStop gift card but I can get it for 10 dollars cheaper at Walmart. Come on, everyone knows Walmart sells Nintendo games for cheaper it’s not a big secret. This GameStop just wasted my time.

Fantastic experience: Good store. Wish it was larger and had more TVs in stock. TVs are priced lower than Costco. Staff is always cool.

Fantastic experience: Has everything

Fantastic experience: Customer service was excellent

Negative experience: Nothing there I wanted not great prices

Fantastic experience: Good selection of games and friendly service

Positive experience: Staff here is super friendly and always willing to help. They make great suggestions and always want you to have a good experience.

Negative experience: They don’t answer the phone

Fantastic experience: Sarah was a great help

Fantastic experience: Sold all my games and got 1 share of gamestonk

Positive experience: Busy, Sarah was great she handled the line very well. Kuddos

Fantastic experience: Amazing staff and management. This store really works hard and im sure thats why its still a GameStop. Despite the crazy desire of people to relinquish their ownership by buying digital media as downloads, gamestop stores and discs rock.

Negative experience: Just got another copy of watchdogs it was the only one that had a copy that was close to me exchanged it for one that worked I asked the lady if she had the original case and she said no I watched her take it out the original case it's a shame you lied right to my face I wont be coming back to this location due to the fact she lied right to my face like it wasent an issue.

Negative experience: Wasted my money on paper

Fantastic experience: Great service!

Fantastic experience: Great service there

Fantastic experience: It was great quick and pass

Fantastic experience: Very friendly and helpful staff.

Fantastic experience: Ash was AWESOME was very knowledgable about everything. Very nice and helpful, great customer service was a pleasure!!

Fantastic experience: Stop the dam games

Fantastic experience: I just left and I won’t lie it’s the best experience I’ve ever had at GameStop. Ash is who took care of me she helped me out in every way possible. And they didn’t even have my game so she said she would drive down to another GameStop and pick it up for me and a few hours. Whatever the highest raise you can give you should give to her. I’ve never been blow away by GameStop customer service if anything I find it annoying because everytime I’m there all they do is try to up sell me 24/7 till I start getting pushy about and say NOOOO for the last time lol. Ash was incredible thank you again

Positive experience: Ok

Fantastic experience: Great service.

Fantastic experience: I am an Active duty Army Soldier who is PCSing to a location I can only fly to and needed to unload some electronics. Justin and the other team member ensured that I recived the most cash back for the items brought in today. I appreciate their expertise and experience in my time of need. Thank you again for being friendly, prompt, and knowledgeble! Ecstatic that I went into this location first! Take care.

Fantastic experience: Always helpful staff

Fantastic experience: Best store to buy games and accessories

Fantastic experience: Great

Positive experience: We were on vacation and decided to stop in and walked out with $60 of purchases for our grandson's PlayStation 3.

Positive experience: Its a gamestop. "Its ma'am!"

Fantastic experience: Love it!

Positive experience: Buen servicio

Fantastic experience: Its great and the people that work there are nice

Positive experience: Took my son the other day, nice store with a variety of gaming stuffs. Online did a number on these stores but they keep trying to continue the business.

Fantastic experience: Great customer service friendly employees on the money

Fantastic experience: Great store

Fantastic experience: Nice variety of product

Positive experience: Store has been generally clean when I've been there, but that's about the best thing to be said. They have no real deals on ANYTHING, from games to consoles. I may as well order what I want online, and not go to the bother of stepping inside the actual store. They don't have any exclusives, and trading in games is ridiculous - the last time I tried that, I took 15-20 games in, and walked out with less than $5. Then the used games are marked up, and when all is said and done, it just isn't worth it to buy here. The staff has always been friendly, especially to my kids, so I guess there are two positives: clean store, friendly staff. But if $$ is at all a factor - you're not going to find any even decent deals here.

Negative experience: Small store, never has what I want. Update: they also have the wrong number on google

Positive experience: Thank you for selling me digital entertainment, I'll never have a life outside the virtual village now.

Fantastic experience: Helpful and knowledgeable employee.

Fantastic experience: Love the staff members, always willing to help with game options.

Fantastic experience: Gift cards for the Christmas holidays.Very fast and attentive service.

Fantastic experience: Staff always knowledgeable, great place for birthday presents.

Fantastic experience: My Favorite GameStop to go!

Fantastic experience: Searching for chrome hulk pop ! Did not have one :(

Negative experience: I am livid. I went into this Gamestop to return two games and possibly buy another game. I wanted to do two transactions so I didn’t accidentally wind up with unwanted store credit at the end of it. Tricia, the employee working, didn’t want to do that. She was super pushy about doing it all at once, even though I said multiple times I wanted to do it separately. She was extremely unpleasant and had a nasty attitude because I was going to hurt her sales numbers, which are apparently more important than customer satisfaction. I then said “Well maybe I’ll take my business elsewhere” and she said something along the lines of “Fine, you do that.” I won’t be buying from them ever again. I won’t support a company that hires that sort of person.

Positive experience: Good service .

Fantastic experience: Great small and chill spot

Positive experience: Stores to small

Negative experience: Don't buy their refurbished Products. The employee that I talked to here basically tricked me into buying a refurbished ps4 instead of a new one. The HDMI port was broken, and the ps4 was covered in dust and scratches. At first, the output from the hdmi port just had tiny red spots, and now the port doesn't work at all. The pins in the hdmi port were cut and bent when I got the product, and now two of the pins are broken off entirely

Fantastic experience: Always meeting great people

Positive experience: Lots of selections on games for all consoles.

Positive experience: Google lied and says they’re open today on Xmas. They’re closed.

Positive experience: Friendly staff

Negative experience: Terrible service, terrible prices, GameStop.

Positive experience: Great employes fair price. The employes are very knowledgeable

Fantastic experience: Videogames and lots of gamer swag. Whats not to love? Also, I bought a warranty when I bought my 2DS. It was dropped, broken. They swapped it out no questions asked.

Fantastic experience: Great group that work here

Fantastic experience: Helpful and friendly staff

Positive experience: Cheap gear

Positive experience: It's a good game stop very helpful people

Positive experience: Employees are nice, helpful and knowledgeable. Store is small so can be a bit crowded. Great selection and great deals.

Fantastic experience: Went to the Gamestop today to look for some PS3 games that were on sale. The manager Andrew was very helpful and knowledgeable. We talked about different consoles (PS4 vs Xbox One), as well as various games we've played through the years. Employees like Andrew are invaluable to a company like Gamestop due to his experience as a gamer. I ended up buying two games that he recommended. Will continue to go back there!

Fantastic experience: Very helpful employees

Positive experience: Just another Gamestop. The selection of used games was extensive, and the staff was helpful in describing changes to their rewards program. The interior was clean and not crowded.