GameStop

Positive experience: Staff seem all great but 2/3 times I go there is some Karen who only wants to hear her own voice. Very unpleasant shopping experience so I'm out of there ASAP and now 2/3 times without buying anything.

Fantastic experience: Tiernan was great, wonderful customer service very knowledgeable, he helped us with our choices. Thank you!

Negative experience: 40 minutes chatting with a customer why they don't go to drink a cup of coffee... The other person is doing nothing....

Fantastic experience: One of the nicer GameStop's I have visited. The inside is full of different pop culture items. Many new and used games, trading cards from sports and non sports. From my interaction with the staff working there, that person was friendly and helpful with my purchases. Very accommodating. If you are near by or looking for a good location. I would recommend this location.

Positive experience: Called ahead of time as my nephew was looking for specific Pokémon cards. The person I talked to was super nice and helpful. They had a few left. We got there and found what we wanted right away. What took some time was checkout, as apparently, everybody wanted to do that at the same time. There was only one person working the register and he was helping someone with trade-ins, which is fine, but that was not moving quickly. After about 5 minutes another register was finally opened and we were helped. Overall, a fairly pleasant experience a few days before Christmas. Clean store, friendly staff, easy to find parking as it's located at the end the mall/center.

Positive experience: Nice little Gamestop. Super helpful and friendly staff.

Negative experience: Close two hours before schedule

Negative experience: Store seems to be going downhill with their customer service, everyone seems to just be more rude everytime I go in.

Fantastic experience: We had a fantastic experience at GameStop thanks to Wayne. He helped our group of three find the perfect Nintendo Switch and even threw in a free GameStop membership with our purchase. Wayne's personable and demure demeanor made the whole process enjoyable. Their exceptional service truly stood out, and we left feeling excited about our new purchase. Highly recommend Wayne for his outstanding customer care!

Fantastic experience: Stopped by for a PC mousepad, they were sold out of all their blank black generic ones but had a bunch of Star wars and other graphic mousepads in stock. Customer service was amazing, greeted me as I walked in and asked what I wanted and showed me to the mousepads, even checked in the back for the black blank mousepads. 10/10 service will come back in future. Also saw they now do trading of graded PSA cards for Pokemon, magic, baseball etc

Fantastic experience: Cody and company are some of the nicest employees at this GameStop. Always helpful and nice - genuinely appreciate them and this company

Fantastic experience: We came in the store on a Sunday and the guy working there was very helpful and even gave us advice on the type of games my husband might like we appreciated his customer service.

Positive experience: I've gone in plenty of times and just get completely ignored, but it's still a good place to. I honestly haven't been there in a while, so maybe the greeter has.

Negative experience: I honestly wish I could rate them lower, beware if your going to pre-order anything here for the pre-order bonus thing... just don't, they'll give whatever it is away. I pre-ordered mario rpg, which honestly was like a meh purchase to begin with but I have a pin collection and thought it would be cool to get the preorder pin bonus thing. Naw dude these people are gunna make you call the week after the pre-order day and ask if they have the pins in yet since they got shipped out late or whatever and then you're gunna go into the store just to find out they gave all the damn pins away, so now not only have a driven there 3 bloody times but I also have to buy a pin that came with my pre-order from a scalper or a pin collector. Like bruh how incompetent do yall have to be to not be able to do yalls retail job correctly. 0 out of 10, will never recommend. At least not this gamestop, never had a problem with any other ones before this one but maybe yall shoulda gone out of business.

Fantastic experience: 주인분 친절하시고 중고가격도 괜찮네요

Negative experience: Kyle the assistant manager at Game Stop Mira Mesa is so rude! We were looking for a used nintendo switch game at the game stop mira mesa. We spoke to one of the associates and she said they only have new available and it is last piece. My wife and I told her that we don’t know if my son will like the game and then the associate told us that you can buy the new and you can return it if the game is damaged. I asked her what about if my son doesn’t like the game and the assosicate said YES you can return it. You also have 15 days to return it. I asked the associate why before you cannot return unopened game but she said it is a new policy because some customers buy new games but they found out that the game is damaged. So we purchased the game and it is a last piece. So we got the NEW game and it is NOT SEALED. We decided to return the game the same day and another associate he told us that we cannot return the game because it was opened but got it new but not sealed. So the associate called the Kyle and he told the assosicate the we cannnot return an opened game it it the policy of game stop which is very contradicting to what the lady assosicate told us before we purchase the game. So the associate told us to come back again the next day and talk to the manger and he said manager is nice and Kyle is a rude person. So we decided to come back the next day but when we got to the store no manager only Kyle. We told to him about what happend and he keep insisting the his associates know the return policies. I told to Kyle that the associate told us the we can return the game if my son doesn’t like it. Kyle told me that I am lying. Associate will never say it. So disppointed to Kyle and he is very disrespectul to customer. He should talked first to the lady associate before accusing us . Game Stop corporate should give disciplinary action to Kyle the assistant manaager of game stop! Will pass this complaint to Game Stop corporate. Game Stop - 8135 Mira Mesa Blvd #3, San Diego, CA 92126

Negative experience: very rude service and really bad games and does not give discount.

Positive experience: Attentive enough to get by. Service is acceptable. Overall it's a place to go buy/sell games! Have fun while you're here.

Negative experience: Not answering phones. Didn't have the game day 1. Don't do midnight releases. This store is a huge disappointment.

Negative experience: Trash service. They never pick up their phone n I’ve been in the store watching them intentionally not picking up the phone

Fantastic experience: Friendly staff and got what I needed.

Fantastic experience: Really nice GameStop. The employees are always having a good time. They don't get a lot of older trade ins, but they price match and put the pre-owned stuff together. This location focuses more on the games and hardware with only a couple racks for pop culture gear.

Fantastic experience: Great location and very friendly staff. Solid game selection and valued sales. This is the only way to buy games these days. Saved $30 on a $144 purchase. Highly recommended.

Fantastic experience: The guy in the store was real cool ill drive back to that store it's 22 miles away but ill do it

Fantastic experience: The workers are always really sweet and talkative about their games which is really pleasant. To the guy with the long hair and glasses that always has something cool to say about the game you’re buying, I love you I hope you’re doing good buddy

Fantastic experience: Clean store. Nice employees.

Fantastic experience: the manager is supper nice always soooooo helpfull makes us feel at home we always go to this gamestop firsr then the other ones because we know that he will be at this store helping us with all the pokemon items and shirts.. aaa and they always save pokemon cards for us thAnk youuu thank you..we love it...

Fantastic experience: Great place to get games and other stuff.

Fantastic experience: Nate is absolutely AMAZING! Super sweet & helpful even when he was by himself & it was busy. He still took the time to give each customer a great experience! Thank you so much Nate! You are appreciated!!

Negative experience: I'd like to preface this by saying that I'm a mainly PC gamer and that I rarely shop at GameStop. I have an Xbox to play Microsoft-exclusives while I'm away at college. This store was the only one nearby that had an Xbox game that I wanted to play. While checking out, I declined the "Pro Membership" offer from a Hispanic employee, who proceeded to rudely tell me that I might as sell my console since I "don't want a free game every year". There are other gaming and streaming subscriptions out there that are worth it compared this pointless one. That comment was unbelievably foolish.

Fantastic experience: Everytime I go here, I'm known by name by almost all the employees. The staff is super cool, helpful, and 9/10 times this store has exactly what im looking for and if they don't they'll make sure to see if they have it somewhere in san diego.

Negative experience: Place is pretty empty. Cashier we had wasn't attentive and didn't really know the answer to the questions I needed answers for. We basically waisted our time coming to this location.

Fantastic experience: Easy to buy

Fantastic experience: They had very good customer service. They saved the game that my son was looking for even though they were about to close. The gentleman explained to me that he could only put it aside but if we arrived before they closed that it would be there for us. We arrived right before they closed and it was there. Very much appreciated and thank you.

Fantastic experience: Best video game store ever been to

Fantastic experience: Kyle was awesome

Fantastic experience: Got Paper Mario.

Positive experience: Kyle has amazing customer. I stay unintentionally late but still helped me with my purchase

Negative experience: Went in to buy The Last of Us Part 2 on the release date... After waiting 15-20 minutes, (with less than 10 people in store) I finally reached the front of the line to be told they only had pre-ordered copies but I could wait until after the weekend to see if any were left over... My response? Or I could digitally order it from PlayStation or simply walk to the Target in the same parking lot and get it there, which I did. GameStop is worthless, there is absolutely nothing special about what they do. Go out of business already, I'm done! That will be my last time ever in a GameStop.

Fantastic experience: Very nice

Negative experience: Employee working after 6pm today had a bad attitude. I only came here because my PS3 controller died and I wanted to get another one while I was taking advantage of the buy two get two free sale on games $9.99 and under. This store was the closest one to where I live that has them in stock. Amazon has controllers but all of the retailers have marked up the prices due to the virus pandemic. Needless to say I will avoid this store from now on. The Oceanside store on College has the best employees as well as the Clairemont store.

Negative experience: The employee was pretty helpful. Even tho im a promember and actually bought a case for my switch from here. I was convinced in the process, by a very disgruntled employee, that i was merely settling and i would be getting better value on amazon. I really needed the case for a trip but i AM going to return it in favor for a much more durable case off amazon or something. sad customer service. Good store.

Fantastic experience: found old games that could not get anywhere else

Fantastic experience: Excelente atención. No recuerdo el nombre del dependiente pero nos ayudó de maravilla con nuestras compras.

Fantastic experience: Helpful people and nice location

Positive experience: very helpful staff

Positive experience: Friendly staff!!!

Fantastic experience: Best selection of games! I can always find one I want to play!

Fantastic experience: Store is big and the workers are fun and friendly!

Positive experience: Awesome guys here. Good advice and don't mind talking about your options for your purchases. This does mean it may take a little bit to check out. Always a line. Skip the game insurance.

Positive experience: Clean store, cashier was nice and helpful. But waited for almost 20 mins to buy 1 item because there was only one person working.

Negative experience: Seriously, why is the "Line Starts Here" sign microscopic, 30ft in the air, 100yds and around the corner from the registers?!?! Maybe put it on an easily visible stand within eyesight of customers to minimize confusion and line cutting. Just a suggestion!

Fantastic experience: First GameStop that I see crowded

Positive experience: It's game stop... Who are we kidding

Fantastic experience: Nate was very helpful and wasn't showing any sign of stress as there were five other people behind me waiting in line. I got what I wanted and he was able to help someone else out at the same time with a smile on his face and a great attitude! Honestly left feeling good about my experience and will be coming to this store more often! Thanks Nate!

Negative experience: Call them many times to ask about my preorder and find out if they doing a midnight release and no one answers and I've been calling them since 7 am It is now 3pm Phone days they're busy assisting other customers but I doubt that's what they're doing aaaaalll day with no breaks.

Fantastic experience: Its awesome place to get games

Fantastic experience: Clean, friendly, helpful.

Positive experience: Just another GameStop store

Positive experience: It's a good place, excellent to videogames lovers

Positive experience: Easy parking, but a small store overall

Fantastic experience: Plenty of stock and buy back options. My boys always have so much fun looking around.

Fantastic experience: Awesome store and awesome employees.

Fantastic experience: Love video games

Fantastic experience: Pleasant service and a great selection, employees are helpful in their suggestions and are knowledgeable gamers. Pre-orders and launch dates are handled in a professional manner and management is never too busy to help a customer in need of assistance.

Fantastic experience: Loads of deals and games.

Fantastic experience: Love this store. Best service in town and everyone is so helpful and informative.

Fantastic experience: The best Place for gamers

Fantastic experience: Awesome customer service and expertise. Always offer info for deals. Worth being a power member.

Fantastic experience: People there are extremely helpful especially the one lady that works there is super fun to talk to. GREAT CUSTOMER SERVICE !!!

Fantastic experience: Excellent customer service. They a wonder selection than what I see at other stores.

Negative experience: Terrible prices and very slow staff.

Fantastic experience: Por tener todo lo que se busca

Fantastic experience: This is a great store because of the people that work there. I have never had a bad experience. I want to say a special thanks to an employee named Nate I believe. He is always so informative and one of the nicest people I have met. He went out of his way to help me and answered every question I had and helped me save money.

Fantastic experience: The manager here is super friendly. The team is always very helpful. They make it a fun experience to visit!

Fantastic experience: Great Customer Service And Selection

Positive experience: Nice people

Positive experience: High prices like every Gamestop ever, but the service was actually really nice here. Makes me want to come back...almost. Lots of parking too.

Positive experience: I came here to buy Pokemon Ultra Moon and Sun. GameStop unfortunately ain't my first place to shop because they are always priced higher than most places. The games and consoles are more expensive than non gaming stores. Still came here to check out the deals either way. Not to my surprise the deals were not that great and went to Target instead to get my merchandise. One thing that really made this review a 4 star was the staff. They were friendly, knowledgeable, and willingness to help that got this place a four. Even though I did not purchase anything they asked me if they can help me and filled me in with all the latest gadget.

Fantastic experience: Super helpful staff. Great selection. It's fun to chat with the staff about the games, their recommendations, etc.

Positive experience: 의외로 중고랑 한정판이 남아있네요. 다만 피시 게임 코너가 없어서 별하나 차감. 직원분 친절해요~

Positive experience: I'm a regular these guys at the store I go to ,do an excellent job always

Negative experience: They charge too much for their used games and pay you nothing for them cash or store credit

Fantastic experience: Biggest most spacious GameStop I've ever visited

Fantastic experience: They are very understanding and pretty fast at getting you the games you want

Negative experience: when i traded a game they made it 20 dollars cheaper when the game online was the same amount

Negative experience: They messed up my order and treated me like my business was not important and that they had other things they needed to do. I ended up just losing time and gas just to find out they gave someone else my order and had nothing to offer me but a BS apology. What's the point in shopping here anymore? I can get better deals and customer service online, and it's not like the employees offer any kind of expertise.

Negative experience: Horrible customer service. I reserved an item for 24 hour hold to pick up in the store; they do not allow you to purchase the item online for pickup, only to hold the item which is a PIA already. I went into the store the next day, and they told me the item was reseverd byh somebody else nad that cause their reservation came after mine and I hadn't picked mine up already, they gave someone else priority. So the item was right in front of me, but they refused to sell it to me and never gave me a courtesy notification so that I wouldn't waste my time driving to the store and waiting through huge lines during the holiday rush. Absolutely unacceptable. They offered to reserve it at another store (why would I do that when you cancelled my other reservation?), but did not offer to compensate me in any way to have it shipped or for my time and gas. The manager wouldn't even look me in the eye or talk to me and just hid behind his employees like the coward he is. I then was resigned to having it shipped out, but Gamestop has the worst and slowest shipping service ever. It is 2 weeks later and it just shipped out. Needless to say, I will be returning the item as soon as I get it cause I don't need it at this point. I will never shop at any GameStop again, and I will campaign to all my family and friends to go else where. It won't be hard, cause they are already angry with this crappy store.

Fantastic experience: I come here whenever they have deals because other game stores have better prices. the workers here are very knowledgeable about games and the systems and very helpful if you need to make a decision and dont know which is is better. awesome place

Positive experience: It's a decent experience, some of the employees overly insist on the "GameStop" specials i.e. their warranty and savings card. I have found that the prices in store can be alot higher than online or at other retailers, not to mention they don't price match so be sure to check online first.

Fantastic experience: Wonderful location EZ access from 15 or from 5 or 805 Nice selection of gaming products

Fantastic experience: I love game stop!!!

Fantastic experience: I love our local Gamestop! The staff are so helpful and knowledgeable. A++

Fantastic experience: The staff was quick and friendly, even with the amount of people that were there.

Fantastic experience: Jason is great and really knows his stuff. Amazing customer service

Negative experience: Gamestop likes to scam little kids into trading their games for a lower price... They'll trade your new COD BO3 PS4 for $13 and they'll sell it to other people for $39.99, what a rip off.

Negative experience: Gamestop is trying to rip you off when you buy a cosole for 200 dollars and you get 60 dollars back.

Fantastic experience: This gamestop always has a great selection of items. I've grown up getting practically all my physical video games from this store. Staff is typically very friendly and willing to help.

Positive experience: Nice staff.

Fantastic experience: Good store, managed by a competent gamer who's friendly to kids.