GameStop

Fantastic experience: The girl that works there is very sweet and helpful! This is the best GameStop I have visited. The staff are knowledgeable and dedicated to helping and providing the best possible service to customers!

Negative experience: lazy , didn’t want to buy my perfectly fine xbox series s , I could tell as soon as i walked in , the girl has a attitude, made up that the “xbox won’t connect to their internet “ LOL , never had a problem there until today , also first time meeting that staff

Negative experience: Store say they closed at 9pm but its already locked by 5:40pm

Fantastic experience: To be honest, I was a long-time customer of GameStop since I was in Guam 2015 And it's been 10 years I like the way they handle things, and they are so very nice, not like 4 months ago Due to an accident that there is an employee shout at me! Because I asked about my order then he asked me to go inside near his cash register Luckily I know what his trying to do I reported him at there HR about that accident

Positive experience: Great place, stop in.

Negative experience: Horrible customer service. They always push to join their reward programs. If anyone wants to trade their gaming stuff let me know I'll give you more then gamestop. If I could give it negative stars I would.

Negative experience: I stopped by after work to see if the have any more pokemon destined rival tin can. The old man that works there said that, he already sold the last one to the guy right before me. less than a minute later another guy came in and ask for the tin can that he told the old man to save for him and handed him a pokemon destined rival tin can. The old man was supporting that scalper that came after me because the guy literally told the old man that he just went to vacaville gamestop and bought a lot of destined rival tin can before stopping by fairfield gamestop.

Negative experience: We literally stood outside for 2 hours for the gamestop associates to tell us that they were catering to people who bought the Nintendo switch 2 the day of midnight release rather than the pre order customers being a high priority. This was such a disorganized release and it should have been made clear to the pre order customers that we weren't going to be able to get our consoles until the next day due to the store closing at 10pm....yet they stayed open for the customers that purchased the console the day of release. I shouldn't have to wait until the next day if I pre ordered it. Pre orders should always be a high importance especially if you're telling me that I can pick it up on midnight release. Such a bad experience with gamestop.

Fantastic experience: GameStop is still a go.. Great Merchandise and great gaming at a good cost

Fantastic experience: The GameStop near the hotel is the best GameStop in Fairfield

Fantastic experience: Go Emily! Best GameStop staff in the area! Stop in and their team will take great care.

Fantastic experience: Staff was superb and I got a great trade in value for my old PS5 so I can upgrade to the PS5 Pro. It went smooth and I am very happy with my new console. Thank You!

Negative experience: Closed the whole shop from 6pm to 7pm for a lunch break…? When they are only open till 9pm…

Fantastic experience: Jesse and Tyler were the best.

Fantastic experience: Nice clean store, well organized, and knowledgeable staff. Bought a game for myself and a fun markdown action figure. I had also visited several months ago and also purchased a game. Will pop by on my next visit to Fairfield.

Negative experience: Went there recently to preorder some games where we met the new manager/employee that wears glasses (Don't have his name). He tried to help us, but said that he couldn't find the game that we were looking for, but it was for preorder on their website, we showed him the game cause he kept saying that game wasn't showing and coming up as something else. He then got frustrated at us cause he refused to type in the keyword, he kept looking up "Nintendo" and told us to come behind the counter and look for it ourselves. This was my go to spot for GameStop for a while until this employee started to work here. Every time I went and he was there he was rude, didn't ever want to answer questions and told us to do his job for us in a sarcastic manner. GameStop should look into his behavior and retrain him or let him go, he seems to not want to work there by how he treats customers. I refuse to go to this GameStop as long as this employee is working here.

Fantastic experience: Favorite games

Positive experience: We were able to get our business transaction handled.

Negative experience: Before visiting this store, I called to inquire about their policy regarding an online promotion: spending $250 qualifies for a $25 discount upon in-store pickup. The representative assured me that they indeed honor this promotion. Regrettably, despite my preference for this particular store due to its stock availability, my experience upon arrival was profoundly disappointing. The only representative present is the person in the image, demonstrating an unacceptable level of rudeness and lack of professionalism. So I approached him with the intention of showing the items I wished to purchase on my phone, I was met with a curt response: "whatever we have on the wall, that's it." This attitude displayed a complete disregard for customer service. I ignored the attitude and proceeded to locate the items myself, noting that they were also on sale. Upon bringing them to the counter, the total rang up to $277, entitling me to the $25 discount, thus totaling $252, consistent with the amount displayed on my phone. Politely, I inquired whether the discount had been applied. In response, he dismissively retorted, "you already have plenty of discounts." I reiterated that the items were on sale, attempting to show him the expected total on my phone. However, he exhibited no interest in assisting or even acknowledging my concern. Abruptly, he became confrontational, stating, "Do you want them or not? If not, just get out of my store!" Confused by this sudden turn of events, I questioned why the advertised promotion on their website was not being honored. His response was to begin removing the items from the counter and proceeding to serve the next customer. Subsequent research revealed similar accounts of poor customer experiences with the same individual. Whether this location operates as a franchise or not, whether he is the manager or the owner, such behavior is wholly unacceptable in a retail environment. It is disappointing to witness such a disregard for the principles of customer service, particularly in an establishment aimed at providing entertainment for children. I implore @GameStop to take appropriate action regarding this individual. To save yourself a day, I advise against visiting if you encounter this person behind the counter.

Fantastic experience: Just dropped by GameStop after work to look for a couple of action figures and found the two I was looking for. Gretchen was helping me. She is always friendly and helpful the times I’ve gone into the store and she was working. She actually remembered me and my son which was nice. It was unfortunate the last couple of days the store has been short handed due to staffing issues but despite that Gretchen was still very friendly.

Positive experience: Store was clean but manager and customer were arguing about PlayStation power cables and the cops got called. Do NOT ask about PlayStation power cables here.

Fantastic experience: Gretchen is very nice and very helpful. She was able to help me with alot of things including the problem i had with my trade credits. Life saver there. I prefer the gamestop in fairfield, the people there are always nice and give me a refereashing smile. Always ask if i need help and gives me a uptight positive attitude, especially Gretchen.

Negative experience: Went back to exchange my headset out for a new one because I had a 1 year warranty and the employee told me I need my receipt which I didn’t because I had talked to the manager and he told me I didn’t need one.I came in today and same issue they won’t let me exchange my headset out.The employee is not well trained at all.

Positive experience: Okay experiences here. They usually have everything in stock. Sometimes the staff are just too swamped to help everyone in the store. Other times they are busy with stock and stuff. It's a hit or miss experience for me.

Positive experience: Always a great experience. Staff is always knowledgeable and helpful to a parent that is not really up on the new games.

Positive experience: Good prices, good selection of consoles, accessories, games new and used. Customer service was geeky but nice. If you need something quick or just don't want to wait, and/or have questions and the answers are not online, this is the place to go. Large parking lot, it is not a first thing in the morning store.

Fantastic experience: Smaller store, but was greeted right away and they seemed extremely well stocked compared to some of the other locations in the area. Looking forward to coming back.

Fantastic experience: sales person was very helpful

Negative experience: Went into GameStop looking for a One Piece Funko. After being there and looking around for a while an employee came towards the shelves and pulled out one that he had hidden for a customer. After the customer asked if they get chase funkos the employee said that if there were any he would take them. I left shortly after overhearing this. Safe to say I probably won’t come into this gamestop anymore.

Fantastic experience: Really nice people in the store that help

Fantastic experience: Great prices and service. The lines aren't long, and they take care of all your needs quickly and efficiently. Thank you, Game Stop, for being the place to go for all your gaming needs!

Fantastic experience: I went in to pickup and game and was ready and waiting for me always a pleasure to do business there. They took good care of me. its been my home store.

Negative experience: Went to the store around 1:30 in the after noon on a Thursday and the door was locked. I waited around and nobody came so then I ordered what I needed for pick up and waited around for like an hour after I ordered went to check at the store they hadn't received the information on their end yet. Then they couldn't find all of the items that came with the Xbox One X so they said it would probably be a coumore hours until it was ready. Made the 10 minute trip home and 10 minutes after getting it was ready so then had to go all the way back. Kind of annoying.

Fantastic experience: All games and controller

Fantastic experience: Small and crowded inside. It's alot of games and other items for sale and I think they buy back things too. Workers are knowledgeable.

Fantastic experience: After being very very badly treated by the best buy manager, I went to GameStop and to my surprise a got a completely different approach by the manager at GameStop. Very knowledgeable and amazing customer service. Thumbs up to your store. Thank you

Positive experience: Jesse was very helpful. I found an older Xbox and he had some games for my grandkids could play. He knows his systems very well. Thanks Jesse

Negative experience: It’s past opening time. The employee has been sitting in the parking lot for a while we wait. Not cool.

Fantastic experience: Customer service is always great. No matter if you call or go in Customer service is exceptional. They always go the extra mile to help me.

Fantastic experience: Go fun

Negative experience: Why are you selling used games as new?

Negative experience: Poor service at this location. Vacaville was more crowded but at least their service was much better and a lot more helpful.

Fantastic experience: They helped me locate an old game my son wanted!

Fantastic experience: Good service and friendly staff

Negative experience: Go to Vacaville or Vallejo because this store can't find anything online says things are in stock to but the employees don't bother looking.

Fantastic experience: Excellent experience

Fantastic experience: Had lots not g

Fantastic experience: Good service

Fantastic experience: As any other GameStop, they have a good selection of games. This location does stand out in customer service. They are friendly and help with any questions you might have.

Fantastic experience: Knowledgeable staff, I always end up getting something from this location.

Negative experience: I went into GameStop Fairfield,Ca and there was a woman near the door as I walked in. I believe she was doing inventory not sure though. I said hello and she didn’t reply. I said hello to the guy Nick who was behind the counter and he didn’t reply either. I’ve never seen either of these people there and I visit GameStop a lot and make purchases all the time. Nick wouldn’t let me use my Klarna, sezzle or QuadPay as I do whenever I’m at GameStop and he and the woman both gave me unwelcome vibes. I promised myself not to purchase if I ever return and see either of them again. I’m normally greeted by a gentleman that’s normally there and I haven’t caught his name but he usually opens the store has great customer service and he’s very helpful and a multitasker. Nick I believe is a lead and he deserves no stars.

Fantastic experience: Very good

Positive experience: Good

Positive experience: Very helpful staff. Helped me find a present I was looking for, and answered most of my questions.

Fantastic experience: I called ahead the employees are great !,we not only talked about game systems and games the women very helpful

Negative experience: Its realy gud ppl very helpful

Fantastic experience: Quick service

Fantastic experience: Buena atención y en tiempos de Covid, buenas precauciones

Negative experience: The person I worked with was super rude, the moment he finished ringing me up, he just walked away without saying anything. The next day, my friend had to go there, and she also said the lady she talked to was incredibly rude. I don't expect to be treated like royalty, but some common human decency would be nice at least...

Positive experience: Workers are friendly and helpful.

Fantastic experience: Good Service

Fantastic experience: Staff was super helpful and knowledgable & attentive. Acknowledged everyone in line and gave excellent customer service. Was quick to take care of me and offered advice as to where I could go to sell the stuff he could not use. And that place was just as awesome! It's hard to find nice AND knowledgable AND good at their job people anymore. This was a peasant surprise. Thank you gamestop for taking care of me and letting me get on with my day!

Fantastic experience: Why go anywhere else...best place and great people work there...mike is the best..always helpful

Fantastic experience: Great game store

Fantastic experience: Staff is awesome!

Fantastic experience: Call of Duty Happy Teen Happy Mom Awesome customer service!!#GoodGradesMatter

Positive experience: My son loves the place

Fantastic experience: always cool inside

Positive experience: Helpful staff

Fantastic experience: Great place to find collectibles

Fantastic experience: Super knowledgeable friendly people.

Positive experience: Great

Fantastic experience: This seems to be a popular choice for gamers. The salespersons are knowledgeable and helpful. I feel I could enter knowing nothing and exit with some informed decisions. I would recommend this game stop location

Fantastic experience: It's cool

Fantastic experience: AMAZING GAMES!!!!(im not a bot reveiw)

Fantastic experience: Fav gamestop In Ca Thus far !!!

Fantastic experience: They held my pre order and dont let walkmans buy them :)

Fantastic experience: Frinedly and knowledgeable staff.

Negative experience: I Loved this place but now with the new staff they hired each time I go there they always follow me like if I were about to steal things and it’s getting annoying.

Negative experience: Rude staff members standing around telling jokes to each other about customers.

Fantastic experience: My grandkids love it

Fantastic experience: This is A great place to find collectibles games and any electronics your looking for

Positive experience: Selection is okay

Positive experience: Store was decent enough. Plenty of inventory, staff was rude.

Fantastic experience: Employees are always nice and helpful

Fantastic experience: Great customer service and selection of games and other stuff

Negative experience: Stupidist place in Fairfield

Fantastic experience: Love

Fantastic experience: The store has a reasonable selection of games for all gaming systems and PC. Staff are friendly and knowledgeable about current and upcoming games.

Fantastic experience: They are always friendly and inviting. Such good people.

Fantastic experience: Great service

Fantastic experience: I'm only playing my review because they answer the dang phone. And they also answer the question of the Cydia. You're also understanding kind about it. So that's why I'm getting the best review than Vallejo.

Positive experience: "Mhm" is all i got from costumer service lol

Positive experience: Good selection

Positive experience: Clean, well kept. Not as much variety as I'd hoped for.

Fantastic experience: Very helpful outstanding service.

Fantastic experience: Great place to buy used games. Knowledgeable staff

Negative experience: Slow, bad service. People just got in random lines and did not know who was next. 7 min and no one talked to me.

Positive experience: People are nice

Fantastic experience: lol I like GameStop now but it has the best games ever