GameStop

Fantastic experience: Absolutely love this place! The staff is super knowledgeable and always ready to help you find exactly what you're looking for. Plus, the selection of games and collectibles is fantastic—I'm always walking out with something new and exciting!

Negative experience: Every time I’ve visited this GameStop, a few of the workers have been a bit racist towards women, especially African American black women. On May 4, 2026, at 11:20 am, for instance, the guy at the register was very condescending. He started speaking to me as though I lacked education, which was not the case. I want to go into more detail, but this has happened every time I’ve tried to visit this location. Today was by far worse. From the moment I walked in, I felt uncomfortable. However, I decided to drive to Fairfield, where I had a much better experience and was welcomed. To the lady who was also working at the register, you noticed his behavior and tried to be pleasant, but in the end, I guess you all stick together instead of doing what’s right.

Positive experience: Nice place,

Fantastic experience: The lady there was very helpful. I was trying to decide which Call of Duty I wanted and she carefully explained all my options. Thanks

Fantastic experience: ️

Positive experience: The last few times my son and I went there he would pick out a game he wanted but when we get to the counter they seem not to find the disc that belongs in that case.

Negative experience: The employees are useless, rude and ignorant. Don't know the dates of release parties or get them wrong. I asked the employee who told me false information. Because of their ignorance I missed out on a release party. Too late now. They'd be more beneficial working for a vacuum company because they suck. They're rude and don't understand common curiosity. i thought maybe I would support them. But now I know going out of my way to support them will back fire.

Fantastic experience: Demetria went above and beyond with us even though it was close to closing didn't make us feel rushed and even troubleshooted problems while we were there without a sweat and made us feel welcomed 100 percent of the time she was truly a life saver today

Negative experience: DONT BUY POKEMON FROM THEM THEY GAVE ME A POSER COLLECTION WITHOUT THE POSTER

Negative experience: Yah this stores wack, yesterday I bought a used Mario cart deluxe for $54. Got home today to play it and when I open the case it was the wrong game. I called the store and they said come back they'll take care of it. I get there and they tell me I owe $6 for the same game cause the price went up from yesterday. So their employee messed up and didn't check the game, and I have to pay for the mistake? They have cameras right at the counter I said look at that and watch your employee not check then the one guy looked at the manager and said who they thought it was like it happen before. I wasted my time and fuel. Manager is useless imo. Its not the money its the principal. Save yourself the time and money buy off Facebook market place.

Positive experience: Very friendly staff. Clean. Used titles far too expensive. Focused more on merch than games/systems.

Negative experience: They sold me a used ps5 pro for new. The store associate did swap it out, but frankly, this is inexcusable for a $700 purchase and a complete waste of time.

Fantastic experience: My place for what I need

Fantastic experience: I went to the Fairfield store since they had Crown Zenith ETBs in stock just for the store employee to give me attitude and tell me that my pro membership wasn’t valid at the store due to a system glitch she told me to go to another store and figure it out, came into the Vallejo location where the store manager Gray and assistant manager Jade heard my situation and quickly found a solution, this store gave me by far the best customer experience I’ve received in years, it’s truly amazing what a smile and kindness can do for a persons day. Wish I could give more stars ⭐️

Negative experience: Trash works here. Telling me they don’t see the purchase on my account, I just made the purchase three days prior, and I verified my account. I was doing a trade in, so they even verified it with my ID. Made the purchase for $60. Then they wouldn’t do the return, and offered me $17 as a trade in. Yall suck.

Fantastic experience: Great selection of new and used games!

Fantastic experience: Good

Fantastic experience: The kid Will deserves a raise. Dude really went outta his way multiple times to make my son and I happy customers. We truly appreciated it especially when it seems like bad customer service is the trend.

Negative experience: Very unprofessional and rude staff

Fantastic experience: Store Clerk was very Friendly. He showed me Blue tooth Aux usage.

Fantastic experience: Always kind and respectful.

Fantastic experience: Great prices and knowledge staff.

Negative experience: They tried to charge me $30 for an 8 year old USED game no wonder gamestops are dying, they suck and their predatory.

Negative experience: Service was ok until employee "Lexi" started repeatedly broadcasting my address with my apt. # after I had already confirmed it was the correct address.

Fantastic experience: Very nice place to buy video games

Negative experience: Getting better still needs improvement

Fantastic experience: Gamestop isn't what it used to be 10+yrs ago when I used to hop all the time (no sale bin? No Wii/WiiU games?) but the guy(s) running it were really nice and helpful.

Negative experience: It could be better on game selection and on price on my opinion. The store is small. And can get crowded fast.

Fantastic experience: Had my game

Positive experience: Lots of used games for switch !

Negative experience: Terrible... They never answer the phone and they never have your in store pick ups ready..

Fantastic experience: Usually there's a long line but the workers are so good at their job its not a long wait. They more then likely have what you're looking for and the prices cant be beaten!

Negative experience: I love this company, but this store has awful management. Either there is an absolute failure in communication across staff or employees are incompetent and just lying to your face. I have done device trade ins with GameStop for years and for some reason the store manager, Donnie, doesn't want to process trade ins or is just unwilling to work with people like me. Donnie told me that GameStop does not accept carrier locked cellphones for trade ins yet Tyler at the Fairfield location had no issues. I even returned to the location to show that he is providing contradicting information and he proceeded to blame me for the miscommunication. His story after I showed my receipts from Fairfield was that he understood "locked" as "blacklisted" or at least that's the only logical conclusion that I could come to given my person experience in the telecommunications field. Donnie gas lighted me over and over again and then said I was wrong after I clearly got the service that he failed to deliver. I will continue to do business with GameStop, but not with the Vallejo store under its current management. After dealing with Donnie multiple times, he has given me incorrect information regarding acceptable trade in times and acceptable trade in devices. He is either poorly trained or approaching individual transactions with discriminatory behavior. 'm an investor and believer in GameStop, but if retail is going to survive, it's not with people who behave like this.

Negative experience: Never answer the phone, randomly open and close at whatever time they feel like, it's wild how little they care

Negative experience: My son was excited to check this store out. Only to find out he didn't find nothing he was interested in. The worse part was no customer service. We were not greeted or even acknowledged at all.

Negative experience: This store is always closed we came the first time and it was around 6:00 pm and it was already close we came the next day and it says lunch time we will back at 6:45 and it’s 5:45

Negative experience: Don't shop here, everytime I make a trip to this store is either close or there's a note on the door saying that they'll be back in 2 hours.

Negative experience: Google says it closes at 9pm I came in at 817pm and the worker tells me they're closed all I wanted was to buy a controller now best buy or Walmart will get my money because the employee decided to close shop early

Fantastic experience: it was good amazing

Negative experience: I said to a guy named Tyrone can I get Fortnite but he give me nba

Fantastic experience:

Positive experience: Buy all my games here.

Positive experience: Game stop is a great shop

Fantastic experience: This has always been my game store

Negative experience: Paid 30 dollars for a game. Gave me the right case but the game inside wasnt the game i paid for. The case came broken and all.

Fantastic experience: Do they got yugioh cards?

Fantastic experience: They have games......it's cool.

Fantastic experience: Staff are knowledgeable and patience, they do their best to accommodate all their visitors, I can't but appraise them for their commitment.

Fantastic experience: GME to the moon

Positive experience: My Nephews (14 & 11), got $$ from my older sister. We were near a GameStop....guess where they wanted to go? Ice cream store? NO.....GameStop. I went in with them. It took about 20 minutes...they kinda knew what they wanted, separately, of course. Apparently you need adult to enter with minors. I enjoyed the visit (and the lady customer with shorts & tattoos up & down her legs) .

Positive experience: Small for a game stop, but not busy, and had a helpful friendly staff.

Negative experience: They will try to sell you things you don't want or need. If you go in you better know exactly what you want because if you have one of them help you they will try to up sale you.

Fantastic experience: Great store and have whatever I need.

Fantastic experience: Great location and employees were knowledgeable and very helpful!

Fantastic experience: Staff is super knowledgeable and polite. They break everything down for you give you the insight on all offers and latest games.

Fantastic experience: Much more collectibles than before My son found a couple of cheap games and bought a gift card for an online purchase

Fantastic experience: I was so pleased with this GameStop! The floors were super not gross (a plus!) and the cashier-man (Chris??) was so kind and patient. Definitely the best GameStop experience I’ve had—and I’ve had some questionable ones.

Positive experience: The employees are always very helpful when I come in to make a purchase for my husband since I'm not a gamer at all. Thank you to all of your employees!

Fantastic experience: My grandsons' favorite haunt! Covers everything they need and it's close to home.

Fantastic experience: Love this place. I took a family member here to make a purchase and the manager answered all questions regarding returns and age appropriate purchases. Masks are required and the number of shoppers inside is limited.

Positive experience: Great games

Fantastic experience: V Town Game Stop has always kept it real. Good people

Fantastic experience: GameStop is in California!!

Fantastic experience: Good service

Fantastic experience: The women working the counter were great when we went in, they answered every one of my sons 999 questions.

Fantastic experience: Great, very knowledgeable, staff that's always helpful when I'm trying to decide on a game or accessorie. They've handled the pandemic as well as anyone could expect.

Fantastic experience: The staff was helpful & nice

Positive experience: I went in. Got my game. Not that big a deal

Positive experience: Got some thing for the grandkids

Negative experience: Bad customer service,, didn’t notify me that my pre-order would be delayed for weeks after release date. So I did the most logical to do, which is get a refund and buy it somewhere else.

Fantastic experience: Always a good place 4 games

Fantastic experience: Very helpful give me some useful information to try to help me fix my broken PS4

Negative experience: Its gamestop,the same ol gamestop they buy low and sell high so you're better off shopping on the online market on your system but i came to get something you can not buy on the PlayStation store which is a power cord(didnt feel like thrifting and it was only 8.66) so that was pretty cool

Positive experience: Easy parking.. good selection , helpful sales reps...

Fantastic experience: Had what I needed and made it easy on and out

Negative experience: Employees are great, company is a scam. Only go here if you need someone to help you with your purchase.

Fantastic experience: Very friendly and helpful

Positive experience: They don't have computer games here it's all consoles. But they do have some PC gaming hardware.

Fantastic experience: Love these items

Fantastic experience: EXCELLENT

Positive experience: Good prices and attendants always are in service.

Fantastic experience: I love the variety of video games

Negative experience: I went and priced a bunch of items I was going to be buying and gamestop failed bad by alot even when it comes to gamestops pre-owned items I still found a better deal, cheaper prices on BRAND-NEW items from Target in the same shopping center! controller, games, and headsets saved about 35 dollars I would have lost at game stop

Positive experience: They where helpful when did not have to. Due too receipt lost and past warranty.

Fantastic experience: Great place to find NEW games and VINTAGE items. Pokemon cards & plush toys aplenty! The game EXPERTS are really knowledgeable!!

Fantastic experience: Always very helpful and pleasent.

Fantastic experience: Like most other gamestops. Crew seems friendly, but the job must bring them misery.

Fantastic experience: Employees are very friendly.

Positive experience: Itnisna gaming paradise dont get me wrong. Just don't sell your stuff there, their offers are insulting. Their mark ups on used items is absolutely ridiculous. But they do have things for gaming no one else has. Also, shop around when looking at preowned items. I have found some items cheaper new at Wal-Mart.

Fantastic experience: The two gentlemen that greeted me we're so nice and helpful! I will return to this store because of the service that I received and even received a few free items when I signed up for member discounts!!. Great store and even got a sincere thankyou for my purchase if you believe that!. Nice and clean and in order!.

Positive experience: Nice employee return policy still needs work

Fantastic experience: Love games

Fantastic experience: Great people and know what they are doing

Fantastic experience: Love the location, each gamestop is the same honestly lol well my cashier was kinda lame

Positive experience: The guy here was helpful. Completely different than every other Game Stop.

Positive experience: Good place

Fantastic experience: My place for games .

Positive experience: Good selection

Positive experience: Great employees and great place to shop.

Positive experience: Super place for video games