GameStop

Fantastic experience: I had been going to this GameStop for the better part of three years, my experiences with it ranged from okay to great, a lot of the staff were friendly, I’m mainly going to be sad that it’s closed down permanently, as of me writing the 15th of February was the last day I went when they were open, and with the store gone I now have to find a new location that’s close to where I live to buy my games from

Fantastic experience: It's game stop!

Negative experience: Poor customer service. I am not sure what I I did to the cashier, but they really didn’t like me. I don‘t believe asking about display copies and not wanting to sign up for their rewards program makes me „rude“, „condescending“, and after being told that „you look like you haven’t been told that before“. The overall encounter just tanked my day. I just know today was my last time at this GameStop. Would not recommend.

Fantastic experience: I go to this location a lot to purchase my gaming needs or also when I'm going to see a movie I stop in and say hi I think Gina is very awesome and friendly she is quick to greet me and ask if I need any help she is always recommending games and the games she recommends I end up buying and loving overall great experience

Negative experience: There nothing stuff to sales. I hope there going to shutting down and store closing sales going to starts

Fantastic experience: The manager there is great. Very friendly to everyone. I would recommend the Louis Joliet Mall location to everyone.

Positive experience: It's a smaller game stop compared to other locations. But overall, a nice little store. Its location is in the mall by the food court, so it nice to stop and shop around

Fantastic experience: This is my go to Gamestop for all my gaming finds. Love the staff here, always friendly and welcoming.

Negative experience: Make sure to check your receipt to make sure they don’t sign you up for a membership without permission. They also lied to me about needing to purchase a wireless controller when I asked if the PS5 came with one. They said it didn’t. They lied. I bought a gift for my husband and I felt completely taken advantage of. Go elsewhere.

Fantastic experience: Sled the store manager is the best has a great knowledge of the games and systems wish there where more like him

Fantastic experience: Also love this place. The people that work there are very knowledgeable and they are truthful. Love that!

Fantastic experience: Great service and information

Fantastic experience: Asked some questions and they where nice and answer them with out a attitude

Fantastic experience: At 41 years of age. I love gamestop and everything it stands and has stood for. I understand theybare a business and with any somenpeople will be unhappy. But people don't need to slander the company. Just don't shop there. Because some people like it still. I do. My family does GameStop visits at the mall are a family pastime that's sadly fading away. Play your games and recycle them for others to enjoy when you are done. Gamestop will give you something. And when you find your GameGrail. Gamestop has it.

Fantastic experience: Friendly staff.

Fantastic experience: Yayy I found Batman

Fantastic experience: My son loves GameStop! Very knowledgeable and friendly staff

Fantastic experience: Christian helped me out so much I was having issues with my GameStop reward points she called corporate and got it fixed within less than 10 minutes I was purchasing a DC action figure for my little brothers birth day. She was extremely helpful and patient she was super nice. Daniel also did a great job he explained to as well in depth (both of them) about how points. I heavily recommend getting a Pro Membership if you’re a gamer. It saves you a lot of money in the end. Again thank you so much Christina and Daniel great customer service both deserve a bonus!

Negative experience: Was in the mall today with the family and decided to possibly grab the new Madden. The guy behind the counter was just on his phone the whole time and snobby when I asked him a simple question about trade ins and such. I wont be giving them my business anymore, Not even a “hello” or a “ thanks for coming in” once i left. Big reason retail stores are dying nowadays.. teens without any desire to work and be on their phones. Pretty disappointed

Fantastic experience: Simple transaction without complexities or wait

Fantastic experience: Can't stop won't stop GameStop

Fantastic experience: Clean

Negative experience: Denying us because we didn't have a mask

Fantastic experience: Friendly and knowledgeable staff. They always have a good fully stocked Funko selection!

Negative experience: Quite disappointing that I needed a controller for the Xbox one and they only had one that was universal but I ended up finding two controllers for the price of their one controller on Marketplace. GameStop is no different than the prices at Best Buy ‍♀️

Fantastic experience: Pew pew pew ........that's me playing my new game I got here

Fantastic experience: Nice customer service, multiple kind of products

Fantastic experience: The employees here are outgoing and friendly. I didn't know you could pre-order upcoming funko pops until an employee here told me and it is an awesome way of calling my dibs on a popular funko pop before it comes out. Also they informed me about their pro membership where it's $15 a year but you get $5 credit very month so you can come in and use you $5 on Xbox store, psn store gift card or fortnite v-bucks and pay the difference! It's awesome way of getting double the credits for any system store you play on!

Negative experience: Too expensive for used games. Some are just 5 bucks less than the brand new one. What's the point?

Positive experience: Empty store out of everything.

Positive experience: Good customer service, good quality gaming

Fantastic experience: Very friendly, always learn new things with games coming up & game there also.

Positive experience: Good

Fantastic experience: Very helpful

Negative experience: Worst GameStop ever, not sure the staff ever played a game and most things were sold out. If all the GameStop's were closed but this one I would just wait for the others to open

Fantastic experience: I like games

Fantastic experience: Era divertido cuando jugaba

Positive experience: Love getting games and advice from here. Top notch customer service and knowledge base.

Fantastic experience: Love this store good employees and good customer service best

Fantastic experience: I love coming to this game stop. The staff is so friendly and helpful. Scott, Ben, Brian, and Dan always help us out. The others too, I just dont know their names. They always help me out picking games for my grandchildren. They even got me interested in games.

Negative experience: Service is ok

Fantastic experience: This has got to be one of my favorite stores and not just for games but for the awesome merch they carry and their awesome employees.

Negative experience: The older short lady with blonde hair is tooo much. As soon as we walked in she said whatever she needed to but as I was talking with my son she interupted 3 different times to butt in and answer questions. No one was talking to you. She literally stood over your shoulder. We walked out went to the one buy comcast and spent our money there..

Fantastic experience: Nice employees and great service!

Fantastic experience: Good service I just bought a master chief figure and they didnt push a rewards card.

Positive experience: Place was ok.

Fantastic experience: Well it's got games wall to wall . They do have collectables and shirts. My grandkids like to get their games there. I dont have a play station my daughter and kids do theres 3 PS4's in the house lol . All I can say it is the place to get your games, they have them all .

Negative experience: Very rude customer service, short lady.

Fantastic experience: Nice place friendly staff

Fantastic experience: That place is awesome!!!!!! Your're gonna enjoy it when visiting there.

Fantastic experience: Amazing

Negative experience: Don't see a real need to ever go here. Anything I need I can order online or go to Walmart and get it

Fantastic experience: Great

Positive experience: knowledgeable staff..

Fantastic experience: Knowledgeable staff.

Fantastic experience: Love the starwars

Positive experience: If u like video games this is the place to go.

Fantastic experience: Me gusta mucho

Fantastic experience: Always getting deals on games and game merchandise. I bought a lot of Christmas items there. Get the Game stop Card to get points.

Fantastic experience: Very friendly staff

Positive experience: I like this gamestop. always friendly willing to help. have an issue with forgetting to take games out of cases.

Negative experience: Online inventory is inaccurate. Got burned at two other stores and wound up having to call the stores to find what I needed. Don’t trust their (and many other stores) online inventory statements! Call and confirm first, even if it means sitting on hold for 10 minutes. Also, make sure they are actually looking at the item and put a hold on it. Confirm with the SKU that they are actually holding the right item too. Many different models, revisions, styles and releases have subtle differences and not everyone is familiar with all of the products, so mistakes are likely to occur!

Positive experience: Busy but day after Christmas. Expected a little.

Fantastic experience: Lost of pop fingers

Positive experience: I sold a tablet and got less than i would have got at another gamestop whose machine was broken.

Positive experience: Store looks crowded with overpriced toy shelves

Fantastic experience: Got fallout 76

Fantastic experience: Absolutely the best for video gaming source also great service love the discounts for being a pro rewards member

Negative experience: Service was good but the lines were way to long and only one person on register took forever for a small purchase

Positive experience: My son love the store

Fantastic experience: Very helpful and a large selection!

Negative experience: I purchased a game here. No issues.

Positive experience: Great games ect... should allow refunds to games that have been open if customer doesn't like it and has the receipt-all GameStops

Fantastic experience: Knowledgable and friendly staff! Answered all of our questions and helped us find exactly what we were looking for.

Negative experience: They dont price match against their own website. Ridiculous!!!

Fantastic experience: Fun place to buy games, reasonable prices.

Fantastic experience: Great place good deals will shop there again..

Fantastic experience: Great workers and a very nice selection of games. Would recommend

Positive experience: This one is alright. They dont sit there and just stare at you when you ask a question. But the price of used games is ridiculous. You paid someone 4 dollars for that game and then turn around and sell for pretty much full price. I get the reasoning behind it and all but seriously.

Fantastic experience: Great selection of games

Negative experience: Barley pays you anything on your trade ins really tour gonna give me $10 for a game your selling for $45.

Fantastic experience: Awesome customer service

Negative experience: The employee's hand was sweaty.

Fantastic experience: A really chill gamestop. Compared to the others nearby this is the smallest but it's in a mall so that's understandable. Employees are nice and are always ready to help.

Fantastic experience: Special Thank You to Robert this locations assistant store manager! You are an asset to this company. Great customer service. Thank you for being there to assist me with my issue.

Negative experience: Sold me a PS4 only had it for 3 months and it’s broken, went back in to see what they could do and told me that they could do nothing besides trading it in for $40!!!! I spent $270 GameStop!!!! Never go there people.

Positive experience: Very disappointed went there on a Tuesday and only one employee.

Fantastic experience: Good to just find games when you're at the mall.

Positive experience: Friendly staff, lots of Pop! figures

Negative experience: Worst gamestop I've ever been in for one the two female employees were rude, and when i asked about damn near any game on the shelf they had no idea . I love how gamestop hires people who have no idea or experience with video games well atleast at this location every other gamestop i have been too they are friendly and the employees atleast know a little bit about the games

Negative experience: HORRIBLE and very INCONVENIENT EXPERIENCE preordered Battlefield 1 THREE months ago I asked for the early enlister edition which is $80 plus us tax i made a 50 down payment and told myself id trade some games in in to pay for the difference, when i came to trade 3 games Star Wars battlefront,Need for Speed and tom clancys DIVISION all which i payed $59.99 for at THAT store "brand new"which is about $64 with tax 64x3=$192 i spent at that store on top of $700 i spent in march on a ps4 controls games so back to the game battlefield 1 i owed about $30 dollars tarded my games i was told the games covered the diffrence and they even gave -$5dollars back that i could just pick it up monday oct 17 at midnight i get a call from the team leader at the stores that i preordered the game and can pick it up at the outside mall location at 12am October 18 early enlister i paid for it I stay up till 12 when I go in she says no you paid for it at the mall location I can't give it to you here' but she's a team leader for both stores'??? Why did you call me ? Why did you tell me i paid for it and i could come get it at 12 lol so i leave very irritated go home come back the next day to the mall location im sure it was her again i go on break to go get it sure enough i get there and oh you still owe $15-$18 wait a minute i thought i paid for them i traded in 3 new games i paid $192 dollars for that meeans she only gave me 19 for the games and i got lied to that the games paid the balance second time back told me she couldnt do anything unless i have the receipt its on file that i traded them in but they did not tell me how much i was getting,just told me it was paying off the diffrence second day ive wasted my time going still dont have my game im irritated and i cant findbthe recipt pisst inconvenient and unprofessional

Negative experience: bought final fantasy 14 heavensward expansion they said it didnt have the code that came with it but the code was only for free trial so it wasnt needed got the game home and after loading the disc find out i need a code to access the expansion also they didnt even give me the real case cause they said it was the last one. this place is a joke

Positive experience: The staff is always helpful and knowledgable. Always busy though.

Negative experience: Horrible went in BEFORE I came called asked about a game describe the employee MARIA found it said yes we have it I got there and the price was $30 dollars more didn't honor the ticket even though over the phone she agreed with my price and the price on the ticket was very rude! Horrible employee one employee told her to honor it and she wouldn't suck even more because I drove half a hour to get there with a sick two year old because it was the only one left!