GameStop

Fantastic experience: I haven't been to GameStop in quite some time but I went recently and decided to start playing magic the gathering again because they hold local events which is really cool so it's got me back into the hobby thanks to GameStop

Negative experience: super rude. asked the guy w long blonde curly hair w glasses one question & was rude, acting like i was wasted his time w one second. also the cleanliness of the staff is so unprofessional, no hygiene whatsoever

Negative experience: Store employees need to keep products that are not ready to be released off the floor or behind the counter. Already purchasing products and then was told I could not purchase because they have not been released yet. Big disappointment.

Negative experience: Terrible , I’m waiting to check out and the employee is having a dumb conversation with the customer who’s already checked out about which Mexican restaurants are the best to go to . This lasted minutes I felt like an idiot listening to this waiting with my hands full of stuff I’m trying to buy. Put it all back and walked out . 1pm on 2/28. It’s incredible the lack of awareness. At least $200 worth of stuff. Menudo must be served hot . That’s what we figured out here.

Fantastic experience: Friendly and helpful and great service

Negative experience: The guy that’s supposed to open the store literally sat in his car for 20 minutes past the opening time. Then got out and proceeded to take an additional hour to open the store. He watched me and 3 other customers go to the door and check the hours. Without offering any reason as to why he wouldn’t open it on time. Very unprofessional and definitely lost my business. Some people work nights and can’t afford waiting an hour for someone to open a store for us to do our shopping. Honestly I hope they get rid of this incompetence filled excuse for an employee.

Negative experience: Don't bother calling this store they will never answer the phone.

Negative experience: I preordered a deluxe edition and they didn’t even have my preorder. I’ll just drive to Odessa or Big Spring from here on out.

Fantastic experience: Super kind staff member Willam fixed a mistake that happened last time I was there with a different employee very helpful

Negative experience: Justin C is the worst sales associate at this store , Very rude and snarky and lied about making my GameStop membership account so I didn’t get any points during my purchase SMH ! Also kept putting the blame on the “ New “ associates to save his own ass. GameStop in the mall was very helpful and even helped me receive points from my $200 purchase that JUSTIN SAID HE ADDED TO MY ACCOUNT ALREADY. 0/10 would not recommend ! The Mall GameStop is better.

Negative experience: My son try call to employee and keep ignore deaf no fair . My son try communication but employee never respect.deaf that was rude .

Fantastic experience: This place was so great and they treat me so nicely. The staff members there were chill and helped me look for the thing that I needed. I would recommend this place if you’re into gaming.

Positive experience: So I walked in and looked around a little, and they had some decent stuff it was clean, but I got to the register and asked if one of the games they had was in stocks and the guy named William told me "I don't know" and shrugged it off. So I went and looked for myself and they did not have it. So I asked him one more time and he said. What was the Game again. He obviously did not look it up and said no.

Negative experience: Locked out. 20 mins past opening. Employee standing at the register, shaking his finger at me when I knock.

Negative experience: manager named Rikko is all u need to know

Negative experience: Beware I purchased a New Nintendo Switch OLED that was faulty. Rikko the manager refused to refund my money or exchange the device. The assist Justin also was gaslighting me as well. Do not shop at this establishment.

Negative experience: They never answer their phones and the trade in values are absolutely ridiculous.

Negative experience: Yes they closed at 9. Walked in 853. As soon as 9 hit. They wouldn’t let me buy anything and was told to leave. At 9 on the dot. Was just checking for 1 game

Fantastic experience: Went by at 830 on a Saturday and it was closed already. 7/1/23

Positive experience: They never answer the phones

Positive experience: I give the store itself a 4 star rating and also the gentleman that was working the morning shift today 6/7/23. Me and my husband went in lastnight 6/6/23 around 7:30-8pm. We had already looked online to make sure they had the game Watch Dogs 2 in stock , which the website said there was 3 in the store. We arrived at the store and upon opening the door the employee was sitting down having a conversation on his cell phone. Didn't bother to ask if we needed assistance , welcome us to the store or anything. He seemed like he had an attitude that we walked in. We looked around and found the case to the game but was told by the rude and lazy employee that the website inventory was for ALL stores in Midland and not just theirs. We were also told that the game was not in stock and we would have to order it. Anyone that knows anything about game stop knows that none of the games are kept in the cases , you need to go to the drawer to retrieve them. Not feeling like arguing we went home and proceeded to order the game and said we would go back in the morning to pick it up as scheduled. We returned in the morning with our order number and the guy that was working looked it up and went right to the drawer to grab it. I asked him if it was possible the game was there lastnight and he responded saying " yes , we have a few of them." We let him know what had occured the night before and the look on his face let me know right away that the guy working lastnight must be one they get complaints about often. He apologized for the experience and quickly got us checked out. THANK YOU TO THE MAN THAT HELPED US ! KEEP DOING WHAT YOU'RE DOING ! HE IS DEFINITELY AN ASSET TO THE STORE

Fantastic experience: Very informative, relatable, and helpful.

Fantastic experience: They sales people are not pushy which is always a plus. When you ask for help, they are there for you. Another plus.

Fantastic experience: It’s overall great but one thing is that the machine temporarily broke one time which limited for people to use credit/debit cards.

Fantastic experience: I love GameStop period

Fantastic experience: Pretty good branch. The guys in here are friendly and knowledgeable.

Negative experience: My boyfriend went in to do an exchange on a game and the guy working said he would not do it basically just because it’s two hours till closing and it’s too much of a process to go through. Just flat out being lazy. Don’t work if you are just going to intentionally make a bad rep for the company you’re working for.

Negative experience: Kaden, worst customer service! He lied about his managers being "off" for the next few days. Called gamestop inside the Midland mall spoke to Myah there. He was so polite, helpful, and actually willing to listen and help.

Negative experience: An employee was pretty rude when checking me out. as I grabbed the bag and said thanks he says something under his breath as I’m walking out.

Positive experience: Always friendly help and they can answer questions about what I'm doing wrong when I play games.

Fantastic experience: Gamestop always rocks! Cool staff, knowledgeable, and helpful. Keep up the good work

Positive experience: Been some time since I've been in a brick and mortar gamestop. I used to go all the time like 10 years ago and load up and games, because they were a good deal. Today I am happy to say that they have not lost their core value. Yeah their prices went up a little due to inflation and they sell a bunch of nick nacks, but it still brings that feeling back of getting a good deal on a used game.

Negative experience: Love the chain, but the Midland always seems slow and lazy. If You say you're open at 10am on Fri, then make sure you're open

Fantastic experience: . great service great attitudes and a big selection

Negative experience: Has the picture indicates the bear was fierce

Positive experience: Had purchased a power supply for our Xbox and it didn't work when I got home Soni decided to take both the power plug and my Xbox to the store after their recommendations didn't work over the phone and we found it was in fact a faulty power supply but they got me fixed up and back in action.

Positive experience: Solid location staff is always nice

Positive experience: Great service pretty informative. A little pricey

Fantastic experience: Nice employees

Fantastic experience: The cashier hooked me up with a promotion that I wasn't aware of and had the product I was looking for in stock. Great customer service!!

Fantastic experience: Has everything I need for the whole family

Fantastic experience: Love going there great deats

Fantastic experience: I got scammed one of the other game stops but ever since I've been coming to this one they're straight-up great staff helps me every single time I would give them 10 stars but I only can give them five

Negative experience: If you dont do it with them online there is no real reason to go to the actual store cause they wont have it or they xant help yoi with anything.

Fantastic experience: If you don't count shopping online it has the greatest selection of games...bc its literally a game store

Positive experience: Cool

Fantastic experience: love the staff,they always answer my questions right,prices are reasonable

Positive experience: The store offers great selection. The employee there was very helpful and knew how to direct us.

Fantastic experience: Amazing place

Fantastic experience: great place to buy anything for your gaming system

Negative experience: Never written a review before but I called for 40 mins and no one answered. AWFUL customer service.

Fantastic experience: Friendly people here. They really want to help

Negative experience: The location doesn’t open until noon. They won’t do store credit on returns unless you have a receipt or the associate that sold you the product is there and can verify the product came from that specific GameStop. That policy doesn’t really make any sense. Will not be shopping here again.

Fantastic experience: Manager Rikko is the most reliable source for any game info! Very nice and the store is always good at finding the right system and games for what you enjoy!

Fantastic experience: The Midland, Briarwood St GameStop has very experienced employees who were very informative, respectful, and very helpful to every question we asked. Store looked very clean, organized, and easy to find what we needed. I recommend this store to everyone. You want answers on gaming, just ask them and the employees are very knowledgable especially the Manager who is very kind, and does everything to make your visit the best.

Fantastic experience: Pick the game. Paid for the game. Drove home with the game. Then went inside my house to play the game. The Circle of my life. (The Lion King movie must be playing somewhere. )

Fantastic experience: Great service

Positive experience: They had a few things on sale but staff wasnt helpfull at all

Positive experience: The staff are why I'm giving four stars instead of three. The staff have been great here lately but the prices on used games and consoles are crazy high. They will rip you off on game trade ins too. Sell old games on Facebook.

Fantastic experience: Great staff and selection.

Positive experience: Didn't have the game my son wanted. Employee did try to find it.

Fantastic experience: Robert was very friendly and helpful.

Fantastic experience: Our last visit was great. Me and my wife had a few questions about the new Nintendo switch. The employees answer all of your questions and had good suggestions on games for the console. The wher bother very friendly and efficient at there job.

Fantastic experience: Absolutely love GameStop. They know me by name, as well as by my preferred gaming system, so they always let me know about new releases or upcoming games. They also know that we're a house divided (by gaming systems), so they keep us updated on our systems, updates, DC, and everything else we need. They even allow us to ship directly to our house, which is handy when you live 2+ hours away! In the past, they have even allowed us to call in an order and let family members pick up for us, which is a huge help when we're not expecting to be in town for a while. We always make a point to stop in when we're in town, even just to say hi and get updates.

Negative experience: Employees with extremely high bad attitude

Negative experience: Employees with bad attitude...

Negative experience: It’s really difficult to shop at this location, mainly because of some of the employees. There’s always an issue, wether it’s having to deal with their rude attitude or they’re always “holding” something for another customer. Management should really step up the way they train on customer service. Customer shouldn’t have to feel bad, because of how the employees act.

Positive experience: I like the place, nice environment to buy games but they would not let me purchase an m rated game, borderlands 3, even though I've played the others in the series and I'm almost 17. Disappointed but it's not really a big problem, would still continue shopping there.

Fantastic experience: This place is great Xavier really makes you feel welcome great customer service

Positive experience: I like Gamestop. Lots of stuff here to choose from, consoles, phones, games, collectibles. And if you're a heavy gamer like me, you can get all the early content, previews and pre-order games. Nice.

Negative experience: Plan on waiting at least 40 minutes per visit. One dude up front, 2 in the back, and a line halfway around the store.

Positive experience: Good place for video games

Fantastic experience: Selection was great. They could use some more help over there though. There was only one person there early afternoon and the line at the register was 6 or 7 deep. Tough to get help in an oilfield town is what I suspect the issue is.

Fantastic experience: Awesome as always. The crew is always very helpful and knowledgeable about the products/offers. I've never had a bad experience.

Positive experience: Like every other one in nation

Positive experience: It's a wonderful place to get games

Negative experience: Ive been shopping here for 6 years and every time when i go there to reserve a new time to there an issue but ive never expressed it...this time i am...i reserved mortal kombat the 100 dollar and was told i would get a scorpion mask along with it...i get a call today telling me that the game had a 9clock release i said cool does it still come with the and to my disappointment it doesnt...but initially i was told it would...all im asking is why every time when i go reserve a game why do the salesman lie to make a sale...ITS ONLY A VIDEO GAME its not that big of a deal smh

Positive experience: I like going to Gamestop. The people behind the counter shouldn't be so chatty when there's a LINE. Let's keep it moving, folks.

Fantastic experience: Nice place to find game accessories

Fantastic experience: Its ma am

Fantastic experience: Fantastic

Fantastic experience: We ordered a VR system from Best Buy, it was supposed to be ready for pickup today...It wasn't. We canceled our whole order (right at $500). I looked online and Gamestop said they had them available for pickup. Put one on hold and drove over. Sure enough, they had one, plus all the games we had picked out and returned at Best Buy (Worst Buy). Super happy with our purchase and the customer service we received!!! THANKS GAMESTOP!!!

Positive experience: Staff was helpful

Fantastic experience: They are super friendly and helpful

Positive experience: Mas o menos

Negative experience: One person working the register while another swept the floor with a line of people waiting to check out.

Fantastic experience: The staff there is awesome and very helpful. Good group to be around.

Fantastic experience: Always helpful staff

Fantastic experience: Great people nice work very hard for long hours

Negative experience: Worst customer service ever. Did not acknowledge us, asked us to move to a different line even though there was no one in the store. Did not greet. Rolled eyes as we walked up.

Positive experience: Typical game stop. People we especially friendly and helpful. I only took off one star because of a sign that was ambiguous.

Negative experience: Been a loyal GameStop customer for a very long time, worst location there is a couple of good people. But there is a few ones that surprise me every time, no manners they can’t even look at you when you purchase an item, ask if you need anything else. And every time I ask for online game services like Xbox live they always ignore it, give me my receipt can’t even say oh thanks for shopping here.

Fantastic experience: The people that work here are great, really patience with my son. Highly recommend :)

Negative experience: Most of the time a drag and feels like you are being ripped off.

Fantastic experience: Great service , and they always have what I want in stock

Positive experience: Crappy. 2 people running a shift and no one helps you. Don't waste your time at this location.

Fantastic experience: Its gamestop. Not much to say. But if i had too. Id say this. Great workers and fun to talk to.

Positive experience: Always nice and friendly. Always helpful

Fantastic experience: Very great pieces on games old games for cheap

Fantastic experience: Have every game I'm looking for. They have used stuff too so I don't have to pay an arm and a leg for a game or a mic. Employees always know what your looking for and the store is so organized. Go to place for gamers!