GameStop

Fantastic experience: Stopped in for a game for my kids. They did not have a copy in store but the store manager Sergei went out of his way to get one. GameStop is lucky to have such an amazing employee! Will be back and highly recommend this store and it's manager Sergei!

Negative experience: I’ve been wanting a Wii console for a while now, finally had the money and the website said they had one in stock so I flew down the highway as soon as I got off work to go get it. When I got there still with 30 minutes to close (with the open sign off), the employees just glared at me as soon as I walked in and didn’t even look at me till I started talking. “Really sorry for being late guys I came straight from work. Do you have any wiis in stock?” Without looking up at me, the kind employee said “nope. No wiis. Okay. That’s not what the website says. Oh well maybe the website is wrong! “Aww man, oh well have a good night guys” I said, with no response. I don’t want you to kiss my feet and give me the best sales pitch I’ve ever heard, but a little decency would be cool. I worked all day too, I’m tired too big dog. I just don’t want to leave a GameStop feeling like shit.

Fantastic experience: Friendliest staff, always willing to answer questions and help how they can, went above and beyond for us and it’s greatly appreciated.

Negative experience: I would not bother going to this site the two ladies this morning on Black Friday are rude and just ran their mouths the whole time about customers mainly one that they refused to even tell them how to get the deal for Black Friday so they ended up charging them for items that should have been free with the deals they have today and how they don't want to help to the point they were even talking about how they deny customers customer service and send them to the other GameStops so again I would not bother wasting your time at this location until they replace the Associates and maybe get rid of the boyfriend just standing in the way of customers I will not be spending another dollar at this location the GameStop located at the mall really go the extra mile to take care of you I've had nothing but good experiences at most of these GameStops so to the associates I am sorry that you do not like your job please leave we would like our store back

Negative experience: What kind of franchise doesn’t open until 12pm? You think you’re a privately owned tattoo shop?

Fantastic experience: Very nice and clean ,worker was very nice and plot

Positive experience: Not much selection of PS5 games, used or new.

Negative experience: Literally no one there

Fantastic experience: They we're very helpful & nice. Answer my questions I had I recommend going here if you have questions or need gaming stuff

Negative experience: Whoever the girl is working at this store today is not having a good day. I just left because her attitude wasn't worth it. Hope your day gets better

Fantastic experience: Great memories of having gamestop point cards. But the prices are always higher at all gamestops vs other stores or fb swapshop.

Negative experience: Need to update store hours unless they went out of business

Negative experience: Hours on google are wrong

Positive experience: Never enough employees to accommodate. Employees/Managers are awesome they know their Games!!

Negative experience: Worst gamestop i have EVER BEEN TO! The lady behind the front desk was very off putting, couldnt find my order, then got mad at me when i became upset. While sitting in my car afterwards, after having to CANCEL my order, she proceeds to glare at me the ENTIRE TIME. Went to a different gamestop and had amazing service. This place has NEVER been a good experience.

Negative experience: GameStop stole 130.00 from me… said 3 games were shipped when I only received 1… would never recommend this company

Negative experience: It’s 4:30pm. Middle of the stores operating hours. Doors are locked. With a sign that says “we stepped away for a moment” iv seen 5 people myself included go up to the door. That’s money you just turned away. Money that can help cover another associate. So that you don’t have to close down in the middle of the day!

Fantastic experience: I just had a 10 out of 10 experience there. The gentleman that helped me was kind and knowledgeable. He helped me save money and pick an efficient Superior product all while being personable and educating a first time customer

Fantastic experience: Such a wonderful staff here. 10/10

Negative experience: The customer service at this location is lackluster at best. Employees will give you sighs and attitude for requesting help. They are there only to collect a paycheck, not actually help customers, or do real work, like help customers. I can't imagine stocking is difficult with the low amount of foot traffic here. Two GameStop's in Columbia is 1 too many. This one could close and no one would know any better... Except the employees who refuse to help customers, like at this GameStop. Did I mention customers are not their concern here? Buy online from a competitor. You will be happier than shopping at this retailer.

Negative experience: Customer service was very poor employee rushed through my whole online order and messed up my shipping address now I have to sit and call customer support for hours because she didn’t do her full job.

Negative experience: Went in to look at items with my 8 year old grandson . Most items we looked at did not have price tags . Had to ask employees to scan items .Trying to teach my grandson about comparison shopping and getting the most for his money . Doubt we will go back .

Negative experience: Customer service I received was absolutely terrible. The employees name was Logan. I called to ask a question and he cut me off in the middle of asking a question, used a very hateful tone of voice, and hung up on me. We tried to call back to get a different person to talk to and she was also rude. We only wanted to ask some questions about a controller. GameStop should really hire more helpful and friendly people. This isn’t the first time we dealt with rude GameStop employees. The other locations are much better.

Fantastic experience: Great experience with the staff. Lots of information about an Xbox Series X and if if would be a food upgrade for us. No pressure to buy, but just info.

Negative experience: It's OK. Go to the mall gamestop and ask for Devi for the best experience

Fantastic experience: Helpful and organized.

Fantastic experience: The guy working helped me out to understand the Xbox. He rocks.

Positive experience: Its a pretty good place for all your video game needs and the people there were very friendly and helped me with all my questions and helped me with my console that i was buying I would recommend this place to anyone that is in need of a video game system or games or that has kids or grand kids and wishes to get them a game system or games

Fantastic experience: Lots of stuff

Fantastic experience: Got great assistance from Josh.

Fantastic experience: Staff was helpful and quick to get us in and out.

Positive experience: They had a wife selection, but staff was rather rude.

Fantastic experience: Both employees were very helpful. We were trying to find Minecraft for our XBox360. They didn't have it but got it ordered for us and it should be at our house in about 5 days! They also helped me find the account I had made there a while ago since I didn't have the keychain card.

Positive experience: Nice location, the store was very clean and well organized. The staff was more then helpful, I would recommend this location above the others in town. Only downside is that the store is fairly small for a GameStop.

Negative experience: Went in to sell a switch employee was irritated and rude from the beginning got mad when ask why he was being rude to me and my wife he broke my kick stand off of my switch and tossed the switch on to the counter game stop has been notified so far nothing has been done about the damage to my switch or attitude of employee I will keep everyone posted on what is done might just call police and local News

Fantastic experience: Staff here has always been top notch. Right down to offering their personal pre-orders when mine was accidentally canceled by the Webstore. Good selection and typically has what I am looking for.

Fantastic experience: Had a great experience here, thanks for helping me find the game

Positive experience: Excellent service Excellent quality very helpful

Positive experience: Parking is horrible! Not to mention its on a semi busy road. Love the atmosphere once inside, staff seemed depressed. Plenty of selection.

Fantastic experience: Great place to get games and gaming Out accessories

Negative experience: Was not a good selection, an the game I wanted was way over priced, not even 10 dollars more than it was posted online for, the same game for Xbox One was 15 dollars cheaper an for the Xbox 360 it was 40 dollars which was ridiculously over priced,

Negative experience: Small space no enforced mask rules, bunch of people in there with no masks on, no thanks.

Fantastic experience: Quality customer service!

Fantastic experience: The woman working here is the best employee this store has ever had. Her name is Devi, and she was able to take care of every need I had. She knew the answer to every single one of my questions. She also was able to balance answering questions on the phone while still showing me the product I was looking for. Definitely someone who deserves a raise or promotion if those are options. If she reads this, I hope she knows how awesome she is! Will definitely be coming to this location from here on out. My girlfriend and I adore her. Thanks for the help, Devi!

Fantastic experience: Friendly night staff

Fantastic experience: Friendly atmosphere every time. Nothing but love over here. I dig this spot!!

Negative experience: One of the employees will tell you lies about games just to make a sale.

Positive experience: The associates here know their stuff and are very knowledgeable, helpful, and personable. They are always suggesting new games, or offering help with purchases for our consoles.

Fantastic experience: Helpful and knowledgeable staff. Great selection of games, gaming devices and accessories.

Fantastic experience: I love game stop! Its a brick and mortor amazon for gaming! You can get new games and consoles, as well as used. They have a small stock of gaming appearel, and collectibles. Instead of waiting 2-14 days and paying for shipping, you just stop by the store and browse the respectable selection. The staff has always been friendly and happy to help.

Positive experience: Good customer service..

Negative experience: Bought 2 gift cards for Fortnite. Cashier said 1 wouldn’t activate. Got another off the shelf spanned it and said we where good. Went to upload for my daughter and son for an early Christmas present, 1 worked other said not card hasn’t been activated. Took cards and receipt into GameStop on Broadway where I purchased them. The receipt doesn’t match the card he scanned. They refused to fix it and now we are out $25.

Positive experience: Great place for geeky flair!

Positive experience: The staff here is very friendly and helpful

Fantastic experience: Made my purchases quick and painless. Made helpful suggestions for ways to save money on my purchase. Excellent customer service.

Fantastic experience: My kids love it

Fantastic experience: Best GameStop in town, in my opinion. The staff is always super friendly and knowledgeable of the products, and most can fire-off release dates and recommendations immediately.

Fantastic experience: We love coming to GameStop. Brice and his team really make my family feel welcome

Fantastic experience: Got Dem dealz

Fantastic experience: Its kid friendly and it has a lot of games for anything

Fantastic experience: We like this store a lot. Everyone is very helpful. this last time we had Store Leader Bryan, and he helped us plan on upcoming game purchases and looked up things for us.

Positive experience: Its gamestop

Fantastic experience: The other GameStop locations in town are a joke. This one has a very friendly and knowledgeable staff... The prices are FAR cheaper than the other GameStop locations (I get that each location has different demand, but $25 for a $5 is just silly), and the experience here is always a pleasant one... And I'm not really much of a gamer. Thanks for treating a dude like somebody who matters

Fantastic experience: Everytime we go to this particular store, we have a really good experience. The store leader is informative without being overbearing about it. The store is VERY well stocked. They are the best prices for used games in the town. Really enjoyed going to this location.

Fantastic experience: Great customer service, great products, and great prices

Positive experience: Decent stuff, just like the typical GameStop that you would see anywhere else.

Positive experience: The sales associate was very helpful, although a bit pushy. All in all, it's what I expected. I've been visiting various locations since the 90s.

Fantastic experience: Good friendly customer service and a nice clean store.

Positive experience: Very helpful

Fantastic experience: I’ve been here twice on my travels and a couple employees already know my name. Never too crowded and they have a HUGE selection of merchandise (in addition to games of course). Great place to both purchase and pre-order Funko Pops! if you’re into those.

Fantastic experience: Helpful and reasonable price

Positive experience: Always love this store but sometimes feel thier prices of trading are unfair

Positive experience: I enjoy taking a little time just walking thru looking at the merchandise. Usually walk out with something I purchased.

Fantastic experience: They're very helpful and went out of their way to help me understand their bonus points and other methods of getting the most bang for my buck.

Fantastic experience: Food was delicious

Fantastic experience: The only place I buy my son's gaming supplies

Positive experience: Very helpful

Fantastic experience: Such a delight going there. Im not very tech savvy, but I can always guarentee the people working will be able to answer my questions or point me in the right direction.

Fantastic experience: Helpful staff willing to answer any questions and help you find what you're after.

Fantastic experience: What a place! This store has it all! They've got very nice employees who are well learned in the arts of gaming. Not to mention it's just plain awesome to have such nice people who are eager to help but not be pushy or condescending. Wide selection of games and gaming accessories.

Fantastic experience: Fantastic

Fantastic experience: The staff are knowledgeable and friendly. Jordan is amazing

Positive experience: Not the best of service. Highly recommend buying the extended warranty on used games. Check those disc before you leave the store for scratches. Otherwise, you might be returning the game for another if you bought the warranty, or you will be out some money.

Fantastic experience: Nice place. Lots of options of games and gaming systems new and used.

Fantastic experience: Amazing

Fantastic experience: This is my first choice when I buy games.

Fantastic experience: Great helpful staff and great selection. Nice location.

Negative experience: ive been shopping here for years and usually a really good experience. But i went here this past saturday around 4pm waited in line to be helped there were 2 employees working i was behind a women and the other cashier was helping another couple and there was a guy waiting after them. two guys came in a few minutes after me and when the guy cashier was finished helping the women in front of me the cashier yelled out i can help whoever is next and the two guys that came after me and waited in line after me just jumped right in front of me to the counter i told the cashier i was waiting in line first and he talked to me like i was wrong or something .even tho i was before the 2 guys. so i told him what game i wanted to buy and the way he was talking felt like he didnt want to serve me so i will not be coming back. lost a customer here when i literally spend thousands of dollars at this store each year for games and other products. never apologize to me but he apologize to the other guys even tho he jumped in front of me

Fantastic experience: Good experience, service with a smile, knowledgeable on deals and trade in offers. Was disappointed that the deal I wanted wasnt still available but that was my fault. Cool place

Fantastic experience: We were unsure what we wanted as far as a system. Cole and Jordan were awesome at helping us! We got the system we wanted and some great benefits! Thanks you two!

Fantastic experience: Everyone there is like our second family. Dusty, Michael (Mikey-still mad you cut off your dreds ), Brian, and Bryce are the best. They know how to make your experience at game stop a one of a kind. They are very welcoming and always make you feel like you're of their own. Love you guys! Won't go anywhere else for my gaming needs.

Fantastic experience: They explained every thing I needed to know about the points work,refunds and exchanges. I was so impressed by the friendly staff I will drive the extra miles just for this store!

Fantastic experience: They help you find everything you need and even deals to save more money. They truly care about their customers and want them to come back!

Fantastic experience: The staff here is excellent! Within minutes I was assisted, the manager even went as far as to help me out by price matching a game which was cheaper on Amazon, which isn’t something the normally do. I had been to several Walmart’s and Bestbuy’s looking for a copy of Splatoon 2 and it’s sold out everywhere! Thank y’all for the assistance and speedy transaction!

Fantastic experience: Great employees make this location stand out. Casey is awesome!

Fantastic experience: The friendliest GameStop in town. This is my go-to spot.

Fantastic experience: Amazing employees! Always so helpful and they know their stuff!

Fantastic experience: Excellent customer service; friendly, helpful, and knowledgeable staff. I always get treated better than I deserve. I cannot stress enough how consistently impressed I am by the staff here.

Fantastic experience: Very helpful! I was honestly shocked at how helpful and polite these employees were.

Fantastic experience: Good selection