GameStop

Fantastic experience: Always friendly and helpful service. Great store.

Fantastic experience: Very good customer service by Jonathan

Negative experience: Swung by on a Monday evening to pick up a card pack. Only 1 person working who must have just started because he spent 10 minutes spitting out a word salad to basically say he had no idea. The next customer must world there because he sold a couple of Nintendo DS games and went around the counter to basically compete the transaction. Finally, the customer hemmed and hawwed over how much to put on a giftcard. We finally just tossed the card pack on the counter and bounced. DO NOT GO TO THIS GAMESTOP UNLESS YOU'RE LOOKING TO WASTE YOUR TIME.

Negative experience: I just got my bonus check and got back into town from my honeymoon, planning to buy two new controllers and a few gifts for my family. Planned on spending a good couple hundred today. I walked in and asked Alex for a set of oculus quest 2 controllers. He confidently snapped and pointed at a spot in the store and said "I'll help you out in just a minute". I waited for 17 minutes while Alex and another customer talked about WWE trading cards and whether or not GameStop held a particular Catwoman figurine. Two more customers walked in before Alex decided to address me again. He walked over to me and then showed me where he was talking about. Turns out, there WAS NO CONTROLLER Alex had wasted twenty minutes of my time, making me wait for a controller they didn't even have. Then he went to the computer to check the system if they had one knowing damn well they didn't have it. Much appreciated Alex, at least you acknowledged you wasted my time before suggesting I go to Disc Replay.

Negative experience: If I could give the store zero stars I would! Since when can you not trade in controllers that you buy at gamestop? We bought a controller and got the expensive warranty about a year ago and still had almost a year left on the warranty(which allows a trade in if their ends up something being wrong with the controller) we took the controller in too trade it in because the keys were sticking and a kid who is apparently new called his manager and we got told we couldn't do a trade in when we bought the warranty?!! Technically since we had already bought the warranty the store still has too honor said warranty or offer some sort of compensation for the waisted money if they "dont allow trade ins anymore" and your store did nothing for compensation and didn't offer anything at all. I should build my case and represent myself with the photos I have of the controller and recipe with the warranty and sue the company, manager and store owner! I expect a reply aswell and you will email me the new policy in which trade ins arnt allowed. What your employee and management did is called theft and I dont take kindly too a store with a multi million net worth taking more money out of my pockets just because your employees wanted a little extra commission.

Fantastic experience: Great customer service, they were willing to help with all of my questions.

Fantastic experience: Birthday presents for my kids.

Negative experience: You are much better off going to mishawaka. The folks here have no real interest in helping you out. Just getting paid to hang out, really. Mishawaka folks are helpful. This place is pretty much bottom of the barrel when it comes to gamestop

Fantastic experience: So many accessories and helpful people

Positive experience: That was an Awesome Game Store!

Fantastic experience: Great service at Ireland Rd. Went on a Friday. Vary helpful thanks again

Fantastic experience: Great place to stop with friends

Positive experience: I bought an Xbox one there today and employee Jayce Sawyer plugged it into a store monitor and used the store wifi to get it signed in so I could use it. It was a difficult process,(for me,anyway), and he took half an hour to help and got the thing to work where it won't have Internet access. He was helpful and pleasant.

Positive experience: Super small store, not too much of a variety compared to other stores in the area. I didn't know that the workers could buy stuff while on the clock... one of the girls working went over to the POP collectibles and grabbed a POP that my husband had been looking for and told her coworker to please hold it while she went to the restroom. Once she came back out, she paid for the item and then that item sat behind the counter. So, we were shocked A that GameStop allows buying on the clock (seeing my husband and I have A LOT of experience in the retail side of things) and knowing that most places don't allow buying anything while on the clock and that you are to do it when you are off the clock (i.e. lunch or before/after work). Not to mention leaving it behind the counter with no receipt attached to it afterwards, having your customers still see that it's sitting back there can lead to them asking if it's for sale with then the worker having to explain that it's the other workers. So be cautious of things you see behind the counter, because they may already have been bought and didn't get put away with their items in the back. I do feel the quality of GameStop had drastically changed from when we were younger.

Fantastic experience: Guys that worked there were really cool, seemed very knowledgeable

Negative experience: I have no idea how game stop is still in business all you people do is rip litterly everyone off. All your stuff is over priced and if your trade in system is a joke you could have a 300$ item and you can always count on game stop to offer you 50$ for it.

Negative experience: Closed at 1pm on a Saturday. As I waited outside an employee walked past and did not acknowledge me. Opened the door then locked it behind himself. 3 people have came and tried to shop in less than 15 min. Guess I'll go back to your competitors.

Fantastic experience: Friendly staff and this location typically has a good mix of used games at various price points.

Positive experience: they have a lot to choose from, but it's so small in there. it can easily feel cramped, and it's hot. expensive, too

Negative experience: Can't believe this place is still open. Smells like B.O and loneliness in there

Fantastic experience: Hogwarts was an easy trade.

Fantastic experience: The people working there were really nice. They helped my husband find just what he needed.

Fantastic experience: Tienen buena actitud desde que entramos nos saludaron & nos preguntaron que ocupamos. Nos ayudaron a encontrar juegos para una consola vieja de Xbox 360 y nos mostraron una variedad de como 40 juegos para elegir.

Fantastic experience: If they don't have what I'm looking for they can order it to my door!

Fantastic experience: They have great service nice people

Fantastic experience: Great selection! Friendly service!!

Fantastic experience: Didn't have the game my Grandson wanted, but super friendly staff here!!

Positive experience: GameStop is a dying business that will likely not be around much longer. After not coming here for about 5 years, I come in here to see what games they have. The first thing I noticed was how bland the store was. There used to be signs and posters up everywhere and the place was packed with people, it was very lively with activity and things. Not anymore. The cashier was very nice and helpful but he looked like he had spent the whole time napping before I walked in. I'd believe it with how empty it was. I went in at around 1pm and there was absolutely nobody in here and it was so silent it was creepy. I looked around for about half an hour and left with a few games and not a single other customer ever came in the door. I was shocked to find they have next to nothing for games now. No PS2 games, no Xbox games, no Wii or Wii-U games...nothing. All they have is a tiny amount of PS3/360 games, and then PS4, PS5, One, and Switch. Mostly every game in the store was over $15-$20 on average while the rest were $45-$70. Also all the game discounts you used to get with being a pro member - gone as well. There's absolutely no point coming here anymore. I went over to Target and found a bunch of games I was looking for ON CLEARANCE for cheaper than Gamestop.

Fantastic experience: We needed Pokémon cards and a binder and they had them.

Fantastic experience: Love this place. This is my go to gamestop. Staff is super helpful and it's always great when I walk in and see Brent is working cause I know I'm going to get the latest in what's coming out and what I need to look into that is going to be big that wouldn't be on my radar when it comes to gaming. Alway know that this place will always have a great selection of collectables to pick from. Overall great place that's underrated

Positive experience: Good sale this week

Positive experience: Don’t bother calling…. No one will answer

Positive experience: Pretty good but only got 17 dollars for 2 games in great condition (gran turismo 7 and call of duty vanguard)

Positive experience: They had friendly service and low prices was glad for the visit though I didn't need anything at the time was there with someone else...

Fantastic experience: GOT MY SPLATOON 3!!

Fantastic experience: Costumer service there is beyond anything you hope for

Positive experience: If you are looking for games or video game related merchandise gamestop is ok. But I would rather purchase my games through amazon. There are some really nice men and women working there, but of course some of gamestop's policies/prices don't meet eye to eye with most customers but hey what can you do that's there rules. I'm no expert or professional at anything, I'm just ranting. What it comes down to is price, value, customer service, it's 50/50 for me. I would rate this location a 7 out of 10.

Negative experience: Doesn’t know how to answer the phone.

Fantastic experience: Some of the friendliest and most helpful staff you'll meet

Fantastic experience: Very helpful and knowledgeable. Never a problem.

Positive experience: Always a good experience. There a slight upcharge on collectibles and games. Employees are ALWAYS friendly and helpful.

Fantastic experience: I don't knownthe guys name so forgive me...but the bald guy that works here is very knowledgeable on games. Past games or games coming up. He was very informative and it's not the first time we have dealt with this guy. He is always patient and very helpful. He alone gets the store 5 stars. Thank you buddy for your help. Very professional and courteous.

Fantastic experience: This particular store has a variety of current and past games. They also have a huge selection of merchandise! The store is always clean and have excellent, knowledgeable, staff.

Negative experience: I give him the one star cuz I haven't been to GameStop since 2011

Fantastic experience: Great help, nice gear and games.

Positive experience: Stoonnkks

Fantastic experience: Game stop is awesome I show here all the time everyone super friendly

Negative experience: Horrible after six attempts of calling I went in and they didn't even get product for a new release.. just a mess. They Never have pokemon tcg.. they never answer the phone even if they are standing right next to it with no one in the store .. I know because I called while he was standing behind the counter. He just let it ring while he was on the computer. Pure laziness and lack of customer support.

Fantastic experience: Love this place and Brent is awesome!

Fantastic experience: I enjoy shopping here. They are courteous, and keep a clean store. I found some really good deals, and I would recommend them strongly

Positive experience: I like how GameStop has items that you can’t find at any other store. It can be a bit pricey but you can also find some cool items on the clearance rack. Gave it 3 stars because every time I come in this store, it has a weird smell.

Positive experience: Friendliest gamestop in the south bend mishawaka area thats for sure

Negative experience: This is for the rude service from the goshen store!!

Fantastic experience: Helpful employees

Positive experience: Are they closing this one?? last time i was there, the shelves were lacking like they were closing the place.

Fantastic experience: Sorry about the messy car but KID IS VERY SATISFIED $500 shopping in gamestop and the guy in there was major help! Thank you to CR.6 Gamestop for sending me out to West Ireland in SB.

Positive experience: Decent selection used game prices a little high

Positive experience: Enjoyed stopping in and getting a game. The clerk was freindly and helpful.

Fantastic experience: Impressed with their great customer service.

Fantastic experience: Very helpful and understanding dealing with a return. Also were able to help choose appropriate games for my young kids.

Fantastic experience: Very friendly & helpful.

Fantastic experience: Love it nice people and always have what you need

Fantastic experience: Great selection and very helpful employees.

Positive experience: This GameStop location is top-notch and quick with transactions! Just expect alot of people in the store because of Covid-19 and limit quantity, messing more people waiting, but once you get up the front, you'll be done in a jiffy!

Fantastic experience: They helped me a lot.. Thank you

Fantastic experience: Great service

Fantastic experience: The Manager Trey Is The Most Informative And Nicest Managers At This Location, His Product Knowledge And Customer Service Go Above And Beyond. This Is A Must Go To Store If You Haven't Already, The Store Itself Is Going Through Major Changes And Will No Doubt Be A Key Asset Once Again To The Gamers Market.

Negative experience: Is this place even open still?!?!?!? I call often and all it does is ring and ring.

Positive experience: Pretty standard.

Positive experience: Son bought what he needed Quick helpful service

Positive experience: Pretty good, nothing wrong but nothing special

Positive experience: Stopped through to pick up a discounted game first thing in the morning and the shop keeper was busy rn away with shoppers. He showed me the discounted area in the back of the store and I was pretty impressed with his professionalism. Definitely will shop this location again!

Fantastic experience: always helpful and informative. good sales and clearance.

Fantastic experience: Great selection of games. Very helpful staff

Fantastic experience: My kids love to get games there

Fantastic experience: Good people very helpful. Fair prices.

Fantastic experience: Store speaks for itself, its just great

Fantastic experience: Dont think I can really write anything negative about gamestop. Lol

Fantastic experience: great staff. good selections. good prices

Positive experience: Great place for gamers. Staff is great.

Positive experience: My child considers this a destination. The workers treat the cash register as body shields to hide their obvious boredom. The prices in this industry amaze me still, but there is no real choice for gaming. So, my kid is super happy it exists. Not just sorta happy, SUPER. I wish I felt better about it, how they acted, how it is laid out. Each one kinda has that "independent record store, I put stuff wherever I want" vibe. It could be a lot worse.

Fantastic experience: Good games if you need games

Fantastic experience: Granddaughter loves this place for tshirts and game cards

Fantastic experience: EXCELLENT CLEAN FOOD

Positive experience: Staff are really friendly. Prices are nice for movies and games.

Fantastic experience: Good place to get games

Fantastic experience: It is where you can get the best Deals for your money

Fantastic experience: Best place for games

Positive experience: Upsale upsale upsale!

Positive experience: I enjoy going with friends.

Fantastic experience: Great knowledgeable friendly staff. Okay prices. Store was clean. I always have a good experience when I come here. If you buy games and Accessories on a regular basis I recommend becoming a pro member.

Positive experience: I love this game stop!!! They are Very helpful and have a great selection of game's and gamer needs.

Fantastic experience: Great deals

Positive experience: The staff is always friendly and willing to help, and know a lot about what they have, the only thing i wish they had more of is the older systems and games

Fantastic experience: Absolutely love this place. Very kind service and very helpful.

Positive experience: My grandsons favorite store

Fantastic experience: They actually know their stuff

Positive experience: Great game selection.The service was fast friendly

Fantastic experience: My son goes there all the time

Positive experience: Very helpful and quick check out!