GameStop

Negative experience: Today I was at a game stop and when I arrived they treated me as if my money is not worth it and told me to move because there were people but he told me in a very bad way and I think that those types of people should not be accepted in any business that tries to talk to the customer and I still think that they have to do something with that and if they do nothing they will run out of customers

Negative experience: Poor management.

Fantastic experience: Great customer service. Thank you for doing a great job.

Negative experience: Says they open at 10 its 10:49am and noone is here super irresponsible no wonder they are going out of business

Negative experience: El peor GameStop que he ido , no había nadie para abrir , termine yendo a Chicopee.

Negative experience: A horrible display of customer service. Whoever is currently in that store right now should be fired. Called multiple times to no avail. Assumed the store was packed so I drove there. Only to be greeted by the laziest worker I have ever encountered. Had the audacity to say no one called l. So I called on the spot. Phone rang ofcourse. Then says oh I was in the bathroom . . Workers like him are the reason GameStops are closing down.

Fantastic experience: Great customer service.

Negative experience: Said they had a game in stock and didn’t which wasted my time going there. Lack of team work, employees talking badly about one another to customers

Negative experience: Horrible customer service

Fantastic experience: I had an awesome experience at GameStop thanks to Rob and Jeremy! Both of them went above and beyond with their customer service. They were friendly, knowledgeable, and really took the time to help me find exactly what I was looking for. It’s rare to come across staff who genuinely care about customers the way they do.

Negative experience: Listen I know we are gamers but do we really need to wait until 12 for you to open?

Negative experience: Yesterday, Friday September 5, I purchased a BRAND NEW game at the GameStop located at 1063 Boston Rd, Springfield, MA 01119. The game was NOT sealed but was marked as NEW. I paid full price for the game Final Fantasy X/X-2 that includes a digital code for the second game X-2. The code for the game DOES NOT work. I brought the game back to the location the day after with my receipt and the employee working REFUSED to do anything to help me. I requested a refund as the game is new and I had a receipt. He said he could not give me a refund because the game was “used” which is not correct. I placed the game into my system and attempted to redeem the code that I purchased. The code did not work. The employee said I would need to contact Nintendo. I should NOT have to do this for a game I paid FULL PRICE for and was labeled as NEW. This is completely false advertisement and entirely not what I paid for. Had I known I would have to contact Nintendo for a game that I should be able to redeem I never would have purchased it.

Negative experience: Such irresponsible and unprofessional workers. I came yesterday and they had a paper note on the that they were in the bathroom. I had to wait 32 mins for someone to come to the door smh. Im here again today right before they open so I wouldn't have to wait. I get here at 11:56 they open at 12:00. I walk to the door at 12:05. Guess what? Another note. Be back soon bank run. What kind of business are you running. Please hire responsible people for gods sake. Unbelievable

Fantastic experience: Always a great place for all your gaming accessories

Fantastic experience: Great customer service...

Negative experience: Poor customer service,went to return an item from another company and I know GameStop can send things through UPS. A young woman could not perform a task because she was unaware GameStop in Springfield needs to have all the employees up-to-date of all services to customers. Poor poor, poor customer service. I recommend you train her properly

Fantastic experience: Great Experience!

Negative experience: Game hunters in Forest Park in Springfield is a better place then game stop hands down

Fantastic experience: Great help very good to talk to and very fun to be around, will be coming for my next purchase soon

Negative experience: Every time I go to trade some stuff there systems are down for the past three times

Negative experience: This people are a fraud sell me a PlayStation and white a 100 guaranteed i bring back the same PlayStation and now they said it don’t work and don’t want to give me the garrantee either for the same reason and when they were selling me the guarantee they tell me it cover everything and the hunt for excuses for not pay i wasn’t looking for guarantee my ps5 works perfectly but i try to give it for credit for an oculus quest 3 and they lied in my face saying it doesn’t work and i tell them well if it doesn’t work give me a new one i got garrantee and they say if the plates aren’t there no guarantee so how it cover even if a car pass on it but not white other plates ? Im a salesman an honest one and i can promise this people are bad bissnes they are just for the comisión they lose when they have to honor anything they promise cose the store lose go online and is cheaper and better

Negative experience: The store in Springfield at the Walmart is a joke they are never there sign says open doors are locked. Say they open at 12 but can show up at 1 and no one is around just go to Chicopee they are friendly and always around much better location

Negative experience: Website and google says they open at 12pm. It’s 12:30 pm and they are still closed and no one is answering the phone. Is this the kinda joke business GameStop is these days?

Fantastic experience: Real good deals here..

Fantastic experience: The customer service rep is worth more than he's making.

Negative experience: Pretty sure I already posted my negative experience. I won't give 1 star because I would still like people to shop locally. Reasoning, so local jobs are more prevalent.

Negative experience: They are never open when it says they are

Negative experience: Probably the worst gamestop in the area. Never seems to open on time

Fantastic experience: Great customer service

Negative experience: Came at around 2:45 right as the only employee came back from break. Came back at 2:55 to a note that he was taking another break for 1 hour and 45 minutes. That’s an absurdly long break and there’s no way it’s a real break. Bro jus don’t wanna work

Negative experience: Where do I began! They will close the store down in the middle of the day . They close earlier than post time . Just very unreliable and the staff in this location never know anything about the games or could never give a reasonable answer to a simple question. Just save your time and go to chicopee or Holyoke Mall.

Positive experience:

Fantastic experience: Good store

Negative experience: Closed for 30 minutes at 8pm while I see the employees playing in the back what a waste of time. How do you close a store that is not yours are you kidding me.

Positive experience: Haven't been to gamestop in awhile but I still enjoy going there. It's nice that they sell used games it saves alot of money and they also have great promotions. Highly recommended if your looking to save money. Black friday deals were pretty good this year.

Negative experience: If 0 stars was an option!!! Horrible coustermer service..rude rude rude employee!!! And in front of my child!! It took everything In me not to put him in his place because I was with company..disgusting human..never ever buying from here again unless they get rid of their employees and get better ones who do the job right.

Fantastic experience: La favorita de mis nietos. Los empleados son muy respetuosos y muy atentos

Negative experience: Purchased a used ps5 controller. It smelled like cigarettes and the Mike was broken. Returned it n employee said they don't test mikes. He then repackaged the returned defective controller and put it on a rack to sell!

Positive experience: Bought a switch here used, works great! Same with the used copy of super mario maker 2. However, I bought a used copy of minecraft and they gave me a copy of Ryans Racecar Game.

Negative experience: “Manager” Patrick refused to do an exchange for me due to the fact it wasn’t the same price range for the used game. There was a $-20 credit left over which I requested a gift card - which I still got denied for. They needed original form of payment however my girlfriend isn’t in the state to do so. I understand rules/policies however in this instance something needed to be resolved.

Negative experience: Associates are arrogant and rude. Things on display that they don't carry

Fantastic experience: This place was actually good. The up sell for the rewards card was strong as it always is but vey well organized and clean.

Positive experience: Pretty much what your expect. Good service, friendly, although the associate I spoke with was not overly knowledgeable.

Negative experience: To expensive to buy games

Positive experience: They had what I was looking for in stock, and even after refurbished my ps4 pro, I still got more for it then I expected

Fantastic experience: My PlayStation 4 was in fantastic condition but I thought I was only going to get a hundred bucks however with one controller 44 games I was able to get close to three hundred bucks

Fantastic experience: I'm a big gamer so I LOVE Gamestop. They always have the games I'm looking for.

Positive experience: Wish they had a bigger selection but the clerk was very knowledgeable

Positive experience: Knowledgeable clerk. Good Service.

Positive experience: They got so many games n ur a gamer u know where to go

Fantastic experience: Great place to go for games and the people their are friendly and helpful

Negative experience: Somehow my switch bundle went from 350 to 450 then I was enrolled in power up rewards with only being told at the end of the sale and the switch I asked for which I asked for a launch model wasn’t even a launch model not the best felt tricked into spending more and didn’t get what I asked for

Negative experience: Zero stars would have been better. Being rude and unwilling to help when a customer asks you a question? Let’s give an attitude to a parent who has their child there then the parent gets to explain that he was just in a bad mood but that’s not how you treat people is kind of sad

Fantastic experience: Exelente

Fantastic experience: Mike the store worker always keeps me up to date, and always friendly and willing to talk he is the only reason I keep coming back, thank you Mike for being a sweetheart.

Fantastic experience: Very helpful

Positive experience: Found what I needed.

Fantastic experience:

Negative experience: Too pushy

Fantastic experience: Clean store .great selection of new and used games.

Fantastic experience: Favorite spot

Positive experience: Great service

Positive experience: Nothing out of the ordinary, the employees were helpful and knowledgeable, they need to work on the way they addressed their clients, I'm not your little bro or your dude.

Negative experience: had nothing I wanted... an didn't even tri to order it for me... should be called game flop.

Fantastic experience: Hey great guy working the night shifts

Positive experience: Short on stock due to virus

Fantastic experience: Cool and good gaming prices

Fantastic experience: Found Sonic the Hedgehog game for my son that I was looking for. Very happy.

Fantastic experience: The store is a bit slower nowadays. But the friendly employees help me with all my questions and preferences. A great place that I love to go to!

Negative experience: One of the worst experiences ever with pick up orders. When I went to pick up my item they said a company called Point Pickup already picked up my item and is on the way to my house. It was never received and GameStop workers say they are not liable once it leaves its facilities yet they passed on my item when it was not supposed to be! Iv contacted multiple people to no avail. Customer service needs so much help! I do not recommend

Negative experience: The system is outdated, when i went in person the prices were all wrong, when I called to make sure before driving over to store and wasting my time the guy put me on hold and forgot about me, then i call back And no one picks up.

Fantastic experience: Very good

Negative experience: There were two people working and the phones were ringing off the hook which is understandable but when one person was doing all the work i think he was new, the other was on the phone with his girlfriend. I was looking to spend like $700 dollars ( the ps4 and vr) but he was too busy talking to his gf to help(he actually told me to go amazon instead) so i left. Very bad customer service

Fantastic experience: Do I really have to rate? Im a gamer. I mean honestly lol

Fantastic experience: Good selection

Negative experience: Customer service was bad. Need friendly and more staff to help..longmeadow game stop is great...

Positive experience: Mejor lugar para videojuegos y descuentos

Negative experience: One of the clerks was rude. Any question I asked him, his response was to call customer service.

Fantastic experience: Games and fun

Fantastic experience: Caught alot of games on sale I was very pleased with my purchases.

Fantastic experience: When I went to get my hello neighbor and Minecraft they helped me in one second got the game out for me

Fantastic experience: Awesome place to buy used games

Fantastic experience: It was great got exactly what I needed and they were extra helpful when I had questions about other things.

Fantastic experience: It has all the lastest and awesome games

Fantastic experience: This particular Gamestop goes above and beyond to help the customer, I had quite a weird problem and the manager (mike) went out of his way to assist me. With out a doubt my new Gamestop to shop at in our area.

Fantastic experience: Very happy with all the service I give and get here each and every time

Positive experience: Decent deals

Positive experience: Friendly

Fantastic experience: Wow

Fantastic experience: Find all your gaming needs

Fantastic experience: Cool

Fantastic experience: Nice selection of Pokemon Cards my son was happy and the employees were fun to chat with a lot of personality with them

Positive experience: Great staff very knowledgeable of many items in the store

Fantastic experience: You can find alot of stuff your looking for

Negative experience: They had a display of a few controllers that I wanted but didnt have any because they sold out months ago

Positive experience: Ok experience, but just like every other gamestop I been to. The staff needs better training in customer service

Positive experience: Super nice staff; very helpful. Lots of games and collectibles. Cramped quarters; it is hard to see everything.

Positive experience: Nothing special. Typical selection. Better off selling on Ebay than trade.

Positive experience: Good prices to buy used games ect. However, horrible prices when you sell your products to gamestop. I dont recommend selling them your stuff. Other than that, it's a good place to shop.

Fantastic experience: good guys, very friendly and energetic