GameStop

Negative experience: You guys have Gregg working at two stores? I asked him a simple question about their inventory and he opens a drawer and flat out refuses to tell me what games they actually have in stock and lied about having “illegitimate, reprinted cover art” on the game. He clocked out and I checked the games out myself from his coworker. He just didn’t want me to buy Resident Evil for some weird reason. Guy is weird and should be fired for stealing and being dishonest. Will walk out anytime I see him at any GameStop.

Fantastic experience: Doug was such an amazing help today. He was so patient and kind while we were looking into controllers! Thank you so much, definitely the best experience I have had at a GameStop.

Positive experience: This location was good option for more retro games. Xbox 360 ps3 for sure. Good selection of ps4 and ps5 titles. Xbox section decent too.

Fantastic experience: Greg is awesome! He’s why I still shop here!

Negative experience: Store still closed at 11am... employee stated they were running 5 minutes behind.....I've never had a job i was allowed to open the store late, and not get written up or fired..... thats weird.... you have an open time for a reason..

Positive experience: Meh underwhelming experience. I kinda caught them at a tense time the switch 2 drop was happening. Can't blame them for it honestly. Just wish they wouldve explained what I needed when asked about a game console trade in. Instead of being very vague and wasting time to come down there IN BIg print" if you are swapping out a game system for a trade in bring a controller and HDMI cord with you old system." Or it's worthless Hope this helps anyone not to waste their time

Negative experience: The employees working at this location are rude and not very helpful. I went in to buy Switch Joy Cons and they acted annoyed I was there. When I purchased pre-owned Joy Cons they wouldn't let me choose a specific color from the collection of pre used controllers they had. I usually don't go in person for a purchase like this because of this very reason and I definitely won't go back to Game Stop in the future.

Negative experience: Rude phone call. I heard him say “goddamn” under his breath. 10 second phone call and he couldn’t be professional. Phone call was so short because he was quick to put the phone down without saying anything. Sorry for working on mon-fri so I gotta call instead of driving over and checking. Your 10 secs were so valuable standing behind a computer. Btw don’t grade your cards through them. Took over 10 days just to ship it out.

Fantastic experience: Excellent customer service, fast service when available. Great selection and deals. Excellent location for a one stop shop for other errands. Restaurants, Home Depot, Walmart and Supermarket Liquors are all within walking distance! Management is great, staff are knowledgeable and helpful. This location clearly has passionate people running the show. Most gracious ✌️

Fantastic experience: Good customer service

Negative experience: Lists items in stock and then cancels your order saying they didn't have what you ordered that they display a clear number of in stock.

Fantastic experience: Greg was very helpful getting me set up with the games and console I needed!

Fantastic experience: Ky was super helpful!

Fantastic experience: Great customer experience! Helpful staff

Fantastic experience: This location is consistently helpful and respectful of us as customers. They also are very knowledgeable and willing to explain things about products and the gaming industry, which we appreciate and enjoy.

Positive experience: There ok

Positive experience: Staff was great explaining warranty info and console details. Had to ask for help even though I was the only customer.

Negative experience: I want to like GameStop but every time I go they never have what I need. They have less selection than Walmart or Best buy, at this point GameStop is redundant.

Positive experience: Meh.. it's game stop if you don't already know..Good luck .

Fantastic experience: I just wanted to say thank you to Gregg For helping me out at this location. I haven’t been to a GameStop in almost 2 years and I’ve got to say Gregg has been the best customer service I’ve ever experienced at any GameStop location across the United States. His Knowledge and expertise Showcases at his job is beyond excellent. He helped me pick out an Xbox controller and helped me distinguish between the prices and workings of other items I was interested in getting. I gotta say Gregg you are a phenomenal employee. I will most certainly be visiting this GameStop again, as Gregg has revived my interest in shopping at the GameStop brand. Again, thank you Gregg for helping me out!

Fantastic experience: Very nice location with very helpful staff!

Negative experience: 2nd and Charles or Games Ahoy are better; go there, not here.

Fantastic experience: Location - 5/5 (Near Home Depot) Product - 5/5 (one of the bigger GameStops with a vast selection) Customer Service - 5/5 (Aubrey and Johnny were a tremendous help with my wife’s Christmas gift. Gave me every deal possible and I couldn’t have been happier) Prices/Deals - 5/5 (10%-50% off select items, and even better deals on consoles)

Positive experience: Expensive, poor selection of games. The staff is polite and welcoming but other than that not much to see

Positive experience: Good selection and friendly team.

Fantastic experience: Teresa is both sociable and professional. She made my shopping experience more pleasant than expected.

Positive experience: Kind and patient staff. I went in and impulse bought Pokemon Silver. Got the warranty because it was cheap. Went home, found that the game couldn't save (the internal battery was dead), came back and returned it. Didn't have the receipt so I had to get it on a gift card, but I'm fine with that. All 3 of the employees I talked to were very nice and patient with my discombobulated self. I will be coming back for a newer game soon.

Fantastic experience: Employees knowledgeable. Great attitudes!

Positive experience: Super helpful. Sold out of what I was looking for but held a copy at sister store for me to pick up. (Needed a garbage change and maybe a carpet clean, it was ‘funky’ in there)

Positive experience: Place has always treated me fair, as fair as some of their off policies would allow. I may not like the company itself a lot, but this location and their people have always been top notch. They never act like they are in a hurry or you're an inconvenience, not pushy or upscale happy and knowledgeable. They have never given me a reason not to go back. -1 star only cause the corporation itself isn't great and the place often smells like a sewer backup. Likely not their fault and you can tell they try to cover it up, some days more successful than others.

Fantastic experience: Kind and helpful employees. Joyfully knowledgeable of their work. Great store to get money for old electronics when in a crunch.

Negative experience: Was told the new fire emblem was sold out in a 50 mile radius. Turns out access to the Nintendo eShop was well within 50 miles.

Fantastic experience: Was absolutely pleasant to deal with very polite and knowledgeable staff I would highly recommend them to any in the area! Laura was amazing to deal with

Fantastic experience: I was here with my boyfriend purchasing the Xbox Series X. Jason and Gordon are absolute phenomenal employees. Both of these guys made the experience super easy, and were very personable. They are both incredibly helpful and happy to answer any question you made have. HIGHLY recommend this store, even if it’s simply for the two of them.

Fantastic experience: People are always super friendly and usually pretty knowledgeable. This is the only gamestop i still go to

Negative experience: I will never support this company again. After tracking down a store that had both things I wanted in stock, I did an online purchase for 2 items and went in the next day to pick them up after receiving the email they were ready. I drive over just to be informed that they can't fulfill my entire order because of a PS5 event they are having later that day. So I leave with my PS5 controller, but no charging dock... meanwhile my card was charged and I have to wait for a refund yet the counter was full of them for later customers. Smdh. To add to it the controller is messed up, not even going to bother trying to get customer service about that at this location.

Fantastic experience: Kyle was so helpful and patient! I am a mom of an 11 year old boy and I have no interest in video games or how to help. Kyle was so patient and took lots of time to help and explain things.

Fantastic experience: It looks a bit old and a bit empty, but everyone who I've ever talked to there is super friendly. They seem pretty happy to talk about games, even if you're a filthy casual like me.

Negative experience: Exspencive and cost just as much as the unused games at Walmart or selling them for more than what others are selling and didn't have xbox one controller or anything I needed instead of helping he said good luck finding a controller someplace else and Walmart had them for 39 bucks...

Negative experience: Does GameStop even sell anything anymore? Don't have nothing im looking for and a bunch of empty boxes on the shelves that makes it look like they have controllers but just employees not trying to help people, only rush over when they seen me trying to figure out how to buy a controller for my console. And told me I can go check anywhere for it and i would not find it. Thats fine, I will check elsewhere, i dont have to shop at GameStop. I was trying to have a outing with my wife and the employees attitude ruined that. Btw why are there so many empty boxes of products GameStop cant get? Weird...

Negative experience: These location is completely useless. Everytime I have went in there to make a purchase, this location is out of stock or not sure what is going. Last time I went, 3 employees working and no one else in the store, I was ignored. Only after looking at a ps4 remote on the wall, an employee came over to tell me that " non are available and I can go to Walmart to make sure they don't have any either." A polite conversation could have been better than rushing us out the store. Guess they just give power to the employees cause they dont like consumers.

Positive experience: Friendly. Lots of selections

Fantastic experience: Love this place for all my gaming and nerd needs

Fantastic experience: Came in the shop to buy a game in preparation for a snowstorm. We were assisted by Teresa who was beyond helpful and kind. We ended up becoming members and are excited to go back. Thanks so much Teresa!

Fantastic experience: Had a great experience there yesterday...left with all kinds of awesome collectibles and was never made to feel like I was inconvenient for being the first customer there.. Lol...thanks to the associate who helped me get everything I wante .. Great job sir!

Fantastic experience: I love this place if there were a heaven this would be it. Or is probably and tom clancy would be God. Huge selection. Of funco pop as well as hundreds of other collectable for the nerd in your life and your inner nerd. As well as x box and ps4 which speed up the break up process with your relationship. Have fun.

Fantastic experience: We will miss you when your gone......

Fantastic experience: Extremely educational and helpful with helping us select a game based on prior games we had played. They even helped us save a few dollars. Would definitely recommend!

Fantastic experience: My experience here was excellent. I felt Teresa went far beyond what she needed to do to make my purchase a happy one. She answered all of my questions and helped me find what I was looking for. Thank you!

Fantastic experience: Leslie is the best, she has the best customer service

Fantastic experience: Pokemon release even was fairly will run. Once everything got running we were in and out in no time. Thanks

Negative experience: I would NEVER sell anything here. They gouge you on the front end (buying used stuff), but that makes sense for someone like me who buys one video game every year or so. But, when “selling” games or accessories (I had an extra regular controller and two games that are still in the top 10 best selling xboxONE games) they gave me $11.80...the controller was $59.99 and both games I had purchased used at GameStop and they were both more than $25. They deduct the amount they pay you back by more than 50% IF you want cash rather than store credit (some deduction is reasonable, the employee didn’t even know how much it was, he just replied “yah” when I asked if they actually take more than 50%.... You’re better off going to a pawn shop, daily pawn is the best pawn shop in town in my opinion. I don’t work there or have any motive to recommend them, but GameStop is clearly all good with really screwing their customers when it comes to buying things back. 1/30th of market value is NOT reasonable.

Fantastic experience: Love this store and the employees are amazing

Fantastic experience: These guys are great. Ever since I moved here, they've been helpful and friendly. I love everyone here and the store always seems to have what I want.

Fantastic experience: Just wanted to give huge accolades to the staff at this store. I have had nothing but positive experiences with the employees here. From pre-ordering to just plain impulse buying...the folks at this location have been extremely helpful, communicative, and friendly. The negative reviews of this store were obviously made by some thin-skinned, whiney, beta-boy gamer types. Hands down the best GameStop in the region. Want to give top marks to my man Jonny, homegirl Kat (yeah...the gal with the red hair), and Allison. Y'all have made every shopping experience in your store a pleasant one.

Fantastic experience: Great experience

Positive experience: Nice place the kids are crazy for all the super Mario Bros toys....kids btw the little one hit the big one with a frying pan....fun!

Fantastic experience: Love all of these places

Positive experience: Good place for pre-owned games

Positive experience: Everyone knows GameStop devalues games. That given, the staff was friendly and helpful. They were also patient with group in front of me. I don't believe they have a public restroom.

Fantastic experience: Great place for kids game to buy. And affordable.

Fantastic experience: Excellent friendly help gave me many great suggestions for games I'd probably like. :)

Negative experience: I only wish people would come out on the floor a little bit more and come and help hum some of your employees are kind of rude I just wish there was more videos games then there is toys it's not a GameStop anymore it's a game toy place there used to be lots and lots of games then there was toys and now there's very minimal of games in the shop

Negative experience: Bad stock bad prices better off buying from Facebook marketplace or like, any resell location.

Fantastic experience: Amazing. Wrecking ball pop figure is the best. Id loce to see more overwatch pop character's there. Thank you

Fantastic experience: Friendly and helpful staff, good deals!

Negative experience: I bought a used switch pro controller and it didn't charge properly. That's not the problem. I liked how it felt in my hands, so I wanted a new one to make sure it wasn't messed up. When I traded it in, I refused the warrenty because I currently don't have $10 extra. It's the reason I went with a used one to begin with. I'm stretching myself thin as it is. The cashier, Cat, made the passive-aggressive comment of "don't like protecting your stuff, okay." It was not necessary or appreciated. Games Ahoy is much friendlier and I will be going there from now on.

Positive experience: Always super friendly and great customer service

Positive experience: Easy to find items on the shelf. Some items were rare and very different. Even though there were several people there, it didn't seem too crowded and the employee was knowledgeable and kind.

Fantastic experience: Great customer service

Fantastic experience: Empoloyes are nice and very helpful

Fantastic experience: Good staff fair pricing on trades

Fantastic experience: More than once, several of the rotating managers have helped me a great deal. Most recently with securing a hard to find legacy title, which I might add, was in great condition. Truly made my day!

Fantastic experience: Nice store, one of the biggest in the area. Gamestop really caters to ps 4 units and games...if that is your genre...you are in luck...if you are looking for switch games or Nintendo of any kind...you are really left out..

Negative experience: I almost went into this game stop today because I need an accessory for my wii u. I decided against it and I am so proud of myself because Ive learned my lesson after about 100 times. EVERY single time I go into this joke of a business there is a problem. Theyve sold me controllers with no back (battery cover). They sold me 3 broken copies of the same game in one day and sent me all over town. Ive had to return so many games and wasted so much time in this particular store

Fantastic experience: Always great and knowledgable service from cat!!

Positive experience: Didnt have any gamecube games in store

Negative experience: I've never had such a horrible experience than I've had today and yesterday with gamestop. In the past the gentleman with the the dark hair and glasses had been nothing but professional and polite providing excellent service (I believe his name is Chris) . However the experience with the women with dyed red hair was absolutely horrible. I called and tried to start the conversation off polite and in response I got blunt rude responses. I was calling to get a estimate on selling my Xbox she put me on hold for 10 min only to tell me that she couldn't help me and I had to come in. Once I came in she was even more rude in person. She was short and to be honest a man bonds with his Xbox over the years and to have employee make me feel as though I'm a burden isn't a good representation of the company. I understand that people can have a bad day but to have it happen multiple days in a row isn't acceptable. Edit: Had to go back in and the same woman was not only being rude again but she was bullying her Co-workers too.

Fantastic experience: Always get my sons game cards here

Fantastic experience: Ok

Fantastic experience: My sons all time go to for anything gaming

Fantastic experience: Buy sell and play. It's worth every penny

Positive experience: Reserved a game online; quick pick up.

Positive experience: Friendly, but busy with lots of calls. Will preorder games and collectibles and even referred me to a local shop who troubleshoots consoles.

Positive experience: Fun place.

Fantastic experience: Friendly, helpful

Fantastic experience: Itz a game store - whatz not to LOVE. New, used, and clearance items. *** Please LIKE my review! ***

Negative experience: Overpriced

Fantastic experience: Great staff and atmosphere, they all really care about helping you find the right game for you

Fantastic experience: Great staff and very knowledgeable about all different systems

Positive experience: Great staff for the most part. They do get distracted easily, but what gamer doesn't. The stock for the newest stuff is great, but they really don't care about stocking older stuff which is all I care for. Way too much space is taken up by over priced game themed toys, but that is every GameStop these days. I tend to find better deals on older stuff at the pawn shops because they will haggle and take lower than asking prices so really I can only give this place 3 stars. Works if you want something right now and they happen to have it, but if you have time to order online or shop the pawn stores then you can find better deals there.

Fantastic experience: Great store with ultra helpful employees! Josh was a wonderful help!

Positive experience: Hard place to shop always pretty busy ...

Fantastic experience: Sweet place

Negative experience: Never shopping with Gamestop again, there full of B.S and do not care about there customers.

Fantastic experience: Helpful staff

Fantastic experience: Helpful staff

Negative experience: I got 18 dollars for an Xbox 360 and 6 games

Fantastic experience: Knowledgeable staff

Positive experience: Very helpful staff. Could be better stocked.